Safety Recall 4320A – 2016 Mazda CX-5 Daytime Running Lights May Fail

February 6, 2020 NHTSA CAMPAIGN NUMBER: 20V063000

Daytime Running Lights May Fail

If the DRL fails, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash.

NHTSA Campaign Number: 20V063

Manufacturer Mazda North American Operations

Components EXTERIOR LIGHTING

Potential Number of Units Affected 36,761

Summary

Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.

Remedy

Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Part availability is limited at this time. Please contact your local Mazda dealer for more information. Owners may also contact Mazda customer service at 1-800-222-5500 Option 4. Mazda’s number for this recall is 4320A.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Mazda has a Recall

REPAIR PROCEDURE
Recall Campaign 4320A

February 28, 2020

1. VEHICLE INSPECTION PROCEDURE

Verify that the vehicle is within the following ranges:

2016 Model Year Mazda CX-5 vehicles, equipped with LED Daytime Running Light (DRL)

The asterisk symbol “*” can be any letter or number.

• If the vehicle is within the above ranges, proceed to Visual and Production date Inspection and Repair Procedure
• If the vehicle is not within the above ranges, return vehicle to the customer or inventory.

Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Label Recall 4320A attached to the vehicle’s hood or bulkhead. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.

NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels.

eMDCS System – Warranty Vehicle Inquiry Results: 

2. REPAIR PROCEDURE

Part /Tool information

Name	Detail	Quantity	Image
GASKET KIT (PN: KAYL-51-0A2)	Black gasket	4
	Gas absorption sheet (For absorption sulfur released from gray gasket remaining in the front combination light housing)	4
Soft shop rags	For prevent scratches	1	N/A
Pick tool	For Gasket installation	1	N/A
Ruler or small screwdriver	For gas absorption sheet installation	1	N/A
Length of wire, string	For gasket installation and Gas absorption sheet installation	1	N/A

Flow Chart (explains one side of headlight)

Technical guide

Check before repairing the affected vehicle.

AFS	Front image	Back image
Yes (Equipped)

AFS: Adaptive Front Lighting system which enhances the range of visibility when the headlights are turned on by pointing the optical axis of the headlights in the direction in which the vehicle is advancing according to the steering operation. The swivel actuator constantly detects the headlight swivel angle from the hall sensor built into the actuator, and inputs the swivel angle to the AFS control module via LIN communication.

A. VISUAL INSPECTION

1. Park the vehicle and turn on the engine.
2. Turn on the low beam.

Check the illumination of the DRL position lighting and determine if they are lighting up and not flickering. (Marked by yellow area with shown the image) For more detail, refer to inspection chart below.

OK – DRL is illuminated.

Not OK – DRL is not illuminated or only partially  illuminated. (Low beam functions normally)

Judgement

• If both Daytime Running Lamp (DRL) does not light up or the DRL is flickering, replace the both headlight assemblies and complete the repair.
• If either Daytime Running Lamp (DRL) does not light up or the DRL is flickering, replace the affected headlight assembly and go to the next step, B. (Inspect working headlight production date)
• If both Daytime Running Lamp (DRL) light up, and are not flickering, go to next step B. (Inspect working headlight production date)

B. Head Light Production Date Inspection

1. Open the hood.
2. Check the production date by confirming information sticker.

(These images are for example of left side of head light. It should be on the vehicle on inspection. )

①	Information sticker
Production date	※Example Image
Conversion table	Read the number and separate a year, month, date. ※Date 5th /April/2016
Affected number (date)	20141001(Oct 1st, 2014) to 20151120(Nov 20th  ,2015)

Judgement

• If both headlamp assemblies are not in the affected production date, the repair is complete. Submit for inspection to close the recall.
• If one or both of the headlamp assemblies are in the affected production date, replacement of gaskets and/or installation of gas absorption sheets is necessary. Go to step C.
• If the information sticker is missing or production date cannot be confirmed visually due to dirty/burned surface, replacement of gaskets and/or installation of gas absorption sheets is necessary. Go to step C.

C. FRONT BUMPER & COMBINATION LIGHT REMOVAL/INSTALLATION

FRONT BUMPER REMOVAL/INSTALLATION

Caution

• Affix the protective tape to the position (vehicle body side) shown in the figure to prevent scratches and damage.

