2019 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES

NHTSA ID Number: 10162022

Manufacturer Communication Number: SA-010-19

Summary

2019 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES: The new 2019 Mazda3 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. PDI fuse, Front Wiper Service Caution, i-ACTIVSENSE Switch, Traffic Sign Recognition (TSR), MAZDA CONNECT Power Function, MAZDA CONNECT Center Display View, In-Vehicle Digital Owner’s Manual, Navigation System, SIRIUSXM Data Service, Power Door Locks, Auxiliary Key, Transmitter Battery Saving Function, Keyless Entry Using Auxiliary Key, Rear Door Child Safety Locks Operation, Link Seat & Climate Control Temperatures, Seat Warmer Turns OFF, Electric Parking Brake (EPB), A/C Air Temperature Is Not Cold, Tire Pressure Monitoring System (TPMS), Condition Based Maintenance, M-MDS (MDARS) &, Part Replacement.

 

1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MAZDA	MAZDA3	2019

 

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[hide]

Service Alert Mazda North American Operations
Irvine, CA 92618-2922
Page 1 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Subject:
Service Alert No.: SA-010/19
2019 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED
FEATURES
Last Issued: 06/13/2019
BULLETIN NOTES
This Service Alert supersedes the previously issued Service Alert(s) listed below: The changes are noted in
Red.
Previous Service
Alert(s): Date(s) Issued:
SA-010/19 06/07/19, 05/09/19,05/02/19, 04/25/19,04/11/19, 03/29/19, 03/21/19,
03/15/19,03/08/19, 03/06/19, 03/05/19, 02/25/19
APPLICABLE MODEL(S)/VINS
2019 Mazda3
DESCRIPTION
The new 2019 Mazda3 has new and revised features that are different from previous models, and may be
difficult to understand. This Service Alert provides valuable information to support potential dealer and
customer concerns.
Index
PDI fuse
Front Wiper Service Caution
i-ACTIVSENSE Switch
Traffic Sign Recognition (TSR)
MAZDA CONNECT Power Function
MAZDA CONNECT Center Display View
In-Vehicle Digital Owner’s Manual
Navigation System
SIRIUSXM Data Service
Power Door Locks
Auxiliary Key
Transmitter Battery Saving Function
Keyless Entry Using Auxiliary Key
Rear Door Child Safety Locks Operation
Link Seat & Climate Control Temperatures
Seat Warmer Turns OFF
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 2 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Electric Parking Brake (EPB)
A/C Air Temperature Is Not Cold
Tire Pressure Monitoring System (TPMS)
Condition Based Maintenance
M-MDS (MDARS)
Part Replacement
Item Service Information
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 3 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Fuse to be Installed at PDI (JM1 = Japan built)
1. There is only one fuse removed at the factory that should be
installed at PDI. It is fuse F27 (25A). The fuse is stored in the lid of
the fuse box with the spare fuses.
2. The current PDI form is wrong. It states there are two (2) fuses
removed (F46 and F50) that should be installed. The form is being
updated with this change.
Fuse Block
(Engine Compartment)
Fuse Block
(Left Side)
Fuse to be Installed at PDI (3MZ = Mexico built)
1. There are two fuses removed at the factory that should be
installed at PDI. They are fuse F27 (25A) and F15 (15A).
2. NOTE: On some vehicles, fuse F13 (15A) is being removed
instead of F15 at the factory. This causes the Commander switch
to be inoperative.
3. The F27 (25A) fuse is stored in the lid of the fuse box with the
spare fuses.
4. The F15 (15A) fuse is stored in the lower panel compartment on
the left side of the steering wheel.
5. Go to SA-017/19 for details.
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 4 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Front Wiper Service Caution
1. Wiper arm park position is located under the hood.
2. When servicing front wipers, front wiper service mode is required
or damage to wiper arms may occur (see Service Information).
3. If wiper arms are replaced, M-MDS is needed for wiper arm
adjustment (see Service Information)
4. DO NOT use wiper arms as markers when in dealer inventory.
See Owner’s Manual ->
Maintenance and Care >
Replacing Windshield Wiper
Blades
MGSS: WINDSHIELD WIPER ARM
AND BLADE ADJUSTMENT
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 5 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
i-ACTIVSENSE Switch (New)
When iACTIVSENSE
is in normal
operating
status, the
instrument
cluster iACTIVSENSE
indicator is
green.
Activated Status: Green
When iACTIVSENSE
has an
environmen
tal fault,
such as a
dirty
windshield
or driving
into the
sun, the
instrument
cluster iACTIVSENSE
Stand-by Status: White
See Owner’s Manual -> When
Driving -> i-ACTIVSENSE -> iACTIVSENSE
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 6 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
indicator is
white.
When iACTIVSENSE
has a fault
that needs
diagnosis by
a
dealership,
the
instrument
cluster iACTIVSENSE
indicator is
amber.
Warning Status: Amber
When the iACTIVSENSE
switch is
pressed and
released
immediately
, the
following
systems are
canceled.
1. Lane
