Safety Recall 4420F: 2020 Mazda CX-30 & 2020 Mazda3 Front Brake Caliper Bolts May Loosen

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June 12, 2020 NHTSA CAMPAIGN NUMBER: 20V346000

Front Brake Caliper Bolts May Loosen and Fall Off

Loose brake calipers can reduce braking performance or interfere with wheel rotation, affecting vehicle handling. Either of these scenarios can increase the risk of a crash.

 

NHTSA Campaign Number: 20V346

Manufacturer Mazda North American Operations

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 24,037

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2020 CX-30 and Mazda3 vehicles. The front brake caliper mounting bolts may not have been tightened properly during assembly, possibly allowing the calipers to loosen.

 

Remedy

Mazda will notify owners, and dealers will inspect the front brake caliper bolts, tightening them as necessary. If bolts are missing, the affected brake caliper will be replaced. Repairs will be performed free of charge. The recall began July 24, 2020. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda’s number for this recall is 4420F.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda has a Recall

 


Safety Recall 4420F: 2020 CX-30 and 2020 Mazda3 Front Brake Caliper Bolts May Loosen

 

1. VEHICLE INSPECTION PROCEDURE

Verify that the vehicle is within the following ranges:

Models Subject VIN range Subject production date range
CX-30 built at MMVO

Mazda3 built at MMVO

3MV DM**** LM 100339 – 132854

3MZ BP**** LM 124464 – 138941

From October 22, 2019 through March 6, 2020

 

The asterisk symbol “*” can be any letter or number.

  • If the vehicle is within the above ranges, proceed to Inspection and Repair Procedure
  • If the vehicle is not within the above ranges, return vehicle to the customer or inventory.

Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Label Recall 4420F attached to the vehicle’s hood or bulkhead. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.

NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels.

Campaign Label Campaign Label

 

 

 eMDCS System – Warranty Vehicle Inquiry Results:

If eMDCS displays: Campaign Label is: Action to perform:
RECALL 4420F OPEN Present Email Dealer Recall Help or Contact Warranty Hotline at (877) 727-6626 option 3 to update vehicle history.
Not present Proceed to “2. REPAIR PROCEDURE”.
RECALL 4420F CLOSED Present Return vehicle to inventory or

customer.

Not present Proceed to “3. CAMPAIGN LABEL INSTALLATION”.
RECALL 4420F IS NOT PRESENT Does not apply Recall does not apply to this vehicle. Return vehicle to inventory or customer

 

 

Flow chart (explains of one side)

Flow chart (explains of one side)

 

Inspection / Repair procedure

If caliper bolts are found to be missing (one or more) you must contact Dealer Recall Help prior to continuing to repair the vehicle as the parts and claim will need authorization from Dealer Recall Help.

 

  1. Lift the vehicle.
  2. Remove both front wheels.
  3. Inspect the caliper mounting bolts to the caliper support for the Front Caliper. (Image shown is the RH side as an example.)
  4. If both bolts are present, go to Step 5. If one or both bolts are missing, go to Step 6
  5. If bolts are tightened or partially tightened, re-tighten bolts for the Front Caliper. The torque is listed below.

–   Caliper bolt: 20 – 22 in・lbf / 26 – 30N・m / 2.7 – 3.0 kgf・cm

 

Number Description
Bolt

(Qty 2 per caliper)

 

Bolt (Qty 2 per caliper)

 

 

  1. If one or both bolts are missing, take a photo of the missing bolt(s) and inspect for any damaged parts around the caliper due to the caliper bolt(s) missing.

The Service Advisor will have to contact Dealer Recall Help with the photo and VIN and they will provide the authorization. It is expected that less than 0.1% of vehicles will be missing a bolt.

Once authorization has been obtained and once parts are available replace the caliper with new one.

Refer to the Workshop manual “FRONT BRAKE CALIPER REMOVAL INSTALLATION”.

Bolt (Qty 2 per caliper)

 

  1. After installation, add brake fluid, bleed the air, and inspect for fluid leakage refer to Workshop manual “BRAKE FLUID AIR BLEEDING”.
  2. Go back to Step 3 and inspect the other Front Caliper.  

Once both Calipers have been inspected or replaced with authorization, go to Campaign Label Installation.

