2020-2021 Mazda CX-9 5221I Seat May Slide Forward in a Crash

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CONDITION OF CONCERN PARTS AND WARRANTY INFORMATION Recall Campaign 52211 On certain 2020-2021 CX-9 models the driver side 60/ 40 split-bench second row seat may slide forward during a vehicle crash. In this condition, the seat belt may transfer excessive force to the occupant, increasing the chance of injury. There is no warning or indication to vehicle users before this defect occurs. Vehicles equipped with second-row captain seats are not affected by this recall. OUTLINE OF REPAIR On models equipped with a 60 / 40 split second row seat, the dealer will install modified parts in the second-row seat track mechanism. Please refer to the Repair Procedure document on MGSS for further details. SUBJECT VEHICLES Model Subject VIN range Subject production date range 2020-2021 CX-9 JM3 TC****L0 421313 – 424632 From March 18, 2020, through With 60/ 40 split 2nd row seats only JM3TC****M0 500010- 520573 February 12, 2021 The asterisk symbol “*” can be any letter or number. OWNER NOTIFICATION: Mazda will notify U.S. owners by US mail no later than 11/5/2021 PARTS INFORMATION Description Part Number Quantity Note Components: Rod (1 pc) Rod Assy TSY1-88-78Y 1 Retaining ring 12 ( 1 pc) Retaining ring 9 (1 pc) Washer 16 (1 pc), Felt (2 pcs) Campaign Label 9999-9 5-065A-06 1 =50 labels Obtain in Mazda e-Store (no charge) WARRANTY CLAIM PROCESSING INFORMATION Second Row Seat Rod Assy Replacement Process Number AM032A Symptom Code 99 Damage Code 99 Causal Part Number TSY1-88-78Y Quantity 1 Labor Operation Code XXT6KXRX Labor Hours 0.6 hrs. Page 1 of 2 RENTAL CAR INFORMATION PARTS AND WARRANTY INFORMATION Recall Campaign 52211 Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less, so the next customer can receive the same experience. Rental Car Warranty Claim Information MCVP Vehicle Preferred Rental Agency Vehicle Warranty Type Code A Symptom Code 99 Damae:e Code 99 Part Number Main Cause 5555-52-21 IR Part Quantity 0 Labor Ooeration Code MM024XRX Labor Hours N/ A 0 Sublet – Rental Car Sublet Invoice MCVP does not require claim Number from Rental Invoice Number submission or Dealer Purchase Order Sublet Type Code Enter “Z9” ( other) Sublet Amount Up to $30.00 per day for the number of days customer had rental car Sublet Text Number of days rental car was supplied to customer Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy. Page 2 of 2

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Repair Procedure REPAIR PROCEDURE Safety Recall 52211 Safety Recall 52211 – 2020-2021 Mazda CX-9 – Second Row Seat May Slide Unintentionally A. VEHICLE INSPECTION PROCEDURE 1. Verify that the vehicle is within the following ranges: Model Subject VIN range Subject production date range 2020-2021 CX-9 JM3 TC****L0 421313 – 424632 From March 18, 2020 through With 60 / 40 split JM3TC****M0 500010- 520573 February 12, 2021 2nd row seats only The asterisk symbol”‘ ” can be any letter or number. – If the vehicle is one of the above listed, proceed to Step 2. – If the vehicle is not within the above ranges, return vehicle to the customer or inventory. 2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Labels Recall 52211 attached to the vehicle’s hood. