| Subject:
VIBRATION FELT THROUGH FLOOR / SEAT / STEERING WHEEL AT APPROX. 25 – 30 MPH | Bulletin No: 03-003/16 |
| Last Issued: 08/11/2016 |
APPLICABLE MODEL(S)/VINS
2013-2016 CX-5 vehicles equipped with automatic transmission
DESCRIPTION
Some customers may complain about a vibration that is felt through the floor, seat and/or steering wheel while driving under moderate acceleration, at speeds of approx. 25 – 30 mph (40 – 50 km/h). The vibration is more noticeable when driving on smooth, flat roads.
The vibration may be caused by wear on the inner surface of the tripod joint case (inner side of front drive shaft). To eliminate this concern, a coating has been applied to the inner surface of the tripod joint case to improve wear resistance.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
- Verify the customer concern.
- Replace the inner joint set for the left and right drive shafts with modified service parts according to the instructions on MS3 online (FRONT DRIVE SHAFT REMOVAL/INSTALLATION) and (FRONT DRIVE SHAFT (TRIPOD JOINT) DISASSEMBLY/ASSEMBLY).
- Verify the repair.
Parts Location:
| No. | Description | No. | Description |
| 1 | Inner Joint Set (L) | 5 | Oil Seal, Transmission (4WD) |
| 2 | Inner Joint Set (R) | 6 | Lock Nut |
| 3 | Clip, Drive Shaft (L) | 7 | Snap Pin, Ball Joint |
| 4 | Oil Seal, Transmission (4WD) |
PART(S) INFORMATION
| Notes | Description | Qty. | Part Number |
| All | Inner Joint Set (L) | 1 | FTY0-22-620 |
| 2.0L, A/T, 2WD | Inner Joint Set (R) | 1 | FTY0-22-520 |
| 2.0L, A/T, 4WD | Inner Joint Set (R) | 1 | FTY1-22-520 |
| 2.5L, A/T, 2WD | Inner Joint Set (R) | 1 | FTY2-22-520 |
| 2.5L, A/T, 4WD | Inner Joint Set (R) | 1 | FTY3-22-520 |
| Replacement part | Clip, Drive Shaft (L) | 1 | H010-25-421A No products found. |
| Oil Seal, Transmission (4WD) | 1 | CN01-27-397 | |
| Oil Seal, Transmission (4WD) | 1 | KN01-27-398 | |
| Lock Nut | 2 | D651-33-042A
Mazda D651-33-042A Axle Nut
Last update on 2026-06-17 / Affiliate links / Images from Amazon Product Advertising API | |
| Snap Pin, Ball Joint | 2 | T060-26-169A No products found. |
WARRANTY INFORMATION
NOTE:
- This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
- This repair will be covered under Mazda
’s Powertrain Limited Warranty. - Additional diagnostic time cannot be claimed for this repair.
’s Powertrain Limited Warranty.| 2WD | 4WD | |
| Warranty Type | A | A |
| Symptom Code | 83 | 83 |
| Damage Code | 9C | 9C |
| Part Number Main Cause | FTY0-22-620 (Inner Joint Set (L)) | FTY0-22-620 (Inner Joint Set (L)) |
| Quantity | 1 | 1 |
| Operation Number / Labor Hours: | XXM59ARX / 2.4 Hrs.
Inner Joint Set, R&R (Both sides) Includes: Two (2) road tests | XXM59BRX / 2.5 Hrs.
Inner Joint Set, R&R (Both sides) Includes: Two (2) road tests |
NOTE: Claim the inner joint set (R) and replacement parts as Related Parts.
03-003/16
08/11/2016
- Contains no solvents
- Lowers operating temperatures and stops foaming
- Can be added to existing fluid without draining any out
- The Original Universal ATF Protectant that Eliminates ATF Confusion and the need to stock multiple ATF's - Dramatically reduces friction and wear on metal parts and internal components
- Will not alter the crucial sulfur balance in your transmission fluid, Prevents overheating, Will not harm yellow metals, Inhibits fluid oxidation and foaming
- Contains patented Synergol TMS Technology, a synthetic molecule that tightens the shift cycle without losing the friction modification at lockup, which eliminates shudder
- Extends fluid change intervals, Protects and restores seals for optimum performance, Conditions and restores seals and o-rings
- Does not contain any harmful components such as zinc (ZDDP)/ash, etc. , like other competing products, Frees stuck valves and keeps them free, Ensures proper shifts
- Rebuilds And Restores Metal Parts And Protects Them From Future Wear.
- Anti Friction Modifier. Eliminates Surfaces Defects & Protects From Extreme Heat
- Stops Transmission Shudder, Reduces Noise & Vibration. Ultimate Stop Slipping Additive
- Increases Performance Reliability And Prolongs Service Life Of Control Gears
- Universal for Automatic, CVT, Tiptronic, Manumatic, Semi-Automatic Transmission
- STOPS LEAKS, SLIPPING AND ROUGH SHIFTING: Reduces rough shifting and friction, while eliminating slip, controlling temperature, and repairing shudder, chatter and whining.
- RESTORES PERFORMANCE: Premium high mileage formula restores transmission performance and saves on costly transmission / transaxle repairs.
- FLUID STABILIZER: Use when topping off existing fluid when low, or add a bottle when changing the fluid.
- SEALS CONDITIONERS: Stops leaks, slipping and rough shifting. Reduces heat & friction, and stabilizes fluid.
- REPAIR IT: Transmission Repair-It works with all types of transmission fluids
- Fit type: Universal Fit
- Reduces wear throughout the transmission and optimizes total transmission performance
- Prevents overheating, reducing elevated operating temperatures - Optimizes total transmission performance
- Eliminates clutch chatter and torque converter shudder; Softens and modifies harsh shifts making them quicker in duration
Last update on 2026-05-29 / Affiliate links / Images from Amazon Product Advertising API
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