| Subject:
WRINKLES ON LEATHER SEAT SURFACE OF NEW VEHICLE | Bulletin No: 09-016/16 |
| Last Issued: 06/22/2016 |
BULLETIN NOTE
- This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red beside the change bars.
- This service bulletin is only for sublet repair. A qualified upholstery repair specialist is required for this repair procedure.
- Please print a copy of this bulletin for the upholstery repair specialist.
| Previously issued TSBs: | Date issued: |
| 09-016/16 | 03/07/2016 |
| 09-015/12 | 03/23/2012 |
APPLICABLE MODEL(S)/VINS
| 2015-2017 Mazda3 | 2015-2017 Mazda6 | 2015-2016 Mazda CX-5 | 2015-2016 Mazda MX-5 |
| 2015-2016 Mazda5 | 2016 Mazda CX-3 | 2015-2016 Mazda CX-9 |
DESCRIPTION
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
NOTE:
- A qualified upholstery repair specialist is required for this repair procedure.
- Explain to the customer before performing the repair that the wrinkles may not be completely removed.
- Explain to the customer that the leather may develop some wrinkles due to aging or wear during normal use. This is normal behavior of the leather material.
EQUIPMENT INFORMATION
| 1 | Steamer – Commercial type |
| 2 | Lint-free cloths |
| 3 | Spray bottle (with water) |
| 4 | (Optional) Heat gun with variable heat control |
 | |
REPAIR PROCEDURE
There are two (2) repair methods available for this repair:
| COMMERCIAL STEAMER METHOD | This is the preferred method. This method should resolve most customer concerns. |
| HEAT GUN METHOD | This is NOT the preferred method. Only use this method if the COMMERCIAL STEAMER METHOD is not sufficient. |
COMMERCIAL STEAMER METHOD
Note:
- A qualified upholstery repair specialist is required for this repair procedure.
- Always follow the manufactures instructions for the steamer and heat gun.
- Do not apply the steamer head directly to the perforated sections of the leather seat surface (A).
- Use a clean lint-free cloth to cover all seat belt buckles.
CAUTION:
- Do not spray water on the seat belt buckles.
- Do not apply the steamer head directly on the latch anchor location buttons.
- Choose one area at a time to work on. Apply the steamer head directly on the wrinkle until the upholstery material becomes warm. Move the steamer head in a outward motion (similar to ironing a shirt). Repeat until the wrinkles are removed to an acceptable level.
CAUTION: Do not apply steam directly on the perforated sections of the leather seat surface.
If necessary, use your hand to work out the wrinkles by applying firm pressure in a outward motion. This step can be repeated as long as the upholstery material is warm. If the upholstery material feels cool, re-apply steam.
- Repeat step #2 until the wrinkles are removed to an acceptable level.
NOTE: Direct heat may be necessary to aid in the removal of some wrinkles. Refer to HEAT GUN METHOD.
| Before | After |
 | |
CAUTION:
- Do NOT keep the steamer head at the same place for a long time.
- Do NOT run the steamer head without a water-soaked cloth especially over seat trim beading and seat side trim area.
- Seat damage may occur if the caution points above are nor followed as shown below.
HEAT GUN METHOD (optional)
- Use a water spray bottle to pre-soak a lint-free cloth.
- Use a heat gun with variable heat control. Set the heat range to the lowest setting.
CAUTION:
- Do not apply direct heat on the perforated sections of the leather seat surface.
- Do not apply direct heat on the upholsteries’ stitching or beading.
- Do not apply direct heat on the latch anchor location buttons.
Hold the heat gun at least 5 inches away from the upholstery material. Apply heat in a circular motion.
Once the upholstery material reaches a warm temperature, use the pre-soaked cloth to apply firm hand pressure in a outward motion.
WARRANTY INFORMATION
NOTE:
- This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
- This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
- Additional diagnostic time cannot be claimed for this repair.
- This service bulletin is only for sublet repair. A qualified upholstery repair specialist is required for this repair procedure.
| Note | ||
| Warranty Type | A | — |
| Symptom Code | 87 | — |
| Damage Code | 9E | — |
| Part Number Main Cause | Refer to EPC part number of concerned seat | — |
| Quantity | 0 | — |
| Operation Number / Labor Hours: | XXG23ARX / 0.0 Hrs. | — |
| Sublet Allowance: | MM030XRX / 0.3 Hrs. | Sublet allowance can be claimed for administration tasks associated with the sublet repair |
UPHOLSTERY REPAIR SHOP
Cost to repair leather seats
| Sublet Invoice Number | Number from the upholstery repair shop invoice or dealer purchase order |
| Sublet Type Code | Enter “F6” |
| Sublet Amount | Enter the upholster shop invoice amount. No mark-up allowed. |
09-016/16
06/22/2016
09-016/16
03/07/2016
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