Unable to Lower Rear Seatback with Remote Handle / Seats Hard to Lock – 2013-2016 Mazda CX-5

Subject:

UNABLE TO LOWER REAR SEATBACK WITH REMOTE HANDLE / SEATS HARD TO LOCK

Bulletin No: 09-031/16
Last Issued: 05/10/2016

 

BULLETIN NOTE

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red beside the change bars.

Previous TSBs: Date(s) Issued:
09-013/13 04/29/13 and 10/24/13
09-042/12 11/07/12

 

APPLICABLE MODEL(S)/VINS

2013-2016 CX-5 vehicles equipped with a 40:20:40 split type rear seat

 

DESCRIPTION

Some vehicles equipped with a 40:20:40 split type rear seat may be unable to lower the rear seatback (A) when pulling the left (B) and/or right (C) remote handles. Also, the seatbacks may not fully latch (lock) when placed in the upright position.

left (B) and/or right (C) remote handles

 

This concern may be caused by either of the following:

  • Insufficient remote cable tension due to incorrect adjustment position (A) of the remote cable.
  • The cable ball (B) gets seized on sharp edges inside the cylinder.

cable ball (B)

 

Customers with this concern should have their vehicle repaired according to the following repair information.

 

REPAIR PROCEDURE

NOTE: This repair only applies to vehicles equipped with a 40:20:40 split type rear seat.

  1. Verify the customer concern.
  2. Lower the rear seatbacks using the seatback knobs.

 

Lower the rear seatbacks

 

  1. Replace the remote handle lever assembly (including the remote cable) according to the online MS3 instruction or the Workshop Manual (section 09-13 REMOTE HANDLE LEVER REMOVAL/INSTALLATION).

remote handle lever assembly

 

  1. Set the adjustment groove to the position where the malfunction does not occur according to the online MS3 instruction or the Workshop Manual (section 09-13 REAR SEAT REMOVAL/INSTALLATION – Remote Cable Adjustment Procedure).

 

adjustment groove

 

  1. Verify the repair by pulling the appropriate remote handle lever to check the seat back for proper releasing and locking operation.

NOTE: The red seat knob indicator must be visible when the seat back is in the unlocked position (seat knob down) and must not be visible when the seat is fully locked (seat knob up).

red seat knob indicator

 

PART(S) INFORMATION

Description Qty. Part Number
Remote handle lever assembly (RH) 1 KD49-57-X5XE-02
Remote handle lever assembly (LH) 1 KD49-57-X5YE-02

 

WARRANTY INFORMATION

NOTE:

  • This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
  • This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
  • Additional diagnostic time cannot be claimed for this repair.
  • This TSB can be performed by D329 Mazda Certified Lube Technicians.
Warranty Type A
Symptom Code 41
Damage Code 9H
Part Number Main Cause KD49-57-X5XE-02 or KD49-57-X5YE-02
Quantity 1
Operation Number / Labor Hours: XXJA7XRX / 0.4 Hrs. (One side) XXJA8XRX / 0.5 Hrs. (Both sides)
TSB can be performed by D329 Mazda Certified Lube Technicians: Yes

NOTE: This repair only applies to vehicles equipped with a 40:20:40 split type rear seat.


09-031/16

05/10/2016

https://www.nhtsa.gov/recalls?nhtsaId=10093276

https://static.nhtsa.gov/odi/tsbs/2016/SB-10093276-6903.pdf

Download (PDF, 157KB)


 

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