6023G – Rearview Image May Not Display Properly – 2014-2018 Mazda3 & 2016-2021 Mazda CX-3

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July 14, 2023 NHTSA CAMPAIGN NUMBER: 23V487000

Rearview Image May Not Display Properly

A rearview camera that does not display properly can reduce the driver’s rear view, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 23V487

Manufacturer Mazda North American Operations

Components BACK OVER PREVENTION

Potential Number of Units Affected 227,335

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2014-2018 Mazda3 and 2016-2021 CX-3 vehicles. The rearview camera image may not display properly by showing a flickering or distorted image.

 

Remedy

Dealers will inspect and replace the rearview camera, as necessary. In addition, dealers will install a wiring harness fastening seal. All repairs will be performed free of charge. Owner notification letters are expected to be mailed September 12, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda’s number for this recall is 6023G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mazda has a Recall

 


Concern Outline:  Due to improper design of the rearview camera wiring harness fastener, the harness may become damaged from vibrations during normal vehicle use and/or while closing the liftgate. Subsequently, the connector pins wear out, causing high electrical resistance. This results in image distortion or flickering.  A distorted or flickering rearview camera image while reversing could affect driver judgment, increasing the risk of a crash.

Repair Outline:  Dealers will inspect vehicles. If inspections verify no concern with the rearview camera image, a wiring harness fastening seal will be added to prevent harness movement. If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added. The expected failure rate for this campaign is 3% of the population, or less.  Production Note:  For Mazda3, there were no changes in production so all 5-door hatch vehicles are affected.  For CX-3, changes were implemented in production after October 15, 2020.

 


Chronology :

May 7, 2015: Mazda received the first field report from the United States market and placed the concern in monitoring status.

June 2015 to June 12, 2017: Mazda received similar field reports from outside the United States market and opened an investigation.

May 2019 to March 2020: Mazda continued the investigation and received another eight field reports from the United States market.

May 2020: Mazda identified the root cause as connector pin wear from the rearview camera wiring harness.
Mazda concluded there was no associated safety risk.

August 2020 to March 2022: Mazda released a technical service bulletin to provide guidance to dealers for proper diagnosing and repairing of the concern.

April 2022 to July 2023: Transport Canada contacted Mazda regarding the handling of this concern as a technical service bulletin. Ongoing communications were conducted with Transport Canada in which Mazda provided responses supporting the technical service bulletin action.

July 6, 2023: Based on preliminary reviews, Transport Canada recommended Mazda conduct a voluntary safety recall as the appropriate action for resolution of the concern.

July 10, 2023: Mazda held a Quality Audit Committee meeting to review all available information to date and determined to conduct a proactive field action on certain MY2014-2018 Mazda3 5-door hatchbacks and MY2016-2021 CX-3 vehicles.

Mazda received nine field allegations with no injury and fatality; however, one minor property damage claim was reported.

July 21, 2023: Amended to complete “Involved Components” section.

 


11 Affected Products

Vehicles

MAKE MODEL YEAR
MAZDA CX-3 2016-2021
MAZDA MAZDA3 2014-2018

 


4 Associated Documents

Recall Acknowledgement

RCAK-23V487-9058.pdf 645.533KB

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Defect Notice 573 Report

RCLRPT-23V487-3106.PDF 217.691KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V487-1302.pdf 160.779KB

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Recall 573 Report – July 21, 2023

RCLRPT-23V487-9357.PDF 217.765KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V487&docType=RCL

 


 

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