 

CAMPAIGN LABEL INSTALLATION

  1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “4420F”, your dealer code, today’s date.

Campaign Label

Affix it to the hood or bulkhead as shown:

Campaign Label

  1. Return the vehicle to customer.

 


PARTS AND WARRANTY INFORMATION
Recall Campaign 4420F

 

CONDITION OF CONCERN

Concern Outline:

On certain subject vehicles, it is possible that the front brake caliper mounting bolts may loosen and fall off, as the front brake caliper mounting bolts may not have been tightened to the proper torque specification.  Loose or missing brake caliper mounting bolts may cause reduced braking performance and caliper interference with wheel rotation, resulting in loss of vehicle control and increasing the risk of a crash.

 

OUTLINE OF REPAIR

The brake caliper bolt tightening torque will be checked.  If the torque is not adequate, the front caliper mounting bolts will be tightened to the proper specification.  If in the rare occurrence where bolts are missing, the affected front brake caliper will be replaced using new parts.

Please refer to the Repair Procedure document on MGSS for further details.  SUBJECT VEHICLES

Models Subject VIN range Subject production date range
CX-30 built at MMVO Mazda3 built at MMVO 3MV DM**** LM 100339 – 132854

3MZ BP**** LM 124464 – 138941

From October 22, 2019 through  March 6, 2020

 

The asterisk symbol “*” can be any letter or number.

 

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail no later than August 11, 2020.

 

PARTS INFORMATION

If caliper bolts are found to be missing (one or more) you must contact Dealer Recall Help prior to continuing to repair the vehicle as the parts and claim will need authorization from Dealer Recall Help.

Upon review and approval, the Dealer Recall Help team will work with the DAG to order the Front Brake Caliper Assembly. A photo of the missing bolt will be required. 

 

WARRANTY CLAIM PROCESSING INFORMATION

Inspection Result OK
Process Number AL014A
Symptom Code 99
Damage Code 99
Causal Part No. & Quantity 7777-SPS11 & 0
Labor Operation XXS2YACX
Labor Hours 0.3 Hours

 

PARTS AND WARRANTY INFORMATION

Recall Campaign 4420F

Inspection Result Not OK*

FRONT CALIPER, PADLESS  (One side) replacement.

Inspection Result Not OK*

FRONT CALIPER, PADLESS  (Both side) replacement.

Process Number AL014A
Symptom Code 99
Damage Code 99
Causal Part No. & Quantity ****-3398Z or ****-3399Z & 1 ****-3398Z & 1
Labor Operation XXS2YBRX XXS2YCRX
Labor Hours 0.6 Hours 0.7 Hours
Related Parts No, & Quantity ・99652-1000 & 2

・5555-BK-001 & 1

・****-3399Z & 1 & 1

・99652-1000 & 4

・5555-BK-001 & 1

 

* Replacement of the Front Brake Caliper(s) requires Dealer Recall Help Authorization as they will be reviewing the VIN and the Photo requirement.

 

RENTAL CAR INFORMATION

Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less, so the next customer can receive the same experience.

 

Rental Car Warranty Claim Information 

MCVP Vehicle Preferred Rental Agency Vehicle
Warranty Type Code N/A

 

MCVP does not require claim submission

A
Symptom Code 99
Damage Code 99
Part Number Main Cause 5555-44-20FR
Part Quantity 0
Labor Operation Code MM024XRX
Labor Hours 0
Sublet – Rental Car
Sublet Invoice   Number Number from Rental Invoice or Dealer Purchase Order
Sublet Type Code Enter “Z9” (other)
Sublet Amount Up to $30.00 per day for the number of days customer had rental car
Sublet Text Number of days rental car was supplied to customer

 

Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.

 

 


MAZDA DEALER EMAIL

June 15, 2020

Attention: Mazda General, Parts and Service Managers

Subject:    Notification of two Safety Recalls 4420F and 4520F 2020 CX-30 and Mazda3

Dear Mazda Dealer Partners,

Mazda Motor Corporation has decided to conduct two Recall Campaigns impacting the 2020 Mazda3 and CX30 built at MMVO. Please see the descriptions, models and VIN Ranges below for both recalls.

