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| Subject: M-Tips No.: MT-003/17 MULTI-MODEL (WITH MAZDA CONNECT) – NAVIGATION SYSTEM SD CARD CAUTION (UPDATE) |
M-Tips No.: MT-003/17 |
| Last Issued: |
DESCRIPTION
Article Notes
| Previous M-TIPs: | Date(s) Issued: |
| MT-007/16 | 2016 |
When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other vehicle becomes “linked” to the VIN of that vehicle.
SD Card Installation Caution Set lock tab to “UNLOCKED” position before inserting SD Card.
Note
- Only insert or remove the SD card with the ignition switch OFF.
- If the SD card is installed with the tab at the “LOCK” side, the navigation system will not operate.
SD Card Swapping Caution
The SD card is VIN-locked the instant the card is inserted into a vehicle with 62 miles or more.
Note
If a SD card with VIN-locked condition is installed to another vehicle, there will be an error message “Invalid SD Card” on the center display.
- Error message may be displayed when SD Card is updated or replaced.The error message “Invalid SD Card” is displayed on the center display when there is a malfunction (as mentioned previously, unauthorized modification, hard core failure etc.) with the SD card.
This error message may also be displayed when the SD card is updated or replaced. The cause may be the CMU not reading the SD card. As a countermeasure, put the CMU into a sleeping condition using the following procedure.
Procedure to set CMU into sleeping condition
- Verify the error message.
- Turn the ignition “OFF”.
- Exit the vehicle with key and lock the door.
- Wait 5 minutes.
- Turn the ignition to “ACC” and verify that the message is no longer displayed.
- Data transfer procedure when replacing SD card with a new one.
Follow the below procedure in order to properly transfer the initial data (date, VIN information etc.) to the new SD card.
(a) Park the vehicle in a location where GPS reception is available. This is necessary for the start of initial data transfer.
Note: Confirm if GPS signal is available.
In the vehicle condition with no SD card being installed, turn the ignition ON and select the Navigation. If values for the latitude, longitude and elevation positions are displayed on the compass screen as shown in the figure, GPS reception is currently available.
If position values are displayed, it means GPS reception currently is available. If not available, (- – -) is displayed.
(b) If GPS reception has been confirmed, turn the ignition OFF.
(c) Insert a new SD card, turn the ignition ON and select the Navigation. Verify that a map with the current GPS position marker (vehicle marker) is displayed. Wait in this condition at least for 2 minutes until transfer of the initial data is complete. If possible, test drive the vehicle and verify the icon follows the roads correctly.
- Diagnostic procedure for the SD card. When SD card failure is suspected with symptoms such as “Navigation will not work properly” or “Compass screen appears instead of navigation screen”, follow steps 1- 3 below.
Step 1
With the ignition switched off, remove the SD card from the slot and make sure that the lock tab is set at the “UNLOCKED” side. Insert the card to the slot and check if the issue still is present. If the concern still exists, proceed to next step.
Step 2
Put the CMU into a sleeping condition by the following procedure.
a. Turn the ignition to “OFF”.
b. Get out of the vehicle having the key and lock the door.
c. Wait for 5 minutes.
d. Turn the ignition to “ACC” and verify that the concern disappeared. If the concern still exists, proceed to next step.
Step 3
Using Mazda Toolbox, check if the SD card is locked to another VIN. If you are prompted to update Mazda Toolbox, do that first.
NOTE:
- Mazda Toolbox is a free PC application to update navigation map for MAZDACONNECT which can be downloaded from the MyMazda.com Website and installed.
- If the SD card cannot be read, remove it and reinstall it. The SD card usually needs to be inserted after starting Mazda Toolbox.
- If you restart Mazda Toolbox for whatever reason and do not R&R the SD card, Mazda Toolbox may not detect the SD card.
- If SD card is completely blank, replace it**. It is likely that the customer tried to format the SD card when trying to update it. Please review the process with the customer to avoid a return visit for the same concern.
If the Toolbox has been installed before June 8, 2016 and is not updated to Version 4 or later since then, first update it to Version 4 or later.
If you are not sure whether your Toolbox is Version 4 or later, confirm it by the screen below just after starting the toolbox.
