February 18, 2021 NHTSA CAMPAIGN NUMBER: 21V086000
Power Liftgate May Lower Unexpectedly
If the power liftgate unexpectedly lowers while a person is accessing the rear storage area of the vehicle, it can increase their risk of injury.
NHTSA Campaign Number: 21V086
Manufacturer Mazda
North American Operations
Components STRUCTURE
Potential Number of Units Affected 13,857
Summary
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-30 vehicles. When fully opened, the power liftgate may partially lower unexpectedly when the vehicle is parked facing uphill on a slope.
Remedy
Mazda will notify owners, and dealers will update the power liftgate control module software and inspect the serial number of the power liftgate drive unit, replacing it if necessary, free of charge. The recall began April 8, 2021. Owners may contact Mazda customer service at 1-800-222-5500 option 4. Mazda’s number for this recall is 4621B.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mazda has a Recall
REPAIR PROCEDURE
Recall Campaign 4621B
Safety Recall 4621B – 2020-2021 CX-30 Power Liftgate May Partially Lower Unexpectedly
Updated March 18, for additional clarity.
1. VEHICLE INSPECTION PROCEDURE
Verify that the vehicle is within the following ranges:
| Models | Subject VIN range | Subject production date range |
| 2020-2021MY
CX-30 | 3MVDM**** LM 100116 – 140310
3MVDM**** MM 200017 – 232944 | From October 1, 2019 through November 24, 2020 |
The asterisk symbol “*” can be any letter or number.
- If the vehicle is within the above ranges, proceed to Inspection and Repair Procedure
- If the vehicle is not within the above ranges, return vehicle to the customer or inventory.
Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Label Recall 4621B attached to the vehicle’s hood or bulkhead. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.
NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels.
eMDCS System – Warranty Vehicle Inquiry Results:
| If eMDCS displays: | Campaign Label is: | Action to perform: |
| RECALL 4621B OPEN | Present | Email Dealer Recall Help or Contact Warranty Hotline at (877) 727-6626 option 3 to update vehicle history. |
| Not present | Proceed to “2. REPAIR PROCEDURE”. | |
| RECALL 4621B CLOSED | Present | Return vehicle to inventory or customer. |
| Not present | Proceed to “3. CAMPAIGN LABEL INSTALLATION”. | |
| RECALL 4621B IS NOT PRESENT | Does not apply | Recall does not apply to this vehicle. Return vehicle to inventory or customer
|
Flow chart
NOTE: Follow the repair instructions, reprogram module first then replace affected drive unit if applicable.
VERIFY THE CONTENTS OF THE MDRT TOOL KIT
CAUTION: The tool must be stored in your Mazda Tool Shed – any misplacement or failure to return the tool will result in a $1,000 charge to the dealer. If your tool does not work, please fill out the Dealer Recall Help Form on MXConnect with the reason of tool failure AND the TOOL BARCODE # (see below).
Section B: Repair Procedure
Outline of Repair Procedure
A. Verify the LOT No. of the PLG drive units
B. Replace the affected PLG drive unit
1. Open the Liftgate and write down the 8 Digit Lot Number
2. There is a number (9 or 0 indicates year) followed by a letter (Indicates month) and 6 numbers. Input all 8 digits into the Lot Number calculator or an error will occur. Note: If there is no number before the letter, input 9 (2019 production). Example : G050032 →9G050032
3. If the result is Not Affected replacement is not required. Reprogram power liftgate module with supplied SSPC5/4621B MDRT. This will be 96% of the vehicles.
4. If the result is Affected, write down the affected side Left, Right, or Both, Contact Dealer Recall Help with the Affected Lot number. They will verify and order the part. Proceed to MORT reprogramming and then to Replacement of the PLG Drive Unit “C”.
Remember to use the 4621B Lift Gate Lot Inspection Calculator
This is a different Calculator than the “Repair Calculator.”
Proceed to MDRT Programming
Service Caution for Reprogramming
Do NOT touch the MDRT while Green or Blue light is blinking with frequent beep sound.
- During reprogramming operation, center display and instrument cluster may blink. This is NOT abnormal.
- If procedures are not followed, the MDRT can cause an error DTC before reprograming. If the tool is erased, you may have to perform other USB updates again.
- DTC P:2610 may stored after reprogramming. Turn the engine-on and stay 5 seconds on idle. After then turn IG-OFF. Turn IG-ON and re-connect the MDRT. MDRT will erase the DT automatically.
NOTE: Poor connection between the vehicle and MDRT and/or low voltage may result in abnormal termination and/or data corruption.
A. During reprogramming, connect the DCA8000 battery charger using the Reflash mode
Before reprogramming, pay attention to the vehicle condition and PC environment.
a. Turn off all the electrical loads, especially pay attention to A/C (blower), audio, rear defogger and headlights.
b. Perform self-test and verify no DTC is stored. If any DTC is stored, fix the concern and delete the DTC.
c. Disconnect all non-genuine aftermarket accessories.
PLG Power Lift Gate Programming
A. Reprogram the PLG (Power Lift Gate) Module
NOTE: If you suspect your MDRT Tool is bad or need an additional Tool, please contact Dealer Recall Help on MXConnect > Warranty with at least 1 VIN AND the Tool Barcode Number.
- Thoroughly read the service cautions on the prior pages to avoid module damage!
MDRT TOOL – TOOL WILL HAVE A XXXXXX STICKER
NOTE: If any of warning lamp illuminates or flashes in the instrument cluster, repair it according to the Workshop Manual before reprogramming using the MDRT for this campaign.
1. Switch the ignition to off.
2. Connect MDRT to the OBDII connector.
Note: Wait until the green/blue and the red LED turn on with “Ready” and “IG OFF” on the display, go to next step.
3. Switch the ignition to on (Engine Off position)
4. Monitor the MDRT display.
Note:
- The reprogramming needs approximately 30 minutes to complete. (Pulsing beeps will sound during the reprogramming）
- When the reprogramming has successfully done, the display shows “Repro OK” and bottom row will illuminate intermittently, and the green or blue LED will be blinking.
