Safety Recall 4320A – 2016 Mazda CX-5 Daytime Running Lights May Fail

February 6, 2020 NHTSA CAMPAIGN NUMBER: 20V063000

Daytime Running Lights May Fail

If the DRL fails, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V063

Manufacturer Mazda North American Operations

Components EXTERIOR LIGHTING

Potential Number of Units Affected 36,761

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.

 

Remedy

Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda’s number for this recall is 4320A.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda has a Recall

 

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REPAIR PROCEDURE
Recall Campaign 4320A

Procedure Updated – May 14, 2020

 

1. VEHICLE INSPECTION PROCEDURE

Verify that the vehicle is within the following ranges:

2016 Model Year Mazda CX-5 vehicles, equipped with LED Daytime Running Light (DRL)

 

Model	Subject VIN range	Subject production date range
2016 CX-5	JM3 KE**** G0 600017 – 751326	From November 3, 2014 through December 7, 2015

 

The asterisk symbol “*” can be any letter or number.

• If the vehicle is within the above ranges, proceed to Production date and Visual Inspection and Repair Procedure
• If the vehicle is not within the above ranges, return vehicle to the customer or inventory.

 

Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Label Recall 4320A attached to the vehicle’s hood or bulkhead. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.

 

NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels.

 

 

eMDCS System – Warranty Vehicle Inquiry Results: 

If eMDCS displays:	Campaign Label is:	Action to perform:
RECALL 4320A OPEN	Present	Email Dealer Recall Help or Contact Warranty Hotline at (877) 727-6626 option 3 to update vehicle history.
	Not present	Proceed to “2. REPAIR PROCEDURE”.
RECALL 4320A CLOSED	Present	Return vehicle to inventory or customer.
	Not present	Proceed to “3. CAMPAIGN LABEL INSTALLATION”.
RECALL 4320A IS NOT PRESENT	Does not apply	Recall does not apply to this vehicle. Return vehicle to inventory or customer.

 

2. REPAIR PROCEDURE

Part /Tool information

Name	Detail	Quantity	Image
GASKET KIT (PN: KAYL-51-0A2)	Black gasket	4
	Gas absorption sheet (For absorption sulfur released from gray gasket remaining in the front combination light housing)	4
Soft shop rags	For prevent scratches	1	N/A
Pick tool	For Gasket installation	1	N/A
Ruler or small screwdriver	For gas absorption sheet installation	1	N/A
Length of wire, string	For gasket installation and Gas absorption sheet installation	1	N/A

 

Flow Chart (explains one side of headlight)

 

Technical guide

Check before repairing the affected vehicle.

AFS	Front image	Back image
Yes (Equipped)

 

AFS: Adaptive Front Lighting system which enhances the range of visibility when the headlights are turned on by pointing the optical axis of the headlights in the direction in which the vehicle is advancing according to the steering operation. The swivel actuator constantly detects the headlight swivel angle from the hall sensor built into the actuator, and inputs the swivel angle to the AFS control module via LIN communication.

 

A. VISUAL INSPECTION

1. Park the vehicle and turn on the engine.
2. Turn on the low beam.

Check the illumination of the DRL position lighting and determine if they are lighting up and not flickering. (Marked by yellow area with shown the image) For more detail, refer to inspection chart below.

 

OK – DRL is illuminated.

Not OK – DRL is not illuminated or only partially  illuminated. (Low beam functions normally)

 

Judgement

• If both Daytime Running Lamp (DRL) does not light up or the DRL is flickering, replace the both headlight assemblies and complete the repair.
• If either Daytime Running Lamp (DRL) does not light up or the DRL is flickering, replace the affected headlight assembly and go to the next step, B. (Inspect working headlight production date)
• If both Daytime Running Lamp (DRL) light up, and are not flickering, go to next step B. (Inspect working headlight production date)

 

NOTE: Ensure that you have accurately determined the production date of the lamp and the status of the proper DRL operation. Lamps are being collected and tested for failure analysis.

 

B. Head Light Production Date Inspection

1. Open the hood.
2. Check the production date by confirming information sticker.

(These images are for example of left side of head light. It should be on the vehicle on inspection. )

 

①	Information sticker
Production date	※Example Image
Conversion table	Read the number and separate a year, month, date. ※Date 5th /April/2016
Affected number (date)	20141001(Oct 1st, 2014) to 20151120(Nov 20th  ,2015)

 

 

Judgement

• If both headlamp assemblies are not in the affected production date, the repair is complete. Submit for inspection to close the recall.
• If one or both of the headlamp assemblies are in the affected production date, replacement of gaskets and/or installation of gas absorption sheets is necessary. Go to step C.
• If the information sticker is missing or production date cannot be confirmed visually due to dirty/burned surface, replacement of gaskets and/or installation of gas absorption sheets is necessary. Go to step C.

 

C. FRONT BUMPER & COMBINATION LIGHT REMOVAL/INSTALLATION

FRONT BUMPER REMOVAL/INSTALLATION

 

Caution

• Affix the protective tape to the position (vehicle body side) shown in the figure to prevent scratches and damage.

 

1. Disconnect the negative battery cable. (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION [SKYACTIV-G 2.5].) (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION
2. Remove fasteners A.

 

3. Pull the front over fender in the direction of the arrow shown in the figure, set the front over fender out of the way while detaching clips B.

 

Caution

• After removing clips B, insert a rag between the front fender panel and the front over fender to prevent the front fender panel and clips B from being damaged.

 

4. Remove screws C.

 

5. Remove screws D.

 

6. Remove fasteners F.
7. Remove the seal board upper. (See SEAL BOARD UPPER REMOVAL/INSTALLATION.)
8. Remove fasteners G.

 

9. Remove screws H.
10. Pull the front bumper in the direction of the arrow (1) shown in the figure, then remove tabs

 

Caution

• The front bumper and front bumper slider are engaged firmly. If they are disengaged forcibly the bumper could fall and be damaged. Perform the servicing carefully when disengaging the front bumper from the front bumper slider.
• When disengaging the front bumper from the front bumper slider, the front bumper could fall and be damaged. Support the front bumper so that it does not fall.

 

11. Remove the front bumper from the front bumper slider.
12. Pull the front bumper in the direction of the arrow (2) shown in the figure and remove it while detaching guides G.

 

13. Disconnect the front fog light connector. (with front fog lights)
14. Disconnect the front ultrasonic sensor connector. (with parking sensor system)

 

Caution

• After removing front bumper, it may hit the front over fender and cause a damage and/or injury. Perform the following procedure to prevent the front over fender from being damaged. — Fix the front over fender and front fender panel with protective tape.

 

FRONT COMBINATION LIGHT REMOVAL/INSTALLATION

Warning

• Incorrect servicing of the discharge headlights could result in electrical shock. Before servicing the discharge headlights, always refer to the service warnings. (See DISCHARGE HEADLIGHT SERVICE WARNINGS.)

 

Note

• Fogging or condensation on the inside of the front combination lights may occur due to a natural phenomenon occurring as a result of a temperature difference between the interior and exterior of the combination lights. However, it has no effect on the light performance because the temperature inside the front combination lights rises after illuminating the headlights or a period of time has elapsed.

