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| Subject:
MAZDA CONNECT SHUTS DOWN AND DOES NOT REBOOT | Bulletin No: 09-044/15 |
| Last Issued: 11/13/2015 |
APPLICABLE MODEL(S)/VINS
2014-2015 Mazda3 vehicles (Japan built) with VINs lower than JM1BM****** 276072 (produced before June 2, 2015)
2016 Mazda6 vehicles with VINs lower than JM1GJ****** 435074 (produced before June 2, 2015)
2016 CX-3 vehicles with VINs lower than JM1DK****** 103929 (produced before June 2, 2015)
2016 CX-5 vehicles with VINs lower than JM3KE****** 673173 (produced before June 2, 2015)
DESCRIPTION
Some vehicles may experience the Mazda Connect infotainment system shutting down within a few minutes after the ignition is turned on, and will not reboot. It will only reboot after the ignition is turned off and then on again. This is caused by an internal malfunction of the connectivity master unit (CMU) hardware.
NOTE: If the system reboots by itself, this TSB is not applicable. Refer to TSB 09-022/15 for CMU software update.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
- Verify customer concern.
NOTE: If the system reboots by itself, this TSB is not applicable. Refer to TSB 09-022/15 for CMIJ software update.
- Replace the CMU with a new one according to the instructions on MS3 online or the Workshop Manual (section 09-20 CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION).
NOTE:
- For Mazda3, check SSP98 status.
- SSP98 is OPEN: Replace the CMU and submit claim only for CMU replacement according to this TSB. If the new CMU is found to have an older software version installed than what is available on MS3, update the CMU according to SSP information and submit the claim using the SSP98 warranty information to CLOSE SSP98.
- SSP98 is CLOSED or vehicle is NOT SUBJECT to SSP98: Repair and submit claim according to this TSB
- For all other models (except Mazda3 with open SSP98), check the software version installed before replacement. If the new CMU is found to have an older software version installed than before replacement, update the CMU and submit a claim according to this TSB.
- Verify repair.
PART(S) INFORMATION
Use exchange unit only from United Radio. DO NOT automatically order a new part for warranty replacement.
| Description | Qty. | Notes | Part Number |
| CMU | 1 | Mazda3 (Japan built) | BHP1-66-9C0J |
| CMU | 1 | Mazda6, CX-3, CX-5 | KA0G-66-9C0C |
WARRANTY INFORMATION
NOTE:
- This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
- This repair will be covered under Mazda
’s New Vehicle Limited Warranty. - Additional diagnostic time cannot be claimed for this repair.
| Warranty Type | |||
| Symptom Code | 64 | ||
| Damage Code | |||
| Part Number Main Cause | 66 9C0* (CMU part number) | ||
| Qty. | 1 | ||
| Operation Number | XXL7GXRX | ||
| Labor Hours | CMU replacement | Mazda6 | 0.5 Hrs |
| except Mazda6 | 0.4 Hrs | ||
| CMU replacement and software update | CX-5 | 0.5 Hrs | |
| except CX-5 | 0.6 Hrs | ||
09-044/15
11/13/2015
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Bestseller No. 1
Latest Navigation SD Card Compatible with 2016-2020 CX-5 / CX-9, 2014-2018 3, 2016-2023 6 / CX-3 / MX-5, Upgraded USA/CAN/MEX Maps
- 【Maps】USA / Canada / Mexico (North America)
- 【Compatible with】2014-2018 3; 2016-2023 6; 2016-2023 Cx-3; 2016-2023 Mx-5
- 【Compatible with】2016-2020 Cx-5 * (works only with 7.5-8.5 inches display with Connect System 1)
- 【Compatible with】2016-2020 Cx-9 * (works only with 7.5-8.5 inches display with Connect System 1)
- 【Not compatible with the following vehicles:】
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Upgraded GPS Navigation SD Card Only for 3 / CX-5 / CX-30 / CX-9 / CX-50 / MX-30 (2021-2023), Built-in Latest Map Datas of USA/Canada/Mexico (VIN Check Required)
- Compatible Vehicles: 3 (2021+), CX-5 (2021+), CX-9 (2021+), CX-30 (2021+), CX-50, MX-30. 2021 3/CX-30 models MUST verify VIN (see details below)
- VIN Compatibility Requirement: For 2021 3/CX-30, check positions 10-11 of your VIN: MC-built: JM1BPM1 400,001+; MMVO-built: 3MZBPMM 250,004+ (3) / 3MVDM**MM 300,002+ (CX-30)
- Drive Like a PRO: This SD card provides GPS map data, ensuring you can navigate safely even if your phone loses battery or signal. Plus, it's resistant to extreme temperatures, water, magnets, and X-rays, keeping you on the right path no matter what
- OEM Certified Quality: SD card tested under extreme temperature conditions (-40℃ to 85℃), resistant to water, magnets, and X-rays
- Coverage Area: Detailed maps for USA, Canada, and Mexico with real-time speed limit alerts
