2019 Mazda CX-9 – Potential Tire Tread Separation – Safety Recall 4019J

October 28, 2019 NHTSA CAMPAIGN NUMBER: 19V770000

Tire Tread Can Detach

A detached tire tread can decrease vehicle stability and increase the risk of a crash.

 

NHTSA Campaign Number: 19V770

Manufacturer Mazda North American Operations

Components TIRES

Potential Number of Units Affected 146

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire’s manufacturing, allowing the tread to separate and detach.

 

Remedy

Mazda will notify owners, and dealers will inspect all four tire serial numbers, replacing the tires as necessary, free of charge. The recall began December 4, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda’s number for this recall is 4019J.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda has a Recall

 

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REPAIR PROCEDURE
Recall Campaign 4019J

 

2019 CX-9 – Vehicle Instability Due to Partial Tire Tread Separation – Safety Recall 4019J

 

NOTE:  DO NOT DISCARD THE AFFECTED TIRES WHEN REMOVED!  THEY WILL BE SHIPPED BACK TO SUMITOMO 

 

A. VEHICLE INSPECTION PROCEDURE

Verify that the vehicle is within the following ranges:

Model	Subject VIN range	Subject production date range
2019 CX-9	JM3 TC**** K1 326654 – 327163	From May 8, 2019 through May 15, 2019

 

The asterisk symbol “*” can be any letter or number.

 

– If the vehicle is not within the above ranges, return vehicle to the customer or inventory.

Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect the vehicle for Campaign Label Recall 4019J which would be attached to the vehicle’s hood or bulkhead. Refer to eMDCS System –

Warranty Vehicle Inquiry Results in the table below.

NOTE:  Be sure to verify Recall number as the vehicle may have multiple Recall labels.

 

 eMDCS System – Warranty Vehicle Inquiry Results:

If eMDCS displays:	Campaign Label is:	Action to perform:
RECALL 4019J OPEN	Present	Email Dealer Recall Help or Contact Warranty Hotline at (877) 727-6626 option 3 to update vehicle history.
	Not present	Proceed to “B. REPAIR PROCEDURE”.
RECALL 4019J CLOSED	Present	Return vehicle to inventory or customer.
	Not present	Proceed to “C. CAMPAIGN LABEL INSTALLATION”.
RECALL 4019J IS NOT PRESENT	Does not apply	Recall does not apply to this vehicle. Return vehicle to inventory or customer.

 

B. REPAIR PROCEDURE

This campaign is applicable only for vehicles with FALKEN size 255/50/20 tires 

Dealer Inventory Vehicles

1. Check the serial number on the sidewall of all four (4) tires.

2. Document how many tires have serial number “1619”. If one or more is found, move to step 3.   If no tire has serial 1619, then return the vehicle back to stock and place a completed campaign label on the vehicle.
3. Remove the wheel and dismount any tire that has Serial Number 1619 and replace it with a new tire and balance the assembly. Drill a ½” hole in each failed tire next to the serial # and place in a secure area in your service department.
4. Contact Sumitomo below by phone or email to arrange free, expedited shipment of tires that failed the inspection. They will also arrange free pickup of the affected “1619” tires.  Also, please install a campaign label as in section “C”.

 

Customer Vehicles

1. Follow step 1 in the above Dealer Inventory Vehicle Repair Procedure
2. 1. If more than one tire on the vehicle has serial number 1619, replace all four tires.
3. Measure each tire and document the wear. A brand new tire comes with 10/32” of
   
   tread depth.
   1. If there is only one tire with a serial number 1619, and if any tire is at 8/32”
      
      or less indicating 2/32” wear exists, on a AWD vehicle, then contact
      
      Sumitomo to replace all 4 tires on the vehicle.
      1. NOTE: Any tire that is not “1619” can be kept in service or reused by the dealer and do not need to be returned to Sumitomo. E.g., serial number 1419 or 1519.
   2. If any tire is at 8/32” or less indicating 2/32” wear exists for a FWD vehicle, then contact Sumitomo to replace the affected tire and the tire on the opposing side of the vehicle.
   3. For AWD and FWD, if more than 8/32” of tread is present on the tire with the serial number 1619, then just replace that specific tire.