Safety Recall 4420F: 2020 CX-30 and 2020 Mazda3 Front Brake Caliper Bolts May loosen

Affects 23,960 US vehicles

Models Subject VIN range Subject production date range
CX-30 built at MMVO Mazda3 built at MMVO 3MVDM LM 100339- 132854

3MZBP LM 124464- 138941

From October 22, 2019 through March 6, 2020

 

STOP DELIVERY: There are currently 6,702 vehicles in dealer inventory under Recall 4420F.

These vehicles cannot be delivered to customers until the vehicle is repaired.

 

Concern Outline:

On certain subject vehicles, it is possible that the front brake caliper mounting bolts may loosen and fall off, as the front brake caliper mounting bolts may not have been tightened to the proper torque specification. Loose or missing brake caliper mounting bolts may cause reduced braking performance and caliper interference with wheel rotation, resulting in loss of vehicle control and increasing the risk of a crash.

 

For all subject vehicles:

The brake caliper bolt tightening torque will be checked. If the torque is not adequate, the front caliper mounting bolts will be tightened to the proper specification. If in the rare occurrence where bolts are missing, the affected front brake caliper will be replaced using new parts.

 

Safety and Emissions Recall 4520F: 2020 CX-30 AWD Fuel Leak from Rear of Vehicle

Affects 12,096 US vehicles

Model Subject VIN range Subject production date range
CX-30 AWD built at

MMVO

3MVDM LM 104188- 137005 November 1 3, 2019 through

March 24, 2020

 

STOP DELIVERY: There are currently 5,059 vehicles in dealer inventory under Recall 4520F. These vehicles cannot be delivered to customers until the vehicle is repaired.

 

Concern Outline:

On certain subject vehicles, the fuel evaporative vent hose may not be connected to the fuel sender unit. If the vent hose is disconnected, when fully refueling the vehicle, liquid fuel will eventually fill the charcoal canister, resulting in a leak, which may increase the risk of a fire in the presence of an ignition source. Additionally, the engine may stall while driving, increasing the risk of a crash.

 

For all subject vehicles:

The fuel evaporative vent hose in the vehicle fuel tank will be inspected. If the hose is found to be disconnected, the hose will be connected to the fuel sender unit. On sold vehicles, the charcoal subcanister will be replaced.

 

Owner Notification:

Mazda will notify owners of affected vehicles for both recalls no later than August 7, 2020.

Vehicles will display in eMDCS as “Not Launched” on June 1 5, 2020 but can be repaired as outlined above.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform these recalls, Mazda has developed the following resources:

  1. Parts and Warranty Information and Repair procedures will be posted on MGSS by June 1 5, 2020.
  2. For Warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
  3. Vehicles will display in eMDCS as “Not Launched” on June 1 5, 2020.
  4. For parts questions, contact the Dealer Assistance Group at (877) 727-6626 Option 2.
  5. For Recall questions please fill out the Dealer Recall Help Form located on MX-Connect under the Warranty Tab.

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of these recalls before responding to customer inquiries. We apologize for any inconvenience these recalls may cause you and your customers. Your understanding and support in carrying out these campaigns are greatly appreciated.

Protect What is Important to You

Sincerely,
Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations

 


MAZDA DEALER EMAIL

June 16, 2020

To: All Dealer Service and Parts Managers

Subject: RE: Safety Recalls 4420F and 4520F – Parts and Repair Updates

This message is to clear up any confusion regarding the notification of these two recalls and the repairs that may be required.

 

Safety Recall 4420F: 2020 CX-30 and 2020 Mazda3 Front Brake Caliper Bolts May loosen

It is expected that over 99.9% of the vehicle population will only require the front brake caliper bolts to be tightened. Therefore, if a technician finds a vehicle in which the front caliper bolt is missing they will need to contact Dealer Recall Help to receive authorization to replace the affected front brake caliper assembly. A photo will be required for documentation of that VIN. The Dealer Recall Help team will contact the DAG to order the part for you.

 

Safety and Emissions Recall 4520F: 2020 CX-30 AWD Fuel Leak from Rear of Vehicle

It is expected that over 99.8% of the vehicle population will only require an inspection of the fuel evaporative hose connection.

