Safety Recall 4320A – 2016 Mazda CX-5 Daytime Running Lights May Fail

February 6, 2020 NHTSA CAMPAIGN NUMBER: 20V063000

Daytime Running Lights May Fail

If the DRL fails, the vehicle’s visibility may be reduced to other drivers on the road, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V063

Manufacturer Mazda North American Operations

Components EXTERIOR LIGHTING

Potential Number of Units Affected 36,761

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.

 

Remedy

Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall is expected to begin March 6, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda’s number for this recall is 4320A.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda has a Recall

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February 10, 2020

Attention: Mazda General, Parts and Service Managers

Subject: Notification of Safety Recall 4320A – 2016MY Mazda CX-5 Daytime Running Lights May Fail

Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2016 Mazda CX-5 vehicles within the VIN range below, affecting 36,761 U.S. and U.S. Territory vehicles.

Affected Vehicles:

Model	Subject VIN range	Subject production date range
CX-5 built at MC (Japan)	JM3 KE**** G0 600017-751326	From November 3, 2014 through December 7, 2015

 

Concern Outline:

The LED Daytime Running Lights (DRL) on certain subject vehicles may unexpectedly flicker or fail to illuminate while driving. If one or both DRLs fail to illuminate, surrounding traffic and pedestrians may not be able to see the affected vehicle, especially when the headlights are off in low light conditions.

Due to an inappropriate material specification of the sealing gasket attached to the LED daytime running light (DRL) wiring connector, the gasket can release sulfur which may corrode the LED circuit controlling the DRL. If corrosion of the circuit develops, the circuit may lose continuity, causing flickering and/or failure of DRL illumination. One or both front DRL’s on affected vehicles could be affected by this defect.

 

For all subject vehicles:

Inspect the headlights and, if needed, replace each with an improved sealing gasket and attach desulfurizing materials (gas adsorption sheets) inside the headlight housing or if the headlights are inoperable, replace the headlight unit(s).

As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS on February 1 0, 2020. For customers that inquire about this recall and demand a repair priorto launch, dealers can elect to perform the repair once repair procedures are available on the Mazda Global Support System (MGSS).

 

Owner Notification:

Mazda will notify owners of affected vehicles by first class mail no later than April 3, 2020. Owners will be asked to bring their vehicle to the nearest Mazda dealership for repairs.

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform this recall, Mazda has developed the following resources:

1. Parts and Warranty Information and Repair Procedures will be uploaded to MGSS as soon as possible.
2. For warranty questions, please contact the Warranty Hotline at (877) 727-6626, Option 3 or Dealer Recall Help on MXConnect > Warranty.
3. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
4. For Recall related questions please fill out the Dealer Recall Help Form located on MXConnect

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.

Protect What is Important to You

Mazda North American Operations

Sincerely,

Hideo Takashima
Director, Technical Services Division
Mazda North American Operations
MAZDA NORTH AMERICAN OPERATIONS

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Chronology of Defect

Daytime Running Lights may mot illuminate on MY 2016 CX-5

March, 2015: The LED headlight unit, which was installed on vehicles for Japan market, did not illuminate in the vehicle manufacturing testing process. As a result of investigation, an LED circuit lost continuity due to damage from static electricity in the parts manufacturing process. Mazda determined this issue would not occur frequently but began to monitor for occurrences in the field. Mazda improved the LED component to enhance static electricity resistance properties.

April, 2015: Mazda received first field information from Japan market regarding the warning light illumination of adaptive LED headlight. This adaptive LED headlight is not installed on CX-5 models sold in the U.S. Mazda collected the concerned headlight unit and began investigation.

July, 2015: As a result of investigation on the returned parts, Mazda found it showed a similar breakage of the LED headlight as that which occurred in the manufacturing process. Mazda believed the LED headlight had been damaged by static electricity in the parts manufacturing process and resulted in failure during usage.

December, 2015: Parts supplier changed the original gray LED connecter sealing gasket to a low sulfur black gasket, in order to improve a separate cosmetic issue which affected the appearance of the headlight housing. At this time, Mazda and parts supplier had not been aware that this change could eventually become a permanent countermeasure for DRL functional failure.

March, 2016: Mazda received two field reports from outside of Japan and undertook parts investigation.

June through July, 2016: Mazda found that the returned parts from outside Japan were broken in a similar way to the headlight failure which occurred during the manufacturing process. Mazda confirmed failure on all returned parts from the field occurred on headlights manufactured before static electricity resistance improvement on March, 2015.

September, 2018: As some failures had been occurring on improved parts, Mazda investigated the possibility that this failure could occur by some other cause which was not yet known.

January, 2019: After further investigation, Mazda found that silver sulfide may cause damage on the LED circuit, and proximity to a certain high sulfur sealing gasket (gray type) attached to the DRL connector in the headlight unit could introduce sulfur to the LED circuit.

March through July, 2019: Japan authority requested Mazda to consider field action for this failure, and Mazda had several technical discussions with the authority. Japan authority determined that headlights with this failure could not comply with Japan’s vehicle regulations.

October, 2019: Mazda began to consider whether to conduct field action in other markets.

January 30, 2020: Mazda held a Quality Audit Committee to review all available information to date and determined to conduct a proactive recall action on certain MY2016 CX-5 vehicles in the U.S.

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MAZDA	CX-5	2016

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4 Associated Documents

Chronology

RMISC-20V063-9357.pdf 14.847KB

Download (PDF, 14KB)

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Defect Notice 573 Report

RCLRPT-20V063-5289.PDF 213.974KB

Download (PDF, 209KB)

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Recall Acknowledgement

RCAK-20V063-3887.pdf 244.759KB

Download (PDF, 239KB)

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Manufacturer Notices(to Dealers,etc)- Dealer Email 2/10/20

RCMN-20V063-6575.pdf 389.534KB

Download (PDF, 380KB)

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V063&docType=RCL

 

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Last update on 2020-03-31 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-03-31 / Affiliate links / Images from Amazon Product Advertising API