Sumitomo Tire Contact: Leeann Martinez
Phone:  (909) 694-3092 (PST)  OR email: Lmartinez@srnatire.com 

If none of the tires have serial number “1619”, no further action is necessary. Return the vehicle to the customer and attach a completed campaign label as shown in section “C” below. Note:  The serial number is the date code, so therefore “1619” is the 16th week of 2019.

 

C. CAMPAIGN LABEL INSTALLATION:

1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “4019J”, your dealer code, and today’s date.

2. Affix it to the hood or bulkhead as shown:

3. Return the vehicle to customer.

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PARTS AND WARRANTY INFORMATION
Recall Campaign 4019J

 

CONDITION OF CONCERN

The tire tread rubber may partially separate from the tire body on certain vehicles. If the tread rubber separation occurs, it could lead to vehicle instability, which may increase the risk of a crash. Vibration and/or flapping noise can occur prior to tire tread separation.

 

OUTLINE OF REPAIR

Check the serial number on the sidewall of all four (4) tires. If one or more tires has serial number 1 61 9, contact Sumitomo Tires to order replacements.

 

SUBJECT VEHICLES

Model	Subject VIN range	Subject production date range
201 9 CX-9	JM3 TC          326654 – 3271 63	From May 8, 201 9 through May 15, 2019

 

The asterisk symbol      can be any letter or number.

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail no later than December 16, 2019.

 

PARTS (TIRE) INFORMATION

Per instructions in the dealer email on November 6, 2019, please order all tires for this recall from the Sumitomo Tire Contact: Leeann Martinez

Phone: (909) 694-3092 (PST) OR email: Lmartinez@srnatire.com

Note: The Sumitomo tire company is not to be billed for any tire under this recall as shipment and return will be handled FREE OF CHARGE by Sumitomo. If you have a question related to claims for repairs under this recall please contact Dealer Recall Help on MXConnect > Warranty or the Mazda Warranty Department.

Description	Part number	Quantity	Notes	Scrap
FALKEN Tire P255/50R20	7777-SP-R75		Order from Sumitomo Tire contact: Leeann Martinez Phone: (909) 694-3092 (PST) OR email: Lmartinez@srnatire.com	All Tires with serial 1619 must be returned to the Sumitomo Tire Company
Campaign Label	9999-95-065A-06	1=50 labels	Obtain in Mazda e-Store(no char e)

 

WARRANTY CLAIM PROCESSING INFORMATION

		Inspection of Serial Number of four tires, & none have serial 1619
Process Number		Al<063A
Symptom Code		99
Damage Code		99
Part Number Main Cause & Quantity		7777-SP-R75 & O pcs.
Labor Operation Number & Labor Hours		XXRB8XCX & 0.2 hrs.

 

	Replacement of Tire(s) (Includes inspection of all four tires)
	One tire	Two tires	Three tires	Four Tires
Process Number	Al<063B	AK063B	AK063B	Al<063B
Symptom Code	99	99	99	99
Damage Code	99	99	99	99
Part Number Main Cause & Quantity	7777-SP-R75 & 0 pcs.	7777-SP-R75 & 0 pcs.	7777-SP-R75 & 0 pcs.	7777-SP-R75 & O pcs.
Related Part Number & Quantity	7777-SP-R81 & 1 pc.	7777-SP-R81 & 2 pcs.	7777-SP-R81 & 3 pcs.	7777-SP-R81 & 4 pcs.
Labor Operation Number & Labor Hours	XXRB9XRX & 0.4 H	XXRBAXRX & O.7H	XXRBBXRX & 0.9 H	XXRBCXRX & l .l H

 

** MNAO will pay the dealer a $25 per tire handling fee for each tire replaced. This is reflected in the related part number.