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below. NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels. C MP IGN LABEL CA.MPPJGN NO:. ___ _ DEAL.ER COOE:. ___ _ II eMDCS System – Warranty Vehicle Inquiry Results: If eMDCS displays: Campaign label is: Action to perform: If no repair date is displayed on the Present Contact the Mazda Warranty Department at line with RECALL 52211, it has not (800) 727-6626, Option 3. been completed on this vehicle Not present –Proceed to “REPAIR PROCEDURE”. If repair date is displayed on the line Present Return vehicle to inventory or customer. with RECALL 52211, it has been Complete a label and apply to vehicle’s completed on this vehicle Not present hood. RECALL 52211 is not displayed Does not apply Recall does not apply to this vehicle. Return vehicle to customer. Page 1 of 28 ※ 1 2 3 4 1 2 REPAIR PROCEDURE Replacement Procedure of the Slide Adjuster for 60 Split Seat: A. Disconnect the negative battery terminal REPAIR PROCEDURE Safety Recall 52211 Do NOT press the walk-in button on the side of the second-row seat while removing the seat. ( on equipped models only) 1 2 3 4 □ 1. How to Remove Seat 1. Remove the front adjuster cover No.1 of the 60-split seat. (2pcs.) Please refer to the instruction below to remove the adjuster cover. 40 Split seats 60 Split seats Walk-in button Walk-in button Page 2 of 28 ☆ ☆ 1 5 6 7 1 60 Split seat REPAIR PROCEDURE Safety Recall 52211 2 Front adjuster cover NO.1 (2pcs.) TK48-57-241 How to Remove Front Adjuster Cover □ □ □ 1 Front adjuster cover N0.1 TK48-57- 5 Mounting part with two 241 Hooks 2 Mounting part with two Square holes 6 Two Hooks of Back side cover 3 Two Square holes 7 Hook (two places) 4 Mounting direction Hook your finger on the back sides of the adjuster cover ( ) to hold the cover and pull forward to remove. 2. Pull the slider lever and move both the 60 and 40 split seats to the front end. 1 40 Split seat 2 60 Split seat 3 Move to forward 4 Slider lever Remove rear adjuster cover No.1 and No.2 of the 60-split seat. Page 3 of 28 1 2 3 Righ t Lef t Fron 1 8 2 3 ③ ④ ① ② A 4 5 ： 6 7 ③ ④ ① ② 6 Please refer to the instruction below to remove adjuster covers. How to Remove Rear Adjuster Cover No. 1 □ ~ !<> I •••• ,. 11 r .. •··) .:. .. .,… . □ □ J 1 2 3 4 5 6 7 8 1 2 3 REPAIR PROCEDURE Safety Recall 52211 60 Split seat Rear adjuster cover No.2 TK48-57-252C Rear adjuster cover No. l TK48-57-251C Rear adjuster cover No.1 TK48-57-251 C Mounting part with Square hole (Two pcs.) Mounting part with hooks ( Four PCS.) Two Square holes Four hooks Mounting direction Hook (Four places) Holding Cover with your finger Page 4 of 28 ① → ④ ① ② ③ ④ ⑤ ⑥ ② ⑥ ④ Front Right Back ⑤ ④ ⑥ ② ① ③ ⑤ A 1 ：3 2 4 ① ③ 1) Hook your finger into part A and hold the cover. REPAIR PROCEDURE Safety Recall 52211 2) While holding the cover. shake it from side to side and lift it up. Then. you can remove hooks in the order of 3) Push the cover forward to remove mounting parts with sguare holes. □ □ 1 Rear adjuster cover No.2 TK48-57-252C □ 2 Mounting part with Square hole (Six pcs.) 3 Mounting direction 4 Six Hooks 5 Back side of Cover 6 Hook & (Two pcs.) 7 Hook , , , & (Four pcs.) 8 Holding Cover with your finger Page 5 of 28 ① ② → ⑥ 5 6 7 8 1 2 3 □ 1) Hook your finger into part A (prior page) and hold the cover. 2) Push the cover to the right and remove the hook 3) While holding the cover. shake it back and forth and lift it up. Remove hooks in the order of and remove the cover. 3. Disconnect the 2 connectors under the 60 Split seat. 1 60 Split seat 2 Harness on 60 split seat side harness 3 Connector on 60 split seat □ REPAIR PROCEDURE Safety Recall 52211 Page 6 of 28 1 2 1 2 1 2 4. Remove the three bolts. 5. Move the 60-split seat to rear. 6. Remove the two bolts. 7. Take the 60 split seat out from the vehicle. 