 

1. Disconnect the connector.

 

2. While pressing the clip tab in the direction of the arrows (1) shown in the figure, press the clip in the direction of the arrow (2) shown in the figure to detach the clip tab and front combination light (LH of discharge type).
3. Remove the clip (LH of discharge type).

 

4. To prevent scratches or damage, affix protective tape to the position shown in the figure.

 

Caution

• When the front combination light is removed from the body, perform the procedure after affixing protective tape to the body. Otherwise, the body could interfere with the front combination light and cause scratching or damage to the body.

 

5. Remove the bolts and the fastener

 

6. Pull the front combination light in the direction of the arrow shown in the figure and pull out the front combination light pin from the body.

 

 

7. Remove the front combination light and proceed to Step D. Gasket replacement procedure.

 

D. Gasket replacement procedure

Connector of headlight.

A: Connector A
B: Connector B

 

Caution: Be careful not to damage the headlight lens (scratch etc…) or deform the terminal.

In order to easily reference locking/unlocking the connector, ①Make sure it is fully locked position (fully turned left and stopped position) then ②Mark before removing.

 

1. Replace O ring for connector A

• Thread a piece of thin spare wire or string tie through the locking tab of the connector

* This is to prevent the headlamp connecter from falling into the headlamp assembly (Connector B)

 

• Unlock the connector from the headlamp and make room between housing and connector to allow for the removal of the O ring.

 

Note:

Recommend watching video B and replacing that O ring first along with installing the gas absorption sheet. It is the easier of the two O rings.  Then watch video A and replace connector A O ring. It will be more difficult as the connector cannot be turned 90 degrees as shown in the connector B photos below.

 

• Using a pick tool, hook and pull the gasket off of the connector and out of the headlamp.

 

2. Replace the gaskets with the new black supplied gaskets of connector A and connector B and install the two gas absorption sheets.

 

Note:  You may find a black gasket from a prior repair at connector B. Replace it anyway. Install gas absorption sheet at connector B.   Go to gas absorption sheet installation procedure.

※Gasket is not two-faced.

 

3. Install the gasket with new one (black one). Thread the new gasket onto the spare wire or string.

 

–  Push the O ring gasket into the four hooks at the bottom of the connector.

 

Note:  Connector A will not drop down far enough to turn 90 degrees. This O ring has limited room and visibility. Watch Video A

 

①	OK: Gasket has seated.
②	NG: Gasket is not seated on the hook.

 

 

4. Pull the wire and remove from connector. Lock the connector shown the image below.

 

①	OK: Fits on rib protrusion.

 

5. Replace O ring for connector B.

 

5. Unlock and make a gap between housing and connector.

6. Use a pick tool, pull the gasket toward the outside.

 

7. Install the gasket with new one (black one). Thread the new gasket onto the spare wire or string.

 

8. Push the O ring gasket into the four hooks at the bottom of the connector.

①	OK: Gasket has seated.
②	NG: Gasket comes out from the hook.

 

 

9. Leave the wire at connector B for the next repair

 

10. Go to Step E Gas absorption sheet installation procedure.

 

E. Gas absorption sheet installation procedure. Watch Video.

 

1. Prepare a gas absorption sheet and use your finger, or tweezer, short ruler to install.
2. Peel off the adhesive tape back of gas absorption sheet.

 

Caution: Do not break the ply formation of the gas absorption sheet.

 

 

3. Install gas absorption sheet (2 pieces per one side) inside the connector hole.

 

 

4. Re-install connector B.
5. Make sure all connector is locked. (There is marked where the lock position at yellow circle.)

①	OK: Fits on rib protrusion.

 

6. Remove the spare wire or string.
7. Reverse order of removal.
8. Repair other headlamp if necessary. Go back to Step D
9. Install the head light(s) with front bumper.
10. Check the headlight aiming.
11. Go to campaign label installation

 

F. CAMPAIGN LABEL INSTALLATION 

1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “4320A”, your dealer code, today’s date.

 

2. Affix it to the hood or bulkhead as shown:

 

3. Return the vehicle to customer.

 

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PARTS AND WARRANTY INFORMATION
Recall Campaign 4320A

 

Updated February 28, 2020

 

CONDITION OF CONCERN

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving.

If one or both DRLs fail to illuminate, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash.

 

Causal factor:

Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and/or failure of DRL illumination. One or both front DRLs on affected vehicles could be affected by this defect.

 

OUTLINE OF REPAIR

Inspect the DRL headlights, and if needed, replace the sealing gaskets with improved ones and attach desulfurizing materials (gas adsorption sheets). If the DRL headlight(s) is/are exhibiting affected condition (flicker/fail to illuminate), replace the head lamp unit(s).

Please refer to the Repair Procedure document on MGSS for further details.

 

SUBJECT VEHICLES

Model	Subject VIN range	range
2016 CX-5	JM3 KE**** G0 600017 – 751326	From November 3, 2014 through December 7, 2015

 

Subject production date

The asterisk symbol “*” can be any letter or number.

 

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail no later than March 22, 2020.

 

PARTS INFORMATION

Description	Part Number	Quantity	Note
Gasket Kit	KAYL-51-0A2	1	Components: Gas adsorption sheet (4 pcs) Gasket (4 pcs)
Head Lamp Unit (R )	KA0G-51-031J	1	Necessary only when the DRL headlight exhibits the flicker/fail to illuminate  concern
Head Lamp Unit (L )	KA0G-51-041J	1
Campaign Label	9999-95-065A-06	1=50 labels	Obtain in Mazda e-Store(no charge)

 

 

WARRANTY CLAIM PROCESSING INFORMATION

Flow Chart (Shows one side of headlight.  Go through flow chart for RH and LH) the other side is the same.)

Submit applicable warranty claim according to the combination of repairs performed on each right and left headlight.

 

	Inspection only (Both sides)	Inspection (One side) & Repair (One side)	Repair (Both sides)
Process Number	AL005A	AL005B	AL005B
Symptom Code	99	99	99
Damage Code	99	99	99
Part Number Main Cause & Quantity	7777-SP-S03 & 0	KA0G-51-041J & 0*   OR KA0G-51-031J & 0* * PNMC is the PART REPAIRED.	KAYL-51-0A2 & 1
Related Parts Main Cause & Quantity	—	KAYL-51-0A2 & 1	—
Labor Operation & Labor Hours	XXS1DACX & 0.2 Hrs.	XXS1DCRX  & 1.0 Hr.	XXS1DBRX & 1.4 Hrs.

 

	Replacement of Failed DRL (Both sides)	Replacement of Failed DRL (One side) & Inspection (One side)	Replacement of Failed DRL (One side) & Repair (One side)
Process Number	AL005B	AL005B	AL005B
Symptom Code	99	99	99
Damage Code	99	99	99
Part Number Main Cause & Quantity	KA0G-51-041J & 1	KA0G-51-041J & 1* OR KA0G-51-031J & 1* * PNMC is the PART REPLACED	KA0G-51-041J & 1 OR KA0G-51-031J & 1
Related Parts Main Cause & Quantity	KA0G-51-031J & 1	—	KAYL-51-0A2 & 1
Labor Operation & Labor Hours	XXS1DGRX & 1.1 Hrs.	XXS1DERX & 0.9 Hrs.	XXS1DFRX & 1.0 Hrs.

