March 10, 2021 NHTSA CAMPAIGN NUMBER: 21V162000
Driver’s Air Bag Inflator May Explode
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
NHTSA Campaign Number: 21V162
Manufacturer Mazda
North American Operations
Components AIR BAGS
Potential Number of Units Affected 5,844
Summary
Mazda North American Operations (Mazda) is recalling certain 2007-2009 B-Series pickup trucks. The driver’s side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy
Mazda will notify owners, and dealers will replace the driver-side air bag inflator with an alternate one, free of charge. Owners were notified of the safety risk with an interim letter mailed April 26, 2021. A second letter was sent December 2021. Owners may contact Mazda customer service at 1-800-222-5500 option 4. Mazda’s number for this recall is 4821C.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mazda has a Recall
REPAIR PROCEDURE
1. Remove the driver airbag from the vehicle. Please refer to MGSS online (DRIVER AIR BAG MODULE REMOVAL / INSTALLATION).
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
WARNING: Do not allow any debris on or around airbag once the inflator is removed.
1. Remove and discard the 4 airbag inflator retaining nuts from the driver side airbag. See Figure 1.
Do not use any sort of Power Tool!
2. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.
– Remove the airbag inflator and set aside for return shipping. See Figure 1
3. NOTE: The new airbag inflator must be installed in the same orientation as the original part
Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned with the cut-out on the inflator. See Figure 1
4. Install 4 new airbag inflator nuts onto the driver airbag. See Figure 1. Do not use any sort of power-tool to install these nuts under any circumstance.
• Tighten to 57 in-lb (6.5 Nm). This less than 5 ft-lbs!
5. Re-install the driver airbag
a. Install the driver air bag module. Refer to MGSS online (DRIVER AIR BAG MODULE REMOVAL / INSTALLATION).
b. Reconnect the negative battery cable.
c. Turn the ignition switch to the ON position.
d. Verify that the air bag system warning light illuminates for approx. 6 sec., then goes out.
e. NOTE: If the air bag system warning light does not operate in the manner described above, there is a malfunction in the system. Inspect the system following the on-board diagnostic system procedure according to MGSS.
f. Re-enter the customer’s preset radio stations
NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present
6. Package the replaced inflator in the new part box and provide to the parts department for part returns. Proceed to the Knee Bolster Bracket Replacement Procedure.
Knee Bolster Bracket Replacement Procedure
1. Remove the two hood release handle retainers and position the handle and cable aside. See Figure 3
2. Remove the two parking brake handle retainers and position aside. See Figure 4
3. Remove the two lower steering column opening trim panel retainers. See Figure 5
4. Remove the steering column opening trim panel by pulling the panel toward the rear of the vehicle to release the upper panel clips. See Figure 6
5. Remove the five retainers and the steering column opening knee bolster. See Figure 7.
9.1 Tighten to 62 in-lb (7 Nm).
6. Using a small hand saw, cut the lower instrument panel substrate in the two areas indicated in Figure 8
CAUTION: Take care not to cut the instrument panel metal frame behind the substrate.
7. Remove the lower knee bolster bracket retainer. See Figure 9
8. Remove the section of the lower instrument panel, that was cut out previously, and set aside to be used later in this procedure. See Figure 10
9. Loosen, but do not remove, the upper knee bolster bracket retainer, then fully remove the center knee bolster bracket retainer. See Figure 11
10. Remove and discard the LH instrument panel knee bolster bracket by sliding the lower portion of the bracket off of the alignment pin, then lift the bracket off of the upper bracket retainer. See Figure 12
11. Install the new LH instrument panel knee bolster bracket by reversing the removal procedure.
• Tighten the upper and center retainers to 28 in-lb (3.2 Nm).
12. Using a strip of flocked tape from the JVCC FLOCK-1 Flocking Tape or Hush Mat Quiet Tape #30300, measure and cut a 0.75 inch (19mm) x 1.75 inch (44mm) piece of flocked tape. Using the adhesive backing, adhere the piece of flocked tape onto the metal frame half way between the inboard substrate cut, as shown in Figure 13.
13. Reinstall the piece of instrument panel substrate that was previously cut out and install the retainer. See Figure 14.
• Tighten to 28 in-lb (3.2 Nm)
14. Using clear automotive repair tape, 3M™ Clear Repair Tape (03439), cut a strip 12 inches (304mm) in length. wrap the tape around the inboard cut on the substrate and the instrument panel frame as shown in Figure 15
15. Reinstall the items removed from steps 1-5 of the Knee Bolster Bracket procedure above.
Chronology of Defect
PSDI-5D Driver Frontal Air Bag Inflator May Explode on MY 2007 through MY2009 B-Series
July 10, 2017 – Takata submitted Defect Information Report 17E-034 on all PSDI-5D driver side air bag inflators that use “2004” generate with calcium sulfate as a desiccant.