1 60 Split seat 2 Bolt 1 60 Split seat REPAIR PROCEDURE Safety Recall 52211 2 Move to rear end 1 160 Split seat 2 Bolt Page 7 of 28 1 REPAIR PROCEDURE Safety Recall 52211 Note: Install a cloth on the edge of the seat ra ils to prevent scratching inside the veh icle I 1 I View from the bottom of the seat □ Note: Put fender covers around the left side rear door to prevent scratching on the left rear door trim and body. Be sure to take the seat out from the veh icle with two persons for safety and preventing damage. Page 8 of 28 1 2 3 4 5 REPAIR PROCEDURE Safety Rec al I 5 2211 Note: When Lhe seal is noL fixed to Lhe vehicle, do noL lirt Lhe slider lever more Lhan 15 rnm (9 / 16″}. Ir Lhe slider lever is opera Led Loo ra r, Lhe lell and ri[!,h L sliders may noL be alig,ned, and i r the 60 Spl i L seal is reinstalled with the left/right sliders deviated, the adjuster unit could be damaged. If the leh/right slide positions arc not aligned, it will be necessary to synchroni7.c and align sliders. Please see: Procedure of slider synchronizing on page 2 7 of th is document if necessary. ·-· 1 SI ider lever Ma, li(Lin~ disLanc~: ·1 51)),n (9 Fl 6 ‘) or le~!I 2 SI ider lever .l SI idcrs which Jrc 1101 fixed Lo the vehicle 2. Replacing Felt / Rubber 1. Remove the rubber on the bracket of the slider lever. 1_ 1 1 Slid c.- lever Max lilting distance; 15mm m· less 4 Bracket 2 Slid er lever 5 Removal direction of Rubber 3 Rubber – – 1 2 3 1 2 3 REPAIR PROCEDURE Safety Recall 52211 2. Stick the hair felt (thickness: 3 mm) on the bracket where the rubber was installed. 1_ 1 I 1 Slider lever Max Ii fling dislance: 15mm or less 2 Brncket 3 3 mm Lhick hair fell: RC-057T-1 C8Z 3. Degrease the bracket. 4. Match the edge of the hair felt to the edge/ corner of the bracket and cover the bracket with the hair felt while matching the centerline of the hair felt and the bracket. 5. Stick the felt to ether and ensure part is sticking out from each side of the bracket. 1 Brackel edge/ elbow 2 Centerline 3 Maleh Lhe edge or hair fell LO the corner of tlie bracket Underside of bracket prior to sticking the felt on permanently Page 10 of 28 1 1 2 3 1 REPAIR PROCEDURE Safety Recall 52211 6. Move the seat cushion trim to the left side in order to remove the hair felt on the pipe. 1 __ Hair felt □ □ 1 Hair felt 2 Cushion trim in the correct position 3 Cushion trim which was moved aside for access to hair felt Page 11 of 28 ※ 2 2 3 1 1 3 2 7. Remove the hair felt (thickness: 5 mm). / □ REPAIR PROCEDURE Safety Recall 52211 1 Slider lever Max lifting distance: 15mm (9 / 16″) or less 2 Slider lever 3 Hair felt (thickness: 5 mm) 8. Stick nonwoven felt to the same place where the hair felt was installed. Please refer to the instruction below how to stick the nonwoven felt. □ □ 1 Slider lever Max lifting distance: 15mm (9 / 16″) or less 2 Slider lever 3 Nonwoven felt : RC-057T-1 C9Z Page 12 of 28 1 A 3 4 2 A 5 1 2 3 1 9. How to Stick Nonwoven Felt □□ 1 2 3 4 5 Ceiling side Floor side Felt Pipe Bonded part REPAIR PROCEDURE Safety Recall 52211 Note: Bonded part should face to the floor side, not to the seat side. 10. Return the seat cushion trim to the correct position . • □ □ 1 Nonwoven felt 2 Cushion trim which was moved aside 3 Cushion trim in the correct place Page 13 of 28 ※ 1 2 1 3. How to Replace Link Lever Note: REPAIR PROCEDURE Safety Recall 52211 1 Do Not touch the area where grease is applied. It will stain, clean your hands to keep the seat clean. 