NOTE:
If MAZDA TOOLBOX is not able to read the SD card,replace the SD card with a new one*.
Compare if the VIN on the screen is same as the VIN of the concerned vehicle.
If these VINs do not match or the SD card has been locked to other vehicle and cannot be used on the concerned vehicle with error message “Invalid SD Card” on the center display.
In such a cases, there are two possibilities: (1) mixed-up with a SD card valid to another vehicle – Find the valid SD card for the concerned vehicle.
(2) SD card was mistakenly inserted to other vehicle and locked for that vehicle. – Replace the SD card with a new one***.
If VIN matches with the concerned vehicle, proceed to next step.
Go to Setting, select “SD diagnostic”.
Wait while the card is being analyzed, note this may take several minutes.
| MAZDA CONNECT Error Message | SD Card diagnostic | VIN Information | Dealer Action |
| Invalid SD Card | SD Card is valid | VIN matches the customer’s vehicle | Update the SD card for the customer |
| Invalid SD Card | SD Card is valid | VIN does not match the customer’s vehicle | Replace the SD card with a new one*** |
For additional SD diagnostic result information, click ”For more information about your SD card click here.”
| SD Card license valid = | Dealer Action |
| Yes | Update the SD card for the customer |
| No | Replace the SD card with a new one* |
Warranty Information
* In this case,SD card replacement will be covered under Mazda’s New Vehicle Limited Warranty term.
** In this case, SD card replacement will not be covered under Mazda’s New Vehicle Limited Warranty term; however, the case can be reviewed for possible goodwill using DSA or District Service Manager authorization.
***In this case,SD card replacement is not covered under Mazda’s New Vehicle Limited Warranty term due to the fact the SD card does not match the vehicle VIN.
| MAKE | MODEL | YEAR |
| MAZDA | CX-3 | 2016-2017 |
| MAZDA | CX-5 | 2016-2017 |
| MAZDA | CX-9 | 2016-2017 |
| MAZDA | MAZDA2 | 2016-2017 |
| MAZDA | MAZDA3 | 2014-2017 |
| MAZDA | MAZDA6 | 2016-2017 |
| MAZDA | MX-5 | 2016-2017 |
MT-003-17
MT-003/17
https://www.nhtsa.gov/recalls?nhtsaId=10098384
https://static.nhtsa.gov/odi/tsbs/2017/MC-10098384-2532.pdf
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MTI1111
https://www.nhtsa.gov/recalls?nhtsaId=10091406
https://static.nhtsa.gov/odi/tsbs/2016/SB-10091406-6903.pdf
MTI1111
https://www.nhtsa.gov/recalls?nhtsaId=10091265
https://static.nhtsa.gov/odi/tsbs/2016/MC-10091265-6903.pdf
MTI1111
https://www.nhtsa.gov/recalls?nhtsaId=10084949
https://static.nhtsa.gov/odi/tsbs/2016/MC-10084949-6903.pdf
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- Version:2023 latest version for the following models,Please check if it is compatible with your car before buying it
- Compatible with: M**da 3(2014-2018) M**da 6 (2015-2023) M**da Mx-5 (2014-2023) M**da Cx-3 (2014-2023)
- Compatible with: M**da Cx-5 (2015-2023) (works only with 7.5-8.5 inches display with M**da Connect System / main menu on photo above) M**da Cx-9 (2015-2023) (works only with 7.5-8.5 inches display with M**da Connect System / main menu on photo above)
- Plug and Play: Turn the vehicle OFF. Insert the GPS Navigation SD Card into the slot until it clicks. Turn the engine ON. Wait until the navi. on the screen shows you that the installation is complete. Please ensure that the engine is NOT turned off during this process.
- Service:We strive to provide the best possible products and services to ensure customer satisfaction. If you have any questions or concerns, please feel free to reach out to us at any time. We value your feedback and are dedicated to resolving any issues promptly.
- Compatible: 2024 - Ma*da CX-5
- Compatible: 2024 - Ma*da CX-30
- Compatible: 2024 - Ma*da CX-90
- Compatible: 2024 - Ma*da 3
- ⚠️ Warning: 1️⃣Do not connect the SD card to a computer under any circumstances! Otherwise, data will be at risk of damage. 2️⃣The SD card can only be used in one car. Once installed in the navigation system, it will be locked to the car's VIN.