August 23, 2017 – Mazda files an inconsequential petition for relief from notification and remedy requirements under the Motor Vehicle Safety Act for the subject air bag inflators (NHTSA ID: 17V466) (DOCKET NO. NHTSA-2017-0092). As MY2007-2009 B-Series and MY2007-2011 Ford Ranger are designed and manufactured on identical platforms and use identical air bag inflators, Mazda is solely dependent on Ford for engineering investigations, service information, and parts procurements. Therefore, Ranger data is representative of B-Series.
August 2017 to January 2021 – Ford informed Mazda of status regarding collection of field parts and ongoing evaluations by Takata and other independent experts, as it related to Ford’s Ranger and Mazda’s B-Series.
January 19, 2021 – NHTSA notified Mazda that the petition was denied. NHTSA required a proposed schedule for notification of vehicle owners and the launch of a remedy to fulfill those obligations.
March 5, 2021 – In fulfillment of the petition requirement for owner notification and remedy, Mazda’s Quality Audit Committee decided to conduct a recall covering the subject vehicles to replace original parts with non-ammonium nitrate-based inflators. Unlike previous Takata air bags under recall, Mazda filed a petition for relief from notification and remedy requirements because these Takata driver side air bags contain a moisture-absorbing desiccant and perform differently. However, Mazda respects NHTSA’s decision and is submitting this defect information report pursuant to the plan discussed with the Agency in February 2021.
March 19, 2021 – Amended defect information report to revise recall population to 5,847 units from original population of 5,844 units. Mazda records indicated three vehicles were originally distributed to Mexico, however, they are now confirmed to be in Puerto Rico.
SEOCONTENT-START
Mazda North American Operations
200 Spectrum Center Drive, Suite 100
Irvine, CA 92614
~
U.S. Department of
Transporfotlon
-lrk*-.Jrk NHTSA
www.nhrsa.gov
IMPORTANT SAFETY RECALL
Driver Frontal Air Bag lnflator May Explode – Safety Recall 4821 C
NHTSA Campaign No. 21 V-162
April 2021
This notice applies to your vehicle: 2007-2009 Mazda B-Series Truck VIN _______ _
Dear Mazda Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Administrator of the National Highway Traffic Safety Administration has decided that a defect
which relates to motor vehicle safety exists in 2007-2009 model year B-Series Trucks, produced
from February 21, 2006 through June 18, 2009. If you are a recipient ofthis notice. your vehicle
is included in this Safety Recall.
What is the problem?
In the event of a crash that causes the driver frontal air bag to deploy, an inflator explosion may
cause sharp metal fragments to pass through the air bag and into the vehicle interior at high
speed, which may result in serious injury or death. The desiccated propellant in the subject
inflators may degrade after prolonged exposure to high humidity and temperature cycling.
All vehicles in this recall are also included in Takata Passenger Air Bag lnflator Safety Recall 2118A
launched in June 2018. All owners were notified once 2118A was launched as all vehicles were
unrepaired in prior recalls 9616F and 0817 A. All vehicles in the 2118A campaign will need to have the
driver air bag inflator replaced.
What will Mazda do?
Protect What is Important To You
Permanent Remedy Parts are currently being developed to repair your vehicle. M azda will not ify
you when parts become available. The current estimate is in late 2021 . If you experience a
concern with your air bag inflator after receiving this letter, please contact your nearest Mazda
dealership immediately. When parts are available, your Mazda dealer will replace the air bag
inflator with a permanent remedy part and install a new knee brace under the dashboard FREE
OF CHARGE. The repair should take approximately one and a half hours to complete; however,
it may take longer. For the convenience of owners, Mazda will provide alternate t ransportation, if
needed, when your vehicle is at an authorized Mazda dealership for a recall repair.
Mazda North American Operations
200 Spectrum Center Drive, Suite 100
Irvine, CA 92614
-Page 2-
What should you do?
Once parts become available, Mazda will send another communication to advise when to take your
vehicle to a Mazda dealer. You do not need to bring this notice to the dealer, but it may assist in the
check-in process.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our website www.MazdaRecalllnfo.com, consult your local
yellow pages, or call our Customer Experience Center (800) 222-5500, option #4.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid
Information Change Card as soon as possible. This enables us to update our records and notify the
current owner. Federal law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Still have questions?
If you have any questions regarding this recall, visit our website www.MazdaRecalllnfo.com. If you still
have questions, contact our Customer Experience Center at (800) 222-5500, option #6. We advise
you to review Mazda’s statement on COVID-19 for the latest information (link:
https://www.mazdausa.com/ covid-19-news ).
If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time,
you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey
Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY:
1-800-424-9153); or go to http: / / www.safercar.gov.
As a reminder, you can always go to www.MazdaRecalllnfo.com and enter your VIN to view recalls and
service campaigns that apply to your vehicle. Your safety is our first priority at Mazda. We apologize for
any inconvenience this recall may have caused you.
Sincerely,
Mazda North American Operations
Para informaci6n en espanol, visite www.MazdaSeguridad.com o flame a nuestro
Centro de Experiencia para el Consumidor al (800) 222-5500, opci6n #8 para
hablar con un representante en espanol.
