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December 19, 2019 NHTSA CAMPAIGN NUMBER: 19V907000
Emergency Braking Can Activate Unexpectedly
Stopping the vehicle unexpectedly increases the risk of a crash.
NHTSA Campaign Number: 19V907
Manufacturer Mazda North American Operations
Components FORWARD COLLISION AVOIDANCE
Potential Number of Units Affected 35,390
Summary
Mazda North American Operations (Mazda
) is recalling certain 2019-2020 Mazda3 vehicles. The Smart Brake System (SBS) can falsely detect an obstacle while driving, activating the automatic emergency braking system and suddenly stopping the vehicle.
Remedy
Mazda will notify owners, and dealers will update the SBS software. In addition, vehicles with certain production dates will receive an instrument cluster software update or replacement and a replacement owner’s manual. These repairs will be performed free of charge. The recall began February 14, 2020. Owners may contact Mazda
customer service at 1-800-222-5500, Option 4. Mazda
’s number for this recall is 4219L.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mazda has a Recall
2019 Mazda3 – Sudden Deceleration from False Brake Activation – Safety Recall 4219L Updated Jan 24, 2020
- Flowchart – READ SERVICE CAUTION FOR PROGRAMMING!
Failure to follow Service Cautions may cause Module Damage!
- VEHICLE INSPECTION PROCEDURE
Verify that the vehicle is within the following ranges:
2019-2020 Mazda3 vehicles, equipped with smart brake support (SBS)
Model | Subject VIN range | Subject production date range |
Mazda3 built at MC | JM1 BP**** K1 100042 – 147655
JM1 BP**** L1 147656 – 154264 | From September 25, 2018 through
October 19, 2019 |
Mazda3 built at MMVO | 3MZ BP**** KM 100048 – 115055
3MZ BP**** LM 115095 – 124858 | From January 15, 2019 through
October 23, 2019 |
The asterisk symbol “*” can be any letter or number.
- If the vehicle is within the above ranges, proceed to Repair Validation and Repair Procedure A, B or C below depending on the vehicle.
- If the vehicle is not within the above ranges, return vehicle to the customer or inventory.
Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Label Recall 4219L attached to the vehicle’s hood or bulkhead. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.
NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels.
eMDCS System – Warranty Vehicle Inquiry Results:
If eMDCS displays: | Campaign Label is: | Action to perform: |
RECALL 4219L OPEN | Present | Email Dealer Recall Help or Contact Warranty Hotline at (877) 727-6626 option 3 to update vehicle history. |
Not present | Proceed to “REPAIR VALIDATION AND PROCEDURES”. | |
RECALL 4219L CLOSED | Present | Return vehicle to inventory or customer. |
Not present | Proceed to “3. CAMPAIGN LABEL INSTALLATION”. | |
RECALL 4219L IS NOT PRESENT | Does not apply | Recall does not apply to this vehicle. Return vehicle to inventory or customer. |
Repair Validation – Failure to follow Service Caution may lead to module damage! | Repair Procedure – Follow Steps | |
Repair A – Match VIN to Repair A VIN list
Vehicle requires VCM software update ONLY.
Repair A: MMVO Production LM118755 – 124858 Dates: 8/5/19 through 10/23/19
MC Production L1150242 – 154264 Dates: 7/30/19 through 10/19/19 | Proceed to Service Caution for Reprogramming Pages 6 – 7
‘B. Reprogram the VCM.’ Page 8 ‘D. Check procedures after reprogramming.’ Page 18 | |
Repair B – Match VIN to Repair B VIN list
Vehicle requires Instrument Cluster software update, VCM software update, and CMU electronic owner’s manual update.
Repair B: MMVO Production KM100048 – 114618 Dates: 1/15/19 through 7/01/19 LM115095 – 118752 | Proceed to Service Caution for Reprogramming Pages 6 – 7 then
‘B. Reprogram the VCM.’ Page 8 ‘C. Reprogram the meter (IC).’ Page 13 ‘D. Check procedures after reprogramming.’ Page 18 ‘E. Update the CMU electronic owner’s manual.’ Page 18 | |
Dates: 7/01/19 through 7/25/19
MC Production K1101936 – 147544 Dates: 11/5/18 through 6/28/19 L1147656 – 150225 Dates: 6/29/19 through 7/30/19 | ‘F. Attach the owner’s manual supplement.’ Page 18 | |
Repair C – Match VIN to Repair C VIN list
Vehicle requires Instrument Cluster replacement, VCM software update, and CMU electronic owner’s manual update.
Repair C: MC Production K1100042 – 102178 Dates: 9/25/18 – 11/5/18 | **No need to reprogram the meter (IC)**
Proceed to Service Caution for Reprogramming Pages 6 & 7 then ‘A. Replace the IC.’ Page 5 ‘B. Reprogram the VCM.’ Page 8 ‘D. Check procedures after reprogramming.’ Page 18 ‘E. Update the CMU electronic owner’s manual.’ Page 18 ‘F. Attach the owner’s manual supplement.’ Page 18 |
- Replace the instrument cluster (see INSTRUMENT CLUSTER REMOVAL/INSTALLATION)
- When replacing the instrument cluster, perform the configuration to assure that the system operates correctly. (See CONFIGURATION.)
Caution
- If the instrument cluster is left for a long time with its screen facing down, grease applied to the needles may spill and the needles may not operate smoothly. When storing the instrument cluster, store it with its screen facing upward.
- Perform the following procedure.
(a) Perform manual configuration using the following procedure.
1) Connect MDARS to the DLC-2.
2) Switch the ignition ON (engine off or on).
3) Perform vehicle identification.
4) Select [Configuration] using MDARS.
5) Select [IC].
6) Perform manual configuration following the instructions on the screen.
(b) Switch the ignition OFF.
(c) Switch the ignition ON (engine off or on) to complete the instrument cluster automatic configuration.
Service Caution for Reprogramming
NOTE: Poor connection between the vehicle and MDARS and/or low voltage may result in abnormal termination and/or data corruption.
a. Make sure that the following connections are firmly connected, and then do NOT touch the VCM and DLC cable to prevent from causing noise and poor connection.
- Between the vehicle-side connector and the DLC cable
- Between the PC-side connector and USB port of PC
b. Connect AC adapter to the PC in order to minimize any voltage fluctuation during reprogramming
Do NOT use vehicle battery outlet as power source for the PC.
c. During reprogramming, connect GR8 battery charger, Manual Mode set to 14.5 volts and continuous charging to the vehicle to minimize any voltage fluctuation. See the below screen shots to set the GR8 battery charger correctly. DO NOT USE ANY OTHER CHARGER!
GR8 Screenshots in order from left to right to set the correct stable charging voltage.
