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| Subject:
VIBRATION FELT THROUGH FLOOR / SEAT / STEERING WHEEL AT APPROX. 25 – 30 MPH |
Bulletin No: 03-003/16 |
| Last Issued: 08/11/2016 |
APPLICABLE MODEL(S)/VINS
2013-2016 CX-5 vehicles equipped with automatic transmission
DESCRIPTION
Some customers may complain about a vibration that is felt through the floor, seat and/or steering wheel while driving under moderate acceleration, at speeds of approx. 25 – 30 mph (40 – 50 km/h). The vibration is more noticeable when driving on smooth, flat roads.
The vibration may be caused by wear on the inner surface of the tripod joint case (inner side of front drive shaft). To eliminate this concern, a coating has been applied to the inner surface of the tripod joint case to improve wear resistance.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
- Verify the customer concern.
- Replace the inner joint set for the left and right drive shafts with modified service parts according to the instructions on MS3 online (FRONT DRIVE SHAFT REMOVAL/INSTALLATION) and (FRONT DRIVE SHAFT (TRIPOD JOINT) DISASSEMBLY/ASSEMBLY).
- Verify the repair.
Parts Location:
| No. | Description | No. | Description |
| 1 | Inner Joint Set (L) | 5 | Oil Seal, Transmission (4WD) |
| 2 | Inner Joint Set (R) | 6 | Lock Nut |
| 3 | Clip, Drive Shaft (L) | 7 | Snap Pin, Ball Joint |
| 4 | Oil Seal, Transmission (4WD) |
PART(S) INFORMATION
| Notes | Description | Qty. | Part Number |
| All | Inner Joint Set (L) | 1 | FTY0-22-620 |
| 2.0L, A/T, 2WD | Inner Joint Set (R) | 1 | FTY0-22-520 |
| 2.0L, A/T, 4WD | Inner Joint Set (R) | 1 | FTY1-22-520 |
| 2.5L, A/T, 2WD | Inner Joint Set (R) | 1 | FTY2-22-520 |
| 2.5L, A/T, 4WD | Inner Joint Set (R) | 1 | FTY3-22-520 |
| Replacement part | Clip, Drive Shaft (L) | 1 | H010-25-421A  |
| Oil Seal, Transmission (4WD) | 1 | CN01-27-397 | |
| Oil Seal, Transmission (4WD) | 1 | KN01-27-398 | |
| Lock Nut | 2 | D651-33-042A |
|
| Snap Pin, Ball Joint | 2 | T060-26-169A |
WARRANTY INFORMATION
NOTE:
- This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
- This repair will be covered under Mazda’s Powertrain Limited Warranty.
- Additional diagnostic time cannot be claimed for this repair.
| 2WD | 4WD | |
| Warranty Type | A | A |
| Symptom Code | 83 | 83 |
| Damage Code | 9C | 9C |
| Part Number Main Cause | FTY0-22-620 (Inner Joint Set (L)) | FTY0-22-620 (Inner Joint Set (L)) |
| Quantity | 1 | 1 |
| Operation Number / Labor Hours: | XXM59ARX / 2.4 Hrs. Inner Joint Set, R&R (Both sides) Includes: Two (2) road tests |
XXM59BRX / 2.5 Hrs.
Inner Joint Set, R&R (Both sides) Includes: Two (2) road tests |
NOTE: Claim the inner joint set (R) and replacement parts as Related Parts.
03-003/16
08/11/2016
https://www.nhtsa.gov/recalls?nhtsaId=10092505
https://static.nhtsa.gov/odi/tsbs/2016/SB-10092505-6903.pdf
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