2 Link lever: RS-007T-37XA ~ □ 1. Remove the E-ring. Note: If there is no damage, E-ring can be reused I E-ring: 99576-0600 Page 14 of 28 1 2 3 4 5 6 1 2 REPAIR PROCEDURE Safety Recall 52211 2. Remove the hook of the seat cushion trim and roll it up to remove the link lever easily. Cushion trim in the right place \ Fold Trim in the direction of the 2 arrow and bind temporarily with Velcro to see Link lever 3 Cushion trim which was put aside • 4 Peel Velcro 5 Velcro 6 Link lever: RS-007T-37XA □ □ □ 3. Remove the E-ring. Page 15 of 28 ※ 1 3 2 4 REPAIR PROCEDURE Safety Recall 52211 1 E-ring: 99576-0400 2 Link lever Note: If there is no damage, E-ring can be reused. 4. Remove the link lever and wave washer. Make sure to remove the wave washer. 1 Slider 2 Wave washer: RC-00?T-187 3 Link lever 4 Link lever: Remove direction Page 16 of 28 ※ 1 4 1 2 3 4 6 7 5 REPAIR PROCEDURE Safety Recall 52211 5. Set the modified link lever and make sure that the new link has a black mark on the link lever. 0 □ □ □ (—–. / …. …. … □ Make sure the wave washer and the bracket are both assembled. Page 17 of 28 ※ A A NG OK 1 3 2 3 4 5 6 6 3 6 ·1 Brnc kel 2 Slider 3 Wave washer: RC 0071 4 Link kver 6. Ins ta II the E rings. 5 6 167 7 – Link lever: Sel d ire<.Lion REPAIR PROCEDURE Safety Rec al I 5 2211 .’\,1ake !>I ire a liuk lt!vt!r set h,J!> Lhe ma rki1 U:!.. ,\.·,a rkin!! samolc – Note: If there i.s no <fom,,ee, F-rine, <Jn he re11$ecl. Caution of E-ring i n~tallation □ □ ·1 NG: F-ri nl! i.~ \lot into .i.zroovP.. 2 01<: E-ri n1:1.. is iri I<> 1:1..roovt!. 3 Link lever 4 I lead 5 Groove 6 F ring 99576 0400 U□ U □ SEC. A-A r•,,g• 18 ol 28 SEC. A-A B B NG OK 1 2 3 4 6 6 5 6 5 5 Q -, □ □ “‘–□ ‘□ Uo U □ SEC. B-B SEC. B-B ·1 2 J 4 5 6 REPAIR PROCEDURE Safety Rec al I 5 2211 ‘□ NG: F-ri ng i.~ Not into groo’v~. OK: E-ri rw is int<> !:!.move. I l~ad (jroovc Link lever F ri “& 99576 0600 r•,,g• 19 ol 28 B B 1 2 3 4 5 5 7 6 3 SEC.B-B REPAIR PROCEDURE Safety Recall 52211 7. Reinstall the seat cushion trim that you previously rolled up. 1 __ 1 \ 1 Cushion trim which was moved aside 2 Cushion trim in the correct place 3 Pipe 4 Peel Velcro • 5 Velcro 6 Trim 7 Trim and Velcro should be binded after passing Trim under Pipe. □ □ □ Page 20 of 28 1 1 2 3 4 4. Operation check and Inspection of Link Lever REPAIR PROCEDURE Safety Recall 52211 1. Shake the link lever several times in the direction of the arrow and make sure that there is not any abnormal play. Link lever: RS-007T-3 7XA 2. Operate the slider lever and make sure that the link lever and component parts work as designed. □ Max lifting distance: 15mm (9 / 16″) or 21 of 28 ※ ※ Bracket ：4 1 2 3 5 6 7 less 2 Slider lever 3 Link part 4 Link lever: RS-007T-3 7XA 5. Reinstalling Seat Reinstall the 60 Split seat in reverse order of” How to Remove Seat” (Step 1) Make sure to reconnect the connector under the 60 Split seat. Tightening torque of bolts is 37 – 54 N-m (3.8 – 5.5 kgf-m, 28 – 39 ft-lbf) Installing Front Adjuster Cover □ □ □ REPAIR PROCEDURE Safety Recall 52211 □ 1 Front adjuster cover NO.1 TK48-57-241 5 Mounting part with two Hooks 2 Mounting part with two Square holes 6 Two Hooks 3 Two Square holes 7 Hook (Two places) 4 Mounting direction – – 1) Insert the mounting part No.2 into the SQUare holes until it clicks. 2) Push the cover around the hooks to insert them into the mounting part No.5. Page 22 of 28 ① ② ④ ③ 2 3 ③ ④ ① ② A 4 5 ：6 7 1 8 ② ⑥ ④ Front Right Back ⑤ 1 ：3 2 ① ③ 4 5 Installing Rear Adjuster Cover No.1 □ .t.·.·.·.:.·: ,: > 1 Rear adjuster cover No.1 TK48-57-251 C 2 Mounting part with Square hole (Two pcs.) 3 Mounting part with Hook (Four pcs.) 4 Two Square holes 5 Four Hooks 6 Mounting direction 7 Hook (Four places) 8 Bracket 1) Insert the mounting part No.2 into the square holes. 