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0 *N*H**T*S A
~
IMPORTANTE CAMPANA DE SEGURIDAD 4821C
20 de abril de 2021
lnflador de la bolsa de aire del chofer puede explotar
Numero de campai’ia de la NHTSA 21 V-162
Estimado Propietario de Mazda;
Este aviso se le envfa de acuerdo con la Ley Nacional de Trafico y Seguridad de Vehfculos de Motor. la
Administraci6n Nacional de Trafico y Seguridad de Vehfculos de Motor ha determinado que existe un defecto
relacionado con la seguridad de los vehiculos de motor en modelos 2007-2009 Mazda B-Series Pick Up, producidos
desde el 21 de febrero de 2006 hasta el 18 de junio de 2009. SI esta recibiendo este aviso, es porque su vehiculo
esta lnduido en estacampafla de segurldad.
c.Cual es el problema?
En caso de tener un accldente que provoque el despliegue de la bolsa de aire frontal del conductor, la
explosion en el inflador puede provocar que fragmentos metalicos afilados pasen a traves de la bolsa
de aire y hacia el interior del vehiculo a gran velocidad, lo que puede causar lesiones graves o incluso
la muerte. El agente desecante en estos infladores puede degradarse despues de una exposici6n prolongada
a altas temperaturas y humedad.
Todos los vehiculos en esta campana tambien estan incluidos en Ia campana de seguridad 2118A del
lnflador de la Bolsa de Aire Takata en el lado del pasajero lanzado en junio de 2018. Todos los
propietarios fueron notificados una vez que se lanz6 la campaiia 211 SA, ya que todos los vehiculos no
fueron reparados en las campanas anteriores 9616F y 0817 A, a todos los vehfculos de la campaiia 2118A
se le tendran que reemplazar el inflador de bolsas de aire del conductor.
,Que hara Mazda? Proteja lo que es lmportante para usted
Una pieza para un remedio permanente esta siendo disefiada para reparar su vehiculo. Mazda le notificara tan
pronto estas piezas esten disponibles. Al momento, el estimado que tenemos para el recibo de esta pieza es para
finales del 2021. Si usted experimenta algun t ipo de inquietud relacionado al inflador de la bolsa de aire de su
vehfculo al recibir esta carta, por favor comuniquese inmediatamente con su concesionario Mazda mas cercano.
Una vez las piezas esten disponibles, su concesionario Mazda le reemplazara TOTALMENTE LIBRE DE COSTO PARA
USTED, el inflador de la bolsa de a ire por la pieza con remedio permanente en adici6n a una protecci6n para las
rodillas en el area inferior del panel de instrumentos.
“
lCuanto tiempo tomara?
Ta rdara aproximadamente una hora y media en completarse el reemplazo del inflador de la bolsa de aire. Sin
embargo, su concesionario pudiera necesitar su vehiculo durante un periodo de tiempo mas largo. Mazda
proporcionaria t ra nsporte alterno, si fuese necesario, cuando su vehiculo este en un concesionario autorizado para
una reparaci6n por esta campana de seguridad. Programe una cita con un concesionario autorizado de Mazda
para que puedan discutir y satisfacer sus necesidades.
i,Que-deberia hac~r?
Mazda esta preocupado por su seguridad, por lo que le recomendamos que se ponga en contacto con cualquier
concesionario autorizado de Mazda para programar una cita para que su vehfculo sea inspeccionado tan pronto
como sea posible. No es necesario que !!eve este aviso al concesionario, pero puede ayudar en e! proceso de
registro de la unidad.
lD6nde queda el Concesionario Mazda mas cercano?
Para lbcalizar su concesionario Mazda mas cercano, visTte nuestro smo web en www.MazdaPR.com o comuniquese
al Centro de Servicio al cliente al (787) 620-7546.
lSe mud6 o ya no es el dueiio de este vehfculo Mazda?
Sise hc1 rnudado, carnbio de direccion PO>lal o ya no e!> proμiel c1rio de esle vehk:ulo MaLdc1, corliplele y erivfe μor
correo la tarjeta de cambio de informaci6n tan pronto como le sea posibie. Esta tarjeta puede locaiizarla en el
manual de garantfa que esta en la gaveta de su vehiculo. Al llenar este formulario nos permitira actualizar nuestros
registros y/o notificar al propietario actual. Si usted es un arrendador de vehiculos que recibe este aviso, tome
medidas para asegurarse de que este aviso sea reenviado al arrendatario dentro de los pr6ximos 10 dfas.
Hiene preguntas?
Si tiene alguna pregunta con respecto a esta campana de seguridad, comunfquese con nuestro Centro de Servicio
al Cliente al (787) 620-7546. Si Mazda o alguno de sus concesionarios no reparan el defecto de forma gratuita y
dentro de un periodo de tiempo razonable, puede notificar al Administrador de la Administracion Nacional de
Seguridad del Trafico en Carreteras, 1200 New Jersey Ave., SE., Washington, DC 20590; o llame a la linea directa
Como recordatorio, siempre puede ir a www.MazdaRecalllnfo.com e ingresar su VIN para ver campanas de servicio
que se aplican a su vehfculo, asi como registrarse para recibir alertas. Su seguridad es nuestra principal prioridad
en Mazda. Trabajamos activamente para mejorar nuestros productos y buscar soluciones para mejorar su
experiencia. Nos disculpamos de antemano por cualquier inconveniente que este llamado de seguridad pudiera
haberle causado.