Before reprogramming, pay attention to the vehicle condition and PC environment.
a. Turn off all the electrical loads, especially pay attention to A/C (blower), audio, rear defogger and headlights.
b. Perform self-test and verify no DTC is stored. If any DTC is stored, fix the concern and delete the DTC.
c. Disconnect all non-genuine aftermarket accessories.
d. Terminate all programs other than MDARS on the PC. This may extend reprogramming, PC may freeze or it may cause other problems.
e. Perform reprogramming under proper Internet environment. Use Ethernet cable if at all possible. If using a wireless network, make sure the signal connection is strong and fast.
f. Be sure there is sufficient free space on the PC’s hard disc. Insufficient free space (less than 1 GB) may result in PC freeze during reprogramming.
B. Reprogram the VCM (Vehicle control module)
- Thoroughly read the service cautions on the prior pages to avoid module damage!
- Confirm VCI Settings before vehicle identification. Select ‘Change VCI’
CAUTION: The Instrument Cluster (IC) could be damaged if Step 2 is not performed
- A Pop up screen will appear, click ‘OK’
- Ensure “D_PDU_API_Bosch_Mazda_VCM_II” is selected (highlighted green)
- Under VCI Device, ensure the proper VCM serial number is shown
- Vehicle identification begins automatically.
- Reprogram the VCM (Vehicle control module)
This takes about 3 minutes to complete the Running Process.
After VCM reprogramming, verify the calibration file name with the chart below in the screen of the (VCM) FILENAME.
Note: If VCM software update failure occurs, go to Service Alert SA–017/20
Calibration files information
NOTE: If the calibration file is with the suffix in the table or later, the meter already has the modified calibration.
Country | Model | VCM filename after reprogramming | Specification |
U.S.A/Canada | Mazda3
(BP) | BCKA-66S01-P | 4SD |
BEMD-66S01-N | 5HB | ||
BDTS-66S01-L | 4SD (Mexico built) |
C. Reprogram the meter (IC)
Reprogram the meter (IC) using MDARS.
NOTE: Follow the attached “Service Caution for reprogramming” on pages 5 and 6.
It takes about 4 minutes to complete the running process. Select ‘Next’ when Running Process is finished.
Note: If IC software update failure occurs, go to Service Alert SA–017/20.
After IC reprogramming, verify the calibration file name at current version with the chart below in the screen of the (IC) FILENAME.
Calibration files information
NOTE:
- If the calibration file is with the suffix in the table or later, the IC already has the modified calibration.
Country | Model | Meter (IC) filename after reprogramming |
U.S.A/Canada | Mazda3 (BP) | BDGF-66S14-L |
D. Check procedures after reprogramming
- Check for DTC and confirm there is no stored DTC.
- DTC P2610:00 may be stored. If so, please start the engine and clear the DTC. NOTE: DTC U2120:00, U2030:51 or/and U2500:82 (Related DTCs of Forward sensing camera) may be stored and i-ACTIVSENSE warning light (amber) may turn on after driving. These DTCs may not be stored just after reprograming. It may be stored after driving. To avoid stored DTC, you need to put the FSC into sleep mode.
- Put the Forward Sensing Camera (FSC) into sleep mode as follows:
- Disconnect MDARS
- Turn the ignition off and get out of the car
- Close and lock all doors
- Allow the vehicle to sit in this condition for 10 minutes or more
- Verify the repair by starting the engine and making sure there is no MIL illumination or abnormal warning lights present.
If any DTCs should remain after performing DTC erase, diagnose the DTCs according to the appropriate troubleshooting section of the Workshop Manual.
E. Update the owner’s manual (OM) using USB – (see ELECTRONIC OWNERS MANUAL UPDATE PROCEDURE)
F. Attach the Owner’s Manual Supplement
- Go to MGSS and open the updated owner’s manual supplement titled: “4219L
– Owners Manual Supplement.pdf” and “4219L – Customer Acknowledgement Form.pdf”.
- Print both documents at 100% size. You can cut the owner’s manual supplement paper to match the owner’s manual page size for a cleaner look.
- Place the supplement in the owner’s manual inside the storage pouch.
- Give the copy of the Customer Acknowledgement Form along with the repair order to the service consultant so the customer can sign and acknowledge they have received the paper owner’s manual update and keep the copy for the dealer records.
- Proceed to step 3, Campaign Label Installation
3. CAMPAIGN LABEL INSTALLATION:
- Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “4219L”, your dealer code, today’s date.
- Affix it to the hood or bulkhead as shown
- Return the vehicle to customer.
Service Caution for Reprogramming
NOTE: Poor connection between the vehicle and MDARS and/or low voltage may result in abnormal termination and/or data corruption.
- Make sure that the following connections are firmly connected, and then do NOT touch the VCM and DLC cable to prevent from causing noise and poor connection.
- Between the vehicle-side connector and the DLC cable
- Between the PC-side connector and USB port of PC
- Connect AC adapter to the PC in order to minimize any voltage fluctuation during reprogramming Do NOT use vehicle battery outlet as power source for the PC.
- During reprogramming, connect GR8 battery charger, Manual Mode set to 14.5 volts and no more than 1015A charging current to the vehicle to minimize any voltage fluctuation.
Before reprogramming, pay attention to the vehicle condition and PC environment.
a. Turn off all the electrical loads, especially pay attention to A/C (blower), audio, rear defogger and headlights.
b. Perform self-test and verify no DTC is stored. If any DTC is stored, fix the concern and delete the DTC.
c. Disconnect all non-genuine aftermarket accessories.
d. Terminate all programs other than MDARS on the PC. This may extend reprogramming, PC may freeze or it may cause other problems.
e. Perform reprogramming under proper Internet environment. Use Ethernet cable if at all possible. If using a wireless network, make sure the signal connection is strong and fast.
f. Be sure there is sufficient free space on the PC’s hard disc. Insufficient free space (less than 1 GB) may result in PC freeze during reprogramming.
PARTS AND WARRANTY INFORMATION
Recall Campaign 4219L
CONDITION OF CONCERN
Certain subject vehicle may unexpectedly stop while driving due to inadvertent activation of the Smart Brake System (SBS) an automatic emergency braking system, increasing the risk of a rear-end crash from a following vehicle.
Incorrect programming of the SBS control software may cause the vehicle to falsely detect an obstacle in front of the vehicle while driving. Because of this, the SBS automatic emergency braking system may unexpectedly activate, along with the collision warning sound and warning message displayed on the multi-information and active driving displays, even though no collision is imminent. In certain cases, the SBS control software may automatically apply the vehicle brakes to prevent or reduce damage from a collision.
