2019 Mazda CX-9 – Potential Tire Tread Separation – Safety Recall 4019J

October 28, 2019 NHTSA CAMPAIGN NUMBER: 19V770000

Tire Tread Can Detach

A detached tire tread can decrease vehicle stability and increase the risk of a crash.

 

NHTSA Campaign Number: 19V770

Manufacturer Mazda North American Operations

Components TIRES

Potential Number of Units Affected 146

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire’s manufacturing, allowing the tread to separate and detach.

 

Remedy

Mazda will notify owners, and dealers will inspect all four tire serial numbers, replacing the tires as necessary, free of charge. The recall is expected to begin December 18, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda’s number for this recall is 4019J.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda has a Recall


2019 CX-9 – Vehicle Instability Due to Partial Tire Tread Separation – Safety Recall 4019J

 

NOTE:  DO NOT DISCARD THE AFFECTED TIRES WHEN REMOVED!  THEY WILL BE SHIPPED BACK TO SUMITOMO 

 

A. VEHICLE INSPECTION PROCEDURE

Verify that the vehicle is within the following ranges:

Model Subject VIN range Subject production date range
2019 CX-9 JM3 TC**** K1 326654 – 327163 From May 8, 2019 through May 15, 2019

The asterisk symbol “*” can be any letter or number.

 

– If the vehicle is not within the above ranges, return vehicle to the customer or inventory.

Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect the vehicle for Campaign Label Recall 4019J which would be attached to the vehicle’s hood or bulkhead. Refer to eMDCS System –

Warranty Vehicle Inquiry Results in the table below.

NOTE:  Be sure to verify Recall number as the vehicle may have multiple Recall labels.

CAMPAIGN LABEL CAMPAIGN LABEL

 

 eMDCS System – Warranty Vehicle Inquiry Results:

If eMDCS displays: Campaign Label is:  Action to perform: 
RECALL 4019J OPEN Present Email Dealer Recall Help or

Contact Warranty Hotline at (877) 727-6626 option 3 to update vehicle history.

Not present Proceed to “B. REPAIR PROCEDURE”.
RECALL 4019J CLOSED Present Return vehicle to inventory or customer.
Not present Proceed to “C. CAMPAIGN LABEL INSTALLATION”.
RECALL 4019J IS NOT PRESENT Does not apply Recall does not apply to this vehicle. Return vehicle to inventory or customer.

 

B. REPAIR PROCEDURE

This campaign is applicable only for vehicles with FALKEN size 255/50/20 tires 

Dealer Inventory Vehicles

  1. Check the serial number on the sidewall of all four (4) tires.

serial number on the sidewall

  1. Document how many tires have serial number “1619”. If one or more is found, move to step 3.   If no tire has serial 1619, then return the vehicle back to stock and place a completed campaign label on the vehicle.
  2. Remove the wheel and dismount any tire that has Serial Number 1619 and replace it with a new tire and balance the assembly. Drill a ½” hole in each failed tire next to the serial # and place in a secure area in your service department.
  1. Contact Sumitomo below by phone or email to arrange free, expedited shipment of tires that failed the inspection. They will also arrange free pickup of the affected “1619” tires.  Also, please install a campaign label as in section “C”.

 

Customer Vehicles

  1. Follow step 1 in the above Dealer Inventory Vehicle Repair Procedure
    1. If more than one tire on the vehicle has serial number 1619, replace all four tires.
  1. Measure each tire and document the wear. A brand new tire comes with 10/32” of
    tread depth.

    1. If there is only one tire with a serial number 1619, and if any tire is at 8/32”
      or less indicating 2/32” wear exists, on a AWD vehicle, then contact
      Sumitomo to replace all 4 tires on the vehicle.

      1. NOTE: Any tire that is not “1619” can be kept in service or reused by the dealer and do not need to be returned to Sumitomo. E.g., serial number 1419 or 1519.
    2. If any tire is at 8/32” or less indicating 2/32” wear exists for a FWD vehicle, then contact Sumitomo to replace the affected tire and the tire on the opposing side of the vehicle.
    3. For AWD and FWD, if more than 8/32” of tread is present on the tire with the serial number 1619, then just replace that specific tire.

Sumitomo Tire Contact: Leeann Martinez
Phone:  (909) 694-3092 (PST)  OR email:
[email protected] 

If none of the tires have serial number “1619”, no further action is necessary. Return the vehicle to the customer and attach a completed campaign label as shown in section “C” below. Note:  The serial number is the date code, so therefore “1619” is the 16th week of 2019.

 

C. CAMPAIGN LABEL INSTALLATION:

  1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “4019J”, your dealer code, and today’s date.

CAMPAIGN LABEL

  1. Affix it to the hood or bulkhead as shown:

CAMPAIGN LABEL

  1. Return the vehicle to customer.

PARTS AND WARRANTY INFORMATION
Recall Campaign 4019J

 

CONDITION OF CONCERN

The tire tread rubber may partially separate from the tire body on certain vehicles. If the tread rubber separation occurs, it could lead to vehicle instability, which may increase the risk of a crash. Vibration and/or flapping noise can occur prior to tire tread separation.