 

RENTAL CAR INFORMATION

Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less in order to allow the next customer the same experience.

 

Rental Car Warranty Claim Information 

	MCVP Vehicle Preferred	Rental Agency Vehicle
Warranty Type Code	N/A   MCVP does not require claim submission	A
Symptom Code		99
Damage Code		99
Part Number Main		5555-43-20AR
Part Quantity		0
Labor Operation Code		MM024XRX
Labor Hours		0
Sublet – Rental Car
Sublet Invoice   Number		Number from Rental Invoice or Dealer Purchase Order
Sublet Type Code		Enter “Z9” (other)
Sublet Amount		Up to $30.00 per day for the number of days customer
Sublet Text		Number of days rental car was supplied to customer

 

Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.

 

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IMPORTANT SAFETY RECALL- PARTS NOW AVAILABLE

2016 CX-5 – Daytime Running Lights May Fail – Safety Recall 4320A

NHTSA Campaign Number 20V-063

 

December 2020

 

This notice applies to your vehicle:  20xx Mazda Modelname VIN             

Dear Mazda Owner:

 

What is the reason for this notice?

Mazda previously sent a notice in May 2020 which advised that parts supplies under recall 4320A had been impacted due to COVID-19 for vehicles requiring replacement of headlamp assemblies. Because of this issue, complete headlamp assemblies to support this recall repair were not available for several months. If you are a recipient of this letter, please read the information below as headlamp assemblies are now available.

 

What is the problem?

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving which may reduce vehicle visibility to other drivers on the road, increasing the risk of a crash. One  or both front DRLs on affected vehicles could be affected by this defect. As of this mailing your vehicle is unrepaired.

 

What should you do?

Mazda has made available all repair parts needed for vehicles registered in the following states: Delaware, Hawaii, Illinois, Louisiana, Maine, Massachusetts, Mississippi, Missouri, New Hampshire,  New Jersey,  New York, North Carolina, Pennsylvania, Rhode Island, Texas, Utah, Vermont, Virginia, and West Virginia and Washington, DC.  Please contact any authorized Mazda dealer to schedule an appointment to have your CX- 5 vehicle  inspected  or repaired for free as soon as possible.  You must visit a Mazda  dealer  to  inspect  or repair  your vehicle  whether  or not  the headlamps  have been replaced prior  to the recall launch  in March 2020.

 

If you have visited a Mazda dealer recently and had your  vehicle  repaired under  recall 4320A, please disregard this notice. However, if your DRLs flicker or fail to illuminate after the recall repair, please contact your nearest Mazda dealership.

 

How long will it take?

The time required for the repair will depend on the inspection. If your vehicle is not equipped with the affected headlight units and only the inspection is necessary, approximately half an hour will be required to complete the inspection. If repairs are necessary on your vehicle, it will take approximately two hours to complete; however, your Mazda dealer may need your vehicle for a longer period of time.

 

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6. As a reminder, you can always go to www.MazdaRecalllnfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator  of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to http:/ /www.safercar.gov.

 

Sincerely,

 

Mazda North American Operations

 

NOTICE: If this is a leased vehicle, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days

 

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MAZDA DEALER EMAIL

 

December 10, 2020

Attention: Mazda General, Parts, and Service Managers

Subject: Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail – LIMITED RELAUNCH – PLEASE READ

 

As communicated in May, due to the Covid-19 pandemic, Mazda experienced a severe supply shortage of the headlamp assembly units associated with this recall. As a result, repairs needing a headlamp assembly replacement were suspended while the supply constraints was resolved, and sufficient supply became available to resume repairs. We are pleased to report the supply flow has recovered to a level where headlamp assembly replacement can resume beginning in two phases.

 

Phase 1: Beginning the week of December 14th , Mazda will relaunch owner letters to customers with unrepaired vehicles in the following states: Delaware, Hawaii, Illinois, Louisiana, Maine, Massachusetts, Mississippi, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Texas, Utah, Vermont, Virginia, and West Virginia and Washington, DC.

 

Customers will be advised to contact their local Mazda dealership to schedule an appointment and have their CX-5 vehicle inspected/repaired.

 

Phase 2: In early 2021, Mazda will open the remaining states not included in Phase 1 and notify the remaining customers by US Mail to contact a Mazda dealer for inspection/repair.

 

Dealer Action Required

• If a phase 1 vehicle requires one or both headlamps due to DRL failure, please replace and submit the claim to close the recall. In all other states, if neither DRL or only one DRL illuminates, parts are not available to perform the recall. Please inform the customer that both the low beam and high beam lamps will function normally, and customers can utilize their low beam lamps to provide additional daytime visibility.

 

• Note: Exceptions will be made on a case by case basis for the following situations:

• • US Military moving into/out of the USA or those that cannot get onto a military base
• • Customers who have a written fix-it ticket from local or state police
• • Vehicles being prepped for CPO sale at a Mazda dealer
• • In the above cases, or if there are any other extenuating circumstances, please contact Dealer Recall Help on MXConnect > Warranty with the required information and the recall team will assist with parts ordering. 

• Body shop or customer pay orders will be Contact the Dealer Assistance Group via email if you need to order headlamp assemblies for Body Shop or Customer Pay situations not related to Recall 4320A.

 

In May Mazda transitioned all existing stock backorders offline until the PDC supply levels could support headlamp repairs. In anticipation to relaunch headlamp  repairs, these stock backorders from May will begin filling on Friday, December 11 ^th. These sales orders will fill according to the appropriate phase for your dealership. Orders will start arriving on your next DDS delivery day and it could take a few days for all pieces to arrive. In eMDCS you can reference the purchase order number for these orders as “R4320A PUSH”.

 

Our goal is to  be transparent  with customers  and dealers regarding the  ongoing situation, and to  help set expectations for repairs. We apologize for the extended inconvenience this  has  caused  and appreciate your patience.

 

Mazda North American Operations Sincerely,

 

Travis Young

 

Manager,  Recalls
Technical Services Division
Mazda North American Operations

 

MAZDA NORTH AMERICAN OPERATIONS.

 

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IMPORTANT SAFETY RECALL- PARTS NOW AVAILABLE

2016 CX-5 – Daytime Running Lights May Fail – Safety Recall 4320A

NHTSA Campaign Number 20V-063

 

January 2020

This notice applies to your vehicle:  20xx Mazda Modelname VIN                                

Dear Mazda Owner:

 

What is the reason for this notice?

Mazda previously sent a notice in May 2020 which advised that parts supplies under recall 4320A had been impacted due to COVID-19 for vehicles requiring replacement of headlamp assemblies. Because of this issue, complete headlamp assemblies to support this recall repair were not available for several months. If you are a recipient of this letter, please read the information below as headlamp assemblies are now available.