Departu
re
Warning
System
(LDWS)
2. Blind
Spot
Monitor
ing
(BSM)
3. Distanc
e Speed
Partially Cancelled Status:
INDICATOR IS TURNED OFF
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 7 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Alert
(DSA)
4. Rear
Cross
Traffic
Alert
(RCTA)
5. Lanekeep
Assist
System
(LAS)
To turn the
system back
to
“Activated
Status” ,
press the iACTIVSENSE
switch once.
NOTE: If
MRCC is
used, the
system will
also return
to
“Activated
Status”.
When the iACTIVSENSE
switch is
pressed and
held, all
systems are
canceled.
1. Lane
Departu
re
Warning
System
(LDWS)
Fully Cancelled Status:
I-ACTIVSENSE INDICATOR IS OFF
SBS OFF WARNING LIGHT IS ON
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 8 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
2. Blind
Spot
Monitor
ing
(BSM)
3. Distanc
e Speed
Alert
(DSA)
4. Rear
Cross
Traffic
Alert
(RCTA)
5. Lanekeep
Assist
System
(LAS)
6. Smart
Brake
Support
(SBS)
7. Smart
Brake
Support
[Rear]
(SBS-R)
8. Smart
Brake
Support
[Rear
Crossing
] (SBS
RC)
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 9 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Traffic Sign Recognition (TSR) *
Note:
1. TSR function is only available with a dealer installed in-vehicle
navigation system accessory.
2. TSR function requires Forward Sensing Camera (FSC) recognition
or navigation SD card map data when the vehicle is driven.**
3. TSR function is not displayed in the Active Driving Display.
4. TSR function is disabled when Apple CarPlay™ or Android Auto™ is
connected.
* Some models
MAZDA CONNECT
Speed Limit Alert OFF
(Default Setting)
No Function
Driving under the speed limit
See Owner’s Manual -> When
Driving -> i-ACTIVSENSE -> iACTIVSENSE -> Traffic Sign
Recognition System (TSR)
MGSS: Traffic Sign Recognition
(TSR)
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 10 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Driving over the speed limit
Stop sign and Speed Limit recognized
Do Not Enter sign and Speed Limit
recognized
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 11 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
MAZDA CONNECT
Speed Limit Alert ON
(Customer Setting
Change)
Excessive Speed Warning
MAZDA CONNECT Speed Limit Alert Customer Settings
1. Speed Limit Alert Settings
1. OFF
2. Visual
3. Visual + Audible
2. Speed Limit Alert Threshold
1. 0 mph
2. +5 mph
3. +10 mph
** SD Card maps may contain information about the speed limits of
the roads. The navigation system is able to warn driver if they exceed
the current limit. This information may not be available in some areas
or may not be fully correct for all roads on the map.
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 12 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
MAZDA CONNECT New Power Off Function
1. Audio Mute – Short press the volume knob (Press again to cancel)
2. Power Off – Press and hold the volume knob (Press and hold again
to Power ON)
See Owner’s Manual ->
Interior Features -> Mazda
Connect
MGSS: ENTERTAINMENT SYSTEM
In-vehicle Owner’s Manual
installation
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 13 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
MAZDA CONNECT Center Display View
The rear-view monitor and Android Auto do not utilize all of the
center display space.
Function Display
MAZDA
CONNECT FM
Apple CarPlay
Android Auto
Rear View
Monitor
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 14 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
In-Vehicle Digital Owner’s Manual
The in-vehicle digital OM can be displayed on the center display while
the vehicle is stopped. Customer can search descriptions and watch
videos of vehicle features and functions by operating the commander
switch.
NOTE:
1. The digital owner’s manual must be installed during PDI. Due to
printing deadlines and later updates to the digital manual, the
content of the digital manual may differ from the printed manual.
2. USB memory flash drive FAT16 or FAT32 format is required for
installation.
3. The vehicle’s infotainment system will only accept file names
[contents.tar] and [contents.sig]. File names with additional
suffixes will not be accepted.
4. The infotainment system may inadvertently be powered OFF if the
diagnostic assist function buttons are not pressed correctly.
Simply press and hold the volume knob to power back ON.
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 15 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Navigation System
2019 Mazda3 is not equipped with factory installed navigation
system, however, it is available as a dealer installed accessory.
NOTE: The 2019 Mazda3 accessory navigation SD is made in
Japan instead of USA. If you use a made in the USA navigation
SD card (for 6th gen) in the 2019 Mazda3, it will not function.
—
SIRIUSXM Data Service No Free Trial (Preferred Package and above)
1. Only available as a paid subscription.
2. 2019 Mazda3 is not equipped with factory installed navigation
system, however, it is available as a dealer installed accessory.
3. SiriusXM Traffic Plus feature requires in-vehicle navigation SD
card.