OUTLINE OF REPAIR
The software of the Vehicle Control Module (VCM) will be updated using MDARS, and some vehicles will require an update to the electronic owner’s manual located in the CMU along with several pages of the paper Owner’s Manual will be replaced with updated printed material (Leaflet is printed by the dealer). Certain vehicles will also require updating the software of the Instrument Cluster (IC) or replacement of the IC.
SUBJECT VEHICLES
Model | Subject VIN range | Subject production date range |
Mazda3 built at MC (Japan) | JM1 BP**** K1 100042 – 147655
JM1 BP**** L1 147656 – 154264 | From September 25, 2018 through October 19, 2019 |
Mazda3 built at MMVO (Mexico) | 3MZ BP**** KM 100048 – 115055
3MZ BP**** LM 115095 – 124858 | From January 15, 2019 through October 23, 2019 |
The asterisk symbol “*” can be any letter or number.
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail no later than February 17, 2020.
PARTS INFORMATION
Description | Part number | Quantity | Note | Scrap |
Meter set | BDGG-55-430B 2.5L engine Confirm correct part in EPC by VIN | 1 | If “Repair Type C” is required | NO |
WARRANTY CLAIM PROCESSING INFORMATION
Repair type A (VCM reprogramming)
VIN and Production Range | Repair Type A | |
MMVO Production
LM118755 – 124858 Dates:8/5/19 – 10/23/19
MC Production L1150242 – 154264 Dates:7/30/19 – 10/19/19 | Process Number | AK069A |
Symptom Code | 99 | |
Damage Code | 99 | |
Causal Part No. & Quantity | 7777-SP-R86 | |
Labor Operation | XXRCAXFX | |
Labor Hours | 0.5 hrs. | |
Related Parts No, & Quantity | N/A |
Repair type B (VCM, Instrument cluster and CMU reprogramming, and Paper Owner’s Manual update)
VIN and Production Range | Repair Type B | |
MMVO Production
KM100048 – 114618 Dates:12/15/19 – 6/20/19 LM115095 – 118752 Dates:6/28/19 – 7/26/19
MC Production K1101936 – 147544 Dates:11/5/18 – 6/28/19 L1147656 – 150225 Dates:6/29/19 – 7/30/19 | Process Number | AK069B |
Symptom Code | 99 | |
Damage Code | 99 | |
Causal Part No. & Quantity | 7777-SP-R86 | |
Labor Operation | XXRCBXFX | |
Labor Hours | 0.7 hrs. | |
Related Parts No, & Quantity | N/A |
Repair type C (VCM and CMU reprogramming, Instrument cluster replacement and Paper Owner’s Manual Update)
VIN and Production Range | Repair Type C | |
MC Production:
K1100042 – 102178 Dates: 9/25/18 – 11/5/18 | Process Number | AK069C |
Symptom Code | 99 | |
Damage Code | 99 | |
Causal Part No. & Quantity | 7777-SP-R86 | |
Labor Operation | XXRCCXFX | |
Labor Hours | 1.1 hrs. | |
Related Parts No, & Quantity (as Mandatory) | BDGG-55-430B: Qty. 1
Confirm part # in EPC for the VIN | |
Related Parts No, & Quantity (as Optional) | *Claim if breakage on repair.
Please refer to related parts information |
*(Printing fee of OM is included in labor hours, adding 0.1h for repairs B&C)
RENTAL CAR INFORMATION
Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less in order to allow the next customer the same experience.
Rental Car Warranty Claim Information
MCVP Vehicle Preferred | Rental Agency Vehicle | |
Warranty Type Code | N/A
MCVP does not require claim submission | A |
Symptom Code | 99 | |
Damage Code | 99 | |
Part Number Main Cause | 5555-42-19LR | |
Part Quantity | 0 | |
Labor Operation Code | MM024XRX | |
Labor Hours | 0 | |
Sublet – Rental Car | ||
Sublet Invoice Number | Number from Rental Invoice or Dealer Purchase Order | |
Sublet Type Code | Enter “Z9” (other) | |
Sublet Amount | Up to $30.00 per day for the number of days customer had rental car | |
Sublet Text | Number of days rental car was supplied to customer |
Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.
IMPORTANT SAFETY RECALL
2019-2020 Mazda3 – Emergency Braking Can Activate Unexpectedly- Safety Recall 4219L
NHTSA Campaign Number 19V-907
February 2020
This notice applies to your vehicle: VIN _
Dear Mazda Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2019-2020 model year Mazda3 vehicles produced from September 25, 2018 through October 23, 2019.
If you received this notice, your vehicle is included in this Safety Recall.
What is the problem?
Certain subject vehicles may unexpectedly stop while driving due to inadvertent activation of the Smart Brake Support (SBS), which is an automatic emergency braking system, increasing the risk of a rear-end crash from a vehicle driving behind you.
Inappropriate programming of the SBS control software may cause the vehicle to falsely detect an obstacle in front of the vehicle while driving. Because of this, the SBS automatic emergency braking system may unexpectedly activate, along with the collision warning sound and warning message displayed on the multi-information and active driving displays. In certain cases, the SBS control software may automatically apply the vehicle brakes to prevent or reduce damage from a collision, even though no collision is imminent.
What will Mazda do?
Protect What Is Important To You
Your Mazda dealer will reprogram the SBS control program with modified software. Certain subject vehicles will additionally require that the instrument cluster be either replaced or reprogrammed to implement an improved software version. Further, updates will be required to the in-vehicle digital owner’s manual located in the connectivity master unit (CMU), and several pages of the paper copy of the owner’s manual will need to be replaced with updated printed material. The repair will be performed at no cost to you.
How long will it take?
It will take approximately one hour to complete the repair; however, your Mazda dealer may need your vehicle for a longer period of time.
Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda
dealership for a recall repair. Please schedule an appointment with an authorized Mazda
dealer so they can discuss and accommodate your needs.
What should you do?
Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda
dealer to schedule an appointment to have your Mazda3 vehicle repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.
What if you already paid for repair related to this concern?
If you have already paid for repair due to conditions similar to this recall campaign prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please complete the enclosed “Reimbursement Application Form”, include the necessary documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for processing.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our website www.M azdaRecalllnfo .co m , or call our Customer Experience Center at (800) 222-5500, option #4.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Still have questions?
If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.
If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to http:/ /www.safercar.gov.
As a reminder, you can always go to www.MazdaRecalllnfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.
Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.
Sincerely,
Mazda North American Operations
Para informaci6n en espafiol, visite www.Mazda5eguridad.com o flame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opci6n #8 para hablar con un representante en espafiol.