 

What is the problem? 

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving which may reduce vehicle visibility to other drivers on the road, increasing the risk of a crash. One  or both front DRLs on affected vehicles could be affected by this defect.

 

What should you do?

As of this mailing your vehicle is unrepaired. All parts to repair vehicles under this recall are now available. Please contact any authorized Mazda dealer to schedule an appointment to have your CX-5 vehicle inspected or repaired for free as soon as possible. You must visit a Mazda dealer to inspect or repair your vehicle whether or not the headlamps have been replaced prior to the recall launch in March 2020.

 

If you have visited a Mazda dealer recently and had your vehicle repaired under recall 4320A, please disregard this notice. However, if your DRLs flicker or fail to illuminate after the recall repair, please contact your nearest Mazda dealership.

 

How long will it take?

The time required for the repair will depend on the inspection. If your vehicle is not equipped with the affected headlight units and only the inspection is necessary, approximately half an hour will be required to complete the inspection. If repairs are necessary on your vehicle, it will take approximately two hours to complete; however, your Mazda dealer may need your vehicle for a longer period of time.

 

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6. As a reminder, you can always go to www.MazdaRecalllnfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800- 424-9153); or go to http: //www.safercar.gov.

 

Sincerely,

 

Mazda North American Operations

 

NOTICE: If this is a leased vehicle, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

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MAZDA DEALER EMAIL

 

February 10, 2020

Attention: Mazda General, Parts and Service Managers

Subject: Notification of Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2016 Mazda CX-5 vehicles within the VIN range below, affecting 36,761 U.S. and U.S. Territory vehicles.

Affected Vehicles:

Model	Subject VIN range	Subject production date range
CX-5 built at MC (Japan)	JM3 KE**** G0 600017-751326	From November 3, 2014 through December 7, 2015

 

Concern Outline:

The LED Daytime Running Lights (DRL) on certain subject vehicles may unexpectedly flicker or fail to illuminate while driving. If one or both DRLs fail to illuminate, surrounding traffic and pedestrians may not be able to see the affected vehicle, especially when the headlights are off in low light conditions.

Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and/or failure of DRL illumination. One or both front DRL’s on affected vehicles could be affected by this defect.

 

For all subject vehicles:

Inspect the headlights and, if needed, replace each with an improved sealing gasket and attach desulfurizing materials (gas adsorption sheets) inside the headlight housing or if the headlights are inoperable, replace the headlight unit(s).

As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS on February 1 0, 2020. For customers that inquire about this recall and demand a repair priorto launch, dealers can elect to perform the repair once repair procedures are available on the Mazda Global Support System (MGSS).

 

Owner Notification:

Mazda will notify owners of affected vehicles by first class mail no later than April 3, 2020. Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

 

To help you effectively perform this recall, Mazda has developed the following resources:

1. Parts and Warranty Information and Repair Procedures will be uploaded to MGSS as soon as possible.
2. For warranty questions, please contact the Warranty Hotline at (877) 727-6626, Option 3 or Dealer Recall Help on MXConnect > Warranty.
3. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
4. For Recall related questions please fill out the Dealer Recall Help Form located on MXConnect

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.

 

Protect What is Important to You

 

Mazda North American Operations

 

Sincerely,

 

Hideo Takashima
Director, Technical Services Division
Mazda North American Operations
MAZDA NORTH AMERICAN OPERATIONS

 

MAZDA NORTH AMERICAN OPERATIONS.

 

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MAZDA DEALER EMAIL

 

February 25, 2020

Attention: Mazda General, Parts and Service Managers

Subject: Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail – Parts & Warranty Information and Repair Procedures now available on MGSS

 

On February 10, 2020, the Mazda Warranty Department announced this Safety Recall Campaign for certain 2016 Mazda CX-5 vehicles. Parts & Warranty Information and Repair Procedures will be uploaded to the Mazda Global Support System (MGSS) on February 25, 2020.

 

Action Required:

Please make sure to follow the steps outlined in the Repair Procedure. Once both headlamps are inspected, determine what repair action is required. Some headlight assemblies will be inspection only, some headlight assemblies will require replacement of 2 improved sealing gaskets and desulfurizing materials (gas adsorption sheets) inside each headlight housing, or if the DRL portion of the headlights are inoperable, replacement of the headlight assembly.

 

To support repairs for functioning DRL headlight assemblies, a small push shipment was uploaded yesterday, February 24. These orders should arrive on your next DDS delivery day and in eMDCS you can reference the purchase order number for these orders as “R4320A PUSH”.

 

As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS until the Owner Letters are mailed out. For customers that inquire about this recall and demand a repair prior to launch, dealers can elect to perform the repair and then submit a claim through eMDCS. Mazda will notify owners of affected vehicles by first class mail no later than April 3, 2020. Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

 

Protect What is Important to You

 

Mazda North American Operations

 

Sincerely,
Travis Young
Manager, Recalls, Technical Services Division
Mazda North American Operations

 

MAZDA NORTH AMERICAN OPERATIONS.

 

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IMPORTANT SAFETY RECALL

2016 CX-5 – Daytime Running Lights May Fail – Safety Recall 4320A

NHTSA Campaign Number 20V-063

March 2020

This notice applies to your vehicle: VIN 

 

Dear Mazda Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2016 model year CX-5 vehicles produced from November 3, 2014 through December 7, 2015.

If you received this notice, your vehicle is included in this Safety Recall.

 

What is the problem?

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving. If one or both DRLs fail to illuminate, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash. Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and / or failure of DRL illumination. One or both front DRLs on affected vehicles could be affected by this defect.

 

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will inspect the DRL operation on your CX-5 vehicle. If a flickering or failure to illuminate condition is observed on the DRL, the failed headlight unit(s) will be replaced with a new headlamp assembly.

If the DRL exhibits normal operation, the production date and lot number of the headlight units will be inspected to confirm if they are affected by the recall. On the affected headlight unit(s), desulfurizing materials will be installed and the sealing gaskets will be replaced with improved parts. The inspection and repair will be performed at no cost to you.

 

How long will it take?

The time required for the repair will depend on the inspection. If your vehicle is not equipped with the affected headlight units and only the inspection is necessary, approximately half an hour will be required to complete the inspection. If repairs are necessary on your vehicle, it will take approximately two hours to complete; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Please schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

 

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your CX-5 vehicle inspected / repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

 

What if you already paid for repair related to this concern?

If you have already paid for repairs due to conditions similar to this recall campaign prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please visit www.mazdareimbursement.com and enter your Vehicle Identification Number (VIN). Follow the online screen prompts to enter the relevant information to submit your claim. For further questions, or, for vehicle owners that prefer submitting claims by mail, contact the Mazda Customer Experience Center at 1-800-222-5500, Option #4. Note for online claims, allow 4-6 weeks for processing and for claims sent by mail, allow 6-8 weeks for processing.

 

Where is the closest Mazda dealer?

To locate your nearest Mazda dealer, visit our website www.MazdaRecallInfo.com , or call our Customer Experience Center at (800) 222-5500, option #4.