2) Push the cover to insert the hooks into then mounting part No.3. Installing Rear Adjuster Cover No.2 □ REPAIR PROCEDURE Safety Recall 52211 1::::::::),. □ I □ Page 23 of 28 ① ② ① ② ③ ④ ⑤ ⑥ ④ ⑥ ② ① ③ ⑤ 7 6 8 9 1 2 3 4 5 6 7 8 9 REPAIR PROCEDURE Safety Recall 52211 Rear adjuster cover No.2 TK48-57-252C Mounting part with Square hole (Six pcs.) Mounting direction Mounting part with Guide of Cover Bracket Six Hooks Guide Hook ‘ (Two pcs.) Hook ‘ ‘ ‘ (Four pcs.) 1) Set the rear adjuster cover No.2 along the guide with the bracket and push the cover around the hook and 2) Push the cover around the other hooks to insert them into the mounting part No.2. Page 24 of 28 2 3 1 1 2 3 6. Operation check and Inspection Operate the seat slider to make sure if there is no abnormal noise or sticking. Operate back and forth Slider lever □ Slide lock part REPAIR PROCEDURE Safety Recall 52211 Reconnect Negative Battery Cable and reset customer’s settings, windows, and liftgate. Page 25 of 28 C. CAMPAIGN LABEL INSTALLATION REPAIR PROCEDURE Safety Recall 52211 a. Fill out a Black “Campaign Label” (9999-95-0SSA-06) with Campaign No: “52211”, your dealer code, today’s date. El COE:.~. __ _ II b. Affix it to the hood as shown: – -‘”‘ END OF REPAIR PROCEDURE Page 26 of 28 A. B. ☆ 1 2 3 4 1 2 3 4 Procedure of Slider synchronizing REPAIR PROCEDURE Safety Re cal I 5 2211 Caution: ,’l.1ake sure Lo hold the lefl side slider when operating, the slider lever. When operatinJl the slider lever and releasing the slide lock, the slider will move rapidly due to the force of the slider spring. 1 ~eat b.ick ‘L \.V,1lk in lev~r 3 \.•\l(llk-iu t>o~ilivu Lift the slider lever and move the right-side slider upward to the end 1 rorw.ird 2 Rilck\11,•;i rr1.lli 3 Slider l,av,ar -1 Rie.ht ,ide ,lider Move the right side slider downward to the end. 1 I orw<1rd 2 Kt1ckw<1 rd.s 3 Slider l~v~r 4 Ri<?ht side slider P.tge 27 of 28 C. 1 2 3 REPAIR PROCEDURE Safety Recall 52211 Repeat the same operations in steps Band C on the left side slider. Slider synchronizing is completed. 1 Slider lever 2 Left side slider 3 Spring Page 28 of 28

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Mazda North American Operations 200 Spectrum Drive, Suite 100 Irvine, CA 92618 IMPORTANT SAFETY RECALL ~ 0 U.S. ~l’lmant ol ‘lnfflsporkrlio N**H**T*S A www.nhtsa.gov 2020-2021 MY CX-9 – Second Row Seat May Slide Unintentionally Safety Recall 52211 – NHTSA Campaign Number 2 lV-750 November 2021 This notice applies to your vehicle: VIN _______ _ Dear Mazda Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 MY CX-9 vehicles equipped with 60 / 40 split adjustable-type second-row seat (bench type second row seat) produced from March 18, 2020 through February 12, 2021. If you received this notice, your vehicle is included in this Safety Recall. What is the problem? On certain 2020-2021 CX-9 models the driver side 60/40 split-bench second row seat may slide forward during a vehicle crash. In this condition, the seat belt may transfer excessive force to the occupant, increasing the chance of injury. There is no warning or indication to vehicle users before this defect occurs. Vehicles equipped with second-row captain seats are not affected by this recall. What will Mazda do? Protect What Is Important To You On models equipped with a 60/40 split second row seat, the dealer will install modified parts in the second-row seat track mechanism. The repair will be performed at no cost to you. How long will it take? It will take approximately one and a half hours to complete the repair; however, your Mazda dealer may need your vehicle for a longer period of time. Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Please schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs. What should you do? Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your CX-9 vehicle repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process. Mazda North American Operations 200 Spectrum Drive, Suite 100 Irvine, CA 92618

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Mazda North American Operations 200 Spectrum Drive, Suite 100 Irvine, CA 92618 IMPORTANT SAFETY RECALL ~ 0 U.S. ~l’lmant ol ‘lnfflsporkrlio N**H**T*S A www.nhtsa.gov 2020-2021 MY CX-9 – Second Row Seat May Slide Unintentionally Safety Recall 52211 – NHTSA Campaign Number 2 lV-750 November 2021 This notice applies to your vehicle: VIN _______ _ Dear Mazda Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 MY CX-9 vehicles equipped with 60 / 40 split adjustable-type second-row seat (bench type second row seat) produced from March 18, 2020 through February 12, 2021. If you received this notice, your vehicle is included in this Safety Recall. What is the problem? On certain 2020-2021 CX-9 models the driver side 60/40 split-bench second row seat may slide forward during a vehicle crash. In this condition, the seat belt may transfer excessive force to the occupant, increasing the chance of injury. There is no warning or indication to vehicle users before this defect occurs. Vehicles equipped with second-row captain seats are not affected by this recall. What will Mazda do? Protect What Is Important To You On models equipped with a 60/40 split second row seat, the dealer will install modified parts in the second-row seat track mechanism. The repair will be performed at no cost to you. How long will it take? It will take approximately one and a half hours to complete the repair; however, your Mazda dealer may need your vehicle for a longer period of time. Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Please schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs. What should you do? Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your CX-9 vehicle repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process. Mazda North American Operations 200 Spectrum Drive, Suite 100 Irvine, CA 92618 – Page 2- Where is the closest Mazda dealer? To locate your nearest Mazda dealer, visit our website www.MazdaRecalllnfo.com, or call our Customer Experience Center at (800) 222-5500, option #4. Moved or no longer own this vehicle? If you have moved or no longer own your Mazda vehicle, please complete and mail the Information Change Card in the postage paid envelope as soon as possible. This enables us to update our records and notify the current owner. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Still have questions? If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6. If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to http:/ /www.safercar.gov. As a reminder, you can always go to www.MazdaRecalllnfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts. You can also sign up for recall notifications in the MyMazda app on your smartphone. Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you. Sincerely, Mazda North American Operations Para informaci6n en espafiol, visite www.MazdaSeguridad.com o llame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opci6n #8 para hablar con un representante en espafio/.

