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Subject:

LIFTGATE HARD TO LATCH IN COLD TEMPERATURES BELOW FREEZING

Bulletin No: 09-044/16

Last Issued: 07/14/2016

BULLETIN NOTE

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red beside the change bars.

Previously Issued TSBs:	Date(s) Issued
09-020/15	05/25/16

APPLICABLE MODEL(S)/VINS

2014-15 Mazda3 vehicles (Japan built) with VINs JM1BM******124519 – 262282 (produced between October 1, 2013 and February 28, 2015)

2014-16 Mazda3 vehicles (Mexico built) with VINs 3MZBM******100001 – 249417 (produced between December 1, 2013 and August 12, 2015)

2014-16 CX-5 vehicles with VINs JM3KE******398378 – 639309 (produced between October 1, 2013 and February 28, 2015)

DESCRIPTION

Some vehicles may exhibit a condition in extremely cold temperatures (below freezing) where the hatchback will not latch (half latch) when closing. This is caused by the stopper rubber, a component of the liftgate latch and lock actuator (A), hardening when the temperature drops below freezing. The stopper rubber has now been improved to eliminate this concern.

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

Verify customer concern.
Replace the liftgate latch and lock actuator with a modified one. Refer to MS3 online instructions or Workshop Manual section 09-14.
- For Mazda3: LIFTGATE LATCH AND LOCK ACTUATOR REMOVAL/INSTALLATION.
- For CX-5: LIFTGATE LATCH AND LOCK ACTUATOR REMOVAL/INSTALLATION.
Verify repair.

PART(S) INFORMATION

Description	Qty.	Notes	Part Number
Liftgate latch and lock actuator	1	Mazda3 and CX-5 (Japan built)	G33M-62-310A
Liftgate latch and lock actuator	1	Mazda3 and CX-5 (Japan built)	or later
Liftgate latch and lock actuator	1	Mazda3 (Mexico built)	BJT6-62-310

WARRANTY INFORMATION

NOTE:

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type	A
Symptom Code	42
Damage Code	9B
Part Number Main Cause	G33M-62-310* / BJT6-62-310
Qty.	1
Operation Number / Labor Hours:	XXL4GXRX / 0.3 Hrs.

09-044/16

https://www.nhtsa.gov/recalls?nhtsaId=10091813

https://www.nhtsa.gov/recalls?nhtsaId=10085443

https://static.nhtsa.gov/odi/tsbs/2016/SB-10085443-6903.pdf

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09-020/15

05/25/2015

https://www.nhtsa.gov/recalls?nhtsaId=10105437

https://static.nhtsa.gov/odi/tsbs/2015/SB-10105437-2532.pdf

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Liftgate Hard to Latch in Cold Temperatures – 2014-2016 Mazda