9316D – Front Suspension – 2014-2016 Mazda

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NHTSA

16V203

SUMMARY:

MazdaeBay North American Operations (MazdaeBay) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015.

The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.

 

CONSEQUENCE:

If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.

 

REMEDY:

MazdaeBay will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle.

If the bolts are loose, they will be replaced and then correctly tightened, free of charge.

The recall is expected to begin May 20, 2016.

Owners may contact MazdaeBay customer service at 1-800-222-5500.

MazdaeBay’s number for this recall is 9316D.

 

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda Has a Recall

 

TO: All MazdaeBay Dealership General Managers, Service and Parts Managers

DATE: May 2016

SUBJECT:      2016 CX-3, 2014-2016 CX-5, 2013-2015 CX-9 and 2013-2014 Mazda2
Front Suspension – Safety Recall 9316D

 

MazdaeBay Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain MazdaeBay vehicles listed below.

  • 2016 CX-3 vehicles produced from March 10, 2015 through December 2, 2015,
  • 2014-2016 CX-5 vehicles produced from January 19, 2013 through December 2, 2015
  • 2013-2015 CX-9 vehicles produced from December 6, 2012 through October 2, 2015
  • 2013-2014 Mazda2 vehicles produced from April 24, 2013 through August 22, 2014

On the front suspension of certain subject vehicles, it is possible that the lower nut and bolt, mounting the shock absorber and steering knuckle, may loosen, causing a rattle noise, and the nut and bolt may fall off.  After extended operation, in the worst case, the front shock absorber and steering knuckle may separate, causing a significant loss of steering control and increasing the risk of a crash.

 

Owners of affected vehicles will be notified by first class mail beginning May 10, 2016.

 

This package contains important information about Recall Campaign 9316D:

Attachment IDealer Service Information
Attachment IIRepair Procedure
Attachment IIIOwner Notification Letter and Reimbursement Form

 

Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

 

To help you effectively perform this recall, MazdaeBay has developed the following resources:

  1. The attached service information (Attachment I) and repair procedure (Attachment II) are available on eMDCS and MS3 (MazdaeBay Service Support System) websites via MXConnect.
  2. For technical assistance, contact the Technical Assistance Hotline at (888) 832-8477, Option 3.
  3. For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
  4. For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626 Option 2.
  5. We recommend using the Recall Reminder Report #JS30R165-1 and Recall Reminder Labels available in Web Reporting to encourage customers to come in for the recall (with recall reminder postcards). Dealers may use such owner information for the sole purpose of conducting and performing this recall, and for no other purpose. Using it for marketing activities is strictly prohibited and could subject your dealership to serious fines. The information in the report is protected by state privacy and other applicable laws regarding disclosure of personal and/or confidential, restricted or blocked information. It is the dealer’s responsibility to protect the confidentiality of owner records and prevent the release of information to other parties.

 

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of this recall before responding to customer inquiries.

 

We  apologize  for  any  inconvenience  this  recall  may  cause  you  and  your  customers.  Your understanding and support in carrying out this campaign is greatly appreciated.

 

Sincerely,

 

Akira Ikemoto

 

 

ATTACHMENT I

SERVICE INFORMATION
Recall Campaign 9316D

 

CONDITION OF CONCERN

On the front suspension of certain subject vehicles, it is possible that the lower nut and bolt, mounting the shock absorber and steering knuckle, may loosen, causing a rattle noise, and the nut and bolt may fall off.  After extended operation, in the worst case, the front shock absorber and steering knuckle may separate, causing a significant loss of steering control and increasing the risk of a crash.

Dealers are instructed to inspect the tightening condition of bolts and nuts on front suspension, and if necessary replace them with new ones and tighten to the proper torque specification. This inspection and repair must be performed on all subject vehicles at no charge to the vehicle owners.

 

SUBJECT VEHICLES 

ModelVIN RangeBuild Date Range
2016 CX-3JM1 DK**** G0 100037 – 127264From March 10, 2015 through December 2, 2015
2014-2016 CX-5JM3 KE**** E0 314076 – 409363

JM3 KE**** F0 433967 – 549354

JM3 KE**** G0 615341 – 749123

From January 19, 2013 through December 2, 2015
2013-2015 CX-9JM3 TB**** D0 406731 – 425117

JM3 TB**** E0 425234 – 446908

JM3 TB**** F0 447208 – 470076

From December 6, 2012 through October 2, 2015
2013-2014 Mazda2JM1 DE**** D0 167176 – 265285 JM1 DE**** E0 171185 – 283765From April 24, 2013 through August 22, 2014

 

 The asterisk symbol “*” can be any letter or number.

