Audio, Navigation and Phone Concerns with Mazda Connect Infotainment System – 2014-2019 Mazda

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Technical
Service Bulletin Mazda North American Operations
Irvine, CA 92618-2922
Page 1 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Subject:
Bulletin No.: 09-022/19
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM
Last Issued: 06/06/2019
BULLETIN NOTES
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin.
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.
Previously Issued TSBs:
Date(s) Issued
09-010/18
12/05/18, 06/06/18 and 03/19/18
09-017/17
08/23/17, 07/12/17, 06/05/17 and 05/16/17
09-024/16
11/16/16, 07/05/16, 05/03/16 and 04/19/16
09-022/15
08/10/15, 06/02/15, 06/10/15 and 07/01/15
09-006/14
01/24/14, 03/25/14, 03/28/14, 04/23/14, 05/01/14, 06/05/14 and 09/16/14
09-034/13 (MSP41)
12/4/13
APPLICABLE MODEL(S)/VINS
 2014-2018 Mazda3
 2016-2019 CX-5
 2016-2019 Mazda6
 2016-2019 CX-3
 2016-2019 MX-5
 2016-2019 CX-9
DESCRIPTION
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later).
NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA+CONNECT/ref=nosim?tag=mazdaoemdtc-20">MAZDA CONNECT Settings before performing the update.
Bulletin No.: 09-022/19
Last Issued: 06/06/2019
Page 2 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.
 Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software.
 Unauthorized customization software will not work on the latest version of MAZDA CONNECT software.
 The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version.
 Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
The system performance has been improved as follows:
(From V70.00.100 and later)
 In the CMU update package, the latest Gracenote® database has been included.
 The System Update screen menu shows “Update package” instead of “Reinstallation Package”. The Fail-Safe Package” has been removed.
 The brand icon on CarPlay screen has been updated.
 Font and location of texts like i-stop, i-ELOOP and average data on Fuel Economy Monitor screen have been improved.
 When using SiriusXM Travel Link, block letters of direction are greyed out on the Fuel Prices and Parking screens.
 On the Home screen, white stains appear in the status bar.
 [MX-5 RF] When talking on BT hands-free, the person on the other end hears strange voices (like an echo).
 [Mazda6 (US 2018-2019MY) (Mexico 2019-2020MY)] Center display turns to a black screen because the back light of the display turns off.
 In LAS and LDWS setting menu, “Rumble” appears as “Rumbl.”.
 The Display OFF setting is not kept when the ignition is turned off and on before the CMU goes into sleep mode.
 When using SiriusXM Travel Link, the subscription status for each service should appear (subscription Information screen has been added).
 When using SiriusXM Travel Link, the business hours should appear for parking lots (business hours screen has been added).
 If a “subscription suspended” event occurs when listening to Sirius XM, an incorrect dialog screen appears instead of changing the channel to Ch 1.
 When radio is selected for audio source and a hands free call is finished, the radio sounds for a very short period of time even when it is muted.
 After engine start, trhe screen freezes at the loading status.
 If the gear is shifted to reverse to display the rearview monitor while loading data from a USB device (when USB is selected for audio source), the screen changes to the Home screen instead of the USB audio screen when shifting to drive or a forward gear.
Bulletin No.: 09-022/19
Last Issued: 06/06/2019
Page 3 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
 When an artist is selected using voice command for USB audio, the wrong artist’s album may be selected.
 After parking, the current location on the navigation screen may not move until turning the ignition off and on.
 [Android Auto used at the south latitude or the west longitude (CarPlay is not applicable)] When ACC is on or engine is running in a location where the GPS signal is unavailable, a wrong current location (Ex. China) appears on applications such as navigation, weather forecast etc. When the GPS signal becomes available, cthe orrect current location appears.
(From V59.00.502 and later)
 When playing audio files on a USB memory device, it may take a long time to start playing.
 When playing certain BT audio devices, “Unknown” is displayed for track, artist and album names.
 During a call, another call will not be displayed on the screen if it comes in within 30 seconds of the start of the current call.
 On certain vehicles equipped with a Multi-Information Display (MID) in the speedometer, inactive customization item ”Sync Average and Trip A” is not grayed out and looks active.
 When using certain mobile devices, the sender name for a SMS message appears differently (i.e., first and last names appear in reverse order) from the contact list (phonebook).
