2019 Mazda3 Wheel Lug Nuts Loosening Concern – Safety Recall 3519F

June 7, 2019 NHTSA CAMPAIGN NUMBER: 19V425000

Wheel Lug Nuts May Loosen and Fall Off

A wheel separating from the vehicle increases the risk of a crash.

 

NHTSA Campaign Number: 19V425

Manufacturer Mazda North American Operations

Components WHEELS

Potential Number of Units Affected 25,003

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2019 Mazda3 vehicles. The lug nuts on all four wheels may loosen, potentially resulting in a wheel detaching from the vehicle.

 

Remedy

Mazda will notify owners, and dealers will tighten the front and rear wheel lug nuts to the correct specification, free of charge. The recall began July 9, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda’s number for this recall is 3519F.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda has a Recall

 

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June 7, 2019

Attention:	Mazda General, Parts and Service Managers
Subject:	2019 Mazda3 Wheel Lug Nuts Loosening Concern – Safety Recall 3519F

 

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign to address a concern with certain 2019 Mazda3 vehicles, produced from September 25, 2018 through May 3, 2019, affecting 24,865 US vehicles.

 

Action Required:

Currently there are 16,555 unsold affected vehicles that are in dealer inventory or arriving to your dealership. These vehicles must not be delivered to customers until the recall repair has been completed. As a reminder, all vehicles will show as “Not Launched” status in eMDCS; please repair when any affected vehicle shows up at your dealership.

 

Affected Vehicles:

Model	Subject VIN range	Subject production date range
2019 Mazda3 (built at MC)	JM1 BP**** K1 100042 – 136438	From September 25, 2018     through April 19, 2019
2019 Mazda3 (built at MMVO)	3MZ BP**** KM 100048 – 112386	From January 15, 2019  through May 3, 2019

 

Concern Outline:

On certain subject vehicles, the wheel lug nuts may loosen and fall off during normal driving.  Continuous use in such condition may lead to a wheel falling off the vehicle, and there could be a loss of vehicle control.

No field cases of wheel separation have been reported. Rattling noise will occur prior to a wheel falling off the vehicle.

Causal factor:  A manufacturing process error may create a partial gap between the hub bolt head and hub flange during assembly. This gap may cause a loss of torque and eventual loosening of the lug nut if they were tightened prior to proper seating of the hub bolt, even though they were tightened to the correct specification at the plant.

 

Outline of repair:

Retighten the front and rear wheel lug nuts from 137Nm (101 ft. lb.) to 147Nm (108 ft. lb.).

Special Note – This recall repair must be done even though a pre-delivery inspection (“PDI”) may have been performed.

 

Owner Notification:

Mazda will notify owners of affected vehicles by first class mail as soon as possible by late June, 2019 and no later than August 6, 2019.  Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

Important Safety Notice: The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform this recall, Mazda has developed the following resources:

1. Affected unsold VIN list will post on MGSS by June 7, 2019. Warranty information and Repair procedures will post on MGSS (Mazda Global Service Support) websites via MXConnect as soon as available, approximately June 11, 2019.
2. For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
3. Vehicles will display in eMDCS as “Not Launched” on June 07, 2019.

**NOTE** Repairs are encouraged to be completed while in “Not Launched” status.

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

 

We  apologize  for  any  inconvenience  this  recall  may  cause  you  and  your  customers.  Your understanding and support in carrying out this campaign is greatly appreciated.

 

Protect What is Important to You

Mazda North American Operations

 

Sincerely,

 

Hideo Takashima
Director, Technical Services Division
Mazda North American Operations

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July 8, 2019

Attention:   Mazda General, Parts and Service Managers

Subject:    Launch of Safety Recalls: 3319E 2019 Mazda3 Indicator Concern and 3519F – 2019 Mazda 3 Wheel Lug Nuts Loosening Concern

 

Action Required:

All unsold 2019 Mazda3 affected vehicles must not be delivered to customers until the recall repair has been completed. As of today, there are 5,614 vehicles in dealer inventory with either Recall

3319E and/or 3519F still open.

