July 5, 2019 NHTSA CAMPAIGN NUMBER: 19V514000
Loose head restraints may increase the risk of injury in the event of a crash.
NHTSA Campaign Number: 19V514
Manufacturer Mazda
North American Operations
Components SEATS
Potential Number of Units Affected 9,430
Summary
Mazda North American Operations (Mazda) is recalling certain 2019 Mazda3 vehicles. The seat cover material on both front seats may interfere with the head restraint lock release button, causing it to stick in the release position and not allow the head restraint to lock into place.
Remedy
Mazda will notify owners, and dealers will install spacers at the bottom of the lock release buttons on both front seat head restraints, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda’s number for this recall is 3819F.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mazda has a Recall
PARTS AND WARRANTY INFORMATION
Recall Campaign 3819F
CONDITION OF CONCERN
On certain Mazda3 vehicles, the seat cover material of the front driver and passenger seatbacks, may interfere with the head restraint lock release button. This may cause the button to be stuck in the released position and in this condition, the head restraint can be moved freely, without the ability to lock the vertical height adjustment at the desired position.
If a crash were to occur, the head restraint could become loose and injure occupants in the vehicle.
OUTLINE OF REPAIR
Install plastic support plates at the bottom of the lock release buttons on both front seat head restraints to prevent the seat cover material from interfering with the lock release button.
Note: Some vehicles may have the support plate on one side (driver or passenger side). If this is the case, install a support plate on the other side (no support plate) only.
SUBJECT VEHICLES
| Model | Subject VIN range | Subject production date range |
| 2019 MZD3 Built at MMVO | 3MZ BP**** KM 100048 – 113335 | From January 15, 2019 through May 22, 2019 |
The asterisk symbol “*” can be any letter or number.
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail no later than September 3, 2019.
PARTS INFORMATION
| Description | Part Number | Quantity | Remarks |
| Black, Support plate | BDYS-88-953 | 1
(Contain 2 plates) | Claim the same color as the trim. |
| Pure white, Support plate | BDYW-88-953 | ||
| Sand, Support plate | BDYV-88-953 |
| Description | Part number | Quantity | Notes |
| Campaign Label | 9999-95-065A06 | 1=50 labels | Obtain in Mazda e-Store(no charge) |
WARRANTY CLAIM PROCESSING INFORMATION
| PCM Reprogramming | Claim Template Notes: | |
| Process Number | AK035A | |
| Symptom Code | 99 | |
| Damage Code | 99 | |
| Causal Part No. | BDYS-88-953
BDYW-88-953 BDYV-88-953 ※ Claim the same color as the trim. | Part BDYS-88-953: Type R3819F in Claim Template and select Repair No 01 “BLACK INT CLR” |
| Part BDYW-88-953: Type R3819F in Claim Template and select Repair No 02 “WHITE INT CLR” | ||
| Part BDYV-88-953: Type R3819F in Claim Template and select Repair No 03 “SAND INT CLR” | ||
| Quantity | 1 | |
| Labor Operation | XXR7TXRX | |
| Labor Hours | 0.2 hrs. |
RENTAL CAR INFORMATION
Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less in order to allow the next customer the same experience.
Rental Car Warranty Claim Information
| MCVP Vehicle Preferred | Rental Agency Vehicle | |
| Warranty Type Code | N/A
MCVP does not require claim submission | A |
| Symptom Code | 99 | |
| Damage Code | 99 | |
| Part Number Main | 5555-37-19FR | |
| Part Quantity | 0 | |
| Labor Operation Code | MM024XRX | |
| Labor Hours | 0 | |
| Sublet – Rental Car | ||
| Sublet Invoice Number | Number from Rental Invoice or Dealer Purchase Order | |
| Sublet Type Code | Enter “Z9” (other) | |
| Sublet Amount | Up to $30.00 per day for the number of days customer | |
| Sublet Text | Number of days rental car was supplied to customer |
Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.
