NHTSA ID Number: 10162015
Manufacturer Communication Number: 09-023-19-3596
Summary
Some vehicles (without inner cloth/headliner) may exhibit rubbing/contact marks on the top fabric of the convertible top around the area as shown. The marks may occur on the right and/or left side(s). This is caused by the top fabric receiving vibration and the stitching line (hard) touching the top fabric while the vehicle is running with the convertible top opened (top fabric folded and piled up). To correct this concern, the link stopper of the convertible top has been changed to adjust the opening angle of the convertible top, thereby decreasing the contact pressure applied to the top fabric when folded and piled up. NOTE: Compared to the top fabric with inner cloth, the top fabric without inner cloth is more likely to have this concern because the folded height is set lower, therefore the top fabric is folded and piled up in more tight condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
MAZDA | MX-5 | 2016 |
APPLICABLE MODELS/VINS
2016 MX-5 (without inner cloth/headliner) with VINS lower than JM1ND******117607 (produced before May 16, 2016)
DESCRIPTION
Some vehicles (without inner cloth/headliner) may exhibit rubbing/contact marks on the top fabric of the convertible top around the area as shown. The marks may occur on the right and/or left side(s).
This is caused by the top fabric receiving vibration and the stitching line (hard) touching the top fabric while the vehicle is running with the convertible top opened (top fabric folded and piled up). To correct this concern, the link stopper of the convertible top has been changed to adjust the opening angle of the convertible top, thereby decreasing the contact pressure applied to the top fabric when folded and piled up.
NOTE: Compared to the top fabric with inner cloth, the top fabric without inner cloth is more likely to have this concern because the folded height is set lower, therefore the top fabric is folded and piled up in more tight condition.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
Replace the convertible top assembly with a modified one according to the procedure on MGSS (CONVERTIBLE TOP REMOVAL/INSTALLATION).
NOTE: Explain to the customer that by installing the modified convertible top assembly, the rubbing/contact marks will be less likely to occur. However, from a structural standpoint with the fabric top being folded and piled up, it is impossible to prevent it completely and it may recur depending on the vehicle usage condition.
Bulletin No.: 09-023/19
Last Issued: 06/06/2019
- Powerful Soft-Top Cleaning - Removes embedded dirt, stains, grease, tar, sap, and road film from convertible tops & tonneau covers without damaging fibers.
- Multi-Material Safe - Formulated to clean canvas, vinyl, fabric, textile, and synthetic soft tops while preserving color and texture.
- Fast Penetrating Formula - Deep-acting surfactants break grime loose instantly, producing foam that lifts particulates for wipe or rinse removal.
- Paint & Glass Friendly - Safe if overspray reaches paint, windows, rubber trim, or chrome—won’t harm surfaces when used as directed.
- Prepping for Protection - Leaves convertible top clean and primed for top protectants or repellent treatments to extend fabric life.
- Powerful Fabric Cleaning Formula: Designed to lift stubborn stains, dirt and debris from fabric convertible tops while brightening the material, helping maintain a clean and refreshed appearance with minimal effort
- Improves Water Repellency: The included fabric guard helps reinforce the material’s ability to shed water, supporting easier maintenance and helping reduce moisture absorption and everyday soiling.
- Supports Cleaner Results Over Time: After cleaning, the treatment helps maintain the fabric’s appearance by reducing everyday buildup and making routine maintenance easier. Continued use supports the overall condition and longevity of outdoor fabrics.
- Complete Convertible Top Care System: Kit combines a dedicated cleaner with a high performance fabric guard to simplify routine maintenance. Both products work together to deliver thorough cleaning and reliable fabric protection
- Outdoor Fabric Applications: Suitable for maintaining fabric convertible tops, tonneau covers and similar outdoor textiles. Helps preserve appearance and performance across a variety of fabric based uses in varying weather conditions
- Fast cleaning, removes stubborn stains
- Protectant restores original color-Protects against staining & sun damage
- Adds years of life to tops & covers-Fast cleaning, removes stubborn stains
- Protectant restores original color
- Protects against staining & sun damage
- Safely cleans convertible tops made from fabric, canvas, vinyl, or synthetic materials—restores original color and removes embedded grime.
- Breaks down tough stains, bird droppings, road tar, and tree sap—formulated to lift contaminants without damaging delicate roof materials.
- Fast-acting foaming spray loosens dirt and debris—spray, agitate, and rinse for spotless convertible tops and weatherproof surfaces.
- Perfect for soft tops, Jeep roofs, tonneau covers, and fabric sunshades—use with a convertible brush or microfiber towel for optimal results.
- Safe for use on both light and dark convertible tops—won’t fade, bleach, or strip fabric color when used as directed.
SEOCONTENT-START
Technical
Service Bulletin Mazda North American Operations
Irvine, CA 92618-2922
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Subject:
Bulletin No.: 09-023/19
RUBBING/CONTACT MARKS ON CONVERTIBLE TOP (TOP FABRIC WITHOUT INNER CLOTH/HEADLINER)
Last Issued: 06/06/2019
APPLICABLE MODELS/VINS 2016 MX-5 (without inner cloth/headliner) with VINS lower than JM1ND******117607 (produced before May 16, 2016) DESCRIPTION Some vehicles (without inner cloth/headliner) may exhibit rubbing/contact marks on the top fabric of the convertible top around the area as shown. The marks may occur on the right and/or left side(s). NOTE: Left side is shown.
This is caused by the top fabric receiving vibration and the stitching line (hard) touching the top fabric while the vehicle is running with the convertible top opened (top fabric folded and piled up). To correct this
Bulletin No.: 09-023/19
Last Issued: 06/06/2019
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
concern, the link stopper of the convertible top has been changed to adjust the opening angle of the convertible top, thereby decreasing the contact pressure applied to the top fabric when folded and piled up. NOTE: Compared to the top fabric with inner cloth, the top fabric without inner cloth is more likely to have this concern because the folded height is set lower, therefore the top fabric is folded and piled up in more tight condition. Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern. 2. Check warranty history for a previous repair. if a top assembly was previously replaced under warranty, do not replace it again. 3. Replace the convertible top assembly with a modified one according to the procedure on MGSS (CONVERTIBLE TOP REMOVAL/INSTALLATION). NOTE: Explain to the customer that by installing the modified convertible top assembly, the rubbing/contact marks will be less likely to occur. However, from a structural standpoint with the fabric top being folded and piled up, it is impossible to prevent it completely and it may recur depending on the vehicle usage condition. 4. Verify repair.
PARTS INFORMATION
Parts Number
Description
Qty.
N243-R1-020R-02
Top, Soft
1
Bulletin No.: 09-023/19
Last Issued: 06/06/2019
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical—including photocopying and recording and the use of any kind of information storage and retrieval system —without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
90
Damage Code
9A
Part Number Main Cause
N243-R1-020*-**
Quantity
1
Operation Number / Labor Hours:
XXM4AARX / 1.5 Hr.
SEOCONTENT-END
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