Sinceramente,
Para informacion en espanol, visite www.MazdaSeguridad.com o llame
a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500,
opci6n #8 para hablar con un representante en espanol.
International Automotive Distributor Group
Distribuidor exclusivo de Mazda en Puerto Rico
Barranqu1tas Mazda
CM’e~B 15?1(111 7 8 900…mradlB
$edo(Ermi1s8wrarqur\a.$PR 00794 “I:'” ~l:>’ -~777
Flagship Mazda Kennedy
IOIS Ave. koorOOy “11gi~8′
Pl,eno tl1e,o SIWl Juan Pf< 00920
17A71 Mr\./.llAll
Flagship Mazda Ponr,e
LOI& I tJe,giral San Rflfgel
PonrePR 0011!
17A71fl!\1.!\4M
Flagship Mazda Bayamon Tonito Auto
C.erieteral KM 14 7
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MAZDA D A ER MAI
March 15, 2021
Attention: Mazda General, Parts and Service Managers
Subject: Notification of Safety Recall 4821 C- MY2007-2009 B-Series Takata Driver Frontal Air Bag
lnflator May Explode
Dear Mazda Dealer Partners,
Mazda Motor Corporation has decided to conduct a Safety Recall impacting MY2007-2009 B-Series Trucks.
Please see the description, model, year and VIN Ranges below.
Subject Vehicles:
Affects 5,844 US and US Territory veh ides
Model Subject VIN range Subject production date range
2007-2009 B-Series All
From February 21, 2006 through
June 18, 2009
Concern Outline:
The desiccated propellant in the subject inflators may degrade after prolonged exposure to high humidity
and temperature cycling. In the event of a crash that causes the frontal air bag to deploy, an inflator
explosion may cause sharp metal fragments to pass through the air bag and into the vehicle interior at high
speed, which may result in serious injury or death.
For all subject vehicles:
Mazda Dealers will replace the air bag inflator with a permanent remedy part and install a new knee brace
under the dashboard. There will be no charge for this service to vehicle owners.
NOTE: All of these vehicles are also included in Takata Passenger Airbag lnflator Safety Recall 2118A
launched in June 2019. All vehicles in the 2118A campaign, whether repaired or not will need to have
the driver airbag inflator replaced.
Owner Notification:
Mazda will notify owners of affected vehicles for this campaign no later than May 6, 2021. Vehicles will
display in eMDCS as “Not Launched” on March 15, 2021. Parts are not available at this time. An
updated communication will be sent once limited parts become available but expect at least two to
three months. Once parts become available, they will be ordered via the Restricted Parts Web Ordering
Screen on MXConnect Parts screen and vehicles can be repaired.
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without
performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery
can result in e>-tensive dealer fines and penalties from tile Federal Government. Therefore, you must
complete this recall for all affected vehicles in your inventory prior to delivery.
1. Parts and Warranty Information and Repair procedures will be posted on 1V\GSS once finalized.
2. For Warranty questions, contact the Warranty Hotline at ( 877) 7 27-6626, Option J.
3. Vehicles will display in eMDCS as “Not Launched” by March 15, 2021.
4. For parts questions, contact the Dealer Assistance Group at ( 877) 727-6626 Option 2.
5. For Recall questions please till out the Dealer Recall Help Form located on /VIX-Connect under the
WarranLy Tab.
Pleai.e make cerLain Lhe apprnpriale peri.onnel in your dealership a re aware of Lhese resources and are
farnili;ir with I.he del;iils of lhis reG1II hdore responding l.o cuslorner inquiries. We ;1pologiLe for ;my
inconvenience lhis recall m,iy rnuse you and your customers. Your under~l,mding and ~upporl. in carrying
oul. all carnp;iigns arc greatly apprcd;1 l.cd.
Prot1.,-ct Whc1t b Import.ant to You
Sinccrdy,
Travis Young
Manager Recalls, Technical Services Division
Mi!zda Notth American Operations
,\’IAZOA NORTH A.’1ERICAN OPERATIONS
***********************************************************************************************************************
MAZDA D A ER MAI
April 23, 2021
Attention: Mazda General, Parts and Service Managers
Subject: Preliminary Notification of Safety Recall 4821 C – MY2007-2009 B-Series Takata Driver
Frontal Air Bag lnflator May Explode
Dear Mazda Dealer Partners,
As previously outlined in the dealer notification on March 15, Mazda will now officially notify owners by U.S.
Mail beginning Monday, April 26, 2021 and all vehicles will be in Preliminary Notification status.