Customer Acknowledgement Form
Mazda3 Owner’s Manual Supplement
This supplement has been placed in your vehicle’s glovebox with your owner’s manual and contains important revised information concerning several of the i-ACTIVSENSE safety features. The revised information is shaded. Please keep this supplement with the owner’s manual. If you have any questions, please contact our Customer Experience Center at (800) 222-5500, option #6.
I acknowledge that I have received the supplement to the Mazda3 owner’s manual
Customer Name and Signature
Date: XX/XX/XXXX
Recall 4219L – 2019 Mazda3
Owners Manual Supplement
Acknowledgement Form
MAZDA DEALER EMAIL
February 13, 2020
Attention: Mazda General, Parts and Service Managers
Subject: Launch of Safety Recall 4219L — 2019 – 2020MY Mazda3 Sudden Deceleration from False Brake Activation
Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 201 9 and 2020 Mazda3 vehicles within the VIN range below, affecting 35,390 U.S. and U.S. Territory vehicles.
Affected Vehicles:
Model | Subject VIN range | Subject production date range |
Mazda3 built at MC (Japan) | JM1 BP**** K1 100042-147655
JM1 BP**** L 1 147656-154264 | From September 25, 2018 through October 19, 2019 |
Mazda3 built at MMVO (Mexico) | 3MZ BP**** KM 100048 – 115055
3MZ BP**** LM 115095 – 124858 | From January 15, 2019 through October 23, 2019 |
Concern Outline:
Certain subject vehicles may unexpectedly stop while driving due to inadvertent activation of the Smart Brake Support (SBS), which is an automatic emergency braking system, increasing the risk of a rear-end crash from a following vehicle.
Incorrect programming of the SBS control software may cause the vehicle to falsely detect an obstacle in front of the vehicle while driving. Because of this, the SBS automatic emergency braking system may unexpectedly activate, along with the collision warning sound and warning message displayed on the multi-information and active driving displays, even though no collision is imminent. In certain cases, the SBS control software may automatically apply the vehicle brakes to prevent or reduce damage from a collision.
For all subject vehicles:
The software of the Vehicle Control Module (VCM) will be updated. Some vehicles will require an update to the electronic owner’s manual located in the CMU along with several pages of the paper Owner’s Manual being replaced with updated printed material and either a software update of the Instrument Cluster (IC) or replacement depending on production date.
Vehicles built from 9/25/2018-11 / 5/2018 (early production):
Replacement of the instrument cluster with an updated part, CMU update and paper owner’s manual update.
Vehicles built from 1 1 /5/2018-7 /30/2019:
Updating the software of the instrument cluster (IC), CMU update and paper owner’s manual update.
Vehicles built from 7/30/2019-10/23/2019:
Updating the software of the Vehicle Control Module (VCM) only.
Note: Certain operating specifications of the Smart Brake System (SBS) have been changed from July 30, 2019 production. Therefore it is mandatory that the applicable sections of the owner’s manuals (electronic & booldet) are revised with the updated operation for vehicles built from 9/25/ 18 up to 7 / 30/2019.
Owner Notification:
Mazda will notify 28,608 owners of affected vehicles by first class mail on February 14, 2020 and all vehicles will be in Open status on eMDCS. Owners will be asked to bring their vehicle to the nearest Mazda
dealership for repairs.
Action Required: Dealers must continue to complete all affected in-stock inventory as quickly as possible. 762 vehicles are currently shown to be in dealer inventory or in transit that require this recall to be performed prior to retail delivery. Starting February 14, 2020 this recall will also be tracked on the Missed Recall report.
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.
To help you effectively perform this recall, Mazda has developed the following resources:
1 . VIN lists, Parts and Warranty Information and Repair procedures are posted on MGSS. Parts and Warranty Information is also available on eMDCS.
- For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
- Vehicles will display in eMDCS as “Open” on February 14, 2020.
- For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
- For recall questions please fill out the Dealer Recall Help Form located on MX-Connect under the Warranty Tab.
Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.
We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.
Protect What is Important to You
Mazda North American Operations
Sincerely,
Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations
MAZDA NORIH AMERICAN OPERATIONS
MAZDA DEALER EMAIL
February 13, 2020
Attention: Mazda General, Parts and Service Managers
Subject: Update: Safety Recall 4219L— 2019— 2020 MY Mazda3 Sudden Deceleration from False Brake Activation – MDRT Tool Shipping to Dealers
The Mazda Warranty Department has shipped one Mazda
Diagnostic Repair Tool (MDRT) free of charge to each Mazda
dealer via UPS Ground Delivery for 4219L repairs. We ask that you continue to perform the current repair procedure with MDARS until you are notified to perform the recall repair with the new procedure that requires the use of this tool. Updated repair procedures and warranty information will be uploaded to the Mazda
Global Support System (MGSS) by Tuesday February 18, 2020.
We will request this tool be returned at a later date. This tool must be kept in your secure tool storage area. Failure to return this tool will be a $1 ,OOO debit charge to the dealership. We are logging UPS tracking information for all dealers that will be receiving this tool. If you do not receive the tool by February 20th, please contact Dealer Recall Help on MXConnect.
Protect What is Important to You
Sincerely,
Travis Young
Manager, Recalls, Technical Services Division
Mazda North American Operations
MAZDA NORTH AMERICAN OPERATIONS
MAZDA DEALER EMAIL
January 21, 2020
Attention: Mazda General, Parts and Service Managers
Subject: Notification of Safety Recall 4219L — 2019 – 2020MY Mazda3 Sudden Deceleration from False Brake Activation – REPAIR VIN CALCULATOR
Concern Outline:
Certain subject vehicles may unexpectedly stop while driving due to inadvertent activation of the Smart Brake Support (SBS), which is an automatic emergency braking system, increasing the risk of a rear-end crash from a following vehicle.
There are three different repairs for this recall depending on the VIN range, Repair “A”, “B” or “C”. We have created a Recall 4219L VIN Look Up Tool Job Aid – VIN Repair Calculator and posted to MGSS that will allow the dealer to look up which repair to perform. If you do not have Excel (or a similar spreadsheet program installed) you may receive an error when opening this document.
The VIN Look Up Tool is a macro-enabled Excel document. You may receive a warning to enable macros in order to use this Look Up Tool. Please click on “Enable Content” and agree that this is a trusted document.
Asa reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS. The vehicle can be delivered once the recall repair has been completed. Dealers must complete all affected in-stock inventory as quickly as possible. Be sure to read the updated repair instructions to minimize any potential module issues.
For customers that arrive at your dealership or inquire about this recall and demands a repair prior to launch, dealers must perform the repair.
Owner Notification:
Mazda will notify owners of affected vehicles by first class mail no later than February 1 7, 2020. Owners will be asked to bring their vehicle to the nearest Mazda
dealership for repairs.