1. Disconnect the negative battery cable. (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION [SKYACTIV-G 2.5].) (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION
2. Remove fasteners A.

3. Pull the front over fender in the direction of the arrow shown in the figure, set the front over fender out of the way while detaching clips B.

Caution

• After removing clips B, insert a rag between the front fender panel and the front over fender to prevent the front fender panel and clips B from being damaged.

4. Remove screws C.

5. Remove screws D.

6. Remove fasteners F.
7. Remove the seal board upper. (See SEAL BOARD UPPER REMOVAL/INSTALLATION.)
8. Remove fasteners G.

9. Remove screws H.
10. Pull the front bumper in the direction of the arrow (1) shown in the figure, then remove tabs

Caution

• The front bumper and front bumper slider are engaged firmly. If they are disengaged forcibly the bumper could fall and be damaged. Perform the servicing carefully when disengaging the front bumper from the front bumper slider.
• When disengaging the front bumper from the front bumper slider, the front bumper could fall and be damaged. Support the front bumper so that it does not fall.

11. Remove the front bumper from the front bumper slider.
12. Pull the front bumper in the direction of the arrow (2) shown in the figure and remove it while detaching guides G.

13. Disconnect the front fog light connector. (with front fog lights)
14. Disconnect the front ultrasonic sensor connector. (with parking sensor system)

Caution

• After removing front bumper, it may hit the front over fender and cause a damage and/or injury. Perform the following procedure to prevent the front over fender from being damaged. — Fix the front over fender and front fender panel with protective tape.

FRONT COMBINATION LIGHT REMOVAL/INSTALLATION

Warning

• Incorrect servicing of the discharge headlights could result in electrical shock. Before servicing the discharge headlights, always refer to the service warnings. (See DISCHARGE HEADLIGHT SERVICE WARNINGS.) Note
• Fogging or condensation on the inside of the front combination lights may occur due to a natural phenomenon occurring as a result of a temperature difference between the interior and exterior of the combination lights. However, it has no effect on the light performance because the temperature inside the front combination lights rises after illuminating the headlights or a period of time has elapsed.

1. Disconnect the connector.

2. While pressing the clip tab in the direction of the arrows (1) shown in the figure, press the clip in the direction of the arrow (2) shown in the figure to detach the clip tab and front combination light (LH of discharge type).
3. Remove the clip (LH of discharge type).

4. To prevent scratches or damage, affix protective tape to the position shown in the figure.

Caution

• When the front combination light is removed from the body, perform the procedure after affixing protective tape to the body. Otherwise, the body could interfere with the front combination light and cause scratching or damage to the body.

5. Remove the bolts and the fastener

6. Pull the front combination light in the direction of the arrow shown in the figure and pull out the front combination light pin from the body.

7. Remove the front combination light and proceed to Step D. Gasket replacement procedure.

D. Gasket replacement procedure

Connector of headlight.

A: Connector A
B: Connector B

Caution: Be careful not to damage the headlight lens (scratch etc…) or deform the terminal.

In order to easily reference locking/unlocking the connector, ①Make sure it is fully locked position (fully turned left and stopped position) then ②Mark before removing.

1. Replace O ring for connector A

• Thread a piece of thin spare wire or string tie through the locking tab of the connector

* This is to prevent the headlamp connecter from falling into the headlamp assembly (Connector B)

• Unlock the connector from the headlamp and make room between housing and connector to allow for the removal of the O ring.

Note:

Recommend watching video B and replacing that O ring first along with installing the gas absorption sheet. It is the easier of the two O rings.  Then watch video A and replace connector A O ring. It will be more difficult as the connector cannot be turned 90 degrees as shown in the connector B photos below.

• Using a pick tool, hook and pull the gasket off of the connector and out of the headlamp.

2. Replace the gaskets with the new black supplied gaskets of connector A and connector B and install the two gas absorption sheets.

Note:  You may find a black gasket from a prior repair at connector B. Replace it anyway. Install gas absorption sheet at connector B.   Go to gas absorption sheet installation procedure.

※Gasket is not two-faced.

3. Install the gasket with new one (black one). Thread the new gasket onto the spare wire or string.

–  Push the O ring gasket into the four hooks at the bottom of the connector.