 

Recall 3319E

Mazda Motor Corporation has decided to conduct a Regulatory Recall Campaign to address a concern with certain 2019 Mazda3 vehicles, produced from September 25, 2018 through March 8, 2019 affecting 16,982 US vehicles.

 

Affected Vehicles:

Model	Subject VIN range	Subject production date range
2019 Mazda3 (built at MC)	JM1 BP**** K1 100042 – 129277	From September 25, 2018 March 8, 2019
2019 Mazda3 (built at MMVO)	3MZ BP**** KM 100048 – 107919	From January 15, 2019 through March 23, 2019

 

Concern Outline:

Certain subject Mazda3 vehicles may exhibit any one or all three of the following concerns, due to a potentially faulty indicator assembly:

• The passenger air bag deactivation indicator light may incorrectly turn off, even though the passenger air bag is deactivated.
• The seat belt status indicator of the front passenger seat may incorrectly turn off, even though the front passenger seat belt is unfastened.
• The seat belt status indicators of rear passenger seats may incorrectly turn off, regardless of actual seat belt status.

 

Repair:

Replace the indicator assembly

 

Recall 3519F

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign to address a concern with certain 2019 Mazda3 vehicles, produced from September 25, 2018 through May 3, 2019 affecting 24,865 US vehicles.

 

Affected Vehicles:

Model	Subject VIN range	Subject production date range
2019 Mazda3 (built at MC)	JM1 BP**** K1 100042 – 136438	From September 25, 2018 through April 19, 2019
2019 Mazda3 (built at MMVO)	3MZ BP**** KM 100048 – 112386	From January 15, 2019 through May 3, 2019

 

Concern Outline:

On certain subject vehicles, the wheel lug nuts may loosen and fall off during normal driving.  Continuous use in such condition may lead to a wheel falling off the vehicle and there could be a loss of vehicle control.

No field cases of wheel separation have been reported. Rattling noise will occur prior to a wheel falling off of the vehicle.

 

Causal factor:

A manufacturing process error may create a partial gap between the hub bolt head and hub flange during assembly. This gap may cause a loss of torque and eventual loosening of the wheel nut if they were tightened prior to proper seating of the hub bolt, even though they were tightened to the correct specification at the plant.

 

Outline of repair:

Retighten the front and rear wheel nuts with 137Nm (101 ft. lb.) to 147Nm (108 ft. lb.).

Special Note – This recall repair must be done even though a pre-delivery inspection (“PDI”) may have been performed or if a Port Campaign was performed.

 

Owner Notification:

Mazda will notify owners of affected vehicles in Recalls 3319E and 3519F by first class mail on July 09, 2019. Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

 

To help you effectively perform this recall, Mazda has developed the following resources:

1. Parts and Warranty information, Repair procedures and the Owner Letter are posted on MGSS (Mazda Global Service Support) websites via MXConnect.
2. Parts and Warranty information is also available in eMDCS.
3. For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
4. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2. (Parts only for 3319E)

 

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

 

We  apologize  for  any  inconvenience  this  recall  may  cause  you  and  your  customers.  Your understanding and support in carrying out this campaign is greatly appreciated.

 

Protect What is Important to You

 

Mazda North American Operations

 

Sincerely,

 

Hideo Takashima
Director, Technical Services Division
Mazda North American Operations

 

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WARRANTY INFORMATION
Recall Campaign 3519F

 

CONDITION OF CONCERN

In the worst case, continuous use will lead to a wheel falling off the vehicle. No field cases of wheel separation have been reported, and there have been no accidents, injuries, or deaths related to this concern.

 

The repair is to retighten the front and rear wheel lug nuts from 137Nm (101 ft. lb.) to 147Nm (108 ft. lb.).