 

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

Sincerely,

Mazda North American Operations

 

Para informaci6n en espafio/, visite www.MazdaSeguridad.com o Ilame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opcion #8 para hablar con un representante en espafiol.

 

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MARZO 2020

IMPORTANTE CAMPANA DE SEGURIDAD 4320A

CX-5 2016- LUCES DIURNAS PUEDEN FALLAR
NHTSA NUMERO DE CAMPANA 20V-063

Estimado propietario de Mazda:

Este aviso se envía a usted de acuerdo con la Administración Nacional de Vehfculos de Motor {NHTSA por sus siglas en ingles}.

Mazda Motor Corporation ha determinado que existe un defecto relacionado a la seguridad en ciertos vehículos de motor CX-5 ano modelo 2016 producidos desde el 3 de noviembre de 2014 hasta el 7 de diciembre de 2015.

Si usted recibe esta notificación, su vehiculo esta incluido en el aviso de seguridad.

 

¿Cual es el problema?

Las luces diurnas {DRL} de tipo LED pueden parpadear o no iluminarse mientras conduce. Si uno o ambos DRL no se iluminan, la visibilidad del vehículo puede reducirse a otros conductores en la carretera, lo que aumenta el riesgo de un choque. Debido a una especificación del material inadecuado de la junta de sellado conectada al cableado de la luz diurna {DRL} LED, la junta puede liberar azufre que puede corroer el circuito LED que controla el DRL. Si se desarrolla corrosión del circuito, el mismo puede perder continuidad, causando parpadeo y/o falla de la iluminación del DRL. Uno o ambos DRL delanteros en los vehículos podrfan verse afectados por este defecto.

 

¿Que hara Mazda?

Protege lo que es importante para ti.

Su concesionario Mazda inspeccionara la operación de DRL en su vehfculo CX-5. Si se observa una condición de parpadeo o falta de iluminación en el DRL, la(s) unidad(es) de luz averiado se reemplazaran con un nuevo conjunto de luz delantera.

Si el DRL exhibe una operación normal, se inspeccionara la fecha de producción y el numero de lote de las luces para confirmar si estan afectadas por la campaña del mercado. En las unidades de luces afectadas, se instalaran materiales desulfurantes y las juntas de sellado se reemplazaran con piezas mejoradas. La inspección y reparación se realizaran sin costo alguno para usted.

 

¿Cuanto tiempo tardara la reparación?

El tiempo requerido para la reparación dependera de la inspección. Si su vehfculo no esta equipado con las unidades de luces afectadas y solo es necesaria la inspección, se requerira aproximadamente media hora para completar la inspección. Si las reparaciones son necesarias en su vehículo, tomara aproximadamente dos horas en completarse; sin embargo, su concesionario Mazda puede necesitar su vehículo por un periodo de tiempo mas largo.

Mazda proporcionara transporte alterno cuando su vehfculo se encuentre en un concesionario Mazda autorizado para una reparación de campafña. Para ser elegible para transporte alterno, debe programar una cita con cualquier concesionario Mazda autorizado para que puedan acomodar sus necesidades.

 

¿Que debe hacer?

Mazda esta preocupado por su seguridad. Por favor, comunfquese con cualquier concesionario Mazda autorizado para programar una cita para que su vehfculo CX-5 sea inspeccionado/reparado lo antes posible. No es necesario que traiga este aviso al concesionario, pero puede ayudar en el proceso de registro.

 

¿Que pasa si ya usted pagó por la reparaci6n relacionada a este problema?

Si ya pagó por la reparación debido a condiciones similares antes de recibir este aviso de campana, puede ser elegible para el reembolso de gastos de reparación razonables segun los estandares de reparación de Mazda. Complete el formulario de SOLICITUD DE REEMBOLSO adjunto, incluya la documentación necesaria y envfenosla por correo, en el sobre con la dirección que se proporciona. Permftanos de 6 a 8 semanas para el procesamiento.

 

¿Dónde se encuentra el concesionario Mazda mas cercano?

Para localizar el concesionario Mazda mas cercano, puede utilizar el listado de Centros de Servicio autorizados Mazda que incluimos con esta comunicaci6n o acceda a www.mazdapr.com.

 

¿Se mudó o ya no es duefio de este vehiculo Mazda?

Si usted cambió de dirección o ya no es dueno de un vehículo Mazda, favor de completar la tarjeta titulada CAMBIO DE INFORMACION “Information Change Card” que se incluye en el manual de garantía que esta en la gaveta de su vehículo, lo antes posible. Esto nos permitira actualizar nuestros archivos y notificar al propietario actual.

Leyes federales requieren que cualquier arrendador de vehículo que reciba esta notificación debera enviar una copia al arrendatario dentro de diez dfas.

 

¿Aun tiene preguntas?

Si aun tiene preguntas sobre esta campana, favor de comunicarse con nuestra oficina de Servicio al Cliente al (787} 620-7546 o visite www.MazdaSeguridad.com.

Si Mazda o sus concesionarios no reparan el defecto de forma gratuita y dentro de un perfodo de tiempo razonable, puede notificar a la Administraci6n Nacional de Seguridad del Trafico en Carreteras, 1200 New Jersey Ave., SE., Washington, DC 20590; o llame a la lfnea directa gratuita de seguridad del vehfculo al 1-888-327-4236 (TTY: 1-800-424-9153}; o vaya a https://www.safercar.gov.

Como recordatorio, siempre puede ir a www.MazdaRecalllnfo.com e ingresar su VIN para ver los avisos de seguridad y las campanas de servicio que aplican a su vehfculo, asf como para registrarse y recibir futuras alertas de campanas.

Su seguridad es nuestra prioridad en Mazda. Nos disculpamos por cualquier inconveniente que esta campana haya podido causarle.

Sinceramente,

Mazda de Puerto Rico

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MARCH 2020

 

IMPORTANT SAFETY RECALL 4320A

2016 CX-5 – DAYTIME RUNNING LIGHTS MAY FAIL
NHTSA CAMPAIGN NUMBER 20V-063

 

Dear Mazda Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2016 model year CX-5 vehicles produced from November 3, 2014 through December 7, 2015.

If you received this notice, your vehicle is included in this Safety Recall.

 

What is the problem?

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving. If one or both DRLs fail to illuminate, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash. Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and/or failure of DRL illumination. One or both front DRLs on affected vehicles could be affected by this defect.

 

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will inspect the DRL operation on your CX-5 vehicle. If a flickering or failure to illuminate condition is observed on the DRL, the failed headlight unit{s) will be replaced with a new headlamp assembly.

If the DRL exhibits normal operation, the production date and lot number of the headlight units will be inspected to confirm if they are affected by the recall. On the affected headlight unit{s), desulfurizing materials will be installed and the sealing gaskets will be replaced with improved parts. The inspection and repair will be performed at no cost to you.

 

How long will it take?

The time required for the repair will depend on the inspection. If your vehicle is not equipped with the affected headlight units and only the inspection is necessary, approximately half an hour will be required to complete the inspection. If repairs are necessary on your vehicle, it will take approximately two hours to complete; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Please schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

 

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your CX-5 vehicle inspected/repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

 

What if you already paid for repair related to this concern?

