Rattle, Snap, Pop or Crack Noise from A-Pillar – 2014-2015 Mazda3

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Subject:

NOISE FROM BOTTOM OF A-PILLAR

Bulletin No: 09-025/16
Last Issued: 04/19/2016

 

BULLETIN NOTE

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red beside the change bars.

Previously Issued TSBs: Date(s) Issued
09-003/15 01/14/15
09-001/14 01/08/14, 03/28/14 and 08/01/14

 

APPLICABLE MODEL(S)/VINS

2014-15 Mazda3 (Japan built) with VINs lower than JM1BM******230374 (produced before September 1, 2014)

2014-15 Mazda3 (Mexico built) with VINs lower than 3MZBM******227448 (produced before May 29, 2015)

 

Noise from the bottom of the A-pillar when driving on rough roads or over bumps.

 

DESCRIPTION

Some vehicles may exhibit a noise from the bottom of the A-pillar when driving on rough roads or over bumps. This is caused by the cowl upper plate and/or dash upper panel interfering with the wiper bracket. For the affected vehicles, a clearance needs to be created between the wiper bracket and cowl upper plate and between the wiper bracket and dash upper panel. To correct the concern, additional sealing and welding have been applied to the wiper bracket.

bottom of A-pillar

Customers having this concern should have their vehicle repaired using the following repair procedure.

 

REPAIR PROCEDURE

  1. Verify customer concern.
  2. Remove the hood from the vehicle according to the instructions on MS3 online or the Workshop Manual (section 09-10 HOOD REMOVAL/INSTALLATION).
  3. Remove the cowl grille from the vehicle according to the instructions on MS3 online or the Workshop Manual (section 09-16 COWL GRILLE REMOVAL/INSTALLATION).
  4. Place the tip of a covered* flat-blade screwdriver (A) between the wiper bracket (B) and the dash upper panel/cowl upper plate (C) and hit the head of the screwdriver with a hammer to create a clearance of approximately 0.5 mm (D) between the two.

*NOTE: To avoid damage to the paint, wrap protective tape around the tip of the screwdriver. If the panels are scratched, apply appropriate corrosion protection primer.

wiper bracket (B) and the dash upper panel/cowl upper plate (C)

Locations to create clearance

  • Areas A and B: Create a clearance for all vehicles
  • Area C: Create a clearance for vehicles with VIN range JM1BM******100001 – 189735

Locations to create clearance

 

Area A for all vehicles

Locations to create clearance

 

Area B for all vehicles

Locations to create clearance

 

Area C for vehicles with VIN range JM1BM******100001 – 189735

NOTE: It is not necessary to perform this repair on Mexico built vehicles.

Locations to create clearance

  1. Apply a body adhesive to Area A between the wiper bracket and the dash upper panel (at the two locations shown).

Locations to create clearance

  1. Re-install the cowl grille and hood.
  2. Verify repair.

 

WARRANTY INFORMATION

NOTE:

  • This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
  • This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
  • Additional diagnostic time cannot be claimed for this repair.
Warranty Type A
Symptom Code 82
Damage Code 98
Part Number Main Cause BHR1-53-5DX (Wiper Bracket)
Quantity 0
Operation Number / Labor Hours: XXK8PXRX / 0.6 Hrs. (One side or both sides)

 


09-025/16

https://www.nhtsa.gov/recalls?nhtsaId=10093165

https://static.nhtsa.gov/odi/tsbs/2016/SB-10093165-6903.pdf

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