If the fuel evaporative hose is found to be disconnected, there are two procedures depending on whether the vehicle has been retailed or is still in dealer inventory.

Retailed Vehicles: If a technician finds a vehicle with the fuel evaporative vent hose disconnected, they will need to contact Dealer Recall Help to receive authorization to replace the charcoal sub-canister and some related parts. A photo will be required for documentation of that VIN.

Non-Retailed Vehicles (Dealer Inventory): If the vehicle has not been fully filled with fuel, there is no contamination of the charcoal sub-canister. Therefore, if a technician finds a disconnected fuel evaporative hose, just reconnect the hose to close the recall. The Dealer Recall Help team does not need to be contacted. Final copies of the parts and warranty information and repair procedures will be posted to MGSS as quickly as possible. They should be completed by June 1 7th at the latest.

If there is a need to order any other parts for this recall, please fill out the Dealer Recall Help Form located on MX-Connect under the Warranty Tab. The DAG will only process orders previously approved by Dealer Recall Help.

As a reminder for these two recalls vehicles in dealer stock in Not Launched status can be inspected or repaired and the warranty claim should be submitted as soon as possible to close the recall. If you have a customer demanding the recall repair you can inspect or repair those vehicles as well.

For additional questions, please don’t hesitate to submit a Dealer Recall Help request.

Please make sure the appropriate staff at your dealership are aware of these orders.

Regards,
Travis Young
Recall Manager
Warranty Operations, Technical Services Division

 


IMPORTANT SAFETY RECALL

2020 CX-30 and 2020 Mazda3 – Front Brake Caliper Bolts May Loosen and Fall Off Safety Recall 4420F

NHTSA Campaign Number 20V-346

July 2020

This notice applies to your vehicle: VIN _______________

Dear Mazda Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year CX-30 and Mazda3 vehicles, produced from October 22, 2019 through March 6, 2020.  If you received this notice, your vehicle is included in this Recall.

 

What is the problem?

On certain subject vehicles, the front brake caliper mounting bolts may loosen and fall off.  Loose or missing brake caliper mounting bolts may cause reduced braking performance and/or caliper interference with wheel rotation, resulting in loss of vehicle control and increasing the risk of a crash.  Drivers may hear abnormal grinding or rattling noises due to the brake caliper contacting the wheel and possibly other vehicle components.  This defect is due to a manufacturing assembly process error whereby certain front brake caliper mounting bolts may not have been tightened to the proper torque specification.

 

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will inspect the tightening torque of front brake caliper mounting bolts. If the torque is not adequate, the dealer will tighten the brake caliper mounting bolts to the proper specification. If any bolts are missing, the affected brake caliper will be replaced using new parts with properly tightened mounting bolts.  The inspection and repair will be performed at no cost to you.

 

How long will it take?

It will take approximately half an hour to complete the inspection and tightening of the mounting bolts, if required.  In the unlikely event that replacement of the brake caliper(s) is necessary, it will take approximately one hour to complete; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

 

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your Mazda vehicle inspected as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

 

Where is the closest Mazda dealer?

To locate your nearest Mazda dealer, visit our website www.MazdaRecallInfo.com, or call our Customer Experience Center at (800) 222-5500, option #4.

 

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view  recalls and service campaigns that apply to your vehicle as well as register to receive future  recall alerts.  You can also sign up for recall notifications in the MyMazda app on your smartphone.

 

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

 

Sincerely,

Mazda North American Operations

 

Para información en español, visite www.MazdaSeguridad.com o llame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opción #8 para hablar con un representante en español.

 


MAZDA DEALER EMAIL

July 27, 2020

Attention: Mazda General, Parts and Service Managers

Subject: July 29 – Launch of two Safety Recalls 4420F and 4520F 2020 CX-30 and Mazda3

 

Dear Mazda Dealer Partners,

Mazda Motor Corporation has decided to conduct two Recall Campaigns impacting the 2020 Mazda3 and CX-30 built at MMVO. Please see the descriptions, models and VIN Ranges below for both recalls.