If you have already paid for repairs due to conditions similar to this recall campaign prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please complete the enclosed “Reimbursement Application Form”, include the necessary documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for processing.

 

Where is the closest Mazda dealer?

To locate your nearest Mazda dealer, please see enclosed dealers list and address, visit our website www.MazdaPR.com, or call our Customer Experience Center at (787) 620-7546.

 

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (787) 620-7546.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

Sincerely,

Mazda de Puerto Rico

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PLAN DE REEMBOLSO – CAMPANA 4320A

REQUISITOS PARA EL REEMBOLSO

Si usted cumple con los siguientes requisitos, es elegible para recibir el reembolso bajo este plan:

1. Posee o ha sido propietario de un vehfculo Mazda producido desde el 3 de noviembre de 2014 al 7 de diciembre de 2015. Por favor, no envfe su tftulo o registro, ya que NO son necesarios.
2. Ha pagado la reparación o el reemplazo de los componentes sujetos a la falla como se describe en su carta de propietario antes del lanzamiento de esta campaña. El reemplazo de cualquier componente debido a un accidente o influencia externa no es reembolsable.
3. Tiene usted una factura original o copia legible que muestre:
   • Afio y modelo del vehículo y el numero de identificación (VIN)
   • Su nombre, dirección y fecha de reparación
   • Descripción de lo que se reparó
   • El total de la reparación
   • Se puede requerir información adicional si la orden de reparación o factura no estan legibles. Para una pieza de repuesto del vehículo, el recibo debe identificar el artfculo y la cantidad total
     pagada.

POR FAVOR NO PRESENTE ESTE FORMULARIO SIN LA DOCUMENTACION ANTERIOR.

4. Envfe este formulario de solicitud de reembolso con los recibos de pago aplicables en el sobre adjunto a:

MAZDA DE PUERTO RICO
DEPARTAMENTO DE SERVICIO
PO BOX 191850
SAN JUAN PR 00919-1850

PROCESO PARA LA SOLICITUD DE REEMBOLSO

Si a su vehfculo le han reparado o reemplazado las luces diurnas (DRL) de tipo LED, debido a las condiciones descritas antes del lanzamiento de esta campaña de seguridad, puede solicitar un reembolso haciendo lo siguiente:

1. Complete el formulario de reembolso que encontrara al dorso de esta pagina.
2. Una vez su vehfculo haya sido reparado de acuerdo con las instrucciones de la campaña, enviar por correo el formulario de solicitud de reembolso con una copia legible de la orden de reparación pagada y/o factura utilizando el sobre adjunto. Incluya todos los recibos de pagos aplicables, es decir, el recibo de tarjeta de credito o cheque cancelado etc.
3. Conservar copia de la orden de reparación o de la factura pagada y de este formulario de solicitud para sus registros.
   • Se le reembolsara la cantidad que usted pagó por la reparaci6n o reemplazo.

Si desea comunicarse con Mazda respecto a este plan de reembolso, por favor escriba a la dirección anterior e incluya el numero de identificación del vehfculo (VIN).

Cualquier formulario de solicitud de reembolso que este incompleta, ilegible, o enviada sin la copia legible de la orden de reparación o de la factura pagada, sera devuelto para su conclusión. Mazda lo estara contactando, en caso de tener alguna pregunta con respecto a su solicitud de reembolso. Permítanos 6-8 semanas para su procesamiento.

 

MAZDA DE PUERTO RICO

INTERNATIONAL AUTOMOTIVE DISTRIBUTOR GROUP

CONCESIONARIOS AUTORIZADOS MAZDA

	BARRANQUITAS MAZDA	FLAGSHIP MAZDA	BELLA AUTO MALL	JAY’S JEEPS INC
TELEFONO	{787} 857-2835	{787} 620-7546	{787} 620-7546	{340} 774-8740
DIRECCION FISICA	CARRETERA 152 KM 7.8 BO. QUEBRADILLAS SECTOR ERMITA BARRANQUITAS, PR 00794	AVE. KENNEDY MARGINAL 1019 PUERTO NUEVO SAN JUAN, PR 00920Website www.flagshipmazda.com	CARRETERA 2 KM 14.7 HATO TEJAS AL LADO DEL DRIVE IN PLAZA BAYAMON, PR 00960	8103 SUBBASE ST. THOMAS USVI 00802-5807
	SERVICIO MAZDA PONCE	TONITO AUTO
TELEFONO	{787} 620-7546	{787} 250-1010
DIRECCION FISICA	SECTOR INDUSTRIAL SAN RAFAEL PONCE BYPASS PONCE 00732	65TH INFANTERfA KM 2.2 ANTES DEL CRUCE DE TRUJILLO ALTO RIO PIEDRAS, PR 00929 Website www.tonitomazda.com

 

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MAZDA DEALER EMAIL

 

March 19, 2020

Attention: Mazda General, Parts and Service Managers

Subject: Launch of Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail

 

Mazda Dealer Partners,

We realize these are challenging times and we are trying to minimize any distractions as you work to serve customers and keep your operations going as efficiently as possible. We hope this safety recall action does not add to the burden you are facing at this time and we are here to help and support you in any way we can. Please let us know if you have any concerns or need any assistance with this safety recall.

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2016 Mazda CX-5 vehicles within the VIN range below, affecting 36,761 U.S. and U.S. Territory vehicles.

 

Affected Vehicles:

Model	Subject VIN range	Subject production date range
CX-5 built at MC (Japan)	JM3 KE****GO 600017 – 751326	From November 3, 2014 through December 7, 2015

 

Concern Outline:

The LED Daytime Running Lights (DRL) on certain subject vehicles may unexpectedly flicker or fail to illuminate while driving. If one or both DRLs fail to illuminate, surrounding traffic and pedestrians may not be able to see the affected vehicle, especially when the headlights are off in low light conditions. Please note this recall only affects CX-5 vehicles equipped with LED headlamps. Vehicles equipped with Halogen headlamps are not affected by this recall.

Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and/or failure of DRL illumination. One or both front DRL’s on affected vehicles could be affected by this defect.

 

For all subject vehicles:

Inspect the headlights and, if needed, replace each with an improved sealing gasket and attach desulfurizing materials (gas adsorption sheets) inside the headlight housing or if the headlights are inoperable, replace the headlight unit(s).

 

Owner Notification:

Mazda will notify owners of affected vehicles by first class mail tomorrow, March 20, 2020. Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs. As advised March 17, 2020 customers will submit their reimbursement claim for repairs that were made prior to the recall launch online at the new Mazda Customer Reimbursement website www.mazdareimbursement.com. Effective tomorrow, this recall will be tracked on the Missed Recall report.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform this recall, Mazda has developed the following resources:

1 . Parts and Warranty Information and Repair procedures are posted on MGSS. Parts and Warranty Information are also available on eMDCS.