 

SUBJECT VEHICLES

Model	VIN range	Build date range
2019 Mazda3 (built at MC)	JM1 BP**** K1 100042 – 136438	From September 25, 2018 through April 19, 2019
2019 Mazda3 (built at MMVO)	3MZ BP**** KM 100048 – 112386	From January 15, 2019  through May 3, 2019

 

The asterisk symbol “*” can be any letter or number.

 

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail by late June, 2019.

 

WARRANTY CLAIM PROCESSING INFORMATION   

	Retighten Wheel Nuts (front & rear)
Process Number	AK036A
Symptom Code	99
Damage Code	99
Causal Part No. & Quantity	7777-SP-R47 & 0
Labor Operation	XXR7YXTX
Labor Hours	0.2 hrs.

 

 

RENTAL CAR INFORMATION

Rental vehicles are not applicable to this recall.

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IMPORTANT SAFETY RECALL

2019 Mazda3
Wheel Lug Nuts Loosening – Safety Recall 3519F
NHTSA Campaign Number 19V-425

 

July 2019

This notice applies to your vehicle: VIN _______________

 

Dear Mazda Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year Mazda3 vehicles produced from September 25, 2018 through May 3, 2019.

If you received this notice, your vehicle is included in this Safety Recall.

 

What is the problem?

On certain vehicles, the wheel lug nuts may loosen and fall off during normal driving potentially resulting in a wheel separating from the vehicle and a loss of vehicle control, increasing the risk of a crash. A manufacturing process error may create a partial gap between the hub bolt head and hub flange during assembly. This gap may cause a loss of torque and eventual loosening of the lug nut if they were tightened prior to proper seating of the hub bolt, even though they were tightened to the correct specification at the plant.

 

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will retighten the front and rear wheel lug nuts. The repair will be performed at no cost to you.

 

How long will it take?

It will take approximately half an hour to complete the repair; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

 

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your Mazda vehicle repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

 

Where is the closest Mazda dealer?

To    locate     your nearest    Mazda      dealer,    visit      our website www.MazdaRecallInfo.com, or call our Customer Experience Center at (800) 222-5500, option #4.

 

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

Sincerely,

Mazda North American Operations

 

Para información en español, visite www.MazdaSeguridad.com o llame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opción #8 para hablar con un representante en español.

 

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1 Affected Product

Vehicle

MAZDA

MAZDA3

2019

 

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13 Associated Documents

Recall Acknowledgement

RCAK-19V425-2151.pdf 280.062KB

 

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Manufacturer Notices(to Dealers,etc) – June 7, 2019

RCMN-19V425-5775.pdf 207.901KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V425-8880.PDF 214.378KB

 

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Defect Notice 573 Report

RCLRPT-19V425-3108.PDF 214.285KB

 

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Miscellaneous Document – WARRANTY INFORMATION Recall Campaign 3519F

RMISC-19V425-4205.pdf 216.426KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V425-8875.PDF 211.146KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V425-6479.PDF 211.248KB

 

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Manufacturer Notices(to Dealers, etc.) Launch of Safety Recalls: 3319E 2019 Mazda3 Indicator Concern and 3519F – 2019 Mazda 3 Wheel Lug Nuts Loosening Concern. Action Required: All unsold 2019 Mazda3 affected vehicles must not be delivered to customers until the recall repair has been completed.

RCMN-19V425-8497.pdf 197.397KB

 

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Recall 573 Report – AMENDMENT 3

RCLRPT-19V425-1808.PDF 214.419KB

 

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Recall 573 Report – AMENDMENT 4

RCLRPT-19V425-9725.PDF 214.374KB

 

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Recall 573 Report – AMENDMENT 2

RCLRPT-19V425-5496.PDF 214.378KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V425-7902.pdf 105.447KB

 

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Remedy Instructions and TSB

RCRIT-19V425-0549.pdf 216.426KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V425&docType=RCL

 

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