2018-2019 Mazda CX-5 / 2019 Mazda3 / 2018-2019 Mazda6 Rocker Arm Concern – Safety and Emissions Recall 3719F

June 27, 2019 NHTSA CAMPAIGN NUMBER: 19V497000

Software Error May Cause Engine Stall

An unexpected stall increases the risk of a crash.

 

NHTSA Campaign Number: 19V497

Manufacturer Mazda North American Operations

Components POWER TRAIN, ENGINE

Potential Number of Units Affected 262,220

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.

 

Remedy

Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall is expected to begin on or before August 26, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda’s number for this recall is 3719F.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda has a Recall


June 28, 2019

Attention: Mazda General, Parts and Service Managers
Subject: 2018-2019 CX-5 / 2019 Mazda3 / 2018-2019 Mazda6 Rocker Arm Concern – Safety and Emissions Recall 3719F

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 20182019 CX-5, 2019 Mazda3, 2018-2019 Mazda6 vehicles with cylinder deactivation engine identified within the VIN range below, affecting 304,882 U.S. and U.S. Territory vehicles.

Model Subject VIN range Subject production date range
2018-2019 CX-5 JM3 KF**** J* 300038 – 476255 JM3 KF**** K* 500024 – 622858 From October 3, 2017 through April 23, 2019
2019

Mazda3

Built at MC JM1 BP**** K1 100042 – 139974 From September 25, 2018 through May 11, 2019
Built at

MMVO

3MZ BP**** KM 100048 – 112991 From January 15, 2019 through May 15, 2019
2018-2019 Mazda6 JM1 GL**** J1 300026 – 336737 JM1 GL**** K1 500004 – 505526 From January 15, 2018 through April 22, 2019

 

Action Required:

Currently there are 34,250 unsold affected vehicles that are in dealer inventory or arriving to your dealership. This list will post on MGSS by June 28, 2019.  These vehicles must not be delivered to customers until the recall repair has been completed. As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS, but can be repaired as software is currently available in IDS (Mazda6 and CX-5) and MDARS (2019 Mazda3).  Please remember that the vehicle can be delivered once the recall repair has been completed.  Even though the RDR recall warning will still display, the warranty claim to close the recall is not required to be entered into eMDCS to RDR the vehicle and can be submitted once Parts and Warranty information is available.

 

Concern Outline:

Loss of engine power and/or engine stall may occur during certain driving conditions due to inappropriate programming of the hydraulic valve clearance adjuster (HLA) software which controls the cylinder deactivation/reactivation operation.

 

Owner Notification:

Mazda will notify owners of affected vehicles by first class mail no later than August 23, 2019.  Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

Important Safety Notice: The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform this recall, Mazda has developed the following resources:

  1. Affected unsold VIN list will post on MGSS by June 28, 2019. Parts and Warranty information, Repair procedures will post on MGSS (Mazda Global Service Support) websites via MXConnect as soon as available, approximately July 6, 2019.
  2. For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
  3. Vehicles will display in eMDCS as “Not Launched” on June 28, 2019. Once Parts and Repair procedures are posted, claims can be input into eMDCS however, repairs MUST be completed on in-stock units and can be completed on customer vehicles that exhibit the condition or that cannot wait.

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

We  apologize  for  any  inconvenience  this  recall  may  cause  you  and  your  customers.  Your understanding and support in carrying out this campaign is greatly appreciated.

Protect What is Important to You

Mazda North American Operations

Sincerely,

Hideo Takashima
Director, Technical Services Division
Mazda North American Operations


3719F REPAIR PROCEDURE

REPAIR PROCEDURE:  PCM REPROGRAMMING by MMDS (IDS)

 

NOTE:

  • Follow the below “Service Caution for reprogramming”.

 

  1. Reprogram the PCM with the Mazda Modular Diagnostic System (M-MDS) using IDS 113.06 software. At this time, please do not use any later version of the software.

 

NOTE:

  • Verify the current PCM file name in the vehicle by log view screen. If it is the same as that in the below chart or later one, you do not need to reprogram it.
  • Always update the IDS tool first, then follow on-screen instructions to download the needed calibration file for PCM reprogramming.
  • Follow the attached “Service Caution for reprogramming”.

 

  1. Verify the repair by starting the engine and making sure there is no MIL illumination or abnormal warning lights present.

NOTE:

  • If any DTCs should remain after performing DTC erase, diagnose the DTCs according to the appropriate Troubleshooting section of the Workshop Manual.