LED lights show the configuration status.
*There are two LED types for MDRT.
1. Green & Red (Serial number up to 02217)
2. Blue & Red (Serial number after 02218)
Handling Caution
Take care when handling the MDRT tool to avoid damage
- Avoid exposing it to high heat.
- Avoid exposing it to water.
To avoid module damage during reprogramming.
- Do not connect MDRT tool with the ignition on
- Do not disconnect MDRT from OBDII connector.
- Do not start engine.
- Do not turn IG-Off.
Otherwise a module replacement may be required.
NOTE
When performing reprogramming with an MDRT:
- Verify that the room fuse is installed.
- Turn off all electric-type loads such as air-conditioning or the audio system and then connect battery charger.
- Do NOT touch the MDRT while Green or Blue light is blinking or when you hear a “beep” sound.
- During the reprogramming operation, the center display and instrument cluster may blink, which is NORMAL.
#5. Turn the ignition off.
#6. Disconnect the MDRT.
Refer to troubleshooting chart if display reads other than REPRO_OK or SECUL_NG.
- Do not disconnect until the ignition is off under any circumstance.
- Do not turn off ignition until programming is complete.
- Do not start vehicle during programming.
How to verify the reprograming results by display
Confirm that the display shows a message after completing reprogramming.
Troubleshooting
The number is related to the step number in the reprogramming procedure.
Text in bold mean the most possible cause.
| No. | Technician’s operation | Vehicle status | MDRT status | LED status | Beep sound | Display | |
| 3-1 | IG-ON | IG-ON | MDRT malfunction. | G or B | Off | Continuously beeping | Data Fail |
| R | Illuminate | ||||||
| 3-2 | IG-ON with MDRT not securely connected | IG-ON | No power supplied. | G or B | Off | No beep | |
| R | Off | ||||||
| 4-1 | IG-ON | Not a subject vehicle | MDRT can’t identify vehicle. MDRT performs only deleting DTC. | G or B | Off | Continuously beeping | VIN_NG |
| R | Blinking at intervals of
1 sec | No
Target | |||||
| 4-2 | IG-ON | IG-ON Batt. Voltage: 11 V or lower SOC: 75 % or lower | Check battery voltage. Stop reprograming. | G or B | Off | Continuously beeping | Repro
NG |
| R | Blinking at intervals of
1 sec | BATCHK | |||||
| 4-3 | Poor MDRT connection during reprograming | IG-ON | No power supplied. | G or B | Off | No beep | |
| R | Off | ||||||
| 4-4 | Monitoring | IG-ON | Finish | G or B | Illuminate | Pulsing beeps | Rep Succ |
| MDRT | reprograming DTCs have been detected | R | Blinking at intervals of
1 sec | DTC!! | |||
| 4-5 | IG-ON | IG-ON Reprograming failed | Verify reprograming result. | G or B | Off | Continuously beeping | Repro NG |
| R | Illuminate | XXXXX | |||||
NOTE
In case of “No. 4-1”, verify the vehicle is subject to the SSPC5.
In case of “No. 3-1”, it may be caused by one of the following concerns: (see below)
- Data in the Module is broken. The possible causes are as follows.
- MDRT has been connected to the OBDII connector with the IGN already turned on.
- MDRT has been disconnected from OBDII connector during reprograming.
- Engine has been started or IG is turned off during reprograming.
- MDRT malfunctions.
- Verify the current file name in the vehicle by log view screen.
Check procedures after reprogramming
Check for DTC and confirm there is no stored DTC.
- DTC P2610:00 may be stored. If so, please start the engine and clear the DTC. NOTE: DTC U2120:00, U2030:51 or/and U2500:82 (Related DTCs of Forward sensing camera) may be stored and i-ACTIVSENSE warning light (amber) may turn on after driving. These DTCs may not be stored just after reprograming. It may be stored after driving. To avoid stored DTC, you need to put the FSC into sleep mode.
SECTION C. REPLACEMENT OF THE PLG DRIVE UNIT – Dealer Recall Help Approved and Ordered Part
Caution: Please review the supplemental video for this repair.
1. Move both front seats all the way to the front. Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION [(E)].)
2. Remove the left and right-side assist handles.
– Insert a tape-wrapped flathead screwdriver into the service hole and remove the assist handle covers.
– The assist handle covers need to be pulled straight out from the handles. Do not pry off like a cap.
– Pull the assist handle in the order of arrows (1) and (2) shown in the figure and remove it while detaching the clips.
3. Remove the upper part of the rear door seaming welt partial from the body among the top ceiling, the B-Pillar trim area and the C-Pillar trim area.
4. Remove the B-Pillar upper trim on both sides.
To do so the belt adjuster must be moved to lowest position.
5. Fold the rear seat bench down.
6. Remove the rear package tray.
7. Pull both sides of the trunk side upper trim in the order of arrows (1 ), (2), and (3) shown in the figure, and remove it while detaching the clip and hooks.
Note: It is not necessary to peel back the weatherstrip.
8. Disconnect the cargo room light connector. (LH only)
9. Disconnect the speaker connector. (with Bose®)
10. Pull both sides of the C-pillar trim in the direction of the arrow in the order of (1 ), (2) while detaching clip A, clips B, clips C and clips D.
Note : It is not necessary to peel back the weatherstrip.
NOTE:- Clips (R part) must be replaced at C-pillar trim and trunk side upper trim.
11. Peel up the weatherstrip slightly from the headliner to locate the rear headliner clips. but avoid removing from the body.
RH side, there is the clip next to the bundled wire harness.