Subject Vehicles:
Affects 5,847 US and US Territory vehicles
Model Subject VIN range Subject production date range
2007-2009 B-Series All
From February 21, 2006 through
June 18, 2009
Concern Outline:
The desiccated propellant in the subject inflators may degrade after prolonged exposure to high humidity
and temperature cycling. In the event of a crash that causes the frontal air bag to deploy, an inflator
explosion may cause sharp metal fragments to pass through the air bag and into the vehicle interior at high
speed, which may result in serious injury or death.
For all subject vehicles:
The parts needed to perform this driver side repair remain under development. Once the air bag modules
are available, Mazda Dealers will replace the air bag inflator with a permanent remedy part and install a new
knee brace under the dashboard. There will be no charge for this service to vehicle owners.
NOTE: All of these vehicles are also included in Takata Passenger Airbag lnflator Safety Recall 2118A
launched in June 2019. All vehicles in the Recall 2118A campaign, whether repaired or not will need to
have the driver airbag inflator replaced.
Owner Notification:
On April 26, 2021 vehicles will display in eMDCS as “Preliminary Notification”. On that date, owners
will be advised that parts will not be available until late 2021. An updated dealer communication will
be sent once a limited number of parts become available in late June.
Important Safety Notice:
The National Traffic and Motor Vehicle S<1fety /\ct prohibits the delivery of any subject vehicle wid1out
performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery
can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must
complete this recall for all affected vehicles in your inventory prior to delivery.
1. Parts and Warranty Information and Repair procedures will be posted on MGSS once finalized and
consistent with limited parts availability.
2. For Warranty questions, contact the Warranty Hotline at ( 877) 7 27-6626, Option J.
3. Vehicles will display in eMDCS as “Preliminary Notification” on April 26, 2021.
4. For parts questions, contact the Dealer Assistance Group at ( 877) 727-6626 Option 2.
5. For Recall questions please till out the Dealer Recall Help Form located on MX-Cormect under the
WarranLy Tab.
Pleai.e make c::erLain Lhe appropriaLe personnel in your dealeri.hip are aware or Lhese resourcei. and are
fornili;ir wilh the del;1ils or 1.hh recall her ore re~pcmd ing l.o c:ml.omer inquirie~. \Ne ,1pologit.e ror any
inconvenience lhis rec.all may cause you and your r.ustomers. Your underslanding and supporl. in carrying
oul. all c:arnp,iigns arc grcally apprcd;1 l.cd.
Prot1.,-ct Whc1t b Import.ant to You
Sinccrdy,
Travis Young
Manager Recalls, Technical Services Division
M<1zda North /\meric<1n Operations
,\’IAZOA NORTH A.’1ERICAN OPERATIONS
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Page 1 of 2
CONDITION OF CONCERN
PARTS AND WARRANTY INFORMATION
Safety Recall 4821 C
In the subject vehicles, continued exposure to high levels of absolute humidity may cause the driver
frontal air bag inflator to explode in the event of a crash. An air bag inflator explosion could result in
metal fragments striking the driver or other vehicle occupants, resulting in serious injury or death .
SUBJECT VEHICLES
Model VIN range Build Date Range
2007-2009 B-Series Truck ALL ALL
MANDATORY AIR BAG INFLATOR RETURN
To schedule a return, please contact XPO at 210-250-5061. Detailed air bag inflator return
instructions are the same as for the driver air bag. Return Instructions are in MGSS under this
cam[>aign.
SCRAP INFORMATION: DO NOT hold these parts on your shelf for scrap. They will not be on your
scra P. report. Please follow the above air bag inflator return P. rocedures.
OWNER NOTIFICATION
Mazda notified owners April 26, 2021. Parts will not be widely available until Late 2021.
PARTS INFORMATION
NOTE: 3M Clear Repair Tape and JVCC or Hust Mat Flock Tape are required and proof must be kept
of purchase. No other equivalent tape is allowed. Tape can be purchased from Home Depot,
Advance Auto Parts, Amazon.com or similar.
Description Part Number Quantity Notes
Driver Frontal Air Bag lnflator 1 FT2-57-K00 1 Permanent Repair
3M™ Clear Repair Tape Obtain locally submit
(03439) – REQUIRED BRAND N/ A 1 roll = 8 cars one time on the first
OF TAPE claim
JVCC FLOCK-1 Flocking Tape Obtain locally submit
or Hust Mat Quiet Tape
N/ A
1roll=100
one time on the first
#30300 – REQUIRED BRAND cars
OF TAPE claim
Campaign Label 9999-95-065A-06 1 =50 labels
Obtain in Mazda e-Store
(no charge)
Page 2 of 2
PARTS AND WARRANTY INFORMATION
Safety Recall 4821 C
WARRANTY CLAIM PROCESSING INFORMATION
Recall 4821 C – DAB Replacement of Driver
“Permanent” Repair Frontal Air Bag lnflator
Applicable Model B-Series
Warranty Type R
Process Number J2102A
Symptom Code 99
Damage Code 99
Part Number Main Cause & Quantity 1 FT2-57-K00 / 1 pc
YY822XRX
Labor Operation Number
Labor Hours 0.9 hrs.