See Owner’s Manual -> Interior
Features -> Mazda Connect ->
Appendix
SA-007/19 – SIRIUSXM DATA
SERVICES
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 16 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Power Door Locks
Doors Lock With Keys In The Vehicle When Liftgate Lock Switch Is
Pressed.
(Japan built) vehicles with VINs lower than JM1BP******1142789
(produced before May 28, 2019)
DO NOT leave keys in the vehicle. The doors will lock with keys in the
vehicle when liftgate lock switch is pressed and liftgate is closed, but
the liftgate will not lock in the above condition.
NOTE: This is currently under investigation.
Doors cannot be unlocked using the outside door handle touch sensor
The door handle touch sensor system may not operate normally
under the following conditions:
1. Front passenger (without key) grabs and holds the outside door
handle before the driver (with key) touches the drivers outside door
handle unlock touch sensor.
2. You touch the sensing area of the door lock touch sensor and the
sensing area of the door release touch sensor at the same time.
Good No Good
See Owner’s Manual ->
Before Driving -> Doors and Locks
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 17 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Auxiliary Key
The auxiliary keys need to be inserted into the transmitters during
PDI.
Auxiliary Key Transmitter
NOTE: The auxiliary keys are small and could be
overlooked during PDI.
Vehicles arrive at the dealer with Auxiliary Keys
located in the glove compartment*
Vehicles arrive at the dealer with Transmitters
located in the front cup holder*
* Vehicles that arrive at the dealer after business hours, transmitters/auxiliary keys are located in
the dealer’s early bird key drop box.
1. If one auxiliary key is lost, some key machines can trace cut a new
replacement key.
2. If both auxiliary keys are lost, key cutting machines do not
recognize vehicle key code and will not cut new replacement keys.
1. Mazda is aware of this issue and is working on a resolution.
Transmitter Note:
1. If one transmitter is lost, inform the customer to take cautions not
to lose the 2nd transmitter.
2. If both transmitters are lost, the vehicle will be disabled.
1. MDARS is not able to program transmitters at this time.
2. Mazda is aware of this issue and is working on a resolution.
See Owner’s Manual -> Before
Driving -> Keys-> Auxiliary key
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 18 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Insert the auxiliary key into the transmitter.
Remove the transmitter lower cover by sliding
the knob in the direction shown and then
sliding the cover in the opposite direction.
Insert the auxiliary key.
Install the transmitter lower cover by inserting
the tabs of the lower cover into the slots of the
transmitter.
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 19 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Transmitter Battery Saving Function (Key Fob)
The new 2019 Mazda3 has a “power saving” function built into the
keyless entry system where some key fob functions are disabled. This
feature could accidentally be enabled and some concerns with the
vehicle may be:
1. Engine does not start.
2. Engine does not start unless you hold the fob to the start/stop
button.
3. Doors do not unlock using the door handle, but unlock with the
remote.
4. Doors do not lock using the door handle, but lock with the
remote.
5. Transmitter indicator light does not turn on/flash.
Turning on the power saving
function
After you have turned on the
power saving function according
to the following procedure, the
hazard warning lights and sound
operate* one time.
1. Press the lock button on the
transmitter 4 times within 3
seconds to turn on the operation
indicator light.
2. Press the lock button
continuously for 1.5 seconds or
longer while the operation
indicator light turns on (for 5
seconds).
3. Press any of the buttons on the
transmitter to make sure that the
operation indicator light does not
turn on/flash.
Turning off the power saving
function
After you have turned off the
power saving function according
to the following procedure, the
hazard warning lights and sound
operate* one time.
1. Press any of the buttons on the
transmitter to make sure that the
operation indicator light does not
turn on/flash.
2. Press the lock button on the
transmitter 4 times within 3
seconds to turn on the operation
indicator light.
3. Press the lock button
continuously for 1.5 seconds or
longer while the operation
indicator light turns on (for 5
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 20 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
seconds).
*: with the advanced keyless
function
Also see Owner’s Manual ->
Before Driving -> Keys -> Power
saving function
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 21 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Keyless Entry Using Auxiliary Key
If the vehicle battery is discharged and/or the key battery is dead,
vehicle entry is possible using the auxilary key.
See Owner’s Manual ->
Before Driving -> Keys -> Auxiliary
Key