12. It is not necessary to peel back the weatherstrip completely.
13. Detach the rear of the top ceiling from the roof panel on both sides. To detach insert a flat lever or similar tool between top ceiling and roof panel, and carefully release the two red clips. Do not pry against the wire harness (RH)
Detached top ceiling at its rear end
Caution: The headliner must not be lowered more than 5.0 cm or 1.97 inches between the headliner and weatherstrip seam for this next step! If you exceed 5.0 cm or 1. 97 inch, the headliner will deform, break, or wrinkle. Damage to the headliner is not covered under this recall or warranty.
14. Remove the PLG drive unit connector for the affected side.
Location of the connector
15. Hold the headliner with one hand and remove the connector with other hand.
Do not lower more than 1.97″ or 5 cm!
16. Remove the grommet of PLG drive un-it.
17. Peel back the grommet rubber first, then release the 4 claws detailed in the photo with 4 circles using a remover. Then remove the wiring harnesses from the body panel.
Note:
Remove the grommet rubber by fingers if possible. If it’s difficult, do not use a screwdriver to remove it but use pliers instead:
Warning: Remove the PLG drive unit securing band using two people, one person supports the liftgate. If the PLG drive unit securing band is removed without supporting the liftgate, it may fall off or close suddenly and cause injury.
18. Have a second person to hold and secure the open liftgate during loosening and replacing the PLG drive unit in the actual position.
19. Insert a removal tool into the position shown in the figure. Move the removal tool in the direction of the arrow shown in the figure and remove the securing band.
NOTE: It is not necessary to remove and replace the bracket
20. Remove the PLG drive unit (with affected LOT number) and install new updated PLG drive unit.
21. Install in the reverse order of removal.
– Make sure the headliner has no damage (or wrinkle) around assist handle, or interference with the trim after installation.
C. CAMPAIGN LABEL INSTALLATION:
1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “4621B”, your dealer code, today’s date.
2. Affix it to the hood or bulkhead as shown:
3. Return the vehicle to customer.
PARTS AND WARRANTY INFORMATION
Recall Campaign 4621B
CONDITION OF CONCERN
The power liftgate may partially lower unexpectedly from the fully opened position when the vehicle is parked facing uphill on a slope in high ambient temperature. If the power liftgate partially lowers while a person is accessing the rear storage area of the vehicle, they may unexpectedly hit the liftgate and increase the risk of injury. There is no risk of the liftgate unexpectedly lowering completely as a result of this defect.
Causal factor:
Due to an improper frictional retaining force of certain power liftgate drive motor units, as well as a reduction in liftgate support spring force in high ambient temperature conditions, the power liftgate may slowly lower slightly from the fully opened position when parked on certain uphill slope.
OUTLINE OF REPAIR
The power liftgate drive units on both sides will be checked for the product lot numbers.
If the power liftgate drive unit has the affected lot number, it will be replaced with an improved part. And the power liftgate control unit will be reprogrammed with modified software, using a MDRT.
Please refer to the Repair Procedure document on MGSS for further details.
NOTE:
After the reprogramming of control unit, the power liftgate may feel heavier when closing by hand. There is no difference with the close operation using the switch.
SUBJECT VEHICLES
| Models | Subject VIN range | Subject production date range |
| CX-30
built at MMVO | 3MVDM**** LM 100116-140310
3MVDM**** MM 200017 – 232944 | From October 1, 2019 through
November 24, 2020 |
The asterisk symbol”*” can be any letter or number.
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail no later than April 17, 2021.
PARTS INFORMATION
| Description | Part Number | Quantity | Note |
| Power Lift Gate SIider (R) | D FR7- 62- 6EXD * | 1 | Necessary only if the power liftgate drive unit (power lift gate slider) has affected lot number |
| Power Lift Gate Slider (L) | D FR7- 63- 6EXD * | 1 | |
| Fastener (for trunk side upper trim)
Fastener (for C-pillar trim) | E120-68-AB1 | 2 | |
| KD53-56-399 | 2 | ||
| Assist handle cover | BCJH-69-472A-75 | 0-4 | Necessary only if the cover is damaged during repair |
| Campaign Label | 9999-95-065A-06 | 1=50
labels | Obtain in Mazda e-Store
(no charge) |
* If parts are needed, fill out the Dealer Recall Help form on MXConnect indicating the “no good” serial number and VIN. Once confirmed the DAG will place an order for the parts needed and provide the Sales Order#.
WARRANTY CLAIM PROCESSING INFORMATION
NOTE:
The control unit reprograming under this recall 4621 Band SSPCS can be completed at a time using one MORT. Because of this, the warranty information has been individually established for the vehicles involved in both recall 4621Band SSPCS and for the vehicles involved in recall 4621B only.
Please refer to the table below for the applicable process number of each case.
| Vehicles affected by: | Required claim submission. (Applicable Process number) |
| Recall 4621Band SSPCS | AM006A and AMOOSA |
| Recall 4621B only | AM006A |
| SSPCS only | AMOOSA |
For CX-30 vehicles involved in Both Recall 4621Band SSPCS:
| Liftgate drive units
Both sides OK | Liftgate drive unit:
One side affected | Liftgate drive units:
Both sides affected | |
| – Inspection
– Reprogramming | – Inspection
– Replacement (one side) – Reprogramming | – Inspection
– Replacement (both sides) – Reprogramming | |
| Process Number | AM006A | AM006A | AM006A |
| Symptom Code | 99 | 99 | 99 |
| Damage Code | 99 | 99 | 99 |
| Causal Part Number & Quantity |
7777-SP-TO? | DFR7-62-6EXD & 1
or DFR7-63-6EXD & 1 | DFR7-62-6EXD & 1 |
| Related Part Number & Quantity | — | E1 20-68-AB1 & 2
1<D53-56-399 & 2 | DFR7-63-6EXD & 1
E120-68-AB1 & 2 1<D53-56-399 & 2 |
| Labor Operation | XXT1 LXCX | XXT1MARX | XXT1MBRX |
| Labor Hours | 0.2 | 0.7 | 0.8 |
NOTE: Please submit a separate warranty claim for SSPCS with Process Number AMOOSA.