2. For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
3. Vehicles will display in eMDCS as “Open” on March 20, 2020.
4. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
5. For recall questions please fill out the Dealer Recall Help Form located on MX-Connect under the Warranty Tab.

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.

Protect What is Important to You

Mazda North American Operations

 

Sincerely,

 

Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations

 

MAZDA NORTH AMERICAN OPERATIONS

 

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MAZDA DEALER EMAIL

 

April 15, 2020 

Attention: Mazda General, Parts and Service Managers

Subject: Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail -Headlamp Units on Backorder

 

Due to higher than expected headlamp unit failure, combined with shipping delays created by the Covid- 19 pandemic, MNAO is experiencing headlamp unit parts supply shortages associated with this recall. If a customer has made or asks about making an appointment for repairs please know that the DRL headlights, if required, may not be available.

 

Dealer Action Required 

• Headlamp units for this recall are currently on backorder as of April 15.

• If a customer contacts your dealership to schedule an appointment, please ask the customer if they can check if both headlamp DRLs illuminate (Must be daylight, headlamps in Auto or Off position, Vehicle in Drive and moving, second person observes operation).

• If the customer can confirm both headlamp DRLs illuminate properly, schedule the vehicle in for the repair.

• If neither DRL or only one DRL illuminates, please advise your customer that parts to replace the headlamp unit are currently on backorder and offer to re-connect with your customer in 30 days to give them a status update of the headlamp availability prior to their appointment It is suggested to create a customer tracking list at your dealership so once headlamp assemblies are available you can schedule them for inspection and repairs.

• mazdarecallinfo.com will contain information about this recall that you can provide to the customer in the event they have more questions.

 

This recall only impacts the Daytime Running Light, so please inform the customer that both the low beam and high beam lamps will function normally while they wait for parts to become available to replace their non-functional DRL.

 

Because of the parts shortages, this recall will also be removed from the Missed Recalls tracking report. MNAO parts distribution is working to restore supply as soon as possible and will provide parts supply updates as more information becomes available.

 

If a customer insists on repairs and does need headlamp replacement, please contact Dealer Recall Help so that they can track the VIN and Customer and provide any advice to your dealership.

 

We apologize for any inconvenience this may cause and appreciate your patience.

 

Protect What is Important to You

Mazda North American Operations

Sincerely,

Travis Young
Manager, Recalls
Technical Services Division
Mazda North American Operations

 

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MAZDA DEALER EMAIL

 

April 17, 2020

Attention: Mazda General, Parts and Service Managers

Subject: Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail – Headlamp Units on Collection

 

As a follow up to the Dealer Email sent on Wednesday April 15, 2020 due to higher than expected headlamp unit failure, combined with shipping delays created by the Covid-19 pandemic, MNAO is experiencing headlamp unit parts supply shortages associated with this recall.

 

Dealer Action Required 

• Headlamp units that have been replaced due to DRL failure may be called back for data analysis and additional inspection.

• If your dealer has been selected to return Headlamp assemblies, please follow the shipping instructions contained in your emailed request and ship the unit(s) back as quickly as possible to Irvine along with a copy of the repair order with technician notes.

• Headlamp units may be scrapped 30 days after the claim acceptance date as listed on your Parts Scrap report.

• Failure to return Headlamp units upon request will result in a debit for this All requests will be made within 30 days of the claim acceptance date.

• Please review this communication with every technician in your dealership so they are aware of the collection activities and confirm that your technicians fully understand the repair procedures of this recall.

 

This recall only impacts the Daytime Running Light, so please inform the customer that both the low beam and high beam lamps will function normally while they wait for parts to become available to replace their non-functional DRL.

 

MNAO parts distribution is working to restore supply as soon as possible and will provide parts supply updates as more information becomes available.

 

We apologize for any inconvenience this may cause and appreciate your patience.

 

Protect What is Important to You

 

Mazda North American Operations

 

Sincerely,

 

Travis Young
Manager, Recalls Technical Services Division
Mazda North American Operations

 

MAZDA NORTH AMERICAN OPERATIONS.

 

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IMPORTANT SAFETY RECALL – PARTS UPDATE

2016 CX-5 – Daytime Running Lights May Fail – Safety Recall 4320A

NHTSA Campaign Number 20V-063

 

May 2020

This notice applies to your vehicle: 20xx Mazda Modelname VIN                              Dear Mazda Owner:

 

What is the reason for this notice? 

Mazda previously sent recall notices in March 2020 to take your vehicle to the nearest Mazda dealer to inspect the daytime running lights (DRL) operation. However, COVID-19 has impacted parts supplies for vehicles requiring replacement of headlamp assemblies. Because of this issue, complete headlamp assemblies to support this recall repair will not be available for potentially 4 to 5 months.

 

What is the problem? 

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving which may reduce vehicle visibility to other drivers on the road, increasing the risk of a crash. One or both front DRLs on affected vehicles could be affected by this defect.

 

What should you do? 

If both of your daytime running lights are working properly, please contact any authorized Mazda dealer to schedule an appointment to have your CX-5 vehicle inspected/repaired as soon as possible.

 

If either daytime running lights are flickering or failing to illuminate, headlamp unit(s) cannot be replaced at this time. This recall only impacts the daytime running lights. Both low beam and high beam lamps will function normally. Turning on the low beam headlamps will provide added daytime visibility.

 

We are working to restore supply as soon as possible and apologize for any inconvenience this may cause and appreciate your patience. Once parts supplies of headlamp assemblies have been restored, another notice will be sent notifying you that the recall has fully reopened if your vehicle required a headlamp(s).

 

Still have questions? 

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6. As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

Sincerely,

 

Mazda North American Operations

 

NOTICE: If this is a leased vehicle, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

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MAZDA DEALER EMAIL

 

May 19, 2020

Attention:   Mazda General, Parts, and Service Managers

Subject: Safety Recall 4320A- 2016MY Mazda CX-5 Daytime Running Lights May Fail – Headlamp Units on Backorder – UPDATE PLEASE READ

 

Due to various COVID-19 supplier impacts, MNAO is currently experiencing a severe supply shortage of the headlamp units associated with this recall. At this time, complete headlamp assemblies are not available to support this recall. This supply shortage is the result of production and shipping delays created by the Covid-19 pandemic.

 

On May 21, 2020, MNAO will notify customers affected by this recall with a new mailing advising them that complete headlamp assemblies to support this recall repair will not be available for potentially 4 to 5 months. Even if their daytime running light(s) are already flickering or failing to illuminate, a customer will still have to wait for further notice. Customers will also be advised if both daytime running lights are working properly, to contact any Mazda dealership to schedule an appointment, and have their CX-5 vehicle inspected/repaired as soon as possible. If the vehicle’s headlamp(s) fail during inspection, headlamp replacement is still not possible. Our goal is to be transparent with customers regarding the current part situation to help level set their expectations for repair and provide insight on timing for parts availability.

 

Owners will receive a follow-up mailing once headlamp supplies are restored to adequate levels to support this recall.

 

Due to the part supply shortage, all recall claims for a headlamp assembly requiring replacement will not be accepted with a repair date after May 25. Additionally, this recall has been removed from the Missed Recalls tracking report.