Note:  Connector A will not drop down far enough to turn 90 degrees. This O ring has limited room and visibility. Watch Video A

4. Pull the wire and remove from connector. Lock the connector shown the image below.

5. Replace O ring for connector B.

5. Unlock and make a gap between housing and connector.

6. Use a pick tool, pull the gasket toward the outside.

7. Install the gasket with new one (black one). Thread the new gasket onto the spare wire or string.

8. Push the O ring gasket into the four hooks at the bottom of the connector.

9. Leave the wire at connector B for the next repair

10. Go to Step E Gas absorption sheet installation procedure.

E. Gas absorption sheet installation procedure. Watch Video.

1. Prepare a gas absorption sheet and use your finger, or tweezer, short ruler to install.
2. Peel off the adhesive tape back of gas absorption sheet.

Caution: Do not break the ply formation of the gas absorption sheet.

3. Install gas absorption sheet (2 pieces per one side) inside the connector hole.

4. Re-install connector B.
5. Make sure all connector is locked. (There is marked where the lock position at yellow circle.)

6. Remove the spare wire or string.
7. Reverse order of removal.
8. Repair other headlamp if necessary. Go back to Step D
9. Install the head light(s) with front bumper.
10. Check the headlight aiming.
11. Go to campaign label installation

F. CAMPAIGN LABEL INSTALLATION 

1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “4320A”, your dealer code, today’s date.

2. Affix it to the hood or bulkhead as shown:

3. Return the vehicle to customer.

PARTS AND WARRANTY INFORMATION
Recall Campaign 4320A

Updated February 28, 2020

CONDITION OF CONCERN

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving.

If one or both DRLs fail to illuminate, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash.

Causal factor:

Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and/or failure of DRL illumination. One or both front DRLs on affected vehicles could be affected by this defect.

OUTLINE OF REPAIR

Inspect the DRL headlights, and if needed, replace the sealing gaskets with improved ones and attach desulfurizing materials (gas adsorption sheets). If the DRL headlight(s) is/are exhibiting affected condition (flicker/fail to illuminate), replace the head lamp unit(s).

Please refer to the Repair Procedure document on MGSS for further details.

SUBJECT VEHICLES

Subject production date

The asterisk symbol “*” can be any letter or number.

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail no later than March 22, 2020.

PARTS INFORMATION

WARRANTY CLAIM PROCESSING INFORMATION

Flow Chart (Shows one side of headlight.  Go through flow chart for RH and LH) the other side is the same.)

Submit applicable warranty claim according to the combination of repairs performed on each right and left headlight.

RENTAL CAR INFORMATION

Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less in order to allow the next customer the same experience.

Rental Car Warranty Claim Information 

Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.

February 10, 2020

Attention: Mazda General, Parts and Service Managers

Subject: Notification of Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2016 Mazda CX-5 vehicles within the VIN range below, affecting 36,761 U.S. and U.S. Territory vehicles.

Affected Vehicles:

Concern Outline:

The LED Daytime Running Lights (DRL) on certain subject vehicles may unexpectedly flicker or fail to illuminate while driving. If one or both DRLs fail to illuminate, surrounding traffic and pedestrians may not be able to see the affected vehicle, especially when the headlights are off in low light conditions.

Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and/or failure of DRL illumination. One or both front DRL’s on affected vehicles could be affected by this defect.

For all subject vehicles:

Inspect the headlights and, if needed, replace each with an improved sealing gasket and attach desulfurizing materials (gas adsorption sheets) inside the headlight housing or if the headlights are inoperable, replace the headlight unit(s).

As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS on February 1 0, 2020. For customers that inquire about this recall and demand a repair priorto launch, dealers can elect to perform the repair once repair procedures are available on the Mazda Global Support System (MGSS).

Owner Notification:

Mazda will notify owners of affected vehicles by first class mail no later than April 3, 2020. Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform this recall, Mazda has developed the following resources:

1. Parts and Warranty Information and Repair Procedures will be uploaded to MGSS as soon as possible.
2. For warranty questions, please contact the Warranty Hotline at (877) 727-6626, Option 3 or Dealer Recall Help on MXConnect > Warranty.
3. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
4. For Recall related questions please fill out the Dealer Recall Help Form located on MXConnect

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.