For CX-30 vehicles involved in Recall 4621 B only (NOT involved in SSPCS):
| Liftgate drive units
Both sides OK | Liftgate drive unit:
One side affected | Liftgate drive units:
Both sides affected | |
| – Inspection
– Reprogramming | – Inspection
– Replacement ( one side) – Reprogramming | – Inspection
– Replacement (both sides) – Reprogramming | |
| Process Number | AM006A | AM006A | AM006A |
| Symptom Code | 99 | 99 | 99 |
| Damage Code | 99 | 99 | 99 |
| Causal Part Number & Quantity | 7777-SP-T07 | DFR7-62-6EXD & 1
or DFR7-63-6EXD & 1 | DFR7-62-6EXD & 1 |
| Related Part Number & Quantity | — | E120-68-AB 1 & 2
KD53-56-399 & 2 | DFR7-63-6EXD & 1
E120-68-AB 1 & 2 KD53-56-399 & 2 |
| Labor Operation | XXT1NXCX | XXT1PARX | XXT1PBRX |
| Labor Hours | 0.3 | 0.7 | 0.8 |
RENTAL CAR INFORMATION
Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less, so the next customer can receive the same experience.
Rental Car Warranty Claim Information
| MCVP Vehicle Preferred | Rental Agency Vehicle | |
| Warranty Type Code | N/ A
MCVP does not require claim submission | A |
| Symptom Code | 99 | |
| Damage Code | 99 | |
| Part Number Main Cause | 5555-46-21 BR | |
| Part Quantity | 0 | |
| Labor Operation Code | MM024XRX | |
| Labor Hours | 0 | |
| Sublet – Rental Car | ||
| Sublet Invoice Number | Number from Rental Invoice or Dealer Purchase Order | |
| Sublet Type Code | Enter “Z9” ( other) | |
| Sublet Amount | Up to $30.00 per day for the number of days customer had rental car | |
| Sublet Text | Number of days rental car was supplied to customer |
Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.
Chronology of Defect
Power liftgate may partially lower on MY 2020 through MY2021 CX-30
November 18, 2019: Mazda received first field report of “Power liftgate doesn’t stay fully opened if vehicle was parked uphill” from outside of the US market.
December 10, 2019: As a result of the incident investigation, it was found that the incident occurred when the concerned vehicle was parked on a steep uphill grade where the slope angle was beyond the limit of vehicle specification. Mazda judged this was a rare case and decided to monitor the occurrence of similar incidents in the field.
July through August, 2020: Mazda received several field reports from outside of the US market, reporting “Power liftgate does not stay fully opened.” Mazda collected the involved power liftgate drive unit parts from the field and began an investigation into the root cause.
September, 2020: Mazda and the part supplier identified the root cause of this issue. It was found that the minimum retaining force specification of the power liftgate drive unit during liftgate operation was too low. Also, when vehicles are parked on steep uphill inclines and the power liftgate is operated in high ambient temperature, the support spring elasticity in the power liftgate drive unit may be reduced. These combined factors may cause the power liftgate drive unit retaining force to degrade and reduce the ability to keep the liftgate fully opened.
September through November, 2020: Mazda decided to implement two countermeasures for mass production to improve the power liftgate performance. One was to implement a closed circuit in the power liftgate control module to apply increased power liftgate drive motor unitretaining force for supporting the opened liftgate. The other is to change the minimum limit of the specification for retaining force of the power liftgate drive unit.
November 25, 2020: Mazda implemented the above countermeasures on CX-30 for the U.S market.
December, 2020 through January, 2021: Mazda considered proper solutions to eliminate this failure in the field and developed repair methods. Also, Mazda determined the subject coverage of the affected vehicles with this failure in the field. Mazda had not received field reports of this defect from the U.S. market up to this time.
February 15, 2021: Mazda held a Quality Audit Committee meeting to review all available information to date, and out of an abundance of caution, determined to conduct a proactive field action on certain MY2020 and MY2021 CX-30 vehicles in the U.S. No accidents or deaths have been reported as a result of this defect.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| MAZDA | CX-30 | 2020-2021 |
14 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V086-9480.PDF 211.149KB
Chronology
RMISC-21V086-3518.pdf 14.684KB
Defect Notice 573 Report
RCLRPT-21V086-8341.PDF 214.362KB
Recall Acknowledgement
RCAK-21V086-5781.pdf 782.978KB
Remedy Instructions and TSB
RCRIT-21V086-4213.pdf 603.027KB
Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4621B
RMISC-21V086-0170.pdf 904.858KB
ISSUED Owner Notification Letter(Part 577)- Spanish Version
RCONL-21V086-7805.pdf 336.132KB
Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email
RCMN-21V086-3110.pdf 375.748KB
Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4621B
RMISC-21V086-3116.pdf 960.697KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V086-2277.pdf 753.06KB
Remedy Instructions and TSB
RCRIT-21V086-4144.pdf 2764.278KB
Manufacturer Notices(to Dealers,etc) – 4621B Dealer Letter Launch
RCMN-21V086-7472.pdf 624.027KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V086-9199.pdf 1140.605KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V086-3338.PDF 211.332KB
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- 【Material】High quality aluminum and plastic
- 【Installation】With installation instructions, professional Installation is recommend
- 【Four opening methods】Original car key tailgate switch button/ Original car interior tailgate opening button/ Trunk tailgate button/ Aftermarket installed foot sensor module
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
IMPORTANTE CAMPAÑA DE SEGURIDAD 4621BDD
2020-2021 CX-30 – Puerta de baúl automática puede bajarse inadvertidamente
Número de campaña de la NHTSA 21V-086
6 de abril de 2021 4621B
Estimado Propietario de Mazda:
Este aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos de Motor. Mazda Motor Corporation ha determinado que existe un defecto relacionado con la seguridad de los vehículos de motor en algunos modelos CX-30 de los años 2020-2021, producidos desde el 1 de octubre de 2019 hasta el 24 de noviembre de 2020. Si ha recibido este aviso, su vehículo está incluido en esta campaña de seguridad.