 

  1. After the reprogramming, verify the calibration file name with the chart below at Log Viewer screen of the (PCM) FILENAME.

 

Calibration files information  

NOTE:

  • If the calibration file is with the suffix in the table or later, the TCM already has the modified calibration.
  • Older file name column shows the first four letters of the older file name only if some of the older file names are different from the new file name.
Vehicle Name PCM File Name Note
Mazda6 PYH3-188K2-L AT、2WD、Melco
PXD8-188K2-C AT、2WD、Melco
CX-5 PYFA-188K2-J AT、2WD、Melco
PYFB-188K2-J AT、2WD、Denso
PYFC-188K2-J AT、4WD、Melco
PYFD-188K2-J AT、4WD、Denso
PX42-188K2-C AT、2WD、Melco
PX44-188K2-D AT、4WD、Melco
PX43-188K2-C AT、2WD、Denso
PX45-188K2-D AT、4WD、Denso

 

Service Caution for Reprogramming 

NOTE:  Poor connection between the vehicle and M-MDS and/or low voltage may result in abnormal termination and/or data corruption.

  1. Make sure that the following connections are firmly connected, and then do NOT touch the VCM and DLC cable to prevent from causing noise and poor connection.
    • Between the vehicle-side connector and the DLC cable
    • Between the PC-side connector and USB port of PC
  2. Connect AC adapter to the PC in order to stabilize voltage fluctuation during reprogramming Do NOT use vehicle battery outlet as power source for the PC.
  3. During reprogramming, connect battery charger (charge current maintained within 10 to 15A) to the vehicle to stabilize voltage fluctuation.

Before reprogramming, pay attention to the vehicle condition and PC environment.

  1. Turn off all the electrical loads, especially pay attention to A/C (blower), audio, rear defogger and headlights.
  2. Perform self-test and verify no DTC is stored. If any DTC is stored, fix the concern and delete the DTC.
  3. Disconnect all non-genuine aftermarket accessories.
  4. Terminate all programs other than IDS on the PC. This may extend reprogramming, PC may freeze or it may cause other problems.
  5. Verify that the latest IDS software is installed on the PC.
  6. Perform reprogramming under proper Internet environment. Especially when using wireless network, make sure the connection is strong.
  7. Make sure to keep proper free space on the PC’s hard disc. Insufficient free space (less than 1 GB) may result in PC freeze during reprogramming.

 

A. CAMPAIGN LABEL INSTALLATION

  1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “3719F”, your dealer code, today’s date.
  1. Affix it to the hood or bulkhead as shown:
  1. Return the vehicle to customer.

MDARS PCM reprogramming procedure

REPAIR PROCEDURE:  PCM REPROGRAMMING by MMDS (MDARS)- 2019 Mazda3

 

NOTE:

  • Follow the below “Service Caution for reprogramming”.

 

  1. Reprogram the PCM using MDARS.

 

  1. After the reprogramming, verify the calibration file name with the chart below at screen of the (PCM) FILENAME.

 

  1. Clear the DTC and turn the ignition off and get out of the car.

 

  1. Close and lock the door.

 

  1. Wait for ten minutes or more. IF YOU DON’T WAIT AT LEAST 10 MINUTES YOU WILL HAVE A COMMUNICATION ERROR WITH THE FORWARD SENSING CAMERA. DTC U2120:00 is stored and i-ACTIVSENSE AMBER warning light is illuminated
  2. Verify the repair by starting the engine and making sure there is no MIL illumination or abnormal warning lights present.

NOTE:

  • If any DTCs should remain after performing DTC erase, diagnose the DTCs according to the appropriate Troubleshooting section of the Workshop Manual.

 

Calibration files information 

NOTE:

  • If the calibration file is with the suffix in the table or later, the PCM already has the modified calibration.
PCM File Name Note
PX05-188K2-J AT、2WD、PYUD、Melco
PX07-188K2-L AT、4WD、PYUD、Melco
PX58-188K2-H MT、2WD、PYUD、Melco
PX13-188K2-D AT、2WD、PYUD、Melco
PX06-188K2-J AT、2WD、PYUD、Denso
PX08-188K2-L AT、4WD、PYUD、Denso
PX59-188K2-H MT、2WD、PYUD、Denso
PX14-188K2-D AT、2WD、PYUD、Denso

 

Service Caution for Reprogramming 

NOTE:  Poor connection between the vehicle and MDARS and/or low voltage may result in abnormal termination and/or data corruption.