Protect What is Important to You

Mazda North American Operations

Sincerely,

Hideo Takashima
Director, Technical Services Division
Mazda North American Operations
MAZDA NORTH AMERICAN OPERATIONS

IMPORTANT SAFETY RECALL

2016 CX-5 – Daytime Running Lights May Fail – Safety Recall 4320A

NHTSA Campaign Number 20V-063

March 2020

This notice applies to your vehicle: VIN 

Dear Mazda Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2016 model year CX-5 vehicles produced from November 3, 2014 through December 7, 2015.

If you received this notice, your vehicle is included in this Safety Recall.

What is the problem?

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving. If one or both DRLs fail to illuminate, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash. Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and / or failure of DRL illumination. One or both front DRLs on affected vehicles could be affected by this defect.

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will inspect the DRL operation on your CX-5 vehicle. If a flickering or failure to illuminate condition is observed on the DRL, the failed headlight unit(s) will be replaced with a new headlamp assembly.

If the DRL exhibits normal operation, the production date and lot number of the headlight units will be inspected to confirm if they are affected by the recall. On the affected headlight unit(s), desulfurizing materials will be installed and the sealing gaskets will be replaced with improved parts. The inspection and repair will be performed at no cost to you.

How long will it take?

The time required for the repair will depend on the inspection. If your vehicle is not equipped with the affected headlight units and only the inspection is necessary, approximately half an hour will be required to complete the inspection. If repairs are necessary on your vehicle, it will take approximately two hours to complete; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Please schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your CX-5 vehicle inspected / repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

What if you already paid for repair related to this concern?

If you have already paid for repairs due to conditions similar to this recall campaign prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please visit www.mazdareimbursement.com and enter your Vehicle Identification Number (VIN). Follow the online screen prompts to enter the relevant information to submit your claim. For further questions, or, for vehicle owners that prefer submitting claims by mail, contact the Mazda Customer Experience Center at 1-800-222-5500, Option #4. Note for online claims, allow 4-6 weeks for processing and for claims sent by mail, allow 6-8 weeks for processing.

Where is the closest Mazda dealer?

To locate your nearest Mazda dealer, visit our website www.MazdaRecallInfo.com , or call our Customer Experience Center at (800) 222-5500, option #4.

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

Sincerely,

Mazda North American Operations

Para informaci6n en espafio/, visite www.MazdaSeguridad.com o Ilame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opcion #8 para hablar con un representante en espafiol.

MARZO 2020

IMPORTANTE CAMPANA DE SEGURIDAD 4320A

CX-5 2016- LUCES DIURNAS PUEDEN FALLAR
NHTSA NUMERO DE CAMPANA 20V-063

Estimado propietario de Mazda:

Este aviso se envía a usted de acuerdo con la Administración Nacional de Vehfculos de Motor {NHTSA por sus siglas en ingles}.

Mazda Motor Corporation ha determinado que existe un defecto relacionado a la seguridad en ciertos vehículos de motor CX-5 ano modelo 2016 producidos desde el 3 de noviembre de 2014 hasta el 7 de diciembre de 2015.

Si usted recibe esta notificación, su vehiculo esta incluido en el aviso de seguridad.

¿Cual es el problema?

Las luces diurnas {DRL} de tipo LED pueden parpadear o no iluminarse mientras conduce. Si uno o ambos DRL no se iluminan, la visibilidad del vehículo puede reducirse a otros conductores en la carretera, lo que aumenta el riesgo de un choque. Debido a una especificación del material inadecuado de la junta de sellado conectada al cableado de la luz diurna {DRL} LED, la junta puede liberar azufre que puede corroer el circuito LED que controla el DRL. Si se desarrolla corrosión del circuito, el mismo puede perder continuidad, causando parpadeo y/o falla de la iluminación del DRL. Uno o ambos DRL delanteros en los vehículos podrfan verse afectados por este defecto.

¿Que hara Mazda?

Protege lo que es importante para ti.

Su concesionario Mazda inspeccionara la operación de DRL en su vehfculo CX-5. Si se observa una condición de parpadeo o falta de iluminación en el DRL, la(s) unidad(es) de luz averiado se reemplazaran con un nuevo conjunto de luz delantera.

Si el DRL exhibe una operación normal, se inspeccionara la fecha de producción y el numero de lote de las luces para confirmar si estan afectadas por la campaña del mercado. En las unidades de luces afectadas, se instalaran materiales desulfurantes y las juntas de sellado se reemplazaran con piezas mejoradas. La inspección y reparación se realizaran sin costo alguno para usted.