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JM3TC****M0500010 MAZDA D A ER MAIL September 28, 2021 Attention: Mazda General, Parts and Service Managers Subject: Notification of Safety Recall 52211- MY2020-2021 CX-9 Second Row Seat May Slide Unintentionally Dear Mazda Dealer Partners, Mazda Motor Corporation has decided to conduct a Safety Recall impacting MY2020-2021 CX-9 vehicles. Please see the description, model, year and VIN Ranges below. Subject Vehicles: Affects 8,648 US and US Territory vehicles: Model Subject VIN range Subject production date range 2020-2021 JM3 TC**** LO 421313 – 424632 From March 18, 2020 through CX-9 – 520573 February 12, 2021 Concern Outline: On certain 2020-2021 CX-9 models the driver side 60/40 split-bench second row seat may slide forward during a vehicle collision. In this condition, the seat belt may transfer a higher force to the occupant, increasing the chance of injury. There is no warning or indication to vehicle users before this defect occurs. Vehicles equipped with second-row captain seats are not affected by this recall. For all subject vehicles: On models equipped with a 60 / 40 split second row seat, the dealer will install modified parts in the secondrow seat track mechanism. Action Required: There are approximately 30 vehicles in dealer inventory and unsold subject to this recall, and these vehicles must not be delivered until the recall is repaired. Since this number is small, the Recall Team will notify each District Service Manager directly to advise that delivery must not take place until the vehicle is repaired. Owner Notification: Mazda will notify owners of affected vehicles for this campaign no later than November 23, 2021. Vehicles will display in eMDCS as “Not Launched” today, September 28, 2021. The parts to support this recall are bdng prep.ired ,md not .ivail.iblc .;it this time. An updated communication will be sent once patts become available. Important Safety Notice: The Nalional T ramc and Mo Lor Vehicle Sa rely Ac:l prohibits Lhe delivery or any subjec:l vehicle wilhou L performing the nec:essary repair for defects or failures. I ailLJre to perform applic:ahle re<:alls before delivery c:an result in extensive dealer fines and penalties from the I ederal Government. I herefore, you must complete this re<:all for all affected vehic:les in your inventory prior to delivery. 1. P,11rts and Warranty Information and Repair Procedures will be posted on MC.iSS once fin~li7cd. 2. For Warranty questions, contact the Warranty Hotline at ( 877) 71.7 -661.6, Option 3. 3. Vehicles will display in eMDCS as “\Jot launched” by September 28, 202°1. 4. For parts questions, contact the Dealer Assistance Group at ( 877) 72 7 -6626 Option 2. 5. For Recall questions please fill out the Dealer Recall Help Form locoilted on OneMa7da > W;:1rr;:1nty, Recall and Setvice Tools. Ple<1se make certain the appropriate personnel in your dealership are aware of these resources and <1re familiar with the details of this recall before responding to customer inquiries. We apologize for any inconvenience this recall may cause you and your rnstomers. Your understanding and support in carrying out all campaigns are greatly appreciated. Protect What is Important to You Sincerely, Travis Young Manager Recalls, Technical Seivices Division MaLda \JorLh American OperaLions ,\’IAZOA NORTH A.’1ERICAN OPERATIONS

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November 3, 2021 Attention: Mazda General, Parts and Service Managers Subject: Launch of Safety Recall 5221I – MY2020-2021 CX-9 Second Row Seat May Slide Unintentionally Dear Mazda Dealer Partners, Mazda Motor Corporation has decided to conduct a Safety Recall impacting certain MY2020-2021 CX-9 vehicles. Please see the description, model, year and VIN Ranges below. Subject Vehicles: Affects 8,648 US and US Territory vehicles: Model Subject VIN range Subject production date range 2020-2021 CX-9 With 60/40 split 2nd row seats only JM3 TC**** L0 421313 – 424632 JM3TC****M0500010 – 520573 From March 18, 2020 through February 12, 2021 Concern Outline: On certain 2020-2021 CX-9 models the driver side 60/40 split-bench second row seat may slide forward during a vehicle collision. In this condition, the seat belt may transfer a higher force to the occupant, increasing the chance of injury. There is no warning or indication to vehicle users before this defect occurs. Vehicles equipped with second-row captain seats are not affected by this recall. For all subject vehicles: On models equipped with a 60/40 split second row seat, the dealer will install modified parts in the second-row seat track mechanism. Owner Notification: Mazda will notify owners of affected vehicles for this campaign on November 4, 2021. Vehicles will display in eMDCS as Open, November 4, 2021. MAZDA D A ER MAIL Repair Parts: For dealers with affected VINs, Mazda will process a push shipment of repair parts to cover a percentage of these vehicles. Starting on November 4th orders for additional parts can be placed in eMDCS from the Limited Parts Ordering screen. Important Safety Notice: The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery. 1. Parts and Warranty Information and Repair Procedures are posted on MGSS. 2. For Warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3. 3. Vehicles will display in eMDCS as “Open” by November 4, 2021. 4. For parts questions, contact the Dealer Assistance Group at (877) 727-6626 Option 2. 5. For Recall questions please fill out the Dealer Recall Help Form located on OneMazda > Warranty, Recall and Service Tools. Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries. We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out all campaigns are greatly appreciated. Protect What is Important to You Sincerely, Travis Young Manager Recalls, Technical Services Division Mazda North American Operations MJ\ZD/\ ORTH 1\,\1ERKAN OPERATION~

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