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Subject:
MAZDA CONNECT SHUTS DOWN AND DOES NOT REBOOT |
Bulletin No: 09-044/15 |
Last Issued: 11/13/2015 |
APPLICABLE MODEL(S)/VINS
2014-2015 Mazda3 vehicles (Japan built) with VINs lower than JM1BM****** 276072 (produced before June 2, 2015)
2016 Mazda6 vehicles with VINs lower than JM1GJ****** 435074 (produced before June 2, 2015)
2016 CX-3 vehicles with VINs lower than JM1DK****** 103929 (produced before June 2, 2015)
2016 CX-5 vehicles with VINs lower than JM3KE****** 673173 (produced before June 2, 2015)
DESCRIPTION
Some vehicles may experience the Mazda Connect infotainment system shutting down within a few minutes after the ignition is turned on, and will not reboot. It will only reboot after the ignition is turned off and then on again. This is caused by an internal malfunction of the connectivity master unit (CMU) hardware.
NOTE: If the system reboots by itself, this TSB is not applicable. Refer to TSB 09-022/15 for CMU software update.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
- Verify customer concern.
NOTE: If the system reboots by itself, this TSB is not applicable. Refer to TSB 09-022/15 for CMIJ software update.
- Replace the CMU with a new one according to the instructions on MS3 online or the Workshop Manual (section 09-20 CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION).
NOTE:
- For Mazda3, check SSP98 status.
- SSP98 is OPEN: Replace the CMU and submit claim only for CMU replacement according to this TSB. If the new CMU is found to have an older software version installed than what is available on MS3, update the CMU according to SSP information and submit the claim using the SSP98 warranty information to CLOSE SSP98.
- SSP98 is CLOSED or vehicle is NOT SUBJECT to SSP98: Repair and submit claim according to this TSB
- For all other models (except Mazda3 with open SSP98), check the software version installed before replacement. If the new CMU is found to have an older software version installed than before replacement, update the CMU and submit a claim according to this TSB.
- Verify repair.
PART(S) INFORMATION
Use exchange unit only from United Radio. DO NOT automatically order a new part for warranty replacement.
Description | Qty. | Notes | Part Number |
CMU | 1 | Mazda3 (Japan built) | BHP1-66-9C0J |
CMU | 1 | Mazda6, CX-3, CX-5 | KA0G-66-9C0C |
WARRANTY INFORMATION
NOTE:
- This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
- This repair will be covered under Mazda’s New Vehicle Limited Warranty.
- Additional diagnostic time cannot be claimed for this repair.
Warranty Type | |||
Symptom Code | 64 | ||
Damage Code | |||
Part Number Main Cause | 66 9C0* (CMU part number) | ||
Qty. | 1 | ||
Operation Number | XXL7GXRX | ||
Labor Hours | CMU replacement | Mazda6 | 0.5 Hrs |
except Mazda6 | 0.4 Hrs | ||
CMU replacement and software update | CX-5 | 0.5 Hrs | |
except CX-5 | 0.6 Hrs |
09-044/15
11/13/2015
https://www.nhtsa.gov/recalls?nhtsaId=10105628
https://www.nhtsa.gov/recalls?nhtsaId=10076688
https://static.nhtsa.gov/odi/tsbs/2015/SB-10105628-2532.pdf
- Compatible: 2024 - Ma*da CX-5
- Compatible: 2024 - Ma*da CX-30
- Compatible: 2024 - Ma*da CX-90
- Compatible: 2024 - Ma*da 3
- BHP166EZ1T SD card USA / Canada / Mexico 2023 Fits 3 6 CX-3 CX-5 CX-9 MX-5
- Fits 3 ( 2016-2018 ); 6 ( 2016-2024 );Mx-5 ( 2016-2024 ); Cx-3 ( 2016-2024 )
- Cx-5 2015-2024* (works only with 7.5-8.5 inches display with Mazda Connect System / main menu on photo above)
- Cx-9 2015-2024* (works only with 7.5-8.5 inches display with Connect System / main menu on photo above)
- To install - Please ensure you insert the card before switching on the engine. Please check your car whether in the compatible list.
- 【Upgrade your Mazda to have Carplay and Android Auto】 Apple CarPlay is powerful and friendly driving assistance system. This Mazda Carplay hub upgraded your car to more Smarter and safer while driving. That allows you to access map navigation, phone contacts, email, notifications, music and get help from intelligent voice assistant(Siri or Google Assistant).
- 【Why choose our Mazda Carplay Kit】1. Faster connection speed with your iPhone. 2. Faster charging (9-12W)your devices while connecting your smart phones to the Hub’s UBS port. When you use the Mazda Carplay for a long time, you will realize how important it is. 3. Supporting Mazda Navigation SD Card Map. 4. We provide professional technical support services and 24-months warranty
- 【Perfect Match with Mazda】Replaces Part Number: TK78-66-9U0C K1414 00008FZ34 . Compatible with Mazda Connect System, Such as CX-5 2013-2016; CX-9 2016-2020; CX-3 2014-2020; Mazda 2 2014-2020;Mazda 3 2013-2018;Mazda 6 2015-2020;MX-5 2015-2020. (Please feel free to ask if your car is compatible)
- 【Keep Original Car Function Well】 This smart Carplay adapter supports your original car knob controls and your original steering wheel button controls, allowing you to operate without leaving the steering wheel. Making your driving safer.