Protect What is Important to You
Mazda North American Operations
Sincerely,
Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations
MAZDA NORTH AMERICAN OPERATIONS
MAZDA DEALER EMAIL
January 2, 2020
Attention: Mazda General, Parts and Service Managers
Subject: Notification of Safety Recall 4219L — 2019 – 2020MY Mazda3 Sudden Deceleration from False Brake Activation — UPDATES IN RED
Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 201 9 and 2020 Mazda3 vehicles within the VIN range below, affecting 35,390 U.S. and U.S. Territory vehicles.
Affected Vehicles:
Model | Subject VIN range | Subject production date range |
Mazda3 built at MC (Japan) | JM1 BP**** K1 100042 – 147655
JM1 BP**** L1 147656 – 154264 | From September 25, 2018 through October 19, 2019 |
Mazda3 built at MMVO (Mexico) | 3MZ BP**** KM 100048 – 115055
3MZ BP**** LM 115095 – 124858 | From January 15, 2019 through October 23, 2019 |
Concern Outline:
Certain subject vehicles may unexpectedly stop while driving due to inadvertent activation of the Smart Brake System (SBS), which is an automatic emergency braking system, increasing the risk of a rear-end crash from a following vehicle.
Incorrect programming ofthe SBS control software may cause the vehicle to falsely detect an obstacle in front of the vehicle while driving. Because of this, the SBS automatic emergency braking system may unexpectedly activate, along with the collision warning sound and warning message displayed on the multiinformation and active driving displays, even though no collision is imminent. In certain cases, the SBS control software may automatically apply the vehicle brakes to prevent or reduce damage from a collision.
6,597 vehicles are shown to be in dealer inventory or in transit that require this recall to be performed prior to retail delivery.
For all subject vehicles:
The software of the Vehicle Control Module (VCM) will be updated using MDARS, and some vehicles will require an update to the electronic owner’s manual located in the CMU along with several pages of the paper Owner’s Manual being replaced with updated printed material (Leaflet is printed by the dealer).
Vehicles built from 9/25/2018-11 / 5/2018 (early production):
Replacement of the instrument cluster with an updated part, CMU update and paper owner’s manual update.
Vehicles built from 1 1 /5/2018-7 /30/2019:
Updating the software of the instrument cluster (IC) using M-MDS (MDARS), CMU update and paper owner’s manual update.
Vehicles built from 7/30/2019-10/23/2019:
Updating the software of the Vehicle Control Module (VCM) only.
Note: Certain operating specifications of the Smart Brake System (SBS) have been changed from July 30, 2019 production. Therefore it is mandatory that the applicable sections of the owner’s manuals (electronic & booklet) are revised with the updated operation for vehicles built from 9/25/18 up to 7/30/2019.
As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS. The vehicle can be delivered once the recall has been completed.
There have been reports of module failures that require recovery and in the worst case replacement of the module. Because there are multiple steps required to complete this recall, it is recommended to perform the recall repair only on a vehicle scheduled to be delivered. Once MNAO concludes the investigation of the module failure, an updated communication will be sent advising to perform the recall repairs without restriction.
For customers that inquire about this recall and demands a repair prior to launch, dealers can perform the repair. If the customer can wait until the official notification in February that would be preferred. If the repair is not successful, place the customer in a MCVP, and contact the Mazda Technical Assistance Hotline.
Owner Notification:
Mazda will notify owners of affected vehicles by first class mail no later than February 17, 2020. Owners will be asked to bring their vehicle to the nearest Mazda
dealership for repairs.
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.
To help you effectively perform this recall, Mazda has developed the following resources:
- VIN lists will be posted on MGSS by December 20, 2019 and all relevant procedures should also post by December 20, 2019 on MGSS.
- For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
- Vehicles will display in eMDCS as “Not Launched” on December 20, 2019. Once all repair documents are available, repairs can be completed on the affected vehicles.
- For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.
We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.
Protect What is Important to You
Mazda North American Operations
Sincerely,
Hideo Takashima
Director, Technical Services Division
Mazda North American Operations
MAZDA NORTH AMERICAN OPERATIONS
MAZDA DEALER EMAIL
January 10, 2020
Attention: Mazda General, Parts and Service Managers
Subject: Notification of Safety Recall 4219L – 2019 – 2020MY Mazda3 Sudden Deceleration from False Brake Activation – REPAIR RESTRICTIONS LIFTED UPDATES IN RED
Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 2019 and 2020 Mazda3 vehicles within the VIN range below, affecting 35,390 U.S. and U.S. Territory vehicles.
Affected Vehicles:
Model | Subject VIN range | Subject production date range |
Mazda3 built at MC (Japan) | JM1 BP**** K1 100042 – 147655
JM1 BP**** L1 147656 – 154264 | From September 25, 2018 through October 19, 2019 |
Mazda3 built at MMVO (Mexico) | 3MZ BP**** KM 100048 – 115055
3MZ BP**** LM 115095 – 124858 | From January 15, 2019 through October 23, 2019 |
Concern Outline:
Certain subject vehicles may unexpectedly stop while driving due to inadvertent activation of the Smart Brake Support (SBS), which is an automatic emergency braking system, increasing the risk of a rear-end crash from a following vehicle.
Incorrect programming of the SBS control software may cause the vehicle to falsely detect an obstacle in front of the vehicle while driving. Because of this, the SBS automatic emergency braking system may unexpectedly activate, along with the collision warning sound and warning message displayed on the multi-information and active driving displays, even though no collision is imminent. In certain cases, the SBS control software may automatically apply the vehicle brakes to prevent or reduce damage from a collision.
3,588 vehicles are shown to be in dealer inventory or in transit that require this recall to be performed prior to retail delivery.
For all subject vehicles:
The software of the Vehicle Control Module (VCM) will be updated using MDARS, and some vehicles will require an update to the electronic owner’s manual located in the CMU along with several pages of the paper Owner’s Manual being replaced with updated printed material (Leaflet is printed by the dealer).
Vehicles built from 9/25/2018-11/5/2018 (early production):
Replacement of the instrument cluster with an updated part, CMU update and paper owner’s manual update.
Vehicles built from 11/5/2018-7/30/2019:
Updating the software of the instrument cluster (IC) using M-MDS (MDARS), CMU update and paper owner’s manual update.
Vehicles built from 7/30/2019-10/23/2019:
Updating the software of the Vehicle Control Module (VCM) only.
Note: Certain operating specifications of the Smart Brake System (SBS) have been changed from July 30, 2019 production. Therefore it is mandatory that the applicable sections of the owner’s manuals (electronic & booklet) are revised with the updated operation for vehicles built from 9/25/18 up to 7/30/2019.