Then refer to Owner’s Manual ->
Before Driving -> Doors and Locks
-> Unlocking with Auxiliary Key
Rear Door Child Safety Locks Operation
The auxiliary key is required to enable (lock) and disable (unlock) the
rear door child safety locks.
1. Auxiliary Key
2. Lock
3. Unlock
See Owner’s Manual ->
Before Driving -> Doors and Locks
-> Rear Door Child Safety Locks
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 22 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Seat Warmer and Heated Steering Wheel Auto Mode
The driver and front passenger’s seater warmers* and the heated
steering wheel* can be set to be automatically controlled (turned on
and off) by the climate control system, depending on the set
temperature.
Auto Mode
1. Go to MAZDA CONNECT home screen and select “Settings”
2. Select “Vehicle Settings”.
3. Enable “Link Seat Climate Control Temperatures”.
4. Press the climate control AUTO switch.
Link Seat Climate Control Temperatures
Setting
Climate Control Auto
Switch
* if equipped
See Owner’s Manual ->
Essential Safety Equipment ->
Seat Warmer/Heated Steering
Wheel -> Seat Warmer / Heated
Steering Wheel
Seat Warmer Turns OFF in Manual Mode
JM1 (Japan built) vehicles produced before December 17, 2018
3MZ (Mexico built) vehicles produced before March 19, 2019
1. The front seat warmers turn OFF after approximately 10 minutes
in manual mode.
2. DTC B1030:13 (SEAT WARMER UNIT (LH) CIRCUIT MALFUNCTION
(HEATER SIDE)) is stored.
3. Front seat warmer functions after seat cool down and ignition OFF
-> ON cycle.
Contact Hotline for latest repair information.
—
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 23 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Seat Warmer Will Not Turn ON After Previous Usage
JM1 (Japan built) vehicles produced after December 17, 2018
3MZ (Mexico built) vehicles produced after March 19, 2019
1. DTC B1030:13 (SEAT WARMER UNIT (LH) CIRCUIT MALFUNCTION
(HEATER SIDE)) is stored.
2. Front seat warmer functions after seat cool down and ignition OFF
-> ON cycle.
Contact Hotline for latest repair information.
—
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 24 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Electric Parking Brake (EPB)
Parking Brake Auto Operation
When the ignition is switched OFF, the parking brake will be applied
automatically. The EPB indicator light in the instrument cluster and
the EPB switch indicator light turn ON.
1. Indicator light
Canceling the Parking Brake Auto Operation
Parking brake auto operation can be canceled using the procedure in
the Owner’s Manual.
NOTE: When the ignition is cycled back ON, the parking brake auto
operation is restored.
Parking Brake Automatic Release
If the accelerator pedal is depressed with the parking brake applied
and all of the following conditions are met, the parking brake is
automatically release. When the parking brake is released, the EPB
indicator light in the instrument cluster and the EPB switch indicator
light turn off.
A/T M/T
Engine is running
Driver’s door is closed
Driver’s seat belt is fastened
Selector lever is in the D, M, or R
position
Shift lever is in a position other than
neutral
Clutch pedal is depressed halfway
See Owner’s Manual -> When
Driving -> Brake -> EPB Auto
operation
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 25 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
A/C Air Temperature Is Not Cold
When diagnosing A/C performance complaints, use a thermometer as
shown below and only compare A/C performance to another vehicle
that is the same model/year/HVAC type*.
*HVAC Types:
1. FULL-AUTO AIR CONDITIONER
2. MANUAL AIR CONDITIONER
MGSS: REFRIGERANT SYSTEM
PERFORMANCE TEST [(US)]
Tire Pressure Monitoring System (TPMS) Change
The TPMS system uses a new rubber type direct TPMS.
NOTE: The new rubber type is not reusable. If the TPMS sensor is
removed from the wheel, it must be replaced.
New Rubber Type Old Metal Type
MGSS: TIRE PRESSURE
MONITORING SYSTEM (TPMS)
Service Alert No.: SA-010/19 Last Issued: 06/13/2019
Page 26 of 26
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Condition Based Maintenance (Except Canada)
The vehicle calculates the maintenance (oil change) timing.
1. This function cannot be turned OFF.
2. Distance until the oil change is available in MAZDA CONNECT.
3. Reset is required after every oil change.
MGSS: MAINTENANCE MONITOR
OPERATION PROCEDURE
New M-MDS (MDARS)
A new M-MDS diagnostic tester (MDARS) for 7th generation vehicles
(starting with the 2019 Mazda3) is used.
1. Performs more maintenance service functions
2. Performs more complicated vehicle electrical system diagnostic
3. Reprograms more ECU’s
MGSS: BASIC KNOWLEDGE
Parts Replacement
When replacing vehicle parts such as ECU’s, motors, seats….etc,
always refer to MGSS. Some new components may not operate if
MGSS new part replacement procedure is not performed.
—

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Service Alert No.: SA-010/19
Last Issued: 06/13/2019

https://www.nhtsa.gov/recalls?nhtsaId=10162022

https://static.nhtsa.gov/odi/tsbs/2019/MC-10162022-0001.pdf

 

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