 

OUTLINE OF REPAIR

Check the serial number on the sidewall of all four (4) tires. If one or more tires has serial number 1 61 9, contact Sumitomo Tires to order replacements.

 

SUBJECT VEHICLES

Model Subject VIN range Subject production date range
201 9 CX-9 JM3 TC          326654 – 3271 63 From May 8, 201 9 through May 15, 2019

The asterisk symbol      can be any letter or number.

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail no later than December 16, 2019.

 

PARTS (TIRE) INFORMATION

Per instructions in the dealer email on November 6, 2019, please order all tires for this recall from the Sumitomo Tire Contact: Leeann Martinez

Phone: (909) 694-3092 (PST) OR email: [email protected]

Note: The Sumitomo tire company is not to be billed for any tire under this recall as shipment and return will be handled FREE OF CHARGE by Sumitomo. If you have a question related to claims for repairs under this recall please contact Dealer Recall Help on MXConnect > Warranty or the Mazda Warranty Department.

Description Part number Quantity Notes Scrap
FALKEN Tire

P255/50R20

7777-SP-R75 Order from Sumitomo Tire contact: Leeann Martinez Phone: (909) 694-3092 (PST) OR email:

[email protected]

All Tires with serial 1619 must be returned to the Sumitomo Tire

Company

Campaign Label 9999-95-065A-06 1=50 labels Obtain in Mazda e-Store(no char e)

 

WARRANTY CLAIM PROCESSING INFORMATION

Inspection of Serial Number of four tires, & none have serial

1619

Process Number Al<063A
Symptom Code 99
Damage Code 99
Part Number Main Cause & Quantity 7777-SP-R75 & O pcs.
Labor Operation Number & Labor Hours XXRB8XCX & 0.2 hrs.
Replacement of Tire(s)
(Includes inspection of all four tires)
One tire Two tires Three tires Four Tires
Process Number Al<063B AK063B AK063B Al<063B
Symptom Code 99 99 99 99
Damage Code 99 99 99 99
Part Number Main Cause & Quantity 7777-SP-R75 & 0 pcs. 7777-SP-R75 & 0 pcs. 7777-SP-R75 & 0 pcs. 7777-SP-R75 & O pcs.
Related Part Number & Quantity 7777-SP-R81 & 1 pc. 7777-SP-R81 & 2 pcs. 7777-SP-R81 & 3 pcs. 7777-SP-R81 & 4 pcs.
Labor Operation Number & Labor Hours XXRB9XRX &

0.4 H

XXRBAXRX &

O.7H

XXRBBXRX &

0.9 H

XXRBCXRX &

l .l H

** MNAO will pay the dealer a $25 per tire handling fee for each tire replaced. This is reflected in the related part number.

 

RENTAL CAR INFORMATION

Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less in order to allow the next customer the same experience.

Rental Car Warranty Claim Information

MCVP Vehicle Preferred Rental Agency Vehicle
Warranty Type Code MCVP does not require claim submission
Symptom Code 99
Damage Code 99
Part Number Main Cause 5555-40-19JR
Part Quantity
Labor Operation Code MM024XRX
Labor Hours
Sublet — Rental Car
Sublet Invoice

Number

Number from Rental Invoice or Dealer Purchase Order
Sublet Type Code Enter “Z9” (other)
Sublet Amount Up to $30.00 per day for the number of days customer had rental car
Sublet Text Number of days rental car was supplied to customer

Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.


1 Affected Product

Vehicle

MAKE MODEL YEAR
MAZDA CX-9 2019

8 Associated Documents

Remedy Instructions and TSB

RCRIT-19V770-1124.pdf 265.608KB

Download (PDF, 259KB)


Defect Notice 573 Report

RCLRPT-19V770-2883.PDF 214.649KB

Download (PDF, 210KB)


Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email 11/6/19

RCMN-19V770-7392.PDF 108.854KB

Download (PDF, 106KB)


Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4019J

RMISC-19V770-5388.pdf 688.069KB

Download (PDF, 672KB)


Recall Acknowledgement

RCAK-19V770-4232.pdf 244.841KB

Download (PDF, 239KB)


Remedy Instructions and TSB

RCRIT-19V770-6686.pdf 1176.009KB

Download (PDF, 1.12MB)


Remedy Instructions and TSB

RCRIT-19V770-5267.pdf 161.79KB

Download (PDF, 158KB)


Manufacturer Notices(to Dealers,etc)- Safety Recall 4019J – 2019 CX-9 Potential Tire Tread Separation

RCMN-19V770-4982.pdf 560.953KB

Download (PDF, 548KB)


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V770&docType=RCL



 


 

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Last update on 2019-12-10 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-12-10 / Affiliate links / Images from Amazon Product Advertising API

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