 When playing music with a play list on a USB memory device, the play list does not appear if the play list consists of more than 50 tracks and includes a title longer than 128 characters.
 When pressing the volume knob to mute, an audio source will not pause. With the improved software, CD, USB memory device or BT audio will now pause.
 When returning to the Fuel Economy Monitor, it does not remember the previously displayed page, Control Status or Fuel Consumption.
 When playing audio using an Android device via USB connection, it suddenly skips to another track.
 When playing audio files on a USB memory device, it stops playing and will not go to the next track.
 When playing mp4 audio files in an Android device via USB connection, they are not displayed nor played. With the improved software, mp4 audio files can be displayed and played, but mp4 video files are still not applicable.
 When playing a play list for mp4 audio files on a USB memory device, they are not displayed nor played.
 Play list shuffle play for a USB memory device will not resume correctly and repeats playing the first track several times.
 In the Fuel Economy Monitor, Average Fuel Economy History shows data in wrong order.
 When receiving another call during a call via BT hands-free, selecting “Hold + Answer” results in a black screen. The call is still active but the screen will not recover until turning the ignition switch to off.
 After using voice recognition on an iPhone via BT connection, the center display continues showing own phone number and will not return to the previous screen.
 While driving, the screen freezes and reboots or continues rebooting.
 [Canada] If there is a failure to reset the oil maintenance monitor using the trip meter switch on the instrument cluster after the oil maintenance monitor reset operation on the center display, the following can happen.
Bulletin No.: 09-022/19
Last Issued: 06/06/2019
Page 4 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
 The wrench mark (Oil Change Due message) will not clear using the reset menu.
 The wrench mark (Oil Change Due message) will be displayed even if it is before the oil change due time.
 Shuffle play for a USB memory device will not play all tracks.
 Album art may not appear correctly.
 A play list on a USB memory device will not show all of the tracks if the data with an invalid file path in it exceeds 100 tracks.
 When playing audio files on a USB memory device, it plays the same track twice with a slight delay in between.
 The home screen is shown and will not move to another screen.
 After updating the CMU, the contact list (phonebook) and the call history for an iPhone will not appear.
 A BT connected iPhone shows the pop up screen prompting download of the “Navibridge” application.
(From 59.00.546)
 Rear view monitor brightness settings have been disabled for compliance requirement.
(From 59.00.545)
 [Only vehicles with V59.00.544, except 2017-2018 Mazda3 (Mexico built)] When using Driving Position Memory, a beep sound may not be heard when the driving position adjustment is completed. Display settings for navigation guidance on Active Driving Display may not be kept for the seat position memory.
(From 59.00.544)
 When playing a BT audio device, album art is now available when it is found in the Gracenote® database in the CMU.
 Speed limit is displayed on the navigation screen.
 Android 8.0 device is not recognized via USB connection.
 [Only vehicles without Active Driving Display] Traffic Sign Recognition System (TSR) does not keep the alert threshold setting value when performing Factory Reset.
 Wrong caller name is displayed for incoming calls.
 Fuel Economy Monitor may display wrong unit and/or draw bars multiple times instead of once a minute.
 Cell phone screen flickers when connected via USB.
 Traffic Sign Recognition System (TSR) does not alert at the the correct speed limit alert setting. It may alert at +6 mile for +10 mile setting.
 [Version 59.00.540 only] House number not found error pop-up displayed when trying to enter a new address.
(From 59.00.540)
 When Pandora® is connecting to the vehicle, the screen color and the logo have been changed.
 Warning Guidance “i-ELOOP Charging” in the center display has been removed.
Bulletin No.: 09-022/19
Last Issued: 06/06/2019
Page 5 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
 i-Pod nano 5th gen will not play.
 [Only vehicles equipped with the Forward Sensing Camera] Warning Guidance message to clear foggy windshiled is shown even if it is not foggy. (The message has been changed.)
 Fuel Economy Monitor may draw bars twice a minute instead of once a minute.
 [Canada and Mexico] Some vehicles in Fixed engine oil maintenance mode may experience that the remaining mileage does not decrease.
 [USA] Some vehicles in Flexible engine oil maintenance mode may experience that the remaining mileage returns to 620 miles (1000 km) from less than 620 miles (1000 km).