As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS. The vehicle can be delivered once the recall repair has been completed. Dealers must complete all affected in-stock inventory as quickly as possible. Be sure to read the updated repair instructions to minimize any potential module issues.
For customers that arrive at your dealership or inquire about this recall and demands a repair prior to launch, dealers must perform the repair.
Owner Notification:
Mazda will notify owners of affected vehicles by first class mail no later than February 17, 2020. Owners will be asked to bring their vehicle to the nearest
Mazda dealership for repairs.
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.
To help you effectively perform this recall, Mazda has developed the following resources:
- VIN lists, Parts and Warranty Information and Repair procedures are posted on MGSS. Parts and Warranty Information is also available on eMDCS.
- For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
- Vehicles will display in eMDCS as “Not Launched” on December 20, 2019.
- For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.
We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.
Protect What is Important to You
Mazda North American Operations
Sincerely,
Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations
MAZDA DEALER EMAIL
December 19, 2019
Attention: Mazda General, Parts and Service Managers
Subject: Notification of Safety Recall 4219L — 2019 – 2020MY Mazda3 Sudden Deceleration from False Brake Activation
Mazda Motor Corporation has decided to conduct a Safety Recall Campaign on certain 201 9 and 2020 Mazda3 vehicles within the VIN range below, affecting 35,390 U.S. and U.S. Territory vehicles.
Affected Vehicles:
Model | Subject VIN range | Subject production date range |
Mazda3 built at MC (Japan) | JM1 BP****K1 100042-147655
JMI BP****L1 147656-154264 | From September 25, 2018 through
October 1 9, 201 9 |
Mazda3 built at
MMVO (Mexico) | 3MZ BP****KM 100048-15055
3MZ BP****LM 115095-124858 | From January 15, 201 9 through
October 23, 201 9 |
Concern Outline:
Certain subject vehicles may unexpectedly stop while driving due to inadvertent activation of the Smart Brake System (SBS), which is an automatic emergency braking system, increasing the risk of a rear-end crash from a following vehicle.
Incorrect programming of the SBS control software may cause the vehicle to falsely detect an obstacle in front ofthe vehicle while driving. Because of this, the SBS automatic emergency braking system may unexpectedly activate, along with the collision warning sound and warning message displayed on the multi-information and active driving displays, even though no collision is imminent. In certain cases, the SBS control software may automatically apply the vehicle brakes to prevent or reduce damage from a collision .
6,597 vehides are shown to be in dealer inventory or in transit that require this recall to be performed prior to retail delivery.
For all subject vehicles:
The software of the Vehicle Control Module (VCM) will be updated using MDARS, and some vehicles will require an update to the electronic owner’s manual located in the CMU along with several pages of the paper Owner’s Manual being replaced with updated printed material (Leaflet is printed by the dealer).
Vehicles built from 9/25/2018-11 /5/2018 (early production):
Replacement of the instrument cluster with an updated part, CMU update and paper owner’s manual update.
Vehicles built from 11/5/2018-7/30/2019:
Updating the software of the instrument cluster (IC) using M-MDS (MDARS), CMU update and paper owner’s manual update.
Vehicles built from 7/30/2019-10/23/2019:
Updating the software of the Vehicle Control Module (VCM) only.
Note: Certain operating specifications of the Smart Brake System (SBS) have been changed from July 30, 2019 production. Therefore it is mandatory that the applicable sections of the owner’s manuals (electronic & booklet) are revised with the updated operation for vehicles built from 9/25/18 up to 7/ 30/2019.
As a reminder, all vehicles under this recall will show as “Not Launched” status in eMDCS. The vehicle can be delivered once the recall has been completed.
We apologize for the timing of this recall. Because there are multiple steps required to complete this recall, it is recommended to perform the recall repair only on a vehicle scheduled to be delivered during the holiday break. Once all MNAO support staff returns on January 2, 2020, complete all remaining vehicles in your inventory.
For customers that inquire about this recall and insist on a repair prior to launch, dealers can elect to perform the repair or place the customer in a MCVP until January 2, 2020.
Owner Notification:
Mazda will notify owners of affected vehicles by first class mail no later than February 1 7 , 2020. Owners will be asked to bring their vehicle to the nearest Mazda
dealership for repairs.
Important Safety Notice:
The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.
To help you effectively perform this recall, Mazda has developed the following resources:
- VIN lists will be posted on MGSS by December 20, 201 9 and all relevant procedures should also post by December 20, 201 9 on MGSS.
- For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
- Vehicles will display in eMDCS as “Not Launched” on December 20, 2019. Once all repair documents are available, repairs can be completed on the affected vehicles.
- For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.
We apologize for any inconvenience this recall may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.
Protect What is Important to You
Mazda North American Operations
Sincerely,
Hideo Takashima
Director, Technical Services Division
Mazda North American Operations
MAZDA NORTH AMERICAN OPERATIONS
SEOCONTENT-START
Printed in Japan ©2020 Mazda Motor Corporation Form No. P011/20 Mazda3/Mazda
CX-30 Owner’s Manual Leaflet This leaflet contains revised information concerning i-ACTIVSENSE specification changes. The revised information is shaded. Please keep this leaflet with the owner’s manual. 1 i-ACTIVSENSE i-ACTIVSENSE Status Symbol (Warning/Risk Avoidance Support System) i-ACTIVSENSE OFF symbol (warning/risk avoidance support system) System OFF status If all the systems are canceled using the personalization features or the i-ACTIVSENSE switch, the i-ACTIVSENSE OFF symbol (warning/risk avoidance support system) is displayed. i-ACTIVSENSE Switch When the i-ACTIVSENSE switch is pressed, the following systems are canceled and the i-ACTIVSENSE OFF symbol (warning/risk avoidance support system) in the instrument cluster is displayed. Lane Departure Warning System (LDWS) Blind Spot Monitoring (BSM) Distance & Speed Alert (DSA) Front Cross Traffic Alert (FCTA) Rear Cross Traffic Alert (RCTA) Lane-keep Assist System (LAS) i-ACTIVSENSE OFF symbol (warning/risk avoidance support system) If the i-ACTIVSENSE switch is pressed again, the systems return to their original operation status and the i-ACTIVSENSE OFF symbol (warning/risk avoidance support system) turns off. If the ignition is switched OFF while you have canceled the systems using the i-ACTIVSENSE switch, the systems are automatically enabled the next time the ignition is switched ON. However, if the systems are canceled using the personalization features, the systems are not automatically enabled. NOTE For the systems which can be canceled using the i-ACTIVSENSE switch, they cannot be canceled when the following systems are operating, even if you press the i-ACTIVSENSE switch. Mazda