Both recalls will display Open status on July 29, 2020

 

Safety Recall 4420F: 2020 CX-30 and 2020 Mazda3 Front Brake Caliper Bolts May Loosen and Fall Off

Affects 23,960 US and US Territory vehicles

Models Subject VIN range Subject production date range
CX-30 built at MMVO

Mazda3 built at MMVO

3MV DM**** LM 100339-132853

3MZ BP**** LM 124500- 138941

From October 22, 2019 through March 6, 2020

 

STOP DELIVERY: There are currently 1 ,053 vehicles in dealer inventory under Recall 4420F.

These vehicles cannot be delivered to customers until the vehicle is repaired.

 

Concern Outline:

On certain subject vehicles, the front brake caliper mounting bolts may loosen and fall off. Loose or missing brake caliper mounting bolts may cause reduced braking performance and/or caliper interference with wheel rotation, resulting in loss of vehicle control and increasing the risk of a crash. Drivers may hear abnormal grinding or rattling noises due to the brake caliper contacting the wheel and possibly other vehicle components. This defect is due to a manufacturing assembly process error whereby certain front brake caliper mounting bolts may not have been tightened to the proper torque specification.

 

For all subject vehicles:

The brake caliper bolt tightening torque will be checked. If the torque is not adequate, the front caliper mounting bolts will be tightened to the proper specification. In the rare occurrence where bolts are missing, the affected front brake caliper will be replaced using new parts.

 

Safety and Emissions Recall 4520F: 2020 CX-30 AWD Fuel May Leak from Rear of Vehicle

Affects 12,097 US vehicles

Model Subject VIN range Subject production date range
CX-30 AWD built at MMVO 3MVDM LM November 1 3, 2019 through March 24, 2020

 

STOP DELIVERY: There are currently 930 vehicles in dealer inventory under Recall 4520F.

These vehicles cannot be delivered to customers until the vehicle is repaired and please do so as soon as possible.

 

Concern Outline:

On certain subject vehicles, the fuel evaporative vent hose may not be connected to the fuel sender unit. If the vent hose is disconnected, when fully refueling the vehicle, liquid fuel will eventually fill the charcoal canister, resulting in a leak, which may increase the risk of a fire in the presence of an ignition source. Additionally, the engine may stall while driving, increasing the risk of a crash.

 

For all subject vehicles:

The fuel evaporative vent hose in the vehicle fuel tank will be inspected. If the hose is found to be disconnected, the hose will be connected to the fuel sender unit, and on sold vehicles, the charcoal canister and related parts will be replaced.

 

Owner Notification:

Mazda will notify owners of affected vehicles for this recall on July 29, 2020 and all unrepaired vehicles will be in Open status in eMDCS. Effective July 29, 2020 this recall will be tracked on the Missed Recall report.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform these recalls, Mazda has developed the following resources:

1. Parts and Warranty Information and Repair procedures are posted on MGSS and Parts and Warranty Information is available on eMDCS.

2. For Warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.

3 . For parts questions, contact the Dealer Assistance Group at (877) 727-6626, Option 2.

4. For Recall questions please fill out the Dealer Recall Help Form located on MX-Connect under the Warranty Tab.

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of these recalls before responding to customer inquiries. We apologize for any inconvenience these recalls may cause you and your customers. Your understanding and support in carrying out these campaigns are greatly appreciated.

Protect What is Important to You

Sincerely,

Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations

 

MAZDA NORTH AMERICAN OPERATIONS

 


MAZDA DEALER EMAIL

TO: Mazda Service & Parts Managers

DATE: July 28, 2020

SUBJECT: Limited Parts Ordering Process for Recall 4520F -— MY20 CX-30 AWD Fuel May Leak from Rear of Vehicle — Ordering Repair Parts

 

On Wednesday, July 29th dealers can use the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for Recall 4520F. There will be a daily maximum allotment, which will be displayed on the Limited Parts Ordering screen.

 

Affected Part Numbers: DGJ8-42-165 (O-ring) & CC43-42-693 (Retainer)

This ordering change ensures that all supply is directed to customer repairs. For additional questions, please don’t hesitate to email the Dealer Assistance Group at corpdag@mazdausa.com or call 877-727-6626 – Option 2.