 [CX-9 with Active Driving Display] Speed limit display in the MAZDA CONNECT screen has been disabled.
 The setting tab works as if the ignition is in ACC instead of ON.
(From 59.00.502)
 USB Auto run vulnerability described in Forbes article.
 System stability and response of the CMU. – Minimize unexpected reboots and blank or frozen screens. – Faster start up. – Faster operational response.
 Connectivity and stability for BT devices. – Improved stability of connection. – Reduced connection error with internet radio applications.
 Stability for USB audio device. – Faster response when hundreds of songs are being read out of USB audio devices.
 Connection stability and functionality with iPhone. – Device name can be displayed not only via BT connection but also via USB connection. – Improved stability when iPhone is connected via both BT and USB.
(From 59.00.441)
 With ignition ON, “SCBS Unavailable” or “LDWS Unavailable” message may be displayed due to false error detection by CMU, but the systems actually do work. No DTC is stored in memory and no message appears in the multi-information display. (2014-2015 Mazda3 equipped with SCBS, LDWS and CMU version 59.00.441/443/445)
(From 59.00.330)
 DTC U0100:00 [CONNECTIVITY MASTER UNIT] (communication error with PCM) is stored.
 Warning guidances displayed both for LDWS and HBC (CX-3 with LDWS / without HBC only).
 Improper OFF selection in the Setting Interval menu under Oil Change (CX-9 only).
 Resetting with “Fixed” data will not reset “Flexible” data. (CX-9 only).
(From 55.00.760)
 Navigation or other screens freeze or reboot.
 Issues with Pandora Radio.
Bulletin No.: 09-022/19
Last Issued: 06/06/2019
Page 6 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
 USB device fails to start playing, resume or display music information. BT audio device fails when starting to play, resume or connect.
 Paired BT device will not connect. Removing the paired BT device from the vehicle (but not the vehicle from the phone) results in an endless “Deleting” message.
(From previous)
 Some street names in Canada are not displayed.
 Navigation does not allow to set certain cities as destination.
 Navigation does not announce voice guidance for street names.
 Navigation turns to a black screen, but the menu bar remains.
 Turn -by-turn navigation guidance does not display on the active driving display (for vehicles with 55.00.750).
 Every time the navigation is turned on, the vehicle position starts from the location (dealer) where the CMU was updated from version 55.00.650 to 55.00.750.
 Navigation or other screen turn black, freeze or reboot.
 System does not recognize USB/SD card.
 Some menu of music source selection is grayed out.
 When using the call button on the cell phone to make a call, the call sound is short.
 Favorites disappear.
 Vehicle current position is not accurate enough.
 Rear view monitor does not show up on screen.
 Text information of HD radio is not displayed when switching music source.
 When asking for current location with voice command “Where am I?”, the system responds with “Your location is comma.”
 Contact information cannot be loaded correctly from phones other than iPhone.
NOTE: Mazda is working to make further improvements to the Mazda Connect Infotainment System software, and may issue future software updates to improve system operation and performance. Software version updates can be found on MGSS under IDS/Infotainment.
Customers having any of these concerns should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify customer concern. 2. Update MAZDA CONNECT with software version 70.00.335C or later using the MAZDA CONNECT Update Instructions on MGSS.
CAUTION: More than one software version can be placed on a memory stick, but Mazda recommends placing only one version on a memory stick to avoid updating the system with the wrong version.
3. Verify repair.
Bulletin No.: 09-022/19
Last Issued: 06/06/2019
Page 7 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
WARRANTY INFORMATION
NOTE:
 If SSP98 is OPEN, submit the claim using SSP98 warranty information.
 If SSP98 is CLOSED, submit the claim using this TSB warranty information.
 If vehicle is NOT SUBJECT to SSP98, submit the claim using this TSB warranty information.
 This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
 This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
 Additional diagnostic time cannot be claimed for this repair.
 For Mazda3, check the SSP98 status first.
Warranty Type
A
Symptom Code
62
Damage Code
9W
Part Number Main Cause
5555-RP-CMU
Quantity
0
Operation Number / Labor Hours:
XX703AFX / 0.3 Hrs.
TSB can be performed by D329 Mazda Certified Lube Technicians:
Yes

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