REPAIR PROCEDURE
3819F
2019 Mazda3 Head Restraints Concern Recall 3819F
REPAIR PROCEDURE
ACTION TO BE TAKEN
*1 Some vehicles (about 700 VINs) had felt installed which was a temporary measure to avoid pushing the release knob.
*2 Some vehicles (about 360 VIN) were installed with the support plate on the driver seat or passenger seat.
Check the felt at the pole guide.
Note: Felt was installed in some vehicle (about 700 VINS) which was a temporary measure to avoid pushing the release knob
- Confirm if the seat has the felt.
- Use a regular flat screwdriver and apply masking tape to prevent damage the trim and pole guide.
- Place the clean micro fiber between the pole guide and the front seat-back.
- Insert the screwdriver between the pole guide and the felt. Push slowly in a vertical direction with the screwdriver to remove the pole guide felt.
- Take the felt with a finger and remove the micro fiber. Be sure to remove all of
the felt.
Check to see if the support plate has been installed already on the driver’s seat or passenger’s seat.
- Check to see if the support plate is installed on the driver seat and passenger seat by observing from VIEWS A, B, C.
- If the support plate has not been installed on the driver’s seat and passenger seat, install the support plate at both sides. Go to ‘Install the support plate at driver seat and/or passenger seat.’
- If the support plate has been installed already at driver side or passenger side, no further action is required at its side. Install the support plate to the other seat Go to next procedure.
| VIEW.A | VIEW.B | VIEW.C |
 |  |  |
Install the support plate at driver side and/or passenger side.
- Verify the trim color and support plate is same.
Note: It doesn’t matter to install the support plate by front or back.
| Front | Back |
 |  |
- Insert the support plate by the front area.
- Insert half of the support plate.
- While pressing the bolster, turn it counterclockwise.
- While pressing the bolster, fit the ribs of the pole guide with the support plate.
| VIEW.A | VIEW.B | VIEW.C |
 |  |  |
- Install the support plate on the other side (passenger side).
- Repeat procedure 2 to 6 then go to procedure 7.
- If already installed at another side, go to procedure 7.
※ Support plates must be installed at both side.
- Install the head rest at driver seat and passenger seat.
- Pull up the head rest at highest lock position. Verify the head rest does not come out completely at highest lock position.
- Push the head rest down direction and verify that the head rest does not unlock each notch.
| 3 of notch remaining. | 2 of notch remaining | 1 of notch remaining |
 |  |  |
End of procedure.
CAMPAIGN LABEL INSTALLATION
- Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No:
“3819F”, your dealer code, today’s date.
- Affix it to the hood or bulkhead as shown:
- Return the vehicle to customer.
IMPORTANT SAFETY RECALL
2019 Mazda3
Front Seat Head Restraints May Become Loose – Safety Recall 3819F
NHTSA Campaign Number 19V-514
XXXXX 2019
This notice applies to your vehicle: VIN _______________
Dear Mazda Owner:
This notice is sent to you in accordance with the National Traffic and
Motor Vehicle Safety Act.
Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year Mazda3 vehicles produced from January 15, 2019 through May 22, 2019.
If you received this notice, your vehicle is included in this Safety Recall.
What is the problem?
On certain Mazda3 vehicles, the seat cover material of the front driver and passenger seatbacks, may interfere with the head restraint lock release button. This may cause the button to be stuck in the released position and in this condition, the head restraint can be moved freely, without the ability to lock the vertical height adjustment at the desired position. If a crash were to occur, the head restraint could become loose and injure occupants in the vehicle.
What will Mazda do?
Protect What Is Important To You
Your Mazda dealer will install support plates at the bottom of the lock release buttons on both front seat head restraints to prevent the seat cover material from interfering with the lock release button. The repair will be performed at no cost to you.
How long will it take?
It will take approximately half an hour to complete the repair; however, your Mazda dealer may need your vehicle for a longer period of time.
Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.
What should you do?
Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your Mazda vehicle repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our website www.MazdaRecallInfo.com, or call our Customer Experience Center at (800) 222-5500, option #4.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.
Still have questions?
If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.
Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.
Sincerely,
Mazda North American Operations
Para información en español, visite www.MazdaSeguridad.com o llame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opción #8 para hablar con un representante en español.
August 16, 2019
Attention: Mazda General, Parts, and Service Managers
Subject: Launch of 2019 Mazda3 Head Restraint May Detach – Safety Recall 3819F and 2018-2019 CX-5 / 2019 Mazda3 / 2018-2019 Mazda6 Software Error May Cause Engine Stall – Safety and Emissions Recall 3719F
Action Required:
Currently there are 2,308 unsold affected vehicles in Recall 3819F and 6,026 unsold affected vehicles in Recall 3719F that are in dealer inventory and not repaired. These vehicles must not be delivered to customers until the recall repair has been completed, and once open, on August 20, 2019 both recalls will be included on the Missed Recalls Report.
Recall 3819F
Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain Mexico produced 2019 Mazda3 vehicles within the VIN range below, affecting 9,430 U.S. and U.S. Territory vehicles.
| Model | Subject VIN range | Subject production date range |
| 2019 Mazda3 | 3MZBP****KM100048–113335 | From January 15, 2019 through May 22, 2019 |
Concern Outline:
On certain Mazda3 vehicles, the seat cover material of the front driver and passenger seatbacks, may interfere with the head restraint lock release button. This may cause the button to be stuck in the released position, and in this condition, the head restraint can be moved freely, without the ability to lock the vertical height adjustment at the desired position. If a crash were to occur, the head restraint could become loose, and injure occupants in the vehicle.
Owner Notification:
Mazda will notify 2,432 owners of affected vehicles by first class mail on August 20, 2019. Vehicles will be in Open status and owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.
Recall 3719F
Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2018-2019 CX-5, 2019 Mazda3, and 2018-2019 Mazda6 vehicles with cylinder deactivation engine identified within the VIN range below, affecting 304,882 U.S. and U.S. Territory vehicles.
| Model | Subject VIN range | Subject production date range | |
| 2018-2019 CX-5 | JM3 KF**** J* 300038 – 476255
JM3 KF**** K* 500024 – 622858 | From October 3, 2017
through April 23, 2019 | |
| 2019
Mazda3 | Built at MC | JM1 BP**** K1 100042 – 139974 | From September 25, 2018
through May 11, 2019 |
| Built at MMVO | 3MZ BP**** KM 100048 – 112991 | From January 15, 2019
through May 15, 2019 | |
| 2018-2019 Mazda6 | JM1 GL**** J1 300026 – 336737
JM1 GL**** K1 500004 – 505526 | From January 15, 2018
through April 22, 2019 | |
Concern Outline:
Loss of engine power and/or engine stall may occur during certain driving conditions due to a software error in the computer that controls engine operation. On certain subject vehicles, the powertrain control module (PCM) software controlling the hydraulic valve clearance adjuster may operate improperly when transitioning from cylinder deactivation to full cylinder activation modes. As a result, an intake valve rocker arm may come out of position and make contact with internal engine parts, which may cause an engine misfire and/or Malfunction Indicator Light (MIL) illumination. In the worst case, loss of engine power or engine stall without the ability to be restarted can occur while driving, which may increase the risk of a crash.
Owner Notification:
Mazda will notify 198,000 owners of affected vehicles by first class mail on August 20, 2019. Vehicles will be in Open status and owners will be asked to bring their vehicle to the nearest Mazda dealership for a software update to the PCM.
Important Safety Notice for both Recalls 3719F and 3819F:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete these recalls for all affected vehicles in your inventory prior to delivery.