 

Regards,

Carol Whitlock
Senior Analyst, Quality Campaigns
Parts Operations Division

 

MAZDA NORTH AMERICAN OPERATIONS

 


IMPORTANTE CAMPAÑA DE SEGURIDAD

2020 CX-30 y 2020 Mazda3 Pernos de “calipers” de frenos delanteros pudieran estar sueltos y desprenderse.

Campaña de seguridad 4420F

Número de campaña de la NHTSA 20V-346

 

Agosto 2020

Este aviso le aplica a su vehículo: VIN _______________

Estimado Propietario de Mazda:

Este aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos de Motor. Mazda Motor Corporation ha determinado que existe un defecto relacionado con la seguridad de los vehículos de motor en algunos modelos CX-30 y Mazda3 del año 2020, producidos desde el 22 de octubre de 2019 hasta el 6 de marzo de 2020.   Si ha recibido este aviso, su vehículo está incluido en esta campaña de seguridad.

 

¿Cuál es el problema?

En ciertos vehículos, los pernos de los “calipers” de frenos delanteros pueden aflojarse y caerse. Los pernos de los “calipers” de frenos sueltos o que faltan pueden causar una capacidad de frenado reducido y/o interferencia de los “calipers” con la rotación de las ruedas, lo que pudiera resultar en la pérdida del control del vehículo aumentando el riesgo de un accidente.  Los conductores pueden escuchar ruidos anormales al frenar o ruido debido a que los “calipers” de frenos están en contacto con la rueda y posiblemente con otros componentes del vehículo. Este defecto se debe a un error en el proceso de ensamblaje por lo que es posible que ciertos pernos de la montura de los “calipers” de frenos delanteros no se hayan ajustado a la especificación adecuada.

 

¿Qué hará Mazda?

Proteja lo que es importante para usted

Su concesionario Mazda inspeccionará la tuerca de los pernos de la montura de los “calipers” de frenos delanteros. Si el ajuste no es el adecuado, el concesionario apretará los pernos de la montura de los “calipers” de frenos según las especificaciones del fabricante.  Si faltara alguno de los pernos, el “caliper” del freno afectado se sustituirá con piezas nuevas con los pernos de montura correctamente apretados. La inspección y reparación se realizará sin costo alguno para usted.

 

¿Cuánto tiempo tomará?

Tardará aproximadamente media hora en completarse la inspección y el ajuste de los pernos de la montura, de ser necesario. En el caso poco probable de que sea necesario reemplazar algún “caliper”(s) de freno, tardará aproximadamente una hora en completarse; sin embargo, su concesionario pudiera necesitar su vehículo durante un período de tiempo más largo.

Mazda proporcionaría transporte alterno, si fuese necesario, cuando su vehículo esté en un concesionario autorizado para una reparación por esta campaña de seguridad. Programe una cita con un concesionario autorizado de Mazda para que puedan discutir y satisfacer sus necesidades.

 

¿Qué debería hacer?

Mazda está preocupado por su seguridad, por lo que le recomendamos que se ponga en contacto con cualquier concesionario autorizado de Mazda para programar una cita para que su vehículo sea inspeccionado tan pronto como sea posible. No es necesario que lleve este aviso al concesionario, pero puede ayudar en el proceso de registro de la unidad.

 

¿Dónde queda el Concesionario Mazda más cercano?

Para localizar su concesionario Mazda más cercano, visite nuestro sitio web en www.MazdaPR.com o comuníquese al Centro de Servicio al cliente al (787)620-7546.

 

¿Se mudó o ya no es el dueño de este vehículo Mazda?  

Si se ha mudado, cambió de dirección postal o ya no es propietario de este vehículo Mazda, complete y envíe por correo la tarjeta de cambio de información tan pronto como le sea posible. Esta tarjeta puede localizarla en el manual de garantía que está en la gaveta de su vehículo. Al llenar este formulario nos permitirá actualizar nuestros registros y/o notificar al propietario actual.  Si usted es un arrendador de vehículos que recibe este aviso, tome medidas para asegurarse de que este aviso sea reenviado al arrendatario dentro de los próximos 10 días.

 

¿Tiene preguntas?

Si tiene alguna pregunta con respecto a esta campaña de seguridad, comuníquese con nuestro Centro de Servicio al Cliente al (787) 620-7546.