Radar Cruise Control (MRCC) Mazda
Radar Cruise Control with Stop & Go function (MRCC with Stop & Go function) You can select systems you want to cancel using the personalization features. For details, refer to the Settings section in the Mazda Connect Owner’s Manual. 2 Lane Departure Warning System (LDWS) * Canceling the System The LDWS can be set to inoperable. (If only the LDWS is turned off) For details, refer to the Settings section in the Mazda Connect Owner’s Manual. (If the LDWS is turned off by operating the i-ACTIVSENSE switch) Refer to i-ACTIVSENSE Switch. NOTE If the ignition is switched OFF while you have canceled the system using the i-ACTIVSENSE switch, the system is automatically enabled the next time the ignition is switched ON. However, if the system is canceled using the personalization features, the system is not automatically enabled. NOTE If the ignition is switched OFF while you have canceled the system using the i-ACTIVSENSE switch, the system is automatically enabled the next time the ignition is switched ON. However, if the system is canceled using the personalization features, the system is not automatically enabled. *Some models. Blind Spot Monitoring (BSM) * Canceling Operation of Blind Spot Monitoring (BSM) The BSM system can be set to inoperable. (If only the BSM is turned off) For details, refer to the Settings section in the Mazda Connect Owner’s Manual. (If the BSM is turned off by operating the i-ACTIVSENSE switch) Refer to i-ACTIVSENSE Switch. 3 Distance & Speed Alert (DSA) * Distance & Speed Alert (DSA) The DSA is a system which provides advice for maintaining the appropriate distance between vehicles and notifies the driver of the recommended, safe distance to maintain with a vehicle ahead. The system measures the distance between your vehicle and a vehicle ahead while the vehicle speed is about 30 km/h (19 mph) or faster. If the distance between your vehicle and the vehicle ahead is continuously close, the system alerts the driver of a possible collision using an indication on the display and suppresses your vehicle speed*1 to prevent it from approaching the vehicle ahead too closely.The LDWS can be set to inoperable. Operation conditions The DSA operates when the following conditions are all met. NOTE The objects which activate the system are four-wheeled vehicles. The DSA may also operate in the presence of motorcycles and bicycles. The DSA may not operate normally when the speed of a vehicle ahead is too slow. The system does not operate with the following objects. Vehicles approaching in the opposite direction. Stationary objects (stopped vehicles, obstructions) The DSA can be set to inoperable. (If only the DSA is turned off) For details, refer to the Settings section in the Mazda Connect Owner’s Manual. (If the DSA is turned off by operating the i-ACTIVSENSE switch) Refer to i-ACTIVSENSE Switch. If the ignition is switched OFF while you have canceled the system using the i-ACTIVSENSE switch, the system is automatically enabled the next time the ignition is switched ON. However, if the system is canceled using the personalization features, the system is not automatically enabled. *1 The function which suppresses your vehicle speed is not available in some markets. WARNING Do not rely completely on the DSA: The ability of the system to detect a vehicle ahead is limited depending on the type of vehicle ahead, weather conditions, or traffic conditions. In addition, the system is not for maintaining the distance between your vehicle and a vehicle ahead. If you neglect to operate the accelerator and brake pedals correctly, it could lead to an accident. Always check the safety of the surrounding area and depress the brake pedal or accelerator pedal while keeping a safe distance from vehicles ahead or on-coming vehicles. The ignition is switched ON. The DSA is turned on. The shift lever (manual transmission vehicle) or the selector lever (automatic transmission vehicle) is in a position other than R. The vehicle speed is about 30 km/h (19 mph) or faster. i-ACTIVSENSE status symbol (warning/risk avoidance support system) (green) is displayed. *Some models. 4 Front Cross Traffic Alert (FCTA) * Canceling Operation of Front Cross Traffic Alert (FCTA) The FCTA can be set to inoperable. (If only the FCTA is turned off) For details, refer to the Settings section in the Mazda Connect Owner’s Manual. (If the FCTA is turned off by operating the i-ACTIVSENSE switch) Refer to i-ACTIVSENSE Switch. NOTE If the ignition is switched OFF while you have canceled the system using the i-ACTIVSENSE switch, the system is automatically enabled the next time the ignition is switched ON. However, if the system is canceled using the personalization features, the system is not automatically enabled. NOTE If the ignition is switched OFF while you have canceled the system using the i-ACTIVSENSE switch, the system is automatically enabled the next time the ignition is switched ON. However, if the system is canceled using the personalization features, the system is not automatically enabled. *Some models. Rear Cross Traffic Alert (RCTA) * Canceling Operation of Rear Cross Traffic Alert (RCTA) The RCTA can be set to inoperable. (If only the RCTA is turned off) For details, refer to the Settings section in the Mazda Connect Owner’s Manual. (If the RCTA is turned off by operating the i-ACTIVSENSE switch) Refer to i-ACTIVSENSE Switch. 5 Lane-keep Assist System (LAS) * System Canceling The LAS can be set to inoperable. *Some models. (If only the LAS is turned off) For details, refer to the Settings section in the Mazda Connect Owner’s Manual. (If the LAS is turned off by operating the i-ACTIVSENSE switch) Refer to i-ACTIVSENSE Switch. NOTE If the ignition is switched OFF while you have canceled the system using the i-ACTIVSENSE switch, the system is automatically enabled the next time the ignition is switched ON. However, if the system is canceled using the personalization features, the system is not automatically enabled. Smart Brake Support (SBS) * Stopping the Smart Brake Support (SBS) System Operation The SBS can be changed to inoperable. For details, refer to the Settings section in the Mazda Connect Owner’s Manual. When the SBS is canceled, the SBS OFF indicator light turns on. NOTE When the ignition is switched OFF while the SBS is canceled, the SBS is automatically enabled the next time the ignition is switched ON. 6 Smart Brake Support [Rear] (SBS-R) * Stopping the Smart Brake Support [Rear] (SBS-R) System Operation The SBS-R can be changed to inoperable. For details, refer to the Settings section in the Mazda Connect Owner’s Manual. When the SBS-R is canceled, the SBS OFF indicator light turns on. NOTE When the ignition is switched OFF while the SBS-RC is canceled, the SBS-RC is automatically enabled the next time the ignition is switched ON. When the SBS-RC is canceled, the Smart Brake Support [Rear] (SBS-R) is also canceled. NOTE When the ignition is switched OFF while the SBS-R is canceled, the SBS-R is automatically enabled the next time the ignition is switched ON. When the SBS-R is canceled, the Smart Brake Support [Rear Crossing] (SBS-RC) is also canceled. *Some models. Smart Brake Support [Rear Crossing] (SBS-RC) * Stopping the Smart Brake Support [Rear Crossing] (SBS-RC) System Operation The SBS-RC can be changed to inoperable. For details, refer to the Settings section in the Mazda Connect Owner’s Manual. When the SBS-RC is canceled, the SBS OFF indicator light turns on. 7 Instrument Cluster Indication/Indicator Lights Signal Indicator i-ACTIVSENSE OFF Symbol (Warning/Risk Avoidance Support System)