 

OWNER NOTIFICATION

MazdaeBay will notify U.S. owners by first class mail beginning May 10, 2016.

 

PARTS INFORMATION

DescriptionPart NumberModel
Bolt9YA1-61-404CX-3
Nut9YB0-41-413
Bolt9YA0-21-604CX-5
Nut9YB0-41-605
Bolt9YA0-21-434ACX-9
Nut9YB0-41-406A
BoltBA5A-28-114BMazda2
Nut9YB0-41-226A
Campaign Label9999-95-065A-061=50 labels

Obtain in MazdaeBay e-Store (no charge)

 

 

PARTS ORDERING  

A web page to order the above recall parts is available in MXConnect.  A complete VIN is needed to process the order. One order will consist of four bolts and four nuts.

 

WARRANTY CLAIM PROCESSING INFORMATION

Inspection only:

Only Inspection of
Bolts & Nuts Tightening Condition
(Tightening condition: OK)
Process NumberAF071A
Symptom Code99
Damage Code99
Part Number Main Cause & Quantity7777-SP-K76 & 0 pcs
Labor Operation NumberXXM3ZXCX
Labor Hours0.3 hrs.

 

Inspection and repair:

Work A: Inspect Bolts & Nuts Tightening Condition (Tightening condition:  Not OK)

Work B: Replacement of Bolts & Nuts

Work C: Wheel Alignment Check

Work D: Alignment (Toe-in) Adjustment

Process NumberAF071B
Symptom Code99
Damage Code99
Part Number Main Cause9YA1-61-404 or 9YA0-21-604 or

BA5A-28-114B or 9YA0-21-434A

Quantity2 or 4 pcs
Related Part Number9YB0-41-413 or 9YB0-41-605 or

9YB0-41-226A or 9YB0-41-406A

Quantity2 or 4 pcs
 

Labor Operation

Number

&

Labor Hours

WorkOperation No.Labor hoursApplicable modelNote (alignment)
A, BXXM41ARX0.4CX-3, CX-5, CX-9, Mazda2Alignment check/adjustment is performed at outside shop    (*1)
A, B, CXXM41BRX1.2CX-3, CX-5, Mazda2Alignment check is performed at dealer using wire type alignment machine
1.1CX-9
A, B, C, DXXM41CRX1.4CX-3, CX-5, Mazda2Alignment adjustment is performed at dealer using wire type alignment machine
1.3CX-9
A, B, CXXM41DRX0.7CX-3, CX-5, CX-9, Mazda2Alignment check is performed at dealer using wireless alignment machine
A, B, C, DXXM41ERX0.9CX-3, CX-5, CX-9, Mazda2Alignment adjustment is performed at dealer using wireless alignment machine

 

Note: (*1) When the Toe-in adjustment is performed at outside shop, claim the actual invoice amount with the sublet code “Z9”.

 

RENTAL CAR INFORMATION

 MazdaeBay will authorize rental and service loaner vehicles on a limited basis. We are requesting dealer understanding and partnership regarding rental and loaner vehicle utilization. Please make every effort to utilize alternative transportation solutions in place of rental use. Rental is covered if customer has no alternative means of transportation.

 

Rental Car Warranty Claim Information

Please submit rentals on a separate claim problem number as follows:

Rental Agency Vehicle
Warranty Type CodeA
Symptom Code99
Damage Code99
Part Number Main Cause5555-93-16DR
 Part Quantity                                                     0
Labor Operation CodeMM024XRX
Labor Hours0.0
Sublet – Rental Car
Sublet Invoice NumberNumber from Rental Invoice or Dealer Purchase Order
Sublet Type CodeEnter “Z9” (other)
Sublet AmountUp to $30.00 per day for the number of days customer had

rental car

Sublet TextNumber of days rental car was supplied to customer

 

Rental expenses exceeding the two-day limit will require prior DSM Authorization, as outlined in the MazdaeBay Rental Car Reimbursement Program policy.

 

VERIFY THE VEHICLE NEEDS THE RECALL

 

  1. Verify the vehicle is within the following ranges:
ModelVIN RangeBuild Date Range
2016 CX-3JM1 DK**** G0 100037 – 127264From March 10, 2015 through December 2, 2015
2014-2016 CX-5JM3 KE**** E0 314076 – 409363

JM3 KE**** F0 433967 – 549354

JM3 KE**** G0 615341 – 749123

From January 19, 2013 through December 2, 2015
2013-2015 CX-9JM3 TB**** D0 406731 – 425117

JM3 TB**** E0 425234 – 446908

JM3 TB**** F0 447208 – 470076

From December 6, 2012 through October 2, 2015
2013-2014 Mazda2JM1 DE**** D0 167176 – 265285 JM1 DE**** E0 171185 – 283765From April 24, 2013 through August 22, 2014

 

Note: The asterisk symbol “*” can be any letter or number.