¿Cuanto tiempo tardara la reparación?

El tiempo requerido para la reparación dependera de la inspección. Si su vehfculo no esta equipado con las unidades de luces afectadas y solo es necesaria la inspección, se requerira aproximadamente media hora para completar la inspección. Si las reparaciones son necesarias en su vehículo, tomara aproximadamente dos horas en completarse; sin embargo, su concesionario Mazda puede necesitar su vehículo por un periodo de tiempo mas largo.

Mazda proporcionara transporte alterno cuando su vehfculo se encuentre en un concesionario Mazda autorizado para una reparación de campafña. Para ser elegible para transporte alterno, debe programar una cita con cualquier concesionario Mazda autorizado para que puedan acomodar sus necesidades.

¿Que debe hacer?

Mazda esta preocupado por su seguridad. Por favor, comunfquese con cualquier concesionario Mazda autorizado para programar una cita para que su vehfculo CX-5 sea inspeccionado/reparado lo antes posible. No es necesario que traiga este aviso al concesionario, pero puede ayudar en el proceso de registro.

¿Que pasa si ya usted pagó por la reparaci6n relacionada a este problema?

Si ya pagó por la reparación debido a condiciones similares antes de recibir este aviso de campana, puede ser elegible para el reembolso de gastos de reparación razonables segun los estandares de reparación de Mazda. Complete el formulario de SOLICITUD DE REEMBOLSO adjunto, incluya la documentación necesaria y envfenosla por correo, en el sobre con la dirección que se proporciona. Permftanos de 6 a 8 semanas para el procesamiento.

¿Dónde se encuentra el concesionario Mazda mas cercano?

Para localizar el concesionario Mazda mas cercano, puede utilizar el listado de Centros de Servicio autorizados Mazda que incluimos con esta comunicaci6n o acceda a www.mazdapr.com.

¿Se mudó o ya no es duefio de este vehiculo Mazda?

Si usted cambió de dirección o ya no es dueno de un vehículo Mazda, favor de completar la tarjeta titulada CAMBIO DE INFORMACION “Information Change Card” que se incluye en el manual de garantía que esta en la gaveta de su vehículo, lo antes posible. Esto nos permitira actualizar nuestros archivos y notificar al propietario actual.

Leyes federales requieren que cualquier arrendador de vehículo que reciba esta notificación debera enviar una copia al arrendatario dentro de diez dfas.

¿Aun tiene preguntas?

Si aun tiene preguntas sobre esta campana, favor de comunicarse con nuestra oficina de Servicio al Cliente al (787} 620-7546 o visite www.MazdaSeguridad.com.

Si Mazda o sus concesionarios no reparan el defecto de forma gratuita y dentro de un perfodo de tiempo razonable, puede notificar a la Administraci6n Nacional de Seguridad del Trafico en Carreteras, 1200 New Jersey Ave., SE., Washington, DC 20590; o llame a la lfnea directa gratuita de seguridad del vehfculo al 1-888-327-4236 (TTY: 1-800-424-9153}; o vaya a http://www.safercar.gov.

Como recordatorio, siempre puede ir a www.MazdaRecalllnfo.com e ingresar su VIN para ver los avisos de seguridad y las campanas de servicio que aplican a su vehfculo, asf como para registrarse y recibir futuras alertas de campanas.

Su seguridad es nuestra prioridad en Mazda. Nos disculpamos por cualquier inconveniente que esta campana haya podido causarle.

Sinceramente,

Mazda de Puerto Rico

MARCH 2020

IMPORTANT SAFETY RECALL 4320A

2016 CX-5 – DAYTIME RUNNING LIGHTS MAY FAIL
NHTSA CAMPAIGN NUMBER 20V-063

Dear Mazda Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2016 model year CX-5 vehicles produced from November 3, 2014 through December 7, 2015.

If you received this notice, your vehicle is included in this Safety Recall.

What is the problem?

The LED type daytime running lights (DRL) may flicker or fail to illuminate while driving. If one or both DRLs fail to illuminate, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash. Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and/or failure of DRL illumination. One or both front DRLs on affected vehicles could be affected by this defect.