- 【Warm Reminder】1.Please confirm the software version of your car firmware system must be V70.00.21 or later before installation, if not, please upgrade the firmware first. (If you are using an older version of the CMU system, the CarPlay/Android Auto may not be recognized.) 2.The installation of this kit requires a certain level of expertise. 3. The kit does not include an SD navigation card or any software containing data.
- 🚫Warning: Do not connect the SD card to the computer under any circumstances! Otherwise, data will be at risk of damage.
- ❗Map Datas: All SD Cards are technically few months behind the current road network due to the time needed for production and distribution. However, the map data on this Navigation SD card is still up to date.
- ✅Compatibility: Maz-da 3 (2024), Maz-da CX-5 (2024), Maz-da CX-90 (2023-2024)
- ✅Coverage Country: USA, Canada and Mexico.
- ✅Easy to Install: 1) Simply turn off your vehicle, 2) open the SD card panel and remove the old one, 3) insert the new SD Card, 4) turn on the ignition, and allow approximately 10 minutes for the system to load, 5) Once loaded, turn off the car and restart to complete the installation process.
- The Navigation SD Card is compatible with the following Cars: 2014 2015 2016 2017 2018 - 3 - Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 2021 2022 - 6 - Sport / Touring / Grand Touring.2016 2017 2018 2019 2020 2021 2022 - CX-3 Sport / Touring / Grand Touring
- The Navigation SD Card is compatible with the following Cars:2016 2017 2018 2019 2020 - CX-5 Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 - CX-9 Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 - MX-5 Sport / Club / Grand Touring
- Note: Compatible with a 7 or 8-Inch Full-Color Touch Screen Display, the SD card can be used only in one car, once it is installed in the navigation system for the first time, it will be locked with the cars VIN. Navigation system SD cards cannot be used/switched from one vehicle to another. Item is unused & guaranteed to work.
- Get accurate directions to anywhere with map updates that identify new roads, businesses, schools, hospitals and points of interest. Accurate driving through unfamiliar or recently changed areas to reach your destination quickly and efficiently. SD cards work in all cities, counties, and metropolitan areas in the United States, Canada and Mexico
- Service:We are always committed to providing customers with premium products and service, please contact us if you have any questions about our products
- ⚠️WARNING: Do not connect the SD card to the computer under any circumstances! Otherwise, data will be at risk of damage.
- MAP DATAS: All SD Cards are technically few months behind the current road network due to the time needed for production and distribution. However, the map data on this Navigation SD card is still up to date.
- COMPATIBILITY: Specifically designed for Maz 3 (2024), CX-5 (2024), CX-90 (2023-2024) models. For compatibility with other models, kindly reach out to our customer service for confirmation.
- EXTENSIVE COVERAGE: Includes latest detailed maps for the USA, Canada, and Mexico, ensuring comprehensive navigation assistance.
- EFFORTLESS INSTALLATION: Installing our SD card is a breeze. Simply turn off your vehicle, open the SD card panel, remove the old SD card, insert the new one, turn on the ignition, and allow approximately 10 minutes for the system to load. Once loaded, turn off the car and restart to complete the installation process.
- The Navigation SD Card is compatible with the following Cars:2014 2015 2016 2017 2018 - 3 - Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 2021 - 6 - Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 2021 - CX-3 Sport / Touring / Grand Touring
- The Navigation SD Card is compatible with the following Cars:2016 2017 2018 2019 2020 - CX-5 Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 - CX-9 Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 - MX-5 Sport / Club / Grand Touring
- Note: Compatible with a 7 or 8-Inch Full-Color Touch Screen Display, the SD card can be used only in one car, once it is installed in the navigation system for the first time, it will be locked with the cars VIN. Navigation system SD cards cannot be used/switched from one vehicle to another. Item is unused & guaranteed to work.
- Get accurate directions to anywhere with map updates that identify new roads, businesses, schools, hospitals and points of interest. Accurate driving through unfamiliar or recently changed areas to reach your destination quickly and efficiently. SD cards work in all cities, counties, and metropolitan areas in the United States, Canada and Mexico
- Service:We are always committed to providing customers with premium products and service, please contact us if you have any questions about our products
- 【Compatible with Vehicles】Hikity android wireless carplay radio with Canbus fits Mazda CX5 2012 2013 2014 2015. If you are not sure this car stereo will fit your car, please send us your car's model and pictures, we will give you professional suggestion
- 【System and Performance】for Mazda CX5 stereo dash kit with Quad Core 2G RAM and 64G ROM, Android 13 operation system, 9 inch ultra HD touch screen with 1024*600 resolution, ensures responsive and sensitive user experience
- 【Apple Carplay & Android Auto】Mazda CX5 radio android has built-in wireless & wired Carplay and Android Auto intelligent interaction technology, making your car screen become an smart iPad, thus you can activate Siri voice control and use your phone features when driving
- 【GPS Navigation & WiFi Connection】Mazda CX5 carplay stereo has built-in GPS receiver, supports online and offline maps. In the Herewego app, you can download free worldwide offline maps. With WiFi connection, you can access online maps, download apps from play store, browse the online webs and more
- 【Bluetooth and Microphone】Mazda CX5 android auto radio can make hands-free calls and play wireless music when pair with phone Bluetooth. With built-in microphone and equipped with an external microphone, which makes your voice more clear when talking
Last update on 2024-06-21 / Affiliate links / Images from Amazon Product Advertising API
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