  • If the vehicle is within the above ranges, proceed to step 2.
  • If the vehicle is not within the above ranges, Recall 9316D is not applicable.
  1. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Campaign Label RECALL 9316D attached to the vehicle’s hood or bulkhead.

 

eMDCS System – Warranty Vehicle Inquiry Results:

If eMDCS displays:Campaign Label is:Action to perform:
 

RECALL 9316D Open

 

Present

Contact the Warranty Hotline at (877) 727- 6626, option 3, to update vehicle history.
Not presentProceed to “REPAIR PROCEDURE”.
 

 

RECALL 9316D CLOSED

 

Present

 

Return vehicle to inventory or customer.

 

Not present

Complete a label and apply to vehicle’s hood or bulkhead.
RECALL 9316D is not displayed 

Does not apply

Recall does not apply to this vehicle. Return vehicle to inventory or customer.

 

REPAIR PROCEDURE

Please refer to Attachment II.

 

ATTACHMENT II

CX-3, CX-5, CX-9, MAZDA2 FRONT SUSPENSION REPAIR
RECALL CAMPAIGN 9316D

 

A. DESCRIPTION

On certain subject vehicles, it is possible that the lower nut and bolt, mounting the shock absorber and steering knuckle, may loosen, causing a rattle noise, and the nut and bolt may fall off.  Dealers are to inspect the front shock absorber lower nut(s) torque and repair or replace as needed.

B. VEHICLE INSPECTION PROCEDURE

  1. Verify that the vehicle is within one of the following ranges:
ModelVIN RangeProduction Date Range
2016 CX-3JM1 DK**** G0 100037 – 127264From March 10, 2015 through December 2, 2015
2014-2016 CX-5JM3 KE**** E0 314076 – 409363

JM3 KE**** F0 433967 – 549354

JM3 KE**** G0 615341 – 749123

From January 19, 2013 through December 2, 2015
2013-2015 CX-9JM3 TB**** D0 406731 – 425117

JM3 TB**** E0 425234 – 446908

JM3 TB**** F0 447208 – 470076

From December 6, 2012 through October 2, 2015
2013-2014 Mazda2JM1 DE**** D0 167176 – 265285 JM1 DE**** E0 171185 – 283765From April 24, 2013 through August 22, 2014

 

  • If the vehicle is within one of the above ranges, proceed to step 2.
  • If the vehicle is not within one of the above ranges, Recall 9316D is not applicable.
  1. Perform a Warranty Vehicle Inquiry using your eMDCS System. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.
CAMPAIGN LABEL

 

eMDCS System – Warranty Vehicle Inquiry Results

If eMDCS displays:Campaign Label is:Action Required:
9316D OpenPresentContact the Warranty Hotline at (877) 7276626, option 3 to update vehicle history
Not presentProceed to “C. REPAIR OUTLINE”
9316D ClosedPresentReturn vehicle to inventory or customer
Not presentComplete a label and apply it to vehicle’s bulkhead or hood
9316D is not displayedDoes not applyRecall 9316D does not apply to this vehicle. Return the vehicle to inventory or customer

 

C. REPAIR OUTLINE

REPAIR OUTLINE

 

D.  INSPECTION PROCEDURE

  1. Lift up the vehicle and remove both front wheels.
  2. Mark two points as shown. (Front suspension lower nuts and front shock absorbers on both sides)
Front suspension lower nuts and front shock absorbers

 

  1. Use the table below to set the lower torque limit on the click type torque wrench.

 

ModelTightening torque
CX-3144 N•m {15.0 kgf•m, 107 ft•lbf}
CX-5222 N•m {23.0 kgf•m, 164 ft•lbf}
CX-9 (Silver Bolt)163 N•m {16.7 kgf•m, 120.3 ft•lbf}
CX-9 (Black Bolt)142 N•m {14.5 kgf•m, 104.8 ft•lbf}
Mazda271 N•m {7.3 kgf•m, 53 ft•lbf}

 

  1. Tighten the nuts using a click type torque wrench.

NOTE: Use a hand wrench on the opposite side to hold the bolt.

Click Type Torque wrench

 

  1. Inspect the paint marks from step 2 (both sides). Are the paint marks OK or NG?
    • OK – Install any parts removed. Proceed to F. CAMPAIGN LABEL.
    • No – Proceed to E. REPAIR PROCEDURE.
Inspect the paint marks

 

E. REPAIR PROCEDURE

  1. Remove both bolts and nuts of the front shock absorber as shown below.
Remove both bolts and nuts of the front shock absorber

 

  1. Clean the contact surface of both bolt and nut using a degreaser.
Clean the contact surface of both bolt and nut using a degreaser

 

  1. Install both new bolts and nuts. Use the table below to tighten the nuts to the tightening torque.

NOTE: Use a hand wrench on the opposite side to hold the bolt.