Si Mazda o alguno de sus concesionarios no reparan el defecto de forma gratuita y dentro de un período de tiempo razonable, puede notificar al Administrador de la Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Ave., SE., Washington, DC 20590; o llame a la línea directa gratuita de seguridad del vehículo al 1-888-327-4236 (TTY: 1-800-424-9153); o ir a https://www.safercar.gov.

Como recordatorio, siempre puede ir a www.MazdaRecallInfo.com e ingresar su VIN para ver campañas de servicio que se aplican a su vehículo, así como registrarse para recibir alertas.

Su seguridad es nuestra principal prioridad en Mazda. Trabajamos activamente para mejorar nuestros productos y buscar soluciones para mejorar su experiencia. Nos disculpamos de antemano por cualquier inconveniente que este llamado de seguridad pudiera haberle causado.

 

Sinceramente,

International Automotive Distributor Group

Distribuidor exclusivo de Mazda en Puerto Rico

 

Para información en español, visite

www.MazdaSeguridad.com o llame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opción #8 para hablar con un representante en español.

 


Chronology of Defect

Front brake caliper bolts may loosen and fall off on MY 2020 Mazda3 and MY2020 CX-30

February 27, 2020: Mazda received first field report of “Grinding noise occurred due to missing caliper installation bolts from brake caliper.” from the U.S.

On that day, Mazda detected two vehicles having this failure in the vehicle assembly plant in Mexico. Abnormal noises were detected during dynamic inspection on the testing track. In each of these cases, two bolts for mounting the brake caliper completely loosened and detached. The parts supplier immediately began to investigate this failure.

 

February 28, 2020 through March 14, 2020: Mazda inspected the tightening torque of brake calipers on vehicles stored in inventory and found that the caliper mounting bolts on five specific vehicles were loose.

 

March 6, 2020: Parts supplier began a tightening torque check of all manufactured calipers at assembly line-off to prevent loosened caliper bolts from leaving their facility as an interim corrective action.

 

March 31, 2020: Parts supplier determined the root cause of this defect. In the assembly process of the brake caliper, a manufacturing process error involving tightening torque occurred, starting from the production launch time of new parts for another OEM. While addressing the process failure for the other OEM, some brake calipers for Mazda were not properly tightened due to an improper assembly process countermeasure. During this time, Mazda also studied the risk to vehicle safety if the caliper was able to become detached. As a result, Mazda found that this defect may cause a decrease in braking force or wheel lock-up due to interference between the caliper and the wheel.

 

April 10, 2020: As a permanent countermeasure for mass-production, the parts supplier revised the assembly process and equipment to verify proper tightening torque is achieved during automated fastener installation operation.

 

June 5, 2020: Mazda held a Quality Audit Committee meeting to review all available information to date and determined to conduct a proactive field action on certain MY2020 Mazda3 and MY2020 CX-30 vehicles. No accidents, injuries, or deaths have been reported as a result of this defect.

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
MAZDA CX-30 2020
MAZDA MAZDA3 2020

 


15 Associated Documents

Remedy Instructions and TSB

RCRIT-20V346-8893.pdf 661.336KB

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Defect Notice 573 Report

RCLRPT-20V346-7731.PDF 214.11KB

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Manufacturer Notices(to Dealers,etc)- Dealer Email – Parts and Repair Updates

RCMN-20V346-1442.pdf 409.214KB

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Manufacturer Notices(to Dealers,etc)- Dealer Email Notification

RCMN-20V346-7484.pdf 601.052KB

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Recall Acknowledgement

RCAK-20V346-2555.pdf 291.565KB

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Remedy Instructions and TSB

RCRIT-20V346-5901.pdf 368.35KB

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Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4420F

RMISC-20V346-8444.pdf 137.057KB

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Chronology

RMISC-20V346-3606.pdf 14.092KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V346-9534.pdf 148.824KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V346-2682.PDF 211.157KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V346-6328.PDF 211.258KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V346-7164.PDF 211.346KB

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ISSUED Owner Notification Letter(Part 577)- Spanish Letter

RCONL-20V346-4535.pdf 553.384KB

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Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email

RCMN-20V346-9070.pdf 258.464KB

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Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email

RCMN-20V346-2097.pdf 633.409KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V346&docType=RCL

 


 

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