To help you effectively perform these recalls, Mazda has developed the following resources:
- Parts and warranty information, repair procedures and the owner letters are posted on Mazda Global Service Support (MGSS) websites via MXConnect.
- Parts and warranty information is also available in eMDCS.
- For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
- For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2. (There are no parts for Recall 3719F).
Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of these recalls before responding to customer inquiries.
We apologize for any inconvenience these recalls may cause you and your your customers. Your understanding and support in carrying out these campaigns is greatly appreciated.
Protect What is Important to You
Mazda North American Operations
Sincerely,
Travis Young
Manager, Recalls, Technical Services Division
Mazda North American Operations
July 9, 2019
Attention: Mazda General, Parts and Service Managers
Subject: 2019 Mazda3 Head Restraint Concern – Safety Recall 3819F
Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain Mexico produced 2019 Mazda3 vehicles within the VIN range below, affecting 9,430 U.S. and U.S. Territory vehicles.
| Model | Subject VIN range | Subject production date range |
| 2019 Mazda3 | 3MZBP****KM100048–113335 | From January 15, 2019 through May 22, 2019 |
Action Required:
Currently there are 6,629 unsold affected vehicles that are in dealer inventory or arriving to your dealership. This list will post on MGSS by July 9, 2019. These vehicles must not be delivered to customers until the recall repair has been completed.
As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS, but can be repaired. Please remember that the vehicle can be delivered once the recall repair has been completed. Even though the RDR recall warning will still display, the warranty claim to close the recall is not required to be entered into eMDCS to RDR the vehicle and can be submitted once Parts and Warranty information is available.
Concern Outline:
Due to improper installation of the seat cover material of the front driver and passenger seatbacks, the material may interfere with the head restraint lock release button, causing the button to be stuck in the release position. In this condition, the head restraint can be moved freely, without the ability to lock the vertical height adjustment at a desired position.
If a crash were to occur, the head restraint could become loose and injure occupants in the vehicle.
Owner Notification:
Mazda will notify owners of affected vehicles by first class mail no later than September 3, 2019. Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.
To help you effectively perform this recall, Mazda has developed the following resources:
- Affected unsold VIN list will post on MGSS by July 9, 2019. Parts and Warranty information, Repair procedures will post on MGSS (Mazda Global Service Support) websites via MXConnect on July 9, 2019.
- For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
- Vehicles will display in eMDCS as “Not Launched” on July 9, 2019. Once Parts and Repair procedures are posted, claims can be input into eMDCS however, repairs MUST be completed on in-stock units and can be completed on customer vehicles that exhibit the condition or that cannot wait.
Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.
We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.
Protect What is Important to You
Mazda North American Operations
Sincerely,
Hideo Takashima
Director, Technical Services Division
Mazda North American Operations
1 Affected Product
Vehicle
| MAZDA | MAZDA3 | 2019 |
13 Associated Documents
Recall Quarterly Report #3, 2020-1
RCLQRT-19V514-3275.PDF 211.324KB
Recall 573 Report – AMENDMENT 1
RCLRPT-19V514-7647.PDF 214.291KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V514-7831.PDF 211.134KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19V514-6367.PDF 211.235KB
Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 3819F
RMISC-19V514-3455.pdf 317.684KB
Remedy Instructions and TSB
RCRIT-19V514-7304.pdf 702.954KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc) – Mazda Dealer Email – July 9, 2019
Defect Notice 573 Report
RCLRPT-19V514-1991.PDF 214.136KB
Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 3819F
RMISC-19V514-5249.pdf 317.823KB
Remedy Instructions and TSB
RCRIT-19V514-6873.pdf 692.37KB
Manufacturer Notices(to Dealers, etc. ) – Any unsold affected vehicles in Recall 3719F in dealer inventory and not repaired must not be delivered to customers until the recall repair has been completed.
ISSUED Owner Notification Letter(Part 577)
RCONL-19V514-5620.pdf 107.487KB
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