6023G – Rearview Image May Not Display Properly – 2014-2018 Mazda3 & 2016-2021 Mazda CX-3

SEOCONTENT-START

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-487 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mazda North American Operations Submission Date : JUL 14, 2023 NHTSA Recall No. : 23V-487 Manufacturer Recall No. : 6023G Manufacturer Information : Manufacturer Name : Mazda North American Operations Address : 1025 Connecticut Avenue, NW Suite 910 Washington DC 20036 Company phone : 800-222-5500 Population : Number of potentially involved : 227,335 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2014-2018 MAZDA Mazda3 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : – Recall population determined by the production record of vehicles which may have the subject Rearview camera installed. – Vehicles not included in the recall were not equipped with subject Rearview camera. The following is the affected number of vehicles by MY/Make/Model: MY2014-2018 Mazda Mazda3 5-door vehicles equipped with a hatchback. built at Mazda Motor Corporation and Mazda de Mexico Vehicle Operation (“MMVO”), USA: 141,491 units. Production Dates : DEC 28, 2013 – DEC 20, 2018 VIN Range 1 : Begin : 3MZBM1M74EM104583 End : 3MZBM1N73GM330079 ✔ Not sequential VIN Range 2 : Begin : 3MZBN1K75HM100014 End : 3MZBN1L30JM277183 ✔ Not sequential VIN Range 3 : Begin : JM1BM1M77E1167841 End : JM1BM1N38G1355850 ✔ Not sequential VIN Range 4 : Begin : JM1BN1K72H1100018 End : JM1BN1K7XJ1199399 ✔ Not sequential Vehicle 2 : 2016-2021 MAZDA CX-3 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : – Recall population determined by the production record of vehicles, which may have the subject Rearview camera installed. – Vehicles not included in the recall were not equipped with subject Rearview camera. The following is the affected number of vehicles by MY/Make/Model: MY2016-2021 Mazda CX-3 vehicles built at Mazda Motor Corporation, USA: 85,844 units. Production Dates : JUN 01, 2015 – OCT 15, 2020 VIN Range 1 : Begin : JM1DKBD72G0103784 End : JM1DKFB76M1505792 ✔ Not sequential Part 573 Safety Recall Report 23V-487 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : On certain vehicles equipped with a hatchback, the rearview camera may display a distorted or flickering image. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A distorted or flickering rearview camera image while reversing could affect driver judgment, increasing the risk of a crash. Description of the Cause : Due to improper design of the rearview camera wiring harness fastener, the harness may become damaged from vibrations during normal vehicle use and/ or while closing the liftgate. Subsequently, the connector pins wear out, causing high electrical resistance. This results in image distortion or flickering. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Panasonic Automotive Systems Co., Ltd. Address : 600 Saedo-cho, Tsuzuki-ku, Yokohama City, Kanagawa Foreign States 224-8539 Country : Japan Chronology : May 7, 2015: Mazda received the first field report from the United States market and placed the concern in monitoring status. June 2015 to June 12, 2017: Mazda received similar field reports from outside the United States market and opened an investigation. Part 573 Safety Recall Report 23V-487 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 May 2019 to March 2020: Mazda continued the investigation and received another eight field reports from the United States market. May 2020: Mazda identified the root cause as connector pin wear from the rearview camera wiring harness. Mazda concluded there was no associated safety risk. August 2020 to March 2022: Mazda released a technical service bulletin to provide guidance to dealers for proper diagnosing and repairing of the concern. April 2022 to July 2023: Transport Canada contacted Mazda regarding the handling of this concern as a technical service bulletin. Ongoing communications were conducted with Transport Canada in which Mazda provided responses supporting the technical service bulletin action. July 6, 2023: Based on preliminary reviews, Transport Canada recommended Mazda conduct a voluntary safety recall as the appropriate action for resolution of the concern. July 10, 2023: Mazda held a Quality Audit Committee meeting to review all available information to date and determined to conduct a proactive field action on certain MY2014-2018 Mazda3 5-door hatchbacks and MY2016-2021 CX-3 vehicles. Mazda received nine field allegations with no injury and fatality; however, one minor property damage claim was reported. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to an authorized Mazda dealer. Dealers will inspect vehicles. If inspections verify no concern with the rearview camera image, a wiring harness fastening seal will be added to prevent harness movement. If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added. There will be no charge for this service to vehicle owners. A customer reimbursement program will be offered on subject vehicles. How Remedy Component Differs from Recalled Component : The remedy components were assembled using a fastening seal, which protects the wiring harness from damage. Recalled Parts name: Rearview camera Part number: B62H/BHN9/DB3R/D24M -67RC0 Identify How/When Recall Condition was Corrected in Production : For Mazda3, there were no changes in production, as all subject vehicles are no longer manufactured. For CX-3, changes were implemented in production beginning October 15, 2020. Recall Schedule : Part 573 Safety Recall Report 23V-487 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Notification to dealers is expected to occur on or before July 19, 2023. Mailing of owner notification letters is expected to be completed on or before September 12, 2023. Planned Dealer Notification Date : JUL 19, 2023 – JUL 19, 2023 Planned Owner Notification Date : SEP 12, 2023 – SEP 12, 2023 * NR – Not Reported