Z9 – $25.00 – one claim, one time only, for the cost of
Sublet Z9 with D14 Attachment ( 1) Clear tape roll and ( 1) Flock tape roll.
D 14 Proof of purchase required to be attached
RENTAL CAR INFORMATION
Mazda encourages all dealers to utilize MCVP vehicles for any alternate transport requests. We are
requesting dealer understanding and partnership regarding rental and MCVP utilization . Please make
every effort to utilize MCVP vehicles in place of rental use. Rental is covered if customer has no alternative
means of transportation.
Rental Car Warranty Claim Information
Please submit rentals on a separate claim problem number as follows :
MCVP Vehicle Preferred Rental Agency Vehicle
Warranty Type Code A
Symptom Code 99
Damage Code 99
Part Number Main Cause 5555-48-21 CR
Part Quantity N/ A 0
Labor Operation Code MCVP does not require claim MM024XRX
Labor Hours
submission
0
Sublet – Rental Car
Sublet Invoice Number Number from Rental Invoice or
Dealer
Purchase Order
Sublet Type Code Enter “Z9” ( other)
Sublet Amount Up to $30.00 per day
for the number of days
customer had rental
Sublet Text Number of days rental
car was supplied to
Rental expenses exceeding the two-day limit will require prior Warranty Pre-Authorization, as
Page 3 of 2
PARTS AND WARRANTY INFORMATION
Safety Recall 4821 C
outlined in the Mazda Rental Car Reimbursement Program policy.
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Page 1 of 11
Repair Procedure
Safety Recall 4821C
A. VEHICLE INSPECTION PROCEDURE
1. Verify that the vehicle is within the following ranges:
Model Subject VIN range Subject production date range
2007-2009 B-Series
ALL
ALL
– If the vehicle is one of the above listed, proceed to Step 2.
– If the vehicle is not within the above ranges, return vehicle to the customer or inventory.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Labels Recall 4821C attached to the vehicle’s hood. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.
NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels.
eMDCS System – Warranty Vehicle Inquiry Results:
If eMDCS displays: Campaign Label is: Action to perform:
If no repair date is displayed on the line with RECALL 4821C, it has not been completed on this vehicle
Present
Contact Dealer Recall Help or the Mazda Warranty Department to review vehicle history.
Not present
Proceed to “REPAIR PROCEDURE”.
If repair date is displayed on the line with RECALL 4821C, it has been completed on this vehicle
Present
Return vehicle to inventory or customer.
Not present
Complete a label and apply to vehicle’s hood.
RECALL 4821C is not displayed
Does not apply
Recall does not apply to this vehicle. Return vehicle to customer.
Page 2 of 11
REPAIR OUTLINE
IMPORTANT: Both the airbag inflator and knee bolster bracket must be replaced to maintain acceptable crash performance. Additionally, the parts used in this safety recall may physically appear to be identical, but they have different operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment.
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed
Page 3 of 11
B. REPAIR PROCEDURE
1. Remove the driver airbag from the vehicle. Please refer to MGSS online (DRIVER AIR BAG MODULE REMOVAL / INSTALLATION).
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
WARNING: Do not allow any debris on or around airbag once the inflator is removed.
1. Remove and discard the 4 airbag inflator retaining nuts from the driver side airbag. See Figure 1.
Do not use any sort of Power Tool!
FIGURE 1
2. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.
– Remove the airbag inflator and set aside for return shipping. See Figure 1
NUTS
NUTS
AIRBAG INFLATOR
ALIGNMENT TAB
Page 4 of 11
3. NOTE: The new airbag inflator must be installed in the same orientation as the original part
Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned with the cut-out on the inflator. See Figure 1
4. Install 4 new airbag inflator nuts onto the driver airbag. See Figure 1. Do not use any sort of power-tool to install these nuts under any circumstance.
• Tighten to 57 in-lb (6.5 Nm). This less than 5 ft-lbs!
5. Re-install the driver airbag
a. Install the driver air bag module. Refer to MGSS online (DRIVER AIR BAG MODULE REMOVAL / INSTALLATION).
b. Reconnect the negative battery cable.
c. Turn the ignition switch to the ON position.
d. Verify that the air bag system warning light illuminates for approx. 6 sec., then goes out.
e. NOTE: If the air bag system warning light does not operate in the manner described above, there is a malfunction in the system. Inspect the system following the on-board diagnostic system procedure according to MGSS.
f. Re-enter the customer’s preset radio stations
Page 5 of 11
NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present
6. Package the replaced inflator in the new part box and provide to the parts department for part returns. Proceed to the Knee Bolster Bracket Replacement Procedure.