SEOCONTENT-END
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
MAZDA![]() | MAZDA3 | 2019-2020 |
20 Associated Documents
Recall Quarterly Report #1, 2020-1
RCLQRT-19V907-2885.PDF 211.146KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V907-7475.pdf 792.434KB
Manufacturer Notices(to Dealers,etc)- Dealer Email 2/13/20
RCMN-19V907-3933.pdf 321.085KB
Manufacturer Notices(to Dealers,etc)- Dealer Email 2/13/20
RCMN-19V907-1980.pdf 661.702KB
Manufacturer Notices(to Dealers,etc)- Notification of Safety Recall 4219L – 2019 – 2020MY Mazda3 Sudden Deceleration from False Brake Activation
Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4219L
RMISC-19V907-6762.pdf 906.542KB
Manufacturer Notices(to Dealers,etc) Mazda Dealer Email 1/21/20
RCMN-19V907-5475.pdf 224.661KB
Miscellaneous Document – Mazda3/Mazda CX-30 Owner’s Manual Leaflet
RMISC-19V907-5819.pdf 470.883KB
Remedy Instructions and TSB
RCRIT-19V907-5287.pdf 1705.79KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V907-2521.pdf 695.258KB
Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4219L
RMISC-19V907-0185.pdf 100.567KB
Miscellaneous Document – Owner’s Manual Supplement
RMISC-19V907-3024.pdf 1731.025KB
Recall Acknowledgement
RCAK-19V907-7063.pdf 244.877KB
Miscellaneous Document – Customer Acknowledgement Form
RMISC-19V907-5238.pdf 408.627KB
Defect Notice 573 Report
RCLRPT-19V907-6397.PDF 216.074KB
Remedy Instructions and TSB
RCRIT-19V907-9982.pdf 1860.501KB
Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4219L
RMISC-19V907-3373.pdf 98.716KB
Manufacturer Notices(to Dealers,etc)- Dealer Email 1/2/20
RCMN-19V907-1657.pdf 723.674KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V907-1386.PDF 211.258KB
Recall Quarterly Report #3, 2020-3
RCLQRT-19V907-7599.PDF 211.345KB
Latest Recalls Documents
Mazda Reprogramming
Mazda Reprogramming
MDSFA/MMP Required Hardware (Not Included)
As shown in the diagram, an SAE J2534 pass-thru device is required to use the application.
Hardware validated by Mazda can be purchased separately from a third-party supplier. Validation has been done using the following J2534 pass-thru device and cables:
- CarDAQ+ (includes RS232 and Ethernet cables)
- Cable between CarDAQ and Vehicle – CD2534-J1962-FEPS (Sold separately / Required)
Important Information: Mazda makes no representations about the performance of third-party passthru devices. This pass-thru device list is provided voluntarily and as a courtesy. While our software meets SAE J2534, the pass-thru device manufacturer is responsible for making sure their pass-thru device operates properly on each Mazda vehicle and with Mazda software. We have listed the devices below because their manufacturers have attested that the tools have been validated to work. From time to time, we may test these devices. If we determine they do not operate properly or are obsolete, we may remove them from the list, without notice. Additionally, pass-thru devices listed here have been listed for their use with Mazda North American products only. While they may work with some European and other vehicles, they may not meet the requirements for those regions or operate properly.
Hardware can be purchased from a third-party supplier. Mazda has validated the following J2534 passthru devices:
**J2534 Pass-thru Device | Manufacturer |
*CarDAQ+ | Drew Technologies Inc. |
*Pass-Thru+XS | Actia Corp. |
*Snap-On Pass Thru Pro II | Snap-On. |
*Universal Reprogrammer | EASE Diagnostics |
*FLASH2 All-Makes Reprogrammer | CARDONE Industries |
*Bosch Mastertech VCI | Bosch Diagnostics |
*Contact the device manufacturer for the latest DLL and firmware versions.
**Many J2534 manufacturers sell and market similar J2534 devices with like names. Please exercise caution when using the list above for purposes of understanding devices Mazda has validated for use. J2534 Pass-thru Device Suppliers: Mazda has validated the J2534 devices listed on this page. Mazda does not plan to validate additional J2534 devices at this time.
PCM Reprogramming Process Overview
- Purchase a subscription to PCM Reprogramming on this website.
- Download the application and install it on your PC.
- Connect the J2534 pass-thru device to the PC and the vehicle, and power it up.
- Run the application installed on your PC.
- The application will determine whether or not a new calibration file is available.
- If you choose to use the new file, the module will be reprogrammed.
- If PATS functionality is required, it can be chosen from the toolbox.
https://www.mazdaserviceinfo.com/pcm-reflashing
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- 【J2534 PROTOCOL WITH SMARTLINKC】 LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- 【INTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSIS】 X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
- 【TOP HARDWARE CONFIGURATION, UPGRADED OF LAUNCH X431 PRO3S+】 LAUNCH X431 PRO3S+ELITE diagnostic scanner possess with Android 10.0 OS; CPU 4-Core Processor, 2.0 GHz. Greatly increased the speed of running multiple task. 2.4GHz/5GHz; 6300mAh/7.6V stronger battery capacity; 10.1 Inch Touchscreen with 8MP camera; AUTO VIN; 4GB+64GB storage memory; 20X faster transmission rate, save more vehicle documents and customer data; Supports 25+ Software Languages, such as EN, DE, FR, SP nd JP and so on.
- 【3000+ ACTIVE TEST/BI-DIRECTIONAL CONTROL LAUNCH SCANNER】 LAUNCH X431 PRO3S+ELITE HD automotive scanner is a cost-effective bidirectional scanner that deserves owned by every repairing DIYers and mechanics. You can easily send command signal at fingertips from the scanner to various module actuators to test component integrity and functionality in minutes or even seconds to tell if replacement or repair is needed.
- 【COMPLETE 60+ HOT RESETS, CALIBRATION, INITIALIZATION, RELEARN】 LAUNCH X431 PRO3S+ELITE SmartLinkC escaner automotriz professional enjoys 60+ special service, such as Oil Reset, ABS brake bleed, EPB, SAS, BMS, Suspension, Injector reset, Power Balance, Turbo Calibration, VGT, Transmission Adaption, Throttle Adaptation, matching and etc. rigorous on-site testing has been performed to ensure 100% availability.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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