**************************************************************************************************************

July 19, 2023 Attention: Mazda General, Parts and Service Managers Subject: Announcement of Safety Recall 6023G – 2014-2018MY Mazda3 and 2016-2021 CX-3 – Rearview Image May Not Display Properly Dear Mazda Dealer Partners, Mazda Motor Corporation has decided to conduct a Safety Recall on certain 2014-2018MY Mazda3 (5-door hatch vehicles only) and 2016-2021MY CX-3 vehicles. Please see the description, model, year, and VIN ranges below for the vehicles in this campaign. When fully launched in September 2023, this Safety Recall is a direct replacement for TSB 09-031/20. Subject Vehicles: Model Subject VIN range Subject production date range 2014-2018 Mazda3 HB 5-door (MC Produced) JM1 BM******167841 – 355850 JM1 BN******100018 – 199399 From December 28, 2013 through December 20, 2018 2014-2018 Mazda3 HB 5-door (MMVO Produced) 3MZ BM******104583 – 330079 3MZ BN******100014 – 277183 From December 28, 2013 through December 20, 2018 2016-2021 CX-3 (MMVO Produced) JM1 DK******103784-505792 From June 1, 2015 through October 15, 2020 *Only the Mazda3, 5-door HB and CX-3 vehicles listed both in eMDCS Warranty Inquiry AND in this range are affected. Concern Outline: Due to improper design of the rearview camera wiring harness fastener, the harness may become damaged from vibrations during normal vehicle use and/or while closing the liftgate. Subsequently, the connector pins wear out, causing high electrical resistance. This results in image distortion or flickering. A distorted or flickering rearview camera image while reversing could affect driver judgment, increasing the risk of a crash. Repair Outline: Dealers will inspect vehicles. If inspections verify no concern with the rearview camera image, a wiring harness fastening seal will be added to prevent harness movement. If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added. The expected failure rate for this campaign is 3% of the population, or less. Production Note: For Mazda3, there were no changes in production so all 5-door hatch vehicles are affected. For CX-3, changes were implemented in production after October 15, 2020. NOTE: As a reminder, failure to properly perform any recall repair is a direct violation of Paragraph 14(F) of the Dealer Agreement and can cause one or more of the following: Mechanical breakdown or failure, crash or injury, Dealership penalties/fines by Mazda and NHTSA, increased liability risk for the dealership, Missed Recall penalties, loss of customer trust and a poor Customer Experience. Also, vehicles sold by Mazda Canada, Inc. and U.S. Territories are also affected by this recall and should be repaired if presented to your dealership. Parts: Parts are not available to complete this campaign at the present time. For vehicles that have a verified and diagnosed, distorted or flickering image, please contact Dealer Recall Help for next steps regarding repairs to the vehicle. We expect an update on parts availability soon and will provide and update in a future dealer communication. Owner Notification: All vehicles will show as “Not Launched” as of July 19, 2023 by the end of the business day. The “Not Launched” status is required prior to mailing Owner Letters to customers. Mazda will directly contact affected owners by U.S. Mail no later than September 8, 2023. Customer Reimbursement: Customers also can apply for reimbursement of prior out-of-warranty repairs if directly related to this recall by going to www.mazdareimbursement.com. A repair order showing parts replaced with labor and proof of payment is required. It is expected that customers can apply for reimbursement beginning on or before September 12, 2023. To help you effectively perform this recall, Mazda has developed the following resources: 1. Parts and Warranty Information, Repair Procedure, and the affected VIN list are expected to be posted to MGSS on or before July 25, 2023. Searching by VIN is available immediately but Keyword Searching may not be available until the next business day. 2. For Warranty questions, please contact the Warranty Hotline at [email protected] 3. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2. 4. For recall related questions, please fill out the Dealer Recall Help Form located on OneMazda. . Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries. We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign are greatly appreciated. Sincerely, Mazda North American Operations Travis Young Travis Young Manager, Recalls Manager, Recalls Technical Services Division Technical Services Division