Bestseller No. 3
Forccord Latest Version Navigation SD Card Fits for Mazda 2014-2018 - 3, 2016-2024 - Mazda 6/CX-3/MX-5, 2016-2020 - CX-5/CX-9 Car GPS Navigation System for USA/Canada/Mexico
- 【Compatible Vehicles】The Navigation SD Card Compatible with Mazda 2014-2018 - 3, 2016-2024 - Mazda 6/CX-3/MX-5, 2016-2020 - CX-5/CX-9. For more car models, please carefully see product description
- 【Latest Navigation】The SD card is used to store video data for automotive navigation, including maps & road info. It's updated with the latest map database, covering the newest expanded coverage of hundreds of cities, counties, and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada
- 【Built in High-end Chip】The Navigation SD card is comprised of high-end chip. It boasts 32GB of memory and high-speed data processing capabilities, making it resistant to burnout or damage during use
- 【Easy to Install】First, turn off the vehicle to ensure no current is flowing. Next, locate the SD card slot and insert the new navigation SD card into the slot until you hear a click, indicating completion of installation. (The slot is spring type. Don't forcibly pull out the SD card without fully inserting it, as this may easily damage the chip)
- 【Order with Confidence】Forccord Latest Version Navigation SD Card. Please verify if the vehicle model is correct and dimensions prior to placing your order. Should you have any inquiries, do not hesitate to reach out to us, and we will respond to you as promptly as possible
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Puruoda GPS Navigation SD Card Compatible with Mazda 3 CX-5 CX-9 CX-30 2021-2023 CX-50 2023-2024 MX-30 2022-2023 TD2K-66-EZ1B TD2K66EZ1B
- Replace Part Number: TD2K66EZ1B, TD2K 66 EZ1B, TD2K-66-EZ1B
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- Matters need attention: Compatible with Mazda 3 2021-2023 (VIN Japan Manufacture: JM1BP****M1 400001 and above)/(VIN Mexico Manufacture:3MZBP****MM 250004 and above) Please confirm your VIN before making a purchase. Compatible with Mazda CX-30 2021-2023 (VIN 3MVDM****MM 300002 and above) Please confirm your VIN before making a purchase.
- Matters need attention : Compatible with Mazda Cx-5 2021 – 2023 (Connect System 2 works only with 10,25 inches / 26 cm display). Compatible with Mazda Cx-9 2021 – 2023 (Connect System 2 works only with 10,25 inches / 26 cm display).
- Our navigation cards feature detailed maps of the United States, Canada and Mexico, as well as offline access, so you can avoid being affected in remote areas or areas with poor reception
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Willyon Latest Updated Navigation Card, Navigation System Accessories, Compatible with 2014-2018 3, 2016-2023 6/CX3/MX5, 2016-2020 CX5/CX9, North America Maps(USA/CAN/MEX)
- [Compatible with]: 2014-2018 3, 2016-2023 6/CX3, 2016-2020 CX5/CX9(works only with 7.5-8.5 inches display with Connect System), 2016-2022 MX5.
- Not compatible with the following vehicles: CX-5 (Connect System 2 with 10,25 inches / 26 cm display); CX-9 ( Connect System 2 with 10,25 inches / 26 cm display).
- [Comprehensive Coverage]: Navigate confidently throughout North America with detailed maps covering the United States, Canada, and Mexico. Whether it's a cross-country road trip or a local commute, your destinations are covered.
- [Offline Reliability]: Say goodbye to data dependency! Our navigation SD card operates offline, ensuring that users can navigate through North America's vast landscapes without worrying about internet connectivity. Whether you're in a remote area or simply prefer to conserve data, our product offers reliable navigation without the need for constant online updates.
- [Cost-Effective Solution]: Save time and money with a one-time purchase of the navigation SD card, eliminating the need for data or subscription fees typically associated with online navigation services. Enjoy unlimited access to maps without additional charges.
Bestseller No. 6
Mazda Carplay and Android Auto Retrofit Kit, TK78-66-9U0C OEM Hub Fits to MZD Connect System, Apple Carplay Adapter Compatible with Mazda 2/3/6/CX3/CX5/CX9/MX5 2015-2020 Year(2024 New Upgraded)
- 【Upgrade your Mazda to have Carplay and Android Auto】 Apple CarPlay is powerful and friendly driving assistance system. This Mazda Carplay hub upgraded your car to more Smarter and safer while driving. That allows you to access map navigation, phone contacts, email, notifications, music and get help from intelligent voice assistant(Siri or Google Assistant).