¿Cuál es el problema? Debido a una fuerza de retención inadecuada de ciertas unidades en el mecanismo de elevación de la puerta de baúl automática, así como una reducción en el soporte de esta puerta en altas temperaturas ambientales, el mecanismo que eleva la puerta puede bajar parcialmente de la posición completamente abierta cuando se estaciona en un lugar inclinado. Si el mecanismo de elevación de la puerta disminuye su fuerza inesperadamente mientras una persona está accediendo al área de almacenamiento trasera del vehículo, puede aumentar su riesgo de lesiones. La puerta de baúl automática no bajará por completo como resultado de este defecto. No hay ninguna advertencia o indicación antes de que ocurra este defecto.
¿Qué hará Mazda? Proteja lo que es importante para usted Su concesionario Mazda inspeccionará el mecanismo que eleva la puerta de baúl automático en ambos lados (izquierdo y derecho) para localizar el número del lote de producción. Si el mecanismo luego de ser verificado se encuentra dentro del rango de fechas de las piezas afectadas, el concesionario remplazará los mecanismos por unos modificados. Luego del reemplazo de las piezas necesarias, el módulo de control de la puerta de baúl automática será reprogramado. Esta reparación se realizará sin costo alguno para usted.
¿Cuánto tiempo tomará? Tardará aproximadamente una hora en completarse la inspección y la reprogramación del módulo. Sin embargo, su concesionario pudiera necesitar su vehículo durante un período de tiempo más largo. Mazda proporcionaría transporte alterno, si fuese necesario, cuando su vehículo esté en un concesionario autorizado para una reparación por esta campaña de seguridad. Programe una cita con un concesionario autorizado de Mazda para que puedan discutir y satisfacer sus necesidades.
¿Qué debería hacer? Mazda está preocupado por su seguridad, por lo que le recomendamos que se ponga en contacto con cualquier concesionario autorizado de Mazda para programar una cita para que su vehículo sea inspeccionado tan pronto como sea posible. No es necesario que lleve este aviso al concesionario, pero puede ayudar en el proceso de registro de la unidad.
¿Dónde queda el Concesionario Mazda más cercano? Para localizar su concesionario Mazda más cercano, visite nuestro sitio web en www.MazdaPR.com o comuníquese al Centro de Servicio al cliente al (787) 620-7546.
¿Se mudó o ya no es el dueño de este vehículo Mazda? Si se ha mudado, cambió de dirección postal o ya no es propietario de este vehículo Mazda, complete y envíe por correo la tarjeta de cambio de información tan pronto como le sea posible. Esta tarjeta puede localizarla en el manual de garantía que está en la gaveta de su vehículo. Al llenar este formulario nos permitirá actualizar nuestros registros y/o notificar al propietario actual. Si usted es un arrendador de vehículos que recibe este aviso, tome medidas para asegurarse de que este aviso sea reenviado al arrendatario dentro de los próximos 10 días.
¿Tiene preguntas? Si tiene alguna pregunta con respecto a esta campaña de seguridad, comuníquese con nuestro Centro de Servicio al Cliente al (787) 620-7546. Si Mazda o alguno de sus concesionarios no reparan el defecto de forma gratuita y dentro de un período de tiempo razonable, puede notificar al Administrador de la Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Ave., SE., Washington, DC 20590; o llame a la línea directa gratuita de seguridad del vehículo al 1-888-327-4236 (TTY: 1-800-424-9153); o ir a https://www.safercar.gov. Como recordatorio, siempre puede ir a www.MazdaRecallInfo.com e ingresar su VIN para ver campañas de servicio que se aplican a su vehículo, así como registrarse para recibir alertas. Su seguridad es nuestra principal prioridad en Mazda. Trabajamos activamente para mejorar nuestros productos y buscar soluciones para mejorar su experiencia. Nos disculpamos de antemano por cualquier inconveniente que este llamado de seguridad pudiera haberle causado.
Sinceramente,
International Automotive Distributor Group
Distribuidor exclusivo de Mazda en Puerto Rico
Para información en español, visite www.MazdaSeguridad.com o llame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opción #8 para hablar con un representante en español.
Barranquitas Mazda
Barranquitas Mazda
Carr
Carreteraetera 1152 Km 7.852 Km 7.8 BOBO Quebradilla Quebradilla
Sector Ermita Barranquita
Sector Ermita Barranquitas s PPR R 0079400794
(787) 857-5777
Toñito Auto
Toñito Auto
AVE 65 de Infantería
AVE 65 de Infantería KKMM 2.22.2 ((Antes del cruce de Antes del cruce de Trujillo AltoTrujillo Alto)) Río PiedraRío Piedras s PRPR 0092900929
(787)
(787) 250250–10101010
Flagship Mazda Bayamón
Flagship Mazda Bayamón
Carretera 2 KM 14.7
Carretera 2 KM 14.7
Hato Tejas Bayamón
Hato Tejas Bayamón PR 00961PR 00961
(787) 335
(787) 335–67986798
Flagship Mazda Kennedy
Flagship Mazda Kennedy
1019 Ave Kennedy Marginal
1019 Ave Kennedy Marginal
Puerto Nuevo San Jua
Puerto Nuevo San Juan n PR PR 0092000920
(787) 620-6980
Flagship Mazda Ponce
Flagship Mazda Ponce
Lot
Lote e 1 Marginal San Rafael1 Marginal San Rafael
Ponc
Ponce Pe PRR 0000728728
(787) 651
(787) 651–54805480
************************************************************************************************************
Mazda North American Operations
200 Spectrum Drive, Suite 100
Irvine, CA 92618
IMPORTANT SAFETY RECALL
~
0
U.S. ~.,_t cl
‘Tmnsporkllion
*N*H**T*S A
www.nhtsa.gov
2020-2021 CX-30 – Power Liftgate May Partially Lower Unexpectedly-Safety Recall 4621 B –
NHTSA Campaign Number 21V-086
April 2021
This notice applies to your vehicle: VIN ______ _
Dear Mazda Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety
exists in certain 2020-2021 model year CX-30 vehicles, produced from October 1, 2019
through November 24, 2020. If you received this notice, your vehicle is included in this
Recall.