 

ModelTightening torque
CX-3144 N•m {15.0 kgf•m, 107 ft•lbf}
CX-5222 N•m {23.0 kgf•m, 164 ft•lbf}
CX-9 (Silver Bolt)163 N•m {16.7 kgf•m, 120.3 ft•lbf}
CX-9 (Black Bolt)142 N•m {14.5 kgf•m, 104.8 ft•lbf}
Mazda271 N•m {7.3 kgf•m, 53 ft•lbf}

 

Click Type Torque wrench

 

  1. Install the front wheels.
  2. Perform wheel alignment inspection and adjust Total Toe-in if necessary. Refer to MS3 online “FRONT WHEEL ALIGNMENT _ Total Toe-in Adjustment”.
  3. Proceed to F. CAMPAIGN LABEL.

 

F. CAMPAIGN LABEL

  1. Fill out a blue “Campaign Label” (9999-95-065A-06) with the Campaign No: “Recall”, your dealer code, today’s date, and affix it to the vehicle’s hood.
CAMPAIGN LABEL

 

  1. Return the vehicle to the customer.

 

IMPORTANT SAFETY RECALL

 

2016 CX-3, 2014-2016 CX-5, 2013-2015 CX-9 and 2013-2014 Mazda2
Front Suspension – Safety Recall 9316D
NHTSA Campaign No. 16V-203

 

 

May 2016

This notice applies to your vehicle: VIN  

 

Dear MazdaeBay Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

MazdaeBay Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain MazdaeBay vehicles listed below.

  • 2016 CX-3 vehicles produced from March 10, 2015 through December 2, 2015,
  • 2014-2016 CX-5 vehicles produced from January 19, 2013 through December 2, 2015 Ÿ 2013-2015 CX-9 vehicles produced from December 6, 2012 through October 2, 2015 Ÿ 2013-2014 Mazda2 vehicles produced from April 24, 2013 through August 22, 2014.

If you are a recipient of this notice, your vehicle is included in this recall.

 

What is the problem?

On the front suspension of certain subject vehicles, it is possible that the front strut assembly to steering knuckle lower mounting nuts and bolts may loosen, causing a rattle noise, and the nut and bolt may fall off.  In the worst case, the front shock absorber and steering knuckle may separate, causing a significant loss of steering control and increasing the risk of a crash.

 

What will MazdaeBay do?

Your MazdaeBay dealer will check the tightening torque of potentially affected front suspension nuts and bolts. If the tightening torque is insufficient, the nuts and bolts will be replaced with new ones and tightened to proper torque specification. The inspection will take approximately one hour to complete; however if parts replacement is necessary, it may take up to three hours to complete the repair, depending on the service workload at your MazdaeBay dealership.

If necessary, MazdaeBay will provide alternate transportation while your vehicle is at an authorized MazdaeBay dealership for this repair.

 

What should you do?

We encourage you to contact any authorized MazdaeBay dealer to schedule an appointment to have your MazdaeBay vehicle inspected/repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

 

What if you already paid for repair on front suspension or related parts?

If you have already paid for inspection, repair or replacement of the attachment nuts and bolts for the front strut assembly to steering knuckle due to conditions similar to this recall prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on MazdaeBay’s repair standards. Please complete the enclosed “Reimbursement Application Form”, include the necessary documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for processing.

 

Where is the closest MazdaeBay dealer?

To locate your nearest MazdaeBay dealer, visit our web site and use our “Locate a Dealer” feature at www.MazdaUSA.com or consult your local yellow pages.

 

Moved or no longer own this vehicle?

If you have moved or no longer own your MazdaeBay vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center at (800) 222-5500, option #6.

 

If MazdaeBay or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

We actively work to improve our products and search for solutions to improve your ownership experience. We sincerely apologize for any inconvenience this recall may cause you.

 

Sincerely,

 

MazdaeBay North American Operations

 

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2 thoughts on “9316D – Front Suspension – 2014-2016 Mazda”

  1. IM THE OWNER OF A 2014 CX5 IN CHILE AND IM HAVING A SIMILAR PROBLEM DESCRIBED ABOVE AND AT THE DEALER THEY DOENT SEEM TO KNOW ANYTHING ABOUT IT. DOES THIS RECALL COME INTO EFFECT IN MY COUNTRY?
    THANKS FOR YOUR ANWSER

    Reply

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