 

RENTAL CAR INFORMATION

Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less in order to allow the next customer the same experience.

Rental Car Warranty Claim Information

	MCVP Vehicle Preferred	Rental Agency Vehicle
Warranty Type Code	MCVP does not require claim submission
Symptom Code		99
Damage Code		99
Part Number Main Cause		5555-40-19JR
Part Quantity
Labor Operation Code		MM024XRX
Labor Hours
Sublet — Rental Car
Sublet Invoice Number		Number from Rental Invoice or Dealer Purchase Order
Sublet Type Code		Enter “Z9” (other)
Sublet Amount		Up to $30.00 per day for the number of days customer had rental car
Sublet Text		Number of days rental car was supplied to customer

 

Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.

 

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IMPORTANT SAFETY RECALL

 

2019 CX-9 Vehicle Instability due to Partial Tire Tread Separation – Safety Recall 4019J

NHTSA Campaign Number 19V-770

 

December 2019

 

This notice applies to your vehicle: VIN _______________

 

Dear Mazda Owner:

 

This notice is sent to you in accordance with the National Traffic and

Motor Vehicle Safety Act.

Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year CX-9 vehicles produced from May 8, 2019 through May 15, 2019.

If you received this notice, your vehicle is included in this Safety Recall.

 

What is the problem?

On certain CX-9 vehicles, the tire tread rubber may partially separate

from the tire body.  During the manufacturing process of the tire, a special rubber compound used for prototype tire production was accidentally mixed into the rubber compound for standard production tires, which decreases the tire tread strength.  If the tread rubber partial separation occurs, it could lead to vehicle instability, which may increase the risk of a crash.  A vibration and/or flapping noise may occur prior to tire tread separation.  Partial rubber separation from the tread or irregular tread wear may also be observed.

 

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will check the tires of your vehicle, and if any of the installed tires are affected, replace all four tires with new ones.  The repair will be performed at no cost to you.   

 

How long will it take?

It will take approximately half an hour to inspect the tires and if replacement of tires is necessary, it will take another one hour to complete the repair; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

 

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your Mazda vehicle repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.  

 

Where is the closest Mazda dealer?

To locate your nearest Mazda dealer, visit our website www.MazdaRecallInfo.com, or call our Customer Experience Center at (800) 222-5500, option #4.

 

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.

 

What if you already paid for repair related to partial tire tread separation concern?

If you have already paid for repair or parts replacement due to conditions similar to this recall campaign prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please complete the enclosed “Reimbursement Application Form”, include the necessary documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for processing.

 

Still have questions?

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

Sincerely,

Mazda North American Operations

 

Para información en español, visite www.MazdaSeguridad.com o llame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opción #8 para hablar con un representante en español.

 

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December 3, 2019

 

Attention:   Mazda General, Parts and Service Managers

 

Subject: Launch of Safety Recall 4019J – 2019 Mazda CX-9 – Vehicle Instability Due to Partial Tire Tread Separation 

 

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2019 CX-9 vehicles within the VIN range below, affecting 146 U.S. vehicles.

 

Affected Vehicles:

Model	Subject VIN range	Subject production date range
2019 CX-9	JM3 TC**** K0 326654 – 327163	From May 08, 2019 through May 15, 2019

 

Action Required:

• There are 18 vehicles in Dealer inventory that still require repairs under 4019J. If you have not already contacted Sumitomo in regards to your affected Dealer inventory vehicles please follow the updated repair procedures posted to MGSS and contact Sumitomo upon receipt of this notice.  
• If a Customer vehicle arrives in your shop, please follow the repair procedures and contact the Sumitomo Tire Company below.
• NOTE: For all repairs, please store all tires with the lot number “1619” FREE return shipment will be arranged by Sumitomo when your tires are ordered.   All “1619” tires must arrive back at Sumitomo for the warranty claim to be paid.  If you need further assistance, please contact Dealer Recall Help on MXConnect > Warranty for assistance.