What is the problem?
Due to an improper retaining force of certain power liftgate drive motor units, as well as a
reduction in the liftgate support in high ambient temperatures, the power liftgate may partially
lower from the fully opened position when parked on an incline. If the power liftgate
unexpectedly lowers while a person is accessing the rear storage area of the vehicle, it can
increase their risk of injury. The liftgate will not lower completely as a result of this defect.
There is no warning or indication before this defect occurs.
What will Mazda do?
Protect What Is Important To You
The power liftgate drive units (both right and left) must be inspected for the product lot
number. If the power liftgate drive unit(s) is verified to be included in the affected production
range, it will be replaced with an improved part. After the inspection, and/ or replacement of
the power liftgate drive units is completed, the power liftgate control unit will be updated
with modified software. The inspection and repair will be performed at no cost to you.
How long will it take?
It will take approximately one hour to complete the inspection and control unit
reprogramming. However, the Mazda dealer may need your vehicle for additional time if a
liftgate replacement is needed. Mazda will provide alternate transportation, ifneeded, when
your vehicle is at an authorized Mazda dealership for a recall repair. Please schedule an
appointment with an authorized Mazda dealer so they can discuss and accommodate your
needs.
Mazda North American Operations
200 Spectrum Drive, Suite 100
Irvine, CA 92618
– Page 2-
What should you do?
Mazda is concerned about your safety, and we encourage you to contact any authorized
Mazda dealer to schedule an appointment to have your Mazda vehicle inspected and
repaired as soon as possible. You do not need to bring this notice to the dealer, but it may
assist in the check-in process.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our website www.MazdaRecalllnfo.com, or call
our Customer Experience Center at (800) 222-5500, option #4.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete and mail the
enclosed postage-paid Information Change Card (no envelope required) as soon as possible.
This enables us to update our records and notify the current owner. Federal law requires
that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Still have questions?
If you have any questions regarding this campaign, please contact our Customer Experience
Center toll free at (800) 222-5500, option #6.
If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount
of time, you may notify the Administrator of the National Highway Traffic Safety
Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free
Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http:/ /www.safercar.gov.
As a reminder, you can always go to www.MazdaRecalllnfo.com and enter your VIN to view
recalls and service campaigns that apply to your vehicle as well as register to receive future
recall alerts. You can also sign up for recall notifications in the MyMazda app on your
smartphone. Your safety is our first priority at Mazda. We actively work to improve our
products and search for solutions to improve your ownership experience. We apologize for
any inconvenience this recall may have caused you.
Sincerely,
Mazda North American Operations
Para informaci6n en espafio/, visite www.MazdaSeguridad.com o flame a nuestro Centro de
Experiencia para el Consumidor al (800) 222-5500, opci6n #8 para hablar con un representante
en espafiol.
************************************************************************************************************
MAZDA D A ER MAIL
February 22, 2021
Attention: Mazda General, Parts and Service Managers
Subject: Notification of Safety Recall 4621 B – 2020-2021 CX-30 vehicles – Power Liftgate May
Partially Lower Unexpectedly
Dear Mazda Dealer Partners,
Mazda Motor Corporation has decided to conduct a Safety Recall impacting certain 2020-2021 CX-30
vehicles. Please see the description, model, year and VIN Ranges below. NOTE: A new MDRTTool will be
sent to all dealers, please read the attached MORT Tool document arriving with this email.
Subject Vehicles:
Affects 13,857 US and US Territory vehicles
Model SubjectVIN range Subject production date range
2020-2021 MY 3MVDM**** LM 100116 – 140310 From October 1, 2019 through
CX-30 3MVDM**** MM 200017 – 232944 November 24, 2020
STOP DELIVERY: There are currently 2,509 vehicles in dealer inventory under Recall 4621 B. These
vehicles cannot be delivered to customers until the vehicle is repaired. The vehicle inventory list will be
available on MGSS and updated weekly. Failure to complete the recall prior to delivery can result in
substantial fines and will result in the debit of any New Car Ready claim.
Concern Outline:
Due to an improper frictional retaining force of certain power liftgate drive motor units, as well as a reduction
in the liftgate support spring force in high ambient temperatures, the power liftgate may slowly lower slightly
from the fully opened position when parked on an incline. A person accessing the rear storage area of the
vehicle may unexpectedly hit the liftgate and increase the risk of injury if the power liftgate partially lowers
from the fully opened position when parked on an incline in high ambient temperatures. There is no risk of
the liftgate unexpectedly lowering completely as a result of this defect.
For all subject vehicles:
The power liftgate drive units (both right and left) must be inspected for the product lot number. If the power
liftgate drive unit(s) is verified to be included in the affected production range, it will be replaced with an
improved part. After the inspection, and/ or replacement of the power liftgate drive units is completed, the
MORT will be used to update the power liftgate control unit with modified software.
Note on Repair Procedure:
NOTE: Some of the subject vehicles are affected by SSPC4 and SSPCS which officially addresses radio
static noise from speakers plus one, two or three concerns (Battery Drain, and/ or MRCC and/ or Theftdeterrent
system). Please use eMDCS Warranty Vehicle Inquiry. Additionally, a Repair Calculator was
created under this campaign on MGSS to assist Service personnel to display the exact work required.
Enter the VIN before repair to see if this Recall and/ or SSP repairs are needed on the vehicle. If you do not
get a result double check the VIN entry as every VIN has at least one campaign.