- 🔔 Pre-order Notification: All Navigation SD Cards are technically a few months behind the current road network due to the time needed for production and distribution. However, the map data on this SD card is still very accurate and up-to-date.
- Compatible Vehicles & Countries: 🚙Vehicles: Maz 3 (2021-2023), CX-5 (2021-2023), CX-9 (2021-2023), CX-30 (2021-2023), CX-50 (2022-2023), MX-30 (2022-2023); 🗺️Countries: United States, Canada, and Mexico
- 🚗 Drive Like a PRO: This SD card provides GPS map data, ensuring you can navigate safely even if your phone loses battery or signal. Plus, it's resistant to extreme temperatures, water, magnets, and X-rays, keeping you on the right path no matter what.
- 🚀 Easy To Use: 1) Simply turn off your vehicle, 2) open the SD card panel and remove the old one, 3) insert the new SD Card, 4) turn on the ignition, and allow approximately 10 minutes for the system to load, 5) Once loaded, turn off the car and restart to complete the installation process.
- [ Navigation SD Card Vehicle Fit ] - Compatible with 𝐌𝐚𝐳-𝐝𝐚 𝟑 𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟓 𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟗𝟎 𝟐𝟎𝟐𝟑-𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟑𝟎 𝟐𝟎𝟐𝟒 covering USA, Canada, and Mexico
- [ SD Navigation Card Map Data Dates Explanation ] - All navigation SD cards are technically 6-12 months behind the current road network. The "2024" navigation SD card is actually a snapshot of the road network from 2023 - this allows time for production, distribution, and marketing
- [ SD Navigation Card Installation ] - Ensure the engine is OFF before removing the Micro navigation SD card and inserting the new one (label side up). Turn ON your car; it will update automatically. DO NOT TURN OFF THE ENGINE UNTIL IT'S DONE. The system will update, and you can restart. No uploading or programming required; the update may take 10-20 minutes. Note: Ensure your vehicle uses a micro card for Navigation
- [ 1/10th of the Price to Gain Latest GPS Navigation Map Data ] - This navigation SD card GPS map is 1/10th of the price, saving nearly $400+ compared to the dealership version. It's great to have backup navigation when cellular coverage is unavailable, your phone malfunctions, or when driving through remote areas
- [ Navigation SD Card Warning ] - DO NOT insert the SD navigation card into any non-vehicle device, as it will damage the map data.
- Compatible with the following cars:
- 2024 - CX-5
- 2024 - CX-30
- 2024 - CX-90
- Note: the SD card can be used only in one car, once it is installed to the navigation system for the first time, it will be locked with cars VIN. Navigation system SD cards cannot be used/switched from one vehicle to another.
- ⚠️ Warning: 1️⃣Do not connect the SD card to a computer under any circumstances! Otherwise, data will be at risk of damage. 2️⃣The SD card can only be used in one car. Once installed in the navigation system, it will be locked to the car's VIN.
- 🔔 Pre-order Notification: All Navigation SD Cards are technically a few months behind the current road network due to the time needed for production and distribution. However, the map data on this SD card is still very accurate and up-to-date.
- Compatible Vehicles & Countries: 🚙Vehicles: Maz-da 3 (2024), Maz-da CX-5 (2024), Maz-da CX-90 (2023-2024); 🗺️Countries: United States, Canada, and Mexico
- 🚗 Drive Like a PRO: This SD card provides GPS map data, ensuring you can navigate safely even if your phone loses battery or signal. Plus, it's resistant to extreme temperatures, water, magnets, and X-rays, keeping you on the right path no matter what.
- 🚀 Easy To Use: 1) Simply turn off your vehicle, 2) open the SD card panel and remove the old one, 3) insert the new SD Card, 4) turn on the ignition, and allow approximately 10 minutes for the system to load, 5) Once loaded, turn off the car and restart to complete the installation process.