 

Dealer Action Required

• If a customer contacts your dealership to schedule an appointment, confirm with the customer that both headlamp DRLs illuminate (Must be daylight, headlamps in Auto or Off position, Vehicle in Drive and moving, second person observes operation).

• If the customer can confirm both headlamp DRLs illuminate properly, schedule the vehicle in for the (part number: KAYL-51-0A2)

• If neither DRL or only one DRL illuminates, parts are not available to perform the recall. This recall only impacts the Daytime Running Please inform the customer that both the low beam and high beam lamps will function normally, and customers can utilize their low beam lamps to provide additional daytime visibility.

 

• Note: All headlamp replacements are to be held for the required 30-days after the claim is accepted for Many dealers will see parts requests for quality and failure analysis inspections.

Headlamps not available for inspection will be debited.

 

• Previous inspection Recall 4320A result:
  • Headlamp assemblies that light up normally even under extended strenuous testing
  • Headlamp assemblies built after the recall lot number production date

 

• mazdarecallinfo.com will contain information about this recall that you can provide to the customer in the event they have more questions. Customers will have to input their VIN to pull up the specific 4320A recall information

 

• The Parts Operations Division will send a communication on May 20 regarding disposition of the existing backorders and directions for placing orders for the headlamp assembly in the interim for body shop or customer pay. Only body shop or customer pay orders will be accepted until headlamp supplies are restored.

 

Please be assured the headlamp supplier and Mazda are working to increase supply as soon as possible and will provide a parts supply update as more information becomes available.

 

We apologize for the extended inconvenience this has caused and appreciate your patience.

Mazda North American Operations

 

Sincerely,

 

Travis Young

Manager, Recalls
Technical Services Division
Mazda North American Operations

 

MAZDA NORTH AMERICAN OPERATIONS.

 

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Chronology of Defect

Daytime Running Lights may mot illuminate on MY 2016 CX-5

March, 2015: The LED headlight unit, which was installed on vehicles for Japan market, did not illuminate in the vehicle manufacturing testing process. As a result of investigation, an LED circuit lost continuity due to damage from static electricity in the parts manufacturing process. Mazda determined this issue would not occur frequently but began to monitor for occurrences in the field. Mazda improved the LED component to enhance static electricity resistance properties.

 

April, 2015: Mazda received first field information from Japan market regarding the warning light illumination of adaptive LED headlight. This adaptive LED headlight is not installed on CX-5 models sold in the U.S. Mazda collected the concerned headlight unit and began investigation.

 

July, 2015: As a result of investigation on the returned parts, Mazda found it showed a similar breakage of the LED headlight as that which occurred in the manufacturing process. Mazda believed the LED headlight had been damaged by static electricity in the parts manufacturing process and resulted in failure during usage.

 

December, 2015: Parts supplier changed the original gray LED connecter sealing gasket to a low sulfur black gasket, in order to improve a separate cosmetic issue which affected the appearance of the headlight housing. At this time, Mazda and parts supplier had not been aware that this change could eventually become a permanent countermeasure for DRL functional failure.

 

March, 2016: Mazda received two field reports from outside of Japan and undertook parts investigation.

 

June through July, 2016: Mazda found that the returned parts from outside Japan were broken in a similar way to the headlight failure which occurred during the manufacturing process. Mazda confirmed failure on all returned parts from the field occurred on headlights manufactured before static electricity resistance improvement on March, 2015.

 

September, 2018: As some failures had been occurring on improved parts, Mazda investigated the possibility that this failure could occur by some other cause which was not yet known.

 

January, 2019: After further investigation, Mazda found that silver sulfide may cause damage on the LED circuit, and proximity to a certain high sulfur sealing gasket (gray type) attached to the DRL connector in the headlight unit could introduce sulfur to the LED circuit.

 

March through July, 2019: Japan authority requested Mazda to consider field action for this failure, and Mazda had several technical discussions with the authority. Japan authority determined that headlights with this failure could not comply with Japan’s vehicle regulations.

 

October, 2019: Mazda began to consider whether to conduct field action in other markets.

 

January 30, 2020: Mazda held a Quality Audit Committee to review all available information to date and determined to conduct a proactive recall action on certain MY2016 CX-5 vehicles in the U.S.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MAZDA	CX-5	2016

 

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26 Associated Documents

Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email – Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail – Headlamp Units on Collection

RCMN-20V063-6965.pdf 358.433KB

 

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Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4320A

RMISC-20V063-6725.pdf 971.3KB

 

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Manufacturer Notices(to Dealers,etc)- Dealer Email Parts Update

RCMN-20V063-6940.pdf 621.294KB

 

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Chronology

RMISC-20V063-9357.pdf 14.847KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-20V063-6475.PDF 211.139KB

 

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Manufacturer Notices(to Dealers,etc)- Dealer Email 2/25/20

RCMN-20V063-1614.pdf 368.946KB

 

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Manufacturer Notices(to Dealers,etc)- PARTS AND WARRANTY INFORMATION Recall Campaign 4320A

RCMN-20V063-3816.pdf 103.516KB

 

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Defect Notice 573 Report

RCLRPT-20V063-5289.PDF 213.974KB

 

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Recall Acknowledgement

RCAK-20V063-3887.pdf 244.759KB

 

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Manufacturer Notices(to Dealers,etc)- Dealer Email 2/10/20

RCMN-20V063-6575.pdf 389.534KB

 

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ISSUED Renotification Notice

RCRN-20V063-0956.pdf 1605.142KB

 

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Remedy Instructions and TSB

RCRIT-20V063-3037.pdf 2323.143KB

 

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ISSUED Owner Notification Letter(Part 577)- Spanish Version

RCONL-20V063-9741.pdf 699.436KB

 

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Manufacturer Notices(to Dealers,etc)- Safety Recall 4320A 2016MY Mazda CX-5 Daytime Running Lights May Fail – Headlamp Units on Backorder

RCMN-20V063-8737.pdf 434.545KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V063-3514.PDF 213.95KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V063-4530.pdf 914.184KB

 

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Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email

RCMN-20V063-7063.pdf 546.605KB

 

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Remedy Instructions and TSB

RCRIT-20V063-1444.pdf 2173.932KB

 

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Remedy Instructions and TSB

RCRIT-20V063-9327.pdf 2340.694KB

 

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Remedy Instructions and TSB

RCRIT-20V063-7731.pdf 2210.788KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V063-9290.pdf 584.304KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-20V063-4752.PDF 211.248KB

 

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ISSUED Owner Notification Letter(Part 577) – Relaunch

RCONL-20V063-5491.pdf 609.575KB

 

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Manufacturer Notices(to Dealers,etc)- Subject: Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail – LIMITED RELAUNCH – PLEASE READ

RCMN-20V063-2779.pdf 530.742KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V063-7493.PDF 211.335KB

 

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Recall Quarterly Report #4, 2020-4

RCLQRT-20V063-0296.PDF 211.458KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V063&docType=RCL

 

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Last update on 2024-04-19 / Affiliate links / Images from Amazon Product Advertising API

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