Recall 4621 B, SSPC4 and SSPCS Job Aid – Re pair Calculator
Please Read the ENTIRE lnstruaions:
1. Hit the Bun on “CLEAR V1W to make su re t he VIN area is blank.
2. Ent er the VIN# (Vehicle Identification Number in fu ll ), in Cell B3 neJCt to the Red Arrow .
En.sure the VIN does not contain a SPACE at the beginning or end of the VIN nuimber
3. Hit ” Ent er” on your keyboard
4. The answer of which cobination of campaigns needing repai rs w ill show in GREEN. As Inst ructed, th is cou ld be one, two or th ree
campaigns, any combination.
5. To enter another VIN, Click the “Clear VIN ” Button and Ent er another 17 digit VIN
‘”Note: You must copy all 17 characters of the VIN. It i.s better to copy and paste the VIN from the Warranty Inquiry Screen on eMOCS.
This tool wil l return an error rode if the VIN is not 17 digits, or does not match the affected vehicle list.
6. PLEASE MAKE SURE TO USE Cl.AIM TEMPlATES WHEN Cl.AIMING RECALLS AND ALL MAZDA CAMPAIGNS.
Cl£AR VIN I PERFORM ONE, TWO OR THREE CAMPAIGNS, SEE BELOW. PLEASEAL5O VERIFY THE
VEHICLE IDENTIFICATION NUMBER (VIN) CAMPAINGS IN EMDCS FOR THESE VIN’S
ENTER VIN —· 3MVDMADL6MM227047 I 4621B (PLG Module)
SSPCS Repairs to be made I n/a
Owner Notification:
Mazda will notify owners of affected vehicles for this campaign no later than April 17, 2021. Vehicles will
display in eMDCS as “Not Launched” on February 22, 2021 and can be repaired as outlined above if
you have received your new MDRT Tool.
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without
performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery
can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must
complete this recall for all affected vehicles in your inventory prior to delivery.
1. Parts and Warranty Information and Repair procedures will be posted on MGSS by February 25, 2021.
2. For Warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
3. Vehicles will display in eMDCS as “Not Launched” by February 25, 2021 but can be repaired if you
have received your new MDRT Tool.
4. For parts questions, contact the Dealer Assistance Group at (877) 727-6626 Option 2.
5. For Recall questions please fill out the Dealer Recall Help Form located on MX-Connect under the
Warranty Tab.
Please make certain the appropriate personnel in your dealership are aware of these resources and are
familiar with the details of this recall before responding to customer inquiries. We apologize for any
inconvenience this recall may cause you and your customers. Your understanding and support in carrying
out all campaigns are greatly appreciated.
Protect What is Important to You
Sincerely,
Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations
MAZDA D A ER MAIL
February 22, 2021
Attention: All Mazda General, Service, and Parts Managers
Subject: MDRT TOOL SHIPMENT for Campaigns 4621 Band SSP (CS) – Required to perform
the software updates of Safety Recall 4621 B – Power Liftgate May Lower & Special Service
Program SSP (CS) 2019-2021 Mazda3 / 2020-2021 CX-30 – Control Units Reprogramming
Dear Mazda Dealer Partners,
As advised in our Dealer Email announcement, a new MDRTTool will be required to perform the
software updates for Safety Recall 4621 B – Power Liftgate May Lower & Special Service Program SSP
(CS) 2019-2021 Mazda3 / 2020-2021 CX-30-Control Units Reprogramming. The new MDRTwill
be shipped the week of February 22, 2021 from a vendor that will be supporting Mazda and the Dealer
Recall Help Team with this tool. The tool will be labeled and have a unique bar code that identifies the
dealer as well as the campaigns the tool will repair.
If you do not receive your tool by March 5th, please contact your District Service Manager for
UPS tracking information. NOTE: This tool will be requested back in the future and if not
returned, Jost, or stolen will incur a $1,000 charge to pay for the expense of the tool.
Late returns will incur a $250 charge. This tool is required to be placed in your tool shed,
with or near your VCM tool. If your tool does not work, please contact Dealer Recall Help
on MXConnect > Warranty with the Tool Barcode # (see below) and the recall team will
arrange an exchange with a replacement.
Action required:
1. After shipment, the Dealer Recall Help Team will be emailing all dealer service department email
addresses to acknowledge receipt of the tool. When your Tool is received, please have your
Service Manager email back that you have received the tool.
2. Place the tool in a secure area in your Mazda Tool shed, with the Mazda VCM tool. All Mazda
MORT Tools need to be secured ( do not place in tool boxes or store in the parts department).
Unique Bar<.ode
Assigned to your
Mazda dealership
We apologize tor any inconvenience these campaigns may ca 11.~e you and your customers.
Sincerely,
Travi5 Young
Manager, Recalls, Technical Services Division
Ma1.dJ North American Oper~tions
,\’IAZOA NORTH A.’v\ERICAN OPERATIONS
************************************************************************************************************
~
MAZDA DEALER EMAIL
April 7, 2021
Attention: Mazda General, Parts and Service Managers
Subject: l aunch of Safety Recall 4621 B – 2020-2021 CX-30 vehicles- Power liftgate May Partially
lower Unexpectedly
Dear Mazda Dealer Partners,
As previously outlined in the dealer notification on February 22, Mazda will now officially launch and notify all
unrepaired owners by U.S. Mail beginning tomorrow, April 8, 2021 and all vehicles will be in Open status.
Mazda Motor Corporation has decided to conduct a Safety Recall impacting certain 2020-2021 CX-30
vehicles. Please see the description, model, year and VIN Ranges below. NOTE: A new MDRT Tool was
sent in late February to all dealers to repair this campaign.
Supject Vehicles:
Affects 13,857 US and US Territory vehicles
Model Subject VIN range Subject production date range
2020-2021MY 3MVDM**** LM 100116 – 140310 From October 1, 2019 through
CX-30 3MVDM**** MM 200017 – 232924 November 24, 2020
STOP DELIVERY: There are currently 467 vehicles in dealer inventory under Recall 4621 B. These vehicles
cannot be delivered to customers until the vehicle is repaired. If the vehicle fails inspection as outlined in
the repair procedure, please fill out the Dealer Recall Help from after verification of a failed Power lift Gate
Unit and the recall team will assist with ordering parts to repair.