 

  1. Make sure that the following connections are firmly connected, and then do NOT touch the VCM and DLC cable to prevent from causing noise and poor connection.
    • Between the vehicle-side connector and the DLC cable
    • Between the PC-side connector and USB port of PC
  2. Connect AC adapter to the PC in order to stabilize voltage fluctuation during reprogramming Do NOT use vehicle battery outlet as power source for the PC.
  3. During reprogramming, connect battery charger (charge current maintained within 10 to 15A) to the vehicle to stabilize voltage fluctuation.

Before reprogramming, pay attention to the vehicle condition and PC environment.

  1. Turn off all the electrical loads, especially pay attention to A/C (blower), audio, rear defogger and headlights.
  2. Perform self-test and verify no DTC is stored. If any DTC is stored, fix the concern and delete the DTC.
  3. Disconnect all non-genuine aftermarket accessories.
  4. Terminate all programs other than MDARS on the PC. This may extend reprogramming, PC may freeze or it may cause other problems.
  5. Perform reprogramming under proper Internet environment. Especially when using wireless network, make sure the connection is strong.
  6. Make sure to keep proper free space on the PC’s hard disc. Insufficient free space (less than 1 GB) may result in PC freeze during reprogramming.

 

  1. Log in to the MGSS and select “Launch M-MDS” button.

 

  1. Wait

 

  1. The deployment modules are displayed after the vehicle identification was completed.

 

Note:  “Vehicle Disconnected” is displayed at the time of communication error.

 

  1. Select the following icon.

 

  1. Select “Run”.

 

  1. Wait

 

  1. Wait

 

  1. Read the screen instructions and select “Next”.
  2. Select “Next”.
  3. Wait
  4. Wait

 

  1. Wait

 

  1. Wait
  2. Capture the screen of filename and select “Finish”.
  3. Select “Run”.
  4. Select “PCM”.
  5. Confirm the filename after reprogramming and select “Finish”.
  6. Finish

 

A. CAMPAIGN LABEL INSTALLATION

 

  1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “3719F”, your dealer code, today’s date.

 

  1. Affix it to the hood or bulkhead as shown:

 

  1. Return the vehicle to customer.

2018-2019 CX-5, 2019 Mazda3, 2018-2019 Mazda6 – Rocker Arm Concern – Recall 3719F

 

A. VEHICLE INSPECTION PROCEDURE

 

  1. Verify that the vehicle is within the following ranges:
Model Subject VIN range Subject production date range
2018-2019 CX-5 JM3 KF**** J* 300038 – 476254

JM3 KF**** K* 500024 – 622857

From October 3, 2017   through April 23, 2019
2019

Mazda3

built at MC JM1 BP**** K1 100042 – 139973 From September 25, 2018  through May 11, 2019
built at MMVO 3MZ BP**** KM 100048 – 112251 From January 15, 2019 through May 1, 2019
2018-2019 Mazda6 JM1 GL**** J1 300026 – 336737

JM1 GL**** K1 500004 – 505526

From January 15, 2018  through April 22, 2019

The asterisk symbol “*” can be any letter or number.

  • If the vehicle is within the above ranges, proceed to Step 2.
  • If the vehicle is not within the above ranges, return vehicle to the customer or inventory.
  1. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Labels Recalls 3719F attached to the vehicle’s hood or bulkhead. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.

  NOTE:  Be sure to verify Recall number as the vehicle may have multiple Recall labels.

 

eMDCS System – Warranty Vehicle Inquiry Results:

If eMDCS displays: Campaign Label is: Action to perform:
 RECALL 3719F OPEN Present Email Dealer Recall Help or Contact the Warranty Hotline at (877) 7276626 option 3 to update vehicle history.
Not present Proceed to “B. REPAIR PROCEDURE”.
 RECALL 3719F CLOSED Present Return vehicle to inventory or customer.
Not present Proceed to “C. CAMPAIGN LABEL INSTALLATION”.
RECALL 3719F IS NOT PRESENT Does not apply Recall does not apply to this vehicle. Return vehicle to inventory or customer.

 

B. REPAIR PROCEDURE 

CX-5 (KE) and Mazda6 (GL):

Reprogram the powertrain control module (PCM) with M-MDS, using IDS 113.06 software at this time.

 

Mazda3 (BP):

Reprogram the powertrain control module (PCM) with M-MDS, using MDARS.

 

Refer to the PCM Reprogramming Procedure by MMDS (IDS) and MMDS (MDARS) on MGSS for the detailed procedure.