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will inspect the DRL operation on your CX-5 vehicle. If a flickering or failure to illuminate condition is observed on the DRL, the failed headlight unit{s) will be replaced with a new headlamp assembly.

If the DRL exhibits normal operation, the production date and lot number of the headlight units will be inspected to confirm if they are affected by the recall. On the affected headlight unit{s), desulfurizing materials will be installed and the sealing gaskets will be replaced with improved parts. The inspection and repair will be performed at no cost to you.

How long will it take?

The time required for the repair will depend on the inspection. If your vehicle is not equipped with the affected headlight units and only the inspection is necessary, approximately half an hour will be required to complete the inspection. If repairs are necessary on your vehicle, it will take approximately two hours to complete; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Please schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your CX-5 vehicle inspected/repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

What if you already paid for repair related to this concern?

If you have already paid for repairs due to conditions similar to this recall campaign prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please complete the enclosed “Reimbursement Application Form”, include the necessary documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for processing.

Where is the closest Mazda dealer?

To locate your nearest Mazda dealer, please see enclosed dealers list and address, visit our website www.MazdaPR.com, or call our Customer Experience Center at (787) 620-7546.

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (787) 620-7546.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

Sincerely,

Mazda de Puerto Rico

PLAN DE REEMBOLSO – CAMPANA 4320A

REQUISITOS PARA EL REEMBOLSO

Si usted cumple con los siguientes requisitos, es elegible para recibir el reembolso bajo este plan:

1. Posee o ha sido propietario de un vehfculo Mazda producido desde el 3 de noviembre de 2014 al 7 de diciembre de 2015. Por favor, no envfe su tftulo o registro, ya que NO son necesarios.
2. Ha pagado la reparación o el reemplazo de los componentes sujetos a la falla como se describe en su carta de propietario antes del lanzamiento de esta campaña. El reemplazo de cualquier componente debido a un accidente o influencia externa no es reembolsable.
3. Tiene usted una factura original o copia legible que muestre:
   • Afio y modelo del vehículo y el numero de identificación (VIN)
   • Su nombre, dirección y fecha de reparación
   • Descripción de lo que se reparó
   • El total de la reparación
   • Se puede requerir información adicional si la orden de reparación o factura no estan legibles. Para una pieza de repuesto del vehículo, el recibo debe identificar el artfculo y la cantidad total
     pagada.

POR FAVOR NO PRESENTE ESTE FORMULARIO SIN LA DOCUMENTACION ANTERIOR.

4. Envfe este formulario de solicitud de reembolso con los recibos de pago aplicables en el sobre adjunto a:

MAZDA DE PUERTO RICO
DEPARTAMENTO DE SERVICIO
PO BOX 191850
SAN JUAN PR 00919-1850

PROCESO PARA LA SOLICITUD DE REEMBOLSO

Si a su vehfculo le han reparado o reemplazado las luces diurnas (DRL) de tipo LED, debido a las condiciones descritas antes del lanzamiento de esta campaña de seguridad, puede solicitar un reembolso haciendo lo siguiente:

1. Complete el formulario de reembolso que encontrara al dorso de esta pagina.
2. Una vez su vehfculo haya sido reparado de acuerdo con las instrucciones de la campaña, enviar por correo el formulario de solicitud de reembolso con una copia legible de la orden de reparación pagada y/o factura utilizando el sobre adjunto. Incluya todos los recibos de pagos aplicables, es decir, el recibo de tarjeta de credito o cheque cancelado etc.
3. Conservar copia de la orden de reparación o de la factura pagada y de este formulario de solicitud para sus registros.
   • Se le reembolsara la cantidad que usted pagó por la reparaci6n o reemplazo.

Si desea comunicarse con Mazda respecto a este plan de reembolso, por favor escriba a la dirección anterior e incluya el numero de identificación del vehfculo (VIN).

Cualquier formulario de solicitud de reembolso que este incompleta, ilegible, o enviada sin la copia legible de la orden de reparación o de la factura pagada, sera devuelto para su conclusión. Mazda lo estara contactando, en caso de tener alguna pregunta con respecto a su solicitud de reembolso. Permítanos 6-8 semanas para su procesamiento.