Concern Outline:
Due to an improper frictional retaining force of certain power liftgate drive motor units, as well as a reduction
in the liftgate support spring force in high ambient temperatures, the power liftgate may slowly lower slightly
from the fully opened position when parked on an incline. A person accessing the rear storage area of the
vehicle may unexpectedly hit the liftgate and increase the risk of injury if the power liftgate partially lowers
from the fully opened position when parked on an incline in high ambient temperatures. There is no risk of
the liftgate unexpectedly lowering completely as a result of this defect.
For all subject vehicles:
The power liftgate drive units (both right and left) must be inspected for the product lot number. If the power
liftgate drive unit(s) is verified to be included in the affected production range, it will be replaced with an
improved part. After the inspection, and/ or replacement of the power liftgate drive units is completed, the
MORT will be used to update the power liftgate control unit with modified software.
Note on Repair Procedure:
NOTE: Some of the subject vehicles are affected by SSPC4 and SSPCS which officially addresses radio
static noise from speakers plus one, two or three concerns (Battery Drain, and/ or MRCC and/ or Theftdeterrent
system). Please use eMDCS Warranty Vehicle Inquiry. Additionally, a Repair Calculator was
created under this campaign on MGSS to assist Service personnel to display the exact work required.
Enter the VIN before repair to see if this Recall and/ or SSP repairs are needed on the vehicle. If you do not
get a result double check the VIN entry as every VIN has at least one campaign.
e ~
Recall 46218. SSPC4 and SSPCS Job Aid · Repair Calculator
Please Read tne ENTIRf 1nsuucuons:
L Hit tile 6unon “CLEAR Vlfl” to make sure the VIN area is Dlank.
z. Enter tli:e VINJ (Vehlae I:1entirication Num.Der in runJ, in ce11 6J next to the Hf\! Atrow.
Ensure tne VIN aoes not oontai.n a SPACE at the lie21nnjne: « ena or the VIN nuim1>er
3. Hit. “Emer · on your 1<evooard
~. rne answer ot wnic:n cooinnion ot camoaiens neeoine repairs will snow in GHEEN. As 1.nsuuctfi’.I, tnis cou10 1>e one two or tn.ree
campatens, anv combination.
5. Toemer anotner Vlrl, Olck me “ClearVIJJ” 6unon and f nre1 a1)(J{her 17 aigit VIN
· Hote :You rnus1 copy an 17 Cllaraa ers 01 me VIN, It I~ i.ttter to copy aha paste me VIN trom cne warranry 1nqJiry scrttnon eMOCS,
This tool wlll recurn an erro, cooe if Ule VIN Is O<lC 17 diglcs, or does ooc: match the arrectEd velllcle Ilse.
6.PUASfMAKf M.lfiE TO USE CLAIM TEMP’lATfS WHEN CLAIMING fifCALLSANDALLMAZDACAMPAIGNS.
CLEAR VIN I PERFORM ONE, TWO OR THREE CAMPAIGNS, SEE BELOW. PLEASE ALSO VERIFY THE
VEHICLE IDENTIFICATION NUMBER (VIN) CAMPAIN GS IN EMOCS FOR lttESE v1N·s
EtJTER VIN —· I 4621D{PLGModulcl
SSPC5 Repairs to be made I n/•
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without
performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery
can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must
complete this recall for all affected vehicles in your inventory prior to delivery.
1. Parts and Warranty Information and Repair procedures are posted on MGSS.
2. For Warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
3. Vehicles will display in eMDCS as “Open” on April 8,2021 .
4. For parts questions, contact the Dealer Assistance Group at (877) 727-6626 Option 2.
5. For Recall questions please fill out the Dealer Recall Help Form located on MX-Connect under the
Warranty Tab.
Please make certain the appropriate personnel in your dealership are aware of these resources and are
familiar with the details of this recall before responding to customer inquiries. We apologize for any
inconvenience this recall may cause you and your customers. Your understanding and support in carrying
out all campaigns are greatly appreciated.
Protect What is Important to You
Sincerely,
Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations
,\’IAZOA NORTH A.’1ERICAN OPERATIONS
************************************************************************************************************
MAZDA D A ER MAIL
March 18, 2021
Attention: Mazda General, Parts and Service Managers
Subject: Parts Update – Limited Availability of Power Liftgate Drive Units to Support Failed Inspection of
Safety Recall 4621 B- Model Year 2020-2021 CX-30 vehicles.
Dear Mazda Dealer Partners,
As Announced on February 22, 2021 Mazda Motor Corporation has decided to conduct a Safety Recall
impacting certain model year 2020-2021 CX-30 vehicles.
Update on Repair Procedure and Part Availability:
As advised in the initial dealer email, if the power liftgate drive unit(s) are verified to be included in the affected
production range, they must be replaced with an improved part. A very small quantity of parts are now
available for these repairs. To order parts, please fill out the Dealer Recall Help form with the failed lot
number, VIN, and indicate if Drivers and/ or Passenger side unit. Dealer Recall Help will confirm the lot
number(s) and place an order for your dealer through the Dealer Assistance Group (DAG). Once the DAG
places the order you will receive a Sales Order# to follow delivery.
We have also updated the repair procedure on Mazda Global Service Support (MGSS) adding the removal
and replacement of the power liftgate drive unit(s). Please make sure to use the updated repair procedure
and discard any printed copies of the prior interim repair procedure. A short video is also available for added
reference. As a reminder, only about 4% of the power liftgate drive unit(s) will require replacement.
Please make certain the appropriate personnel in your dealership are aware of these resources and are
familiar with the details of this recall before responding to customer inquiries. We apologize for any
inconvenience this recall may cause you and your customers. Your understanding and support in carrying
out all campaigns are greatly appreciated.
Protect What is Important to You
Sincerely,
Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations
,\’IAZOA NORTH A.’1ERICAN OPERATIONS
SEOCONTENT-END
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