Knee Bolster Bracket Replacement Procedure
1. Remove the two hood release handle retainers and position the handle and cable aside. See Figure 3
FIGURE 3
2. Remove the two parking brake handle retainers and position aside. See Figure 4
FIGURE 4
PARKING BRAKE RELEASE HANDLE
X2
X2
Page 6 of 11
3. Remove the two lower steering column opening trim panel retainers. See Figure 5
FIGURE 5
4. Remove the steering column opening trim panel by pulling the panel toward the rear of the vehicle to release the upper panel clips. See Figure 6
FIGURE 6
STEERING COLUMN OPENING TRIM PANEL
Page 7 of 11
5. Remove the five retainers and the steering column opening knee bolster. See Figure 7.
9.1 Tighten to 62 in-lb (7 Nm).
FIGURE 7
6. Using a small hand saw, cut the lower instrument panel substrate in the two areas indicated in Figure 8
CAUTION: Take care not to cut the instrument panel metal frame behind the substrate.
FIGURE 8
X 5
KNEE BOLSTER
CAUTION!
KNEE BOLSTER BRACKET
Page 8 of 11
7. Remove the lower knee bolster bracket retainer. See Figure 9
FIGURE 9
8. Remove the section of the lower instrument panel, that was cut out previously, and set aside to be used later in this procedure. See Figure 10
FIGURE 10
Page 9 of 11
9. Loosen, but do not remove, the upper knee bolster bracket retainer, then fully remove the center knee bolster bracket retainer. See Figure 11
FIGURE 11
10. Remove and discard the LH instrument panel knee bolster bracket by sliding the lower portion of the bracket off of the alignment pin, then lift the bracket off of the upper bracket retainer. See Figure 12
FIGURE 12
Page 10 of 11
11. Install the new LH instrument panel knee bolster bracket by reversing the removal procedure.
• Tighten the upper and center retainers to 28 in-lb (3.2 Nm).
12. Using a strip of flocked tape from the JVCC FLOCK-1 Flocking Tape or Hush Mat Quiet Tape #30300, measure and cut a 0.75 inch (19mm) x 1.75 inch (44mm) piece of flocked tape. Using the adhesive backing, adhere the piece of flocked tape onto the metal frame half way between the inboard substrate cut, as shown in Figure 13.
FIGURE 13
13. Reinstall the piece of instrument panel substrate that was previously cut out and install the retainer. See Figure 14.
• Tighten to 28 in-lb (3.2 Nm)
FIGURE 14
Page 11 of 11
14. Using clear automotive repair tape, 3M™ Clear Repair Tape (03439), cut a strip 12 inches (304mm) in length. wrap the tape around the inboard cut on the substrate and the instrument panel frame as shown in Figure 15
FIGURE 15
15. Reinstall the items removed from steps 1-5 of the Knee Bolster Bracket procedure above.
C. CAMPAIGN LABEL INSTALLATION
1. Fill out a black “Campaign Label” (9999-95-065A-06) with Campaign No: “4821C”, your dealer code, and today’s date.
2. Affix it to the hood or bulkhead as shown:
3. Return the vehicle to customer.
END OF REPAIR PROCEDURE
WRAP THE TAPE AROUND THE SUBSTRATE AND PANEL FRAME
***********************************************************************************************************************
Mazda North American Operations
200 Spectrum Center Drive, Suite 100
Irvine, CA 92614
~
U.S. Department of
Transporfotlon
-lrk*-.Jrk NHTSA
www.nhrsa.gov
IMPORTANT SAFETY RECALL
Driver Frontal Air Bag lnflator May Explode – Safety Recall 4821 C
NHTSA Campaign No. 21 V-162
December 2021
This notice applies to your vehicle: 2007-2009 Mazda B-Series Truck VIN _______ _
Dear Mazda Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Administrator of the National Highway Traffic Safety Administration has decided that a defect
which relates to motor vehicle safety exists in 2007-2009 model year B-Series Trucks, produced
from February 21, 2006 through June 18, 2009. If you are a recipient ofthis notice. your vehicle
is included in this Safety Recall. A letter was previously sent to you in early 2021 advising parts
were not available. We are pleased to inform you that parts are now available for repair.
What is the problem?
In the event of a crash that causes the driver frontal air bag to deploy, an inflator explosion may
occur, causing sharp metal fragments to pass through the air bag and into the vehicle interior
at high speed, which may result in serious injury or death. The desiccated propellant in the
subject inflators may degrade after prolonged exposure to high humidity and temperature cycling.
All vehicles in this recall are also included in Takata Passenger Air Bag lnflator Safety Recall 2118A
launched in June 2018. All vehicles in the 2118A campaign will also need to have the driver air bag
inflator replaced.
What will Mazda do?
Protect What is Important To You
Your M azda dealer will replace the air bag inflator with a permanent remedy part and install a new
knee brace under the dashboard FREE OF CHARGE. The repair should take approximately one
and a half hours to complete; however, it may take longer. For the convenience of owners, Mazda
will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda
dealership for a recall repair.
Mazda North American Operations
200 Spectrum Center Drive, Suite 100
Irvine, CA 92614
– Page 2-
What should you do?
Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda
dealer to schedule an appointment to have your Mazda vehicle repaired as soon as possible. You do
not need to bring this notice to the dealer, but it may assist in the check-in process.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our website www.MazdaRecalllnfo.com, consult your local
yellow pages, or contact Triple J Saipan : www.carssa ipan.com, or call (670) 322-7133.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid
Information Change Card as soon as possible. This enables us to update our records and notify the
current owner. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
Still have questions?