- SD Card Compatible with Maz da 2021/2022/2023 Cx5 and Maz da 2021/2022/2023 Cx9.SD Card Applies to vehicle with the Maz da Connect system and screen but without navigation from the factory.Adds all the functionality to the heads-up display.
- Get accurate directions to anywhere with map updates that identify new roads, businesses, schools, hospitals and points of interest. Accurate driving through unfamiliar or recently changed areas to reach your destination quickly and efficiently. SD cards work in all cities, counties, and metropolitan areas in the United States, Canada, and Mexico.
- For Maz da: 3 (2021/2022/2023) JAPAN built Vehicle with VIN#: JM1BP****M1 400001 and higher.PLEASE CHECK YOUR VIN# BEFORE ORDERING.
- For Mexico Built Vehicle: Mexico built for Ma zda: 3 (2021-2023) with VIN# 3MZBP****MM 250004 and higher.PLEASE CHECK YOUR VIN# BEFORE ORDERING.
- For Maz da (2021-2023) Cx30 with VIN# 3MVDM****MM 300002 and higher.PLEASE CHECK YOUR VIN# BEFORE ORDERING.
- 【Maps】USA / Canada / Mexico (North America)
- 【Compatible with】3 / Cx-30 2021-2023; Cx-50 / Mx-30 2022-2023; Cx-50 / Mx-30 2022-2023
- 【Compatible with】Cx-5 2021 – 2023 (Connect System 2 works only with 10,25 inches / 26 cm display with Connect System)
- 【Compatible with】Cx-9 2021 – 2023 (Connect System 2 works only with 10,25 inches / 26 cm display with Connect System)
- 【2021/2022 MODEL YEAR IMPORTANT NOTE ! Please note that this product is fit for the following VIN】：
- The Navigation SD Card is compatible with the following Cars:2014 2015 2016 2017 2018 - 3 - Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 2021 - 6 - Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 2021 - CX-3 Sport / Touring / Grand Touring
- The Navigation SD Card is compatible with the following Cars:2016 2017 2018 2019 2020 - CX-5 Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 - CX-9 Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 - MX-5 Sport / Club / Grand Touring
- Note: Compatible with a 7 or 8-Inch Full-Color Touch Screen Display, the SD card can be used only in one car, once it is installed in the navigation system for the first time, it will be locked with the cars VIN. Navigation system SD cards cannot be used/switched from one vehicle to another. Item is unused & guaranteed to work.
- Get accurate directions to anywhere with map updates that identify new roads, businesses, schools, hospitals and points of interest. Accurate driving through unfamiliar or recently changed areas to reach your destination quickly and efficiently. SD cards work in all cities, counties, and metropolitan areas in the United States, Canada and Mexico
- Service:We are always committed to providing customers with premium products and service, please contact us if you have any questions about our products
- [ Navigation SD Card Vehicle Fit ] - Compatible with 𝐌𝐚𝐳-𝐝𝐚 𝟑 𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟓 𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟗𝟎 𝟐𝟎𝟐𝟑-𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟑𝟎 𝟐𝟎𝟐𝟒 covering USA, Canada, and Mexico.
- [ SD Navigation Card Map Data Dates Explanation ] - All navigation SD cards are technically 6-12 months behind the current road network. The "2024" navigation SD card is actually a snapshot of the road network from 2023 - this allows time for production, distribution, and marketing.
- [ SD Navigation Card Installation ] - Ensure the engine is OFF before removing the Micro navigation SD card and inserting the new one (label side up). Turn ON your car; it will update automatically. DO NOT TURN OFF THE ENGINE UNTIL IT'S DONE. The system will update, and you can restart. No uploading or programming required; the update may take 10-20 minutes. Note: Ensure your vehicle uses a micro card for Navigation
- [ 1/10th of the Price to Gain Latest GPS Navigation Map Data ] - This navigation SD card GPS map is 1/10th of the price, saving nearly $400+ compared to the dealership version. It's great to have backup navigation when cellular coverage is unavailable, your phone malfunctions, or when driving through remote areas
- [ Navigation SD Card Warning ] - DO NOT insert the SD navigation card into any non-vehicle device, as it will damage the map data
Last update on 2024-07-11 / Affiliate links / Images from Amazon Product Advertising API
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