MAZDA DE PUERTO RICO

INTERNATIONAL AUTOMOTIVE DISTRIBUTOR GROUP

CONCESIONARIOS AUTORIZADOS MAZDA

Chronology of Defect

Daytime Running Lights may mot illuminate on MY 2016 CX-5

March, 2015: The LED headlight unit, which was installed on vehicles for Japan market, did not illuminate in the vehicle manufacturing testing process. As a result of investigation, an LED circuit lost continuity due to damage from static electricity in the parts manufacturing process. Mazda determined this issue would not occur frequently but began to monitor for occurrences in the field. Mazda improved the LED component to enhance static electricity resistance properties.

April, 2015: Mazda received first field information from Japan market regarding the warning light illumination of adaptive LED headlight. This adaptive LED headlight is not installed on CX-5 models sold in the U.S. Mazda collected the concerned headlight unit and began investigation.

July, 2015: As a result of investigation on the returned parts, Mazda found it showed a similar breakage of the LED headlight as that which occurred in the manufacturing process. Mazda believed the LED headlight had been damaged by static electricity in the parts manufacturing process and resulted in failure during usage.

December, 2015: Parts supplier changed the original gray LED connecter sealing gasket to a low sulfur black gasket, in order to improve a separate cosmetic issue which affected the appearance of the headlight housing. At this time, Mazda and parts supplier had not been aware that this change could eventually become a permanent countermeasure for DRL functional failure.

March, 2016: Mazda received two field reports from outside of Japan and undertook parts investigation.

June through July, 2016: Mazda found that the returned parts from outside Japan were broken in a similar way to the headlight failure which occurred during the manufacturing process. Mazda confirmed failure on all returned parts from the field occurred on headlights manufactured before static electricity resistance improvement on March, 2015.

September, 2018: As some failures had been occurring on improved parts, Mazda investigated the possibility that this failure could occur by some other cause which was not yet known.

January, 2019: After further investigation, Mazda found that silver sulfide may cause damage on the LED circuit, and proximity to a certain high sulfur sealing gasket (gray type) attached to the DRL connector in the headlight unit could introduce sulfur to the LED circuit.

March through July, 2019: Japan authority requested Mazda to consider field action for this failure, and Mazda had several technical discussions with the authority. Japan authority determined that headlights with this failure could not comply with Japan’s vehicle regulations.

October, 2019: Mazda began to consider whether to conduct field action in other markets.

January 30, 2020: Mazda held a Quality Audit Committee to review all available information to date and determined to conduct a proactive recall action on certain MY2016 CX-5 vehicles in the U.S.

1 Affected Product

Vehicle

16 Associated Documents

Chronology

RMISC-20V063-9357.pdf 14.847KB

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Manufacturer Notices(to Dealers,etc)- Dealer Email 2/25/20

RCMN-20V063-1614.pdf 368.946KB

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Manufacturer Notices(to Dealers,etc)- PARTS AND WARRANTY INFORMATION Recall Campaign 4320A

RCMN-20V063-3816.pdf 103.516KB

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Defect Notice 573 Report

RCLRPT-20V063-5289.PDF 213.974KB

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Recall Acknowledgement

RCAK-20V063-3887.pdf 244.759KB

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Manufacturer Notices(to Dealers,etc)- Dealer Email 2/10/20

RCMN-20V063-6575.pdf 389.534KB

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Remedy Instructions and TSB

RCRIT-20V063-3037.pdf 2323.143KB

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ISSUED Owner Notification Letter(Part 577)- Spanish Version

RCONL-20V063-9741.pdf 699.436KB

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Recall 573 Report – Amendment 1

RCLRPT-20V063-3514.PDF 213.95KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V063-4530.pdf 914.184KB

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Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email

RCMN-20V063-7063.pdf 546.605KB

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Remedy Instructions and TSB

RCRIT-20V063-1444.pdf 2173.932KB

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Remedy Instructions and TSB

RCRIT-20V063-9327.pdf 2340.694KB

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Manufacturer Notices(to Dealers,etc)- Safety Recall 4320A 2016MY Mazda CX-5 Daytime Running Lights May Fail – Headlamp Units on Backorder

RCMN-20V063-8737.pdf 434.545KB

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Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email – Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail – Headlamp Units on Collection

RCMN-20V063-6965.pdf 358.433KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-20V063-6475.PDF 211.139KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V063&docType=RCL

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Last update on 2020-08-07 / Affiliate links / Images from Amazon Product Advertising API