NHTSA ID Number: 10162018
Manufacturer Communication Number: 09-025-19-3607
Summary
Some vehicles may exhibit a condition where the front seat cushion trim comes off the seat frame at the front end. This may be found on vehicles with all types of the seat trims (leather, leatherette and fabric). The front seat cushion is attached to the seat frame using folding collars.This is caused by the collars slipping out of the seat frame when an excessive force is applied to the seat cushion.
5 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
MAZDA | MAZDA3 | 2014-2018 |
APPLICABLE MODEL(S)/VINS
2014-2018 Mazda3 (Mexico built) with VINS starting with 3MZ
DESCRIPTION
Some vehicles may exhibit a condition where the front seat cushion trim comes off the seat frame at the front end. This may be found on vehicles with all types of the seat trims (leather, leatherette and fabric). The front seat cushion is attached to the seat frame using folding collars.
NOTE: Sample images in this TSB are a Mazda2, but they are applicable to Mazda3.
This is caused by the collars slipping out of the seat frame when an excessive force is applied to the seat cushion.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify concern.
2. Attach strips of double-sided tape to the folding collars (hooks) to increase the grasping force by filling the gap.
NOTE: The double-sided tape is not intended to adhere to the seat cushion frame.
a. Lock the seat at the rear most position.
b. Clean the small folding collars (1) with a clean shop towel and isopropyl alcohol.
c. Cut the tape into two 42 mm x 20 mm strips and attach them to the small folding collars as shown.
NOTE: Using a ruler (or equivalent tool), press fit the tape for best adhesion. DO NOT remove the protective foil from the tape.
d. Move the folding collars (hooks) in the order of arrows (1) and (2) shown in the figure and install the front seat cushion trim to the front seat cushion frame.
NOTE: First engage the large center folding collar and then the side small folding collars. DO NOT remove the protective foil from the tape and pull the folding collar.
3. Press down on the area (1) three times by hand to verify that the folding collars do not come off.
PARTS INFORMATION
Scotch (R) Outdoor Mounting Tape 4011-SP
NOTE: Obtain procured tape locally. If the specified tape is not available, one of the following tapes is recommended.
- Heavy duty double sided tape
- 1.0 mm thick high density foam backing
Bulletin No.: 09-025/19
Last Issued: 06/17/2019
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Last update on 2026-06-13 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
Technical
Service Bulletin Mazda North American Operations
Irvine, CA 92618-2922
Page 1 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Subject:
Bulletin No.: 09-025/19
FRONT SEAT CUSHION TRIM COMING OFF SEAT FRAME
Last Issued: 06/17/2019
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red.
Previously issued TSBs:
Date issued:
09-044/18
12/18/18
APPLICABLE MODEL(S)/VINS 2014-2018 Mazda3 (Mexico built) with VINS starting with 3MZ
DESCRIPTION
Some vehicles may exhibit a condition where the front seat cushion trim comes off the seat frame at the front end. This may be found on vehicles with all types of the seat trims (leather, leatherette and fabric). The front seat cushion is attached to the seat frame using folding collars. NOTE: Sample images in this TSB are a Mazda2, but they are applicable to Mazda3.
This is caused by the collars slipping out of the seat frame when an excessive force is applied to the seat cushion. Customers having this concern should have their vehicle repaired using the following repair procedure.
Bulletin No.: 09-025/19
Last Issued: 06/17/2019
Page 2 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
REPAIR PROCEDURE
1. Verify concern.
2. Attach strips of double-sided tape to the folding collars (hooks) to increase the grasping force by filling the gap.
Cross section of the seat cushion frame
Hook
Front seat cushion frame
Front cushion trim
Tape
NOTE: The double-sided tape is not intended to adhere to the seat cushion frame.
Bulletin No.: 09-025/19
Last Issued: 06/17/2019
Page 3 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
.
a. Lock the seat at the rear most position.
b. Clean the small folding collars (1) with a clean shop towel and isopropyl alcohol.
c. Cut the tape into two 42 mm x 20 mm strips and attach them to the small folding collars as shown.
Bulletin No.: 09-025/19
Last Issued: 06/17/2019
Page 4 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
NOTE: Using a ruler (or equivalent tool), press fit the tape for best adhesion. DO NOT remove the protective foil from the tape.
d. Move the folding collars (hooks) in the order of arrows (1) and (2) shown in the figure and install the front seat cushion trim to the front seat cushion frame.
Cross section of the seat cushion frame
Hook
Front seat cushion frame
Front cushion trim
Tape
Bulletin No.: 09-025/19
Last Issued: 06/17/2019
Page 5 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
NOTE: First engage the large center folding collar and then the side small folding collars. DO NOT remove the protective foil from the tape and pull the folding collar.
3. Press down on the area (1) three times by hand to verify that the folding collars do not come off.
PARTS INFORMATION
Parts Number
Description
Qty.
Notes
N/A
Tape
1
Scotch (R) Outdoor Mounting Tape 4011-SP. One roll of tape will repair 7 vehicles.
NOTE: Obtain procured tape locally. If the specified tape is not available, one of the following tapes is recommended.
Heavy duty double sided tape
1.0 mm thick high density foam backing
Bulletin No.: 09-025/19
Last Issued: 06/17/2019
Page 6 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
89
Damage Code
97
Part Number Main Cause
****-88-111 or ****-88-161 (Select the part number of seat cushion trim applicable to the subject vehicle from the GEPC and enter it.)
Quantity
0
Operation Number / Labor Hours:
XXP7PBRX / 0.3 Hrs. (Both sides)
NOTE: Claim the locally procured tape with the sublet code “H9” for the first repair only.
SEOCONTENT-END
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