Mazda Mobile Start (MMS) Cannot Communicate with Vehicle – Mazda

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MAZDA MOBILE START (MMS) CANNOT COMMUNICATE WITH VEHICLE

 

If a customer has a vehicle communication related error on their APP, perform the following:

  • Disconnect the battery or unplug the module for at least 10 seconds.
  • Reconnect the battery, wait 60 seconds and then have the customer try the APP again.
  • If the vehicle starts, order module 0000-8F-Z80A.
    NOTE: THERE IS A LIMITED SUPPLY OF THE MODULE AT THIS TIME, THEREFORE ONLY USE THIS PART FOR THIS SPECIFIC CONDITION.
  • Due to the limited supply, make sure you were shipped the A level part and not the original part before installing the part.
  • Install the module and program it per MMS programming instructions.
  • Instruct the customer to update their account with the new module information, otherwise the MMS will not work from the APP.

 

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