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-487 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mazda North American Operations Submission Date : JUL 21, 2023 NHTSA Recall No. : 23V-487 Manufacturer Recall No. : 6023G Manufacturer Information : Manufacturer Name : Mazda North American Operations Address : 1025 Connecticut Avenue, NW Suite 910 Washington DC 20036 Company phone : 800-222-5500 Population : Number of potentially involved : 227,335 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2014-2018 MAZDA Mazda3 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : – Recall population determined by the production record of vehicles which may have the subject Rearview camera installed. – Vehicles not included in the recall were not equipped with subject Rearview camera. The following is the affected number of vehicles by MY/Make/Model: MY2014-2018 Mazda Mazda3 5-door vehicles equipped with a hatchback. built at Mazda Motor Corporation and Mazda de Mexico Vehicle Operation (“MMVO”), USA: 141,491 units. Production Dates : DEC 28, 2013 – DEC 20, 2018 VIN Range 1 : Begin : 3MZBM1M74EM104583 End : 3MZBM1N73GM330079 ✔ Not sequential VIN Range 2 : Begin : 3MZBN1K75HM100014 End : 3MZBN1L30JM277183 ✔ Not sequential VIN Range 3 : Begin : JM1BM1M77E1167841 End : JM1BM1N38G1355850 ✔ Not sequential VIN Range 4 : Begin : JM1BN1K72H1100018 End : JM1BN1K7XJ1199399 ✔ Not sequential Vehicle 2 : 2016-2021 MAZDA CX-3 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : – Recall population determined by the production record of vehicles, which may have the subject Rearview camera installed. – Vehicles not included in the recall were not equipped with subject Rearview camera. The following is the affected number of vehicles by MY/Make/Model: MY2016-2021 Mazda CX-3 vehicles built at Mazda Motor Corporation, USA: 85,844 units. Production Dates : JUN 01, 2015 – OCT 15, 2020 VIN Range 1 : Begin : JM1DKBD72G0103784 End : JM1DKFB76M1505792 ✔ Not sequential Part 573 Safety Recall Report 23V-487 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : On certain vehicles equipped with a hatchback, the rearview camera may display a distorted or flickering image. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A distorted or flickering rearview camera image while reversing could affect driver judgment, increasing the risk of a crash. Description of the Cause : Due to improper design of the rearview camera wiring harness fastener, the harness may become damaged from vibrations during normal vehicle use and/ or while closing the liftgate. Subsequently, the connector pins wear out, causing high electrical resistance. This results in image distortion or flickering. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : Camera-Back Monitor Component Description : Rear View Monitor Component Part Number : B62H/BHN9/DB3R/D24M -67RC0 Supplier Identification : Component Manufacturer Name : Panasonic Automotive Systems Co., Ltd. Address : 600 Saedo-cho, Tsuzuki-ku, Yokohama City, Kanagawa Foreign States 224-8539 Country : Japan Chronology : May 7, 2015: Mazda received the first field report from the United States market and placed the concern in monitoring status. June 2015 to June 12, 2017: Mazda received similar field reports from outside the United States market and opened an investigation. Part 573 Safety Recall Report 23V-487 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 May 2019 to March 2020: Mazda continued the investigation and received another eight field reports from the United States market. May 2020: Mazda identified the root cause as connector pin wear from the rearview camera wiring harness. Mazda concluded there was no associated safety risk. August 2020 to March 2022: Mazda released a technical service bulletin to provide guidance to dealers for proper diagnosing and repairing of the concern. April 2022 to July 2023: Transport Canada contacted Mazda regarding the handling of this concern as a technical service bulletin. Ongoing communications were conducted with Transport Canada in which Mazda provided responses supporting the technical service bulletin action. July 6, 2023: Based on preliminary reviews, Transport Canada recommended Mazda conduct a voluntary safety recall as the appropriate action for resolution of the concern. July 10, 2023: Mazda held a Quality Audit Committee meeting to review all available information to date and determined to conduct a proactive field action on certain MY2014-2018 Mazda3 5-door hatchbacks and MY2016-2021 CX-3 vehicles. Mazda received nine field allegations with no injury and fatality; however, one minor property damage claim was reported. July 21, 2023: Amended to complete “Involved Components” section. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to an authorized Mazda dealer. Dealers will inspect vehicles. If inspections verify no concern with the rearview camera image, a wiring harness fastening seal will be added to prevent harness movement. If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added. There will be no charge for this service to vehicle owners. A customer reimbursement program will be offered on subject vehicles. How Remedy Component Differs from Recalled Component : The remedy components were assembled using a fastening seal, which protects the wiring harness from damage. Recalled Parts name: Rearview camera Part number: B62H/BHN9/DB3R/D24M -67RC0 Identify How/When Recall Condition was Corrected in Production : For Mazda3, there were no changes in production, as all subject vehicles are no longer manufactured. For CX-3, changes were implemented in production beginning October 15, 2020. Part 573 Safety Recall Report 23V-487 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on or before July 19, 2023. Mailing of owner notification letters is expected to be completed on or before September 12, 2023. Planned Dealer Notification Date : JUL 19, 2023 – JUL 19, 2023 Planned Owner Notification Date : SEP 12, 2023 – SEP 12, 2023 * NR – Not Reported

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END