 

C. CAMPAIGN LABEL INSTALLATION

  1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “3719F”, your dealer code, today’s date.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
MAZDA CX-5 2018-2019
MAZDA MAZDA3 2019
MAZDA MAZDA6 2018-2019

8 Associated Documents

Defect 573 Report

RCLRPT-19V497-6744.PDF 216.095KB

Download (PDF, 211KB)


Remedy Instructions and TSB

RCRIT-19V497-3997.pdf 288.783KB

Download (PDF, 282KB)


Remedy Instructions and TSB

RCRIT-19V497-5909.pdf 1152.816KB

Download (PDF, 1.1MB)


Recall Acknowledgement

RCAK-19V497-3081.pdf 280.232KB

Download (PDF, 274KB)


Manufacturer Notices(to Dealers,etc) – PARTS AND WARRANTY INFORMATION Recall Campaign 3719F

RCMN-19V497-0363.pdf 302.163KB

Download (PDF, 295KB)


Manufacturer Notices(to Dealers,etc) – Mazda Dealer Email – June 28, 2019

RCMN-19V497-5039.pdf 227.092KB

Download (PDF, 222KB)


Remedy Instructions and TSB

RCRIT-19V497-4513.pdf 289.623KB

Download (PDF, 283KB)


Remedy Instructions and TSB

RCRIT-19V497-7647.pdf 365.881KB

Download (PDF, 357KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V497&docType=RCL


 

Mazda Reprogramming

Mazda Reprogramming

 


MDSFA/MMP Required Hardware (Not Included)  

As shown in the diagram, an SAE J2534 pass-thru device is required to use the application.

J2534 Connection

 

Hardware validated by Mazda can be purchased separately from a third-party supplier. Validation has been done using the following J2534 pass-thru device and cables:

  • CarDAQ+ (includes RS232 and Ethernet cables)
  • Cable between CarDAQ and Vehicle – CD2534-J1962-FEPS (Sold separately / Required)

 

Important Information: Mazda makes no representations about the performance of third-party passthru devices. This pass-thru device list is provided voluntarily and as a courtesy. While our software meets SAE J2534, the pass-thru device manufacturer is responsible for making sure their pass-thru device operates properly on each Mazda vehicle and with Mazda software. We have listed the devices below because their manufacturers have attested that the tools have been validated to work. From time to time, we may test these devices. If we determine they do not operate properly or are obsolete, we may remove them from the list, without notice. Additionally, pass-thru devices listed here have been listed for their use with Mazda North American products only. While they may work with some European and other vehicles, they may not meet the requirements for those regions or operate properly.

 

Hardware can be purchased from a third-party supplier. Mazda has validated the following J2534 passthru devices:

 

**J2534 Pass-thru Device Manufacturer
*CarDAQ+ Drew Technologies Inc.
*Pass-Thru+XS Actia Corp.
*Snap-On Pass Thru Pro II Snap-On.
*Universal Reprogrammer EASE Diagnostics
*FLASH2 All-Makes Reprogrammer CARDONE Industries
*Bosch Mastertech VCI Bosch Diagnostics

*Contact the device manufacturer for the latest DLL and firmware versions.

**Many J2534 manufacturers sell and market similar J2534 devices with like names. Please exercise caution when using the list above for purposes of understanding devices Mazda has validated for use. J2534 Pass-thru Device Suppliers: Mazda has validated the J2534 devices listed on this page. Mazda does not plan to validate additional J2534 devices at this time.

 

PCM Reprogramming Process Overview 

  • Purchase a subscription to PCM Reprogramming on this website.
  • Download the application and install it on your PC.
  • Connect the J2534 pass-thru device to the PC and the vehicle, and power it up.
  • Run the application installed on your PC.
  • The application will determine whether or not a new calibration file is available.
  • If you choose to use the new file, the module will be reprogrammed.
  • If PATS functionality is required, it can be chosen from the toolbox.

 

CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
CarDAQ-Plus
CarDAQ-M
VSI J2534 ECU Reprogrammer
Drew Tech Mongoose Pro USB to CAN ISO9141 Interface

 

https://www.mazdaserviceinfo.com/pcm-reflashing


 

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  • Meets all of today's SAE J2534 standards.
  • Rugged plastic case included for safe and convenient transporting.
  • Free J2534 Toolbox application, online software updates and phone support.

Last update on 2019-08-09 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-08-09 / Affiliate links / Images from Amazon Product Advertising API

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