 

Sumitomo Tire Contact: Leeann Martinez  

Phone: (909) 694-3092 (PST) OR email: Lmartinez@srnatire.com

 

Concern Outline:

On certain CX-9 vehicles, the tire tread rubber may partially separate from the tire body.  During the manufacturing process of the tire, a special rubber compound used for prototype tire production was accidentally mixed into the rubber compound for standard production tires, which decreases the tire tread strength.  If the tread rubber partial separation occurs, it could lead to vehicle instability, which may increase the risk of a crash.  A vibration and/or flapping noise may occur prior to tire tread separation.  Partial rubber separation from the tread or irregular tread wear may also be observed.  

 

Owner Notification:

Mazda will notify approximately 100 owners of affected vehicles by first class mail on December 4^th, 2019.  Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

 

To help you effectively perform this recall, Mazda has developed the following resources:

• Parts and Warranty information and Repair procedures have been posted on MGSS (Mazda Global Service Support) websites via MXConnect.
• For warranty claim questions, please contact the Warranty Hotline at (877) 727-6626, Option 3. For recall questions, please contact Dealer Recall Help on MXConnect > Warranty.
• For questions about ordering or returning tires for this recall, please contact the Sumitomo Tire Company: Leeann Martinez Phone: (909) 694-3092 (PST) OR email: Lmartinez@srnatire.com

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

We  apologize  for  any  inconvenience  this  recall  may  cause  you  and  your  customers.  Your understanding and support in carrying out this campaign is greatly appreciated.

 

Protect What is Important to You

Mazda North American Operations

Sincerely,

Travis Young
Manager, Recalls, Technical Services Division
Mazda North American Operations

 

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November 6, 2019

 

Attention:   Mazda General, Parts and Service Managers

 

Subject: Safety Recall 4019J – Vehicle Instability Due to Partial Tire Tread Separation – Tire Supply Ordering Update (in red)

 

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2019 CX-9 vehicles within the VIN range below, affecting 146 U.S. and U.S. Territory vehicles.

 

Affected Vehicles:

Model	Subject VIN range	Subject production date range
2019 CX-9	JM3 TC**** K0 326654 – 327163	From May 08, 2019 through May 15, 2019

 

Concern Outline:

The tire tread rubber may partially separate from the tire body on certain vehicles. If the tread rubber separation occurs, it could lead to vehicle instability, which may increase the risk of a crash. Vibration and/or flapping noise can occur prior to tire tread separation.

 

Action Required:

• In order to receive tires for affected Dealer inventory vehicles please follow the updated repair procedures posted to MGSS today and contact Sumitomo with the number of affected tires at your dealership. After contacting Sumitomo, replacement tires will then be express shipped to dealers FREE OF CHARGE by the Sumitomo Tire Company beginning this week.  
• For Customer vehicles a push shipment based on vehicle locations is being prepared by Sumitomo and we will send another communication next week. If a customer vehicle arrives in your shop prior to this push shipment, please follow the repair procedures and contact the Sumitomo Tire Company below and they will express ship tires needed for the Customer vehicle repair.
• NOTE: Please secure all tires with the lot number “1619” when dismounted from the rim as all tires must arrive back at Sumitomo for the warranty claim to be paid.  FREE return shipment will be arranged by Sumitomo when your tires are ordered.   If you need further assistance, please contact Dealer Recall Help on MXConnect > Warranty for assistance.

Sumitomo Tire Contact: Leeann Martinez  

Phone: (909) 694-3092 (PST) OR email: Lmartinez@srnatire.com

 

 

As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS.  Please remember that the vehicle can be delivered once the recall has been completed.  Even though the RDR Recall Warning will still display, the Warranty Claim to close the recall is not required to be entered into eMDCS to RDR the vehicle and can be submitted once Parts and Warranty information is available.

 

We apologize for any inconvenience this  recall  may  cause  you  and  your  customers.  Your understanding and support in carrying out this campaign is greatly appreciated.

