ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTION
SI112712
SA NUMBER: SA-040/17
DESCRIPTION
APPLICABLE MODEL(S)/VINS
| 2014-2017 Mazda3 | 2016-2017 CX-3 | 2016-2017 CX-9 |
| 2014-2017 Mazda6 | 2013-2017 CX-5 | 2016-2017 MX-5 |
Some vehicles may experience one of the following advanced keyless entry system malfunctions:
(1) Key fob and/or door request switch does not operate.
(2) Door locks repeatedly lock and unlock when approaching the vehicle with the advanced key.
(3) KEY warning light (red) on while driving and DTC B10D1:23 and/or B10D3:23 is(are) stored.
- B10D1:23 Request switch (LF) circuit malfunction
- B10D3:23 Request switch (RF) circuit malfunction
REPAIR PROCEDURE
- Remove the front door module panel. Refer to MGSS online instructions:
- Mazda3 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION
(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1073344)
- Mazda6 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION
(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1095909)
- CX-3 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION
(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1002086)
- CX-5 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION
(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1188773)
- CX-9 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION
(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1186553)
- MX-5 – DOOR MODULE PANEL REMOVAL/INSTALLATION
(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1197245)
- Disconnect the outer door handle connector (A) from the door wiring harness short cord connector (B).
- Check both front door connector terminals for corrosion (C).
- Corrosion found – Perform steps 4-9.
- No corrosion found – Perform steps 5-9.
Example
| Outer Handle Connector | Short Cord Connector |
 |  |
- Replace the outer door handle and the door wiring harness short cord (B) on the affected side.
- Peel off the white back sheet (E) from the protector (D) (Part Number G3YA-67-PG1) to expose the butyl tape (F). Discard the white back sheet (E).
- Align the outer handle connector base (G) to the center of the butyl tape (F) as shown below:
| Location to Apply Protector |
| Outer Handle Connector |
 |
- Wrap (H) the protector (D) around the base of the outer handle connector while pressing the butyl seal with your fingers. Squeeze (J) the protector (D) to allow the butyl (F) to adhere and provide a waterproof seal at the base of the connector.
Note: Do not peel off the protector’s grey PVC sheet.
- Install the front door module panel in the reverse order of removal.
- Verify Repair.
PARTS INFORMATION
| Parts Number | Description | Qty. | Notes |
| Use GEPC with VIN | Outer Door Handle LH | 1 | Only replace if corrosion is found Only replace the affected side |
| Outer Door Handle RH | 1 | ||
| Door Wiring Harness Short Cord LH | 1 | ||
| Door Wiring Harness Short Cord RH | 1 | ||
| G3YA-67-PG1 | PROTECTOR | 2 | Install on both front doors |
WARRANTY INFORMATION
| No Corrosion Found | Corrosion Found | |
| Warranty Type | A | |
| Symptom Code | 64 | |
| Damage Code | 9Q | |
| Part Number Main Cause | Use part number of one of the outer door handles | |
| Quantity | 0 | 1 or 2 |
| Operation Number | S1013CRX | |
SA-040/17
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