If you have any questions regarding this recall, visit our website www.MazdaRecalllnfo.com. If you still
have questions, contact Triple J Saipan: www.carssaipan.com, or call (670) 322-7133. We advise you
to review Mazda’s statement on COVID-19 for the latest information (link:
https ://www.mazdausa.com/ covid-19-news ).
If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time,
you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey
Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY:
1-800-424-9153); or go to http: / / www.safercar.gov.
As a reminder, you can always go to www.MazdaRecalllnfo.com and enter your VIN to view recalls and
service campaigns that apply to your vehicle. Your safety is our first priority at Mazda. We apologize for
any inconvenience this recall may have caused you.
Sincerely,
Mazda North American Operations
Para informaci6n en espafio/, visite www.MazdaSeguridad.com o flame a nuestro
Centro de Experiencia para el Consumidor al (800) 222-5500, opci6n #8 para
hablar con un representante en espafio/.
***********************************************************************************************************************
MAZDA D A ER MAIL
December 22, 2021
Attention: Mazda General, Parts and Service Managers
Subject: Full Launch of Safety Recall 4821 C-MY2007-2009 – B-Series Takata Driver Frontal Air Bag
lnflator May Explode
Dear Mazda Dealer Partners,
As previously outlined in the dealer notification on April 23, 2021, Mazda notified owners that parts were not
available. We are now pleased to advise that parts will be available for repairs beginning on December 28,
2021.
Subject Vehicles:
Affects 5,847 US and US Territory vehicles
Model Subject VIN range Subject production date range
2007-2009 B-Series All
From February 21, 2006 through
June 18, 2009
Concern Outline:
The desiccated propellant in the subject inflators may degrade after prolonged exposure to high humidity
and temperature cycling. In the event of a crash that causes the frontal air bag to deploy, an inflator
explosion may cause sharp metal fragments to pass through the air bag and into the vehicle interior at high
speed, which may result in serious injury or death.
For all subject vehicles:
The parts needed to perform this driver side repair are available by placing a VIN specific request on the
Restricted Parts Ordering screen in eMDCS. Please note that Mazda Dealers will need to locally source
specific tape to complete the repair. Mazda dealers will replace the air bag inflator with a permanent remedy
part and install a new knee brace under the dashboard. Please review the Parts and Warranty Information
prior to performing any repairs for customer.
NOTE: All of these vehicles are also included in Takata Passenger Airbag lnflator Safety Recall 2118A
launched in June 2019. All vehicles in the Recall 2118A campaign, whether repaired or not will need to
have the driver airbag inflator replaced.
Owner Notification:
Mazda will mail Owner Letters on December 28, 1021 stating parts are available.
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without
performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery
can result in extensive dealer tines and penalties from the Federal Government. Therefore, you must
complete this recall for all affected vehicles in your inventory prior to delivery.
1. Parts and Warranty Information and Repair procedures are posted to MGSS. Parts and Warranty
Information is posted to eMDCS.
2. For Warranty questions, contact the Warranty Hotline at (8 77) 7 27-6626, Option 3.
3. Vehicles will display in eMDCS as “Open• on December 23, 2021.
4. For parls queslions, conlacl lhe Dealer Assislance Group al (877) 727-6626 Oplion 2.
5. For Recall queslions please rill oul lhe Dealer Recall Help Form localed on OneMaLda.
Plea5e make c:ertain the approprial.e personnd in your dealership are aware or these resourc.e5 and are
farnili;ir wilh lh(: dcl;iils or I.hi~ recall before rc~pcmd ing l.o rn~l.om(:r iru1uiric~. \/Ve ;ipologiLc ror any
inconvenience this rn:all may Cilusc you and your customc~. Your understanding and support in carrying
oul ,ill Ci;lrnp.iigns arc grcc1lly .ippr<:ci,1 Led.
Protect What is Important to You
Sincerely,
I ravis Young
Manager Recalls, Technical Services Division
Mi!zda Notth American Operations
,\’IAZOA NORTH A.’1ERICAN OPERATIONS
***********************************************************************************************************************
SEOCONTENT-END
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| MAZDA | B-SERIES TRUCK | 2007-2009 |
8 Associated Documents
Manufacturer Notices(to Dealers,etc) – Mazda Dealer Email
RCMN-21V162-7799.pdf 493.426KB
Chronology
RMISC-21V162-2783.pdf 14.827KB
Manufacturer Notices(to Dealers,etc)- 4/23/21
RCMN-21V162-3203.pdf 489.854KB
Recall 573 Report – Amendment 1
RCLRPT-21V162-4616.PDF 214.584KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V162-8366.pdf 617.865KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V162-5206.pdf 506.582KB
Defect Notice 573 Report
RCLRPT-21V162-2931.PDF 215.522KB
Recall Acknowledgement
RCAK-21V162-8151.pdf 189.637KB
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