 

Protect What is Important to You

Mazda North American Operations

Sincerely,

 

Travis Young
Manager, Recalls, Technical Services Division
Mazda North American Operations

 

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MAZDA DEALER EMAIL

October 30, 2019

Attention: Mazda General, Parts and Service Managers

Subject: Safety Recall 4019J – 2019 CX-9 Potential Tire Tread Separation

 

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2019 CX-9 vehicles within the VIN range below, affecting 1 53 U.S. and U.S. Territory vehicles.

 

Affected Vehicles:

Model	Subject VIN range	Subject production date range
2019 cx-9	JM3TC 1<0 326654-327163	From May 08, 2019 through May 1 5, 2019

 

Concern Outline:

The tire tread rubber may partially separate from the tire body on certain vehicles. If the tread rubber separation occurs, it could lead to vehicle instability, which may increase the risk of a crash. Vibration and/or flapping noise can occur prior to tire tread separation.

 

Action Required:

Currently there are 57 unsold affected vehicles that are in dealer inventory or arriving to your dealership. These vehicles must not be delivered to customers until the recall repair has been completed. The repair procedure will be available today October 30, 2019 on the Mazda Global Support System (MGSS). Please follow the repair procedure to inspect the tire to see if a specific serial number is present.

As a reminder all vehicles under this recall will show as “Not Launched” status in eMDCS. Mazda is working with the supplier to quicldy receive tires to complete this recall. Once an adequate number oftires are available a communication will be sent. Please remember that the vehicle can be delivered once the recall has been completed. Even though the RDR Recall Warning will still display, the Warranty Claim to close the recall is not required to be entered into eMDCS to RDR the vehicle and can be submitted once Parts and Warranty information is available.

 

Owner Notification:

Mazda will notify owners of affected vehicles by first class mail no later than December 20, 2019. Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform this recall, Mazda has developed the following resources:

1. Affected unsold VIN list will post on MGSS by October 30, 2019. Repair procedures will post to MGSS today October 30, 2019. Parts and Warranty information, will post on MGSS (Mazda Global Service Support) websites via MXConnect as soon as possible, hopefully by November 4, 2019.
2. For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
3. Vehicles will display in eMDCS as “Not Launched” on October 30, 2019. Once Parts and Repair procedures are posted, claims can be input into eMDCS however, repairs MUST be completed on instock units when parts are available and can be completed on customer vehicles that exhibit the condition or that cannot wait.
4. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.

 

Protect What is Important to You

 

Mazda North American Operations

 

Sincerely,

Hideo Takashima
Director, Technical Services Division
Mazda North American Operations

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MAZDA	CX-9	2019

 

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14 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V770-5827.PDF 211.229KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V770-5907.pdf 80.559KB

 

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Manufacturer Notices(to Dealers,etc)- Subject: Launch of Safety Recall 4019J – 2019 Mazda CX-9 – Vehicle Instability Due to Partial Tire Tread Separation

RCMN-19V770-6284.pdf 53.994KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V770-5490.PDF 211.128KB

 

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Remedy Instructions and TSB

RCRIT-19V770-1124.pdf 265.608KB

 

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Defect Notice 573 Report

RCLRPT-19V770-2883.PDF 214.649KB

 

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Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email 11/6/19

RCMN-19V770-7392.PDF 108.854KB

 

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Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4019J

RMISC-19V770-5388.pdf 688.069KB

 

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Recall Acknowledgement

RCAK-19V770-4232.pdf 244.841KB

 

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Remedy Instructions and TSB

RCRIT-19V770-6686.pdf 1176.009KB

 

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Remedy Instructions and TSB

RCRIT-19V770-5267.pdf 161.79KB

 

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Manufacturer Notices(to Dealers,etc)- Safety Recall 4019J – 2019 CX-9 Potential Tire Tread Separation

RCMN-19V770-4982.pdf 560.953KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V770-2438.PDF 211.315KB

 

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V770-1220.PDF 211.419KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V770&docType=RCL

 

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