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- 【Perfect Match with Mazda】Replaces Part Number: TK78-66-9U0C K1414 00008FZ34 . Compatible with Mazda Connect System, Such as CX-5 2013-2016; CX-9 2016-2020; CX-3 2014-2020; Mazda 2 2014-2020；Mazda 3 2013-2018；Mazda 6 2015-2020；MX-5 2015-2020. (Please feel free to ask if your car is compatible)
- 【Keep Original Car Function Well】 This smart Carplay adapter supports your original car knob controls and your original steering wheel button controls, allowing you to operate without leaving the steering wheel. Making your driving safer.
- 【Warm Reminder】1.Please confirm the software version of your car firmware system must be V70.00.21 or later before installation, if not, please upgrade the firmware first. (If you are using an older version of the CMU system, the CarPlay/Android Auto may not be recognized.) 2.The installation of this kit requires a certain level of expertise. 3. The kit does not include an SD navigation card or any software containing data.
Bestseller No. 7
VORGENS 7’’ Touch Screen, LCD Center Display Compatible with 2017-2020 Mazda CX-5 Touring/Signature/Sport/Grand | 2.0/2.2/2.5L - Replace TM070RDHP05 Digitizer Navigation Screen Radio
- 【Compatibility】The 7’’ touch screen is compatible with 2017 2018 2019 2020 Mazda CX-5, 2.0/2.2/2.5L.
- 【OE Number】Mazda CX-5 center display perfectly fits: TM070RDHP05, A1P72N642U026, K123611J0A. (*Please confirm your model before you make the order.)
- 【Specification】①Size: 7 inches (155*87mm); ②Interface type: 50-pin. (*Note: Only 7" navigation touch screen included.)
- 【Upgraded Process】Enhanced hardness of the radio screen surface and chemical resistant treatment, minimize scratches and wear, prevent the radio navigation display screen glare and fog, so that you have a better experience.
- 【Problems Solving】If your navigation screen has irreversible scratches, cracks, dead pixels, or internal screen damage such as touch failure and blurred screen, our LCD monitor touch navigation screen assembly can perfectly solve your problems and let you return to a smooth and comfortable driving experience.
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Latest Navigation sd Card for Maz-da 3 6 CX-3 CX-5 CX-9 Navigation SD Card Map USA/CA/MEX
- The Navigation SD Card is compatible with the following Cars: 2014 2015 2016 2017 2018 - 3 - Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 2021 2022 - 6 - Sport / Touring / Grand Touring.2016 2017 2018 2019 2020 2021 2022 - CX-3 Sport / Touring / Grand Touring
- The Navigation SD Card is compatible with the following Cars:2016 2017 2018 2019 2020 - CX-5 Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 - CX-9 Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 - MX-5 Sport / Club / Grand Touring
- Note: Compatible with a 7 or 8-Inch Full-Color Touch Screen Display, the SD card can be used only in one car, once it is installed in the navigation system for the first time, it will be locked with the cars VIN. Navigation system SD cards cannot be used/switched from one vehicle to another. Item is unused & guaranteed to work.
- Get accurate directions to anywhere with map updates that identify new roads, businesses, schools, hospitals and points of interest. Accurate driving through unfamiliar or recently changed areas to reach your destination quickly and efficiently. SD cards work in all cities, counties, and metropolitan areas in the United States, Canada and Mexico
- Service:We are always committed to providing customers with premium products and service, please contact us if you have any questions about our products
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- Please check if your VIN number is compatible with our products before purchasing.
- Compatible with the following cars:
- 2021/22/23-Cx5.
- 2021/22/23-Cx9.
- Cx50-2022/23
Bestseller No. 10
Uconnect 8" Digitizer Navigation Touch Screen Glass Compatible with Mazda CX-9 2016-2019 Part Numbers TK48-611J0 TK49-611JA TK49-61-1J0A TK49-611J0-B
- Compatible with: Mazda CX9 2016-2019
- Part Numbers: TK48-611J0; TK49-611JA; TK49-61-1J0A; TK49-611J0-B
- Package List: Uconnect 8 Inch Digitizer Navigation Touch Screen Glass
- High-Definition Glass and Plastic Frame: Bring you high-definition and vivid visual experience
- Function: Offers an intuitive interface for convenient access to the vehicle's multimedia, navigation, and other systems
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
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