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April 4, 2019

Windshield Wipers may become Inoperable

Reduced visibility while driving can increase the risk of crash.

NHTSA Campaign Number: 19V272

Manufacturer Mazda North American Operations

Components VISIBILITY

Potential Number of Units Affected 187,798

Summary

Mazda North American Operations (Mazda) is recalling certain 2016-2018 Mazda3 vehicles. A defective windshield wiper relay may cause the windshield wipers to become inoperative, reducing the driver’s visibility.

Remedy

Mazda will notify owners, and dealers will replace the front body control module with a new module which uses an improved wiper relay design, free of charge. The recall began May 7, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda’s number for this recall is 3219D.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Mazda has a Recall

2016-2018 Mazda3 Windshield Wipers Concern Safety Recall 3219D

A. VEHICLE INSPECTION PROCEDURE

Verify that the vehicle is within the following ranges:

Model	Subject VIN range	Subject build date range
2016-2018 Mazda3 (built at MMVO)	3MZ BM****GM 240383 – 330080	From July 20, 2015 through September 2, 2016
2016-2018 Mazda3 (built at MMVO)	3MZ BN** HM 100013－158289 3MZ BN** JM 158290 – 165991	From September 1, 2016 through July 18, 2017
2016-2018 Mazda3 (built at MC)	JM1 BM****G1 280120 – 355940	From July 20, 2015 through June 23, 2016
2016-2018 Mazda3 (built at MC)	JM1 BN** H1 100017－153077 JM1 BN** J1 154749 – 161518	From June 28, 2016 through July 7, 2017

The asterisk symbol “*” can be any letter or number.

If the vehicle is within the above ranges, proceed to Step 2.
If the vehicle is not within the above ranges, return vehicle to the customer or inventory.

Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Label Recall 3219D attached to the vehicle’s hood or bulkhead. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.

NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels.

eMDCS System – Warranty Vehicle Inquiry Results:

If eMDCS displays:	Campaign Label is:	Action to perform:
RECALL 3219D OPEN	Present	Contact the Warranty Hotline at (877) 727-6626 option 3 to update vehicle history.
RECALL 3219D OPEN	Not present	Proceed to “B. REPAIR PROCEDURE”.
RECALL 3219D CLOSED	Present	Return vehicle to inventory or customer.
RECALL 3219D CLOSED	Not present	Proceed to “C. CAMPAIGN LABEL INSTALLATION”.
RECALL 3219D IS NOT PRESENT	Does not apply	Recall does not apply to this vehicle. Return vehicle to inventory or customer.

B. REPAIR PROCEDURE: Front Body Control Module (FBCM) Removal/Installation

ACTION TO BE TAKEN

Caution

If configuration is not performed when the Front Body Control Module (FBCM) is replaced with a new one, the vehicle specification information is not stored in the front body control module (FBCM) and the system will not operate normally.
When performing configuration, it is necessary to read the vehicle specification information from the Front Body Control Module (FBCM) before replacing it. Connect the M-MDS to the vehicle and perform vehicle identification before removing the Front Body Control Module (FBCM). The vehicle specification information is temporarily stored in the M-MDS.

Note

The Front Body Control Module (FBCM) prior to replacement stores the vehicle specification information.
A new Front Body Control Module (FBCM) does not store any vehicle specification information. • If the vehicle specification information from the Front Body Control Module (FBCM) prior to replacement cannot be read, perform the configuration using As-Built data.

When replacing the Front Body Control Module (FBCM), perform the configuration. (See FRONT BODY CONTROL MODULE (FBCM) CONFIGURATION (USING READ/WRITE FUNCTION).)

Disconnect the negative battery cable. (See NEGATIVE BATTERY CABLE

DISCONNECTION/CONNECTION [SKYACTIV –D 2.2].) (See NEGATIVE BATTERY CABLE

DISCONNECTION/CONNECTION [SKYACTIV –G 1.5, SKYACTIV –G 2.0, SKYACTIV –G 2.5].) (See

NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION [MZR 1.6].) (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION [SKYACTIV –D 1.5].)

Remove the fuse box cover. (See RELAY AND FUSE BLOCK REMOVAL/INSTALLATION .)

Insert a remover tool into the position shown in the figure.

Move the remover tool in the direction of arrow (1) shown in the figure and lift the Front Body Control Module (FBCM) in the direction of arrow (2) to detach its tab from the fuse box.

Insert a remover tool into the position shown in the figure.

Move the remover tool in the direction of arrow (3) shown in the figure and lift the front body control module (FBCM) in the direction of arrow (4) to detach its tab from the fuse box.

Pull the Front Body Control Module (FBCM) in the direction of the arrow shown in the figure to remove it from the fuse box.

Disconnect the connectors shown in the figure.

Install in the reverse order of removal.

Note

If configuration cannot be performed by reading/writing of the vehicle specification information, perform the configuration using As-Built information after replacing the Front Body Control Module (FBCM). (See FRONT BODY CONTROL MODULE (FBCM) CONFIGURATION (USING AS –BUILT DATA).)

PARTS AND WARRANTY INFORMATION
Recall Campaign 3219D

CONDITION OF CONCERN

On certain Mazda3 vehicles, the front windshield wipers may become inoperative due to a defective relay located inside the Front Body Control Module (F-BCM) that disrupts electrical power to the wiper motor. The relay becomes defective when metal deposits form due to heat generated during normal operation which causes eventual sticking of the relay contacts.

Drivers may experience reduced or poor visibility while driving due to inoperative front windshield wipers, increasing a risk of crash.

Dealers are instructed to replace the Front Body Control Module (F-BCM) with a modified one. The repair must be performed on all subject vehicles at no charge to the vehicle owners. Please refer the Repair Procedure document on MGSS for further details.

SUBJECT VEHICLES

Model	VIN Range	Build Date Range
2016-2018 Mazda3 (built at MMVO)	3MZBM**** GM 240383 – 330080	From July 20, 2015 through September 2, 2016
2016-2018 Mazda3 (built at MMVO)	3MZBN** HM 100013 – 158289 3MZBN** JM 158290 – 165991	From September 1, 2016 through July 18, 2017
2016-2018 Mazda3 (built at MC)	JM1BM**** G1 280120 – 355940	From July 20, 2015 through June 23, 2016
2016-2018 Mazda3 (built at MC)	JM1BN** H1 100017 – 153077 JM1BN** J1 154749 – 161518	From June 28, 2016 through July 7, 2017

The asterisk symbol “*” can be any letter or number.

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail beginning from May 7, 2019.

PARTS INFORMATION

WARRANTY CLAIM PROCESSING INFORMATION

	F-BCM Replacement
	Mazda3 (BM)	Mazda3 (BN)
Process Number	AK019A	AK019A
Symptom Code	99	99
Damage Code	99	99
Causal Part No. & Quantity & Quantity	KDY5-67-5XX & 1	TKY2-67-5XX & 1
Labor Operation	XXR46ARX	XXR46ARX
Labor Hours	0.2 hrs.	0.2 hrs.

Note: If the main fuse block cover (****-66-761) is damaged during repair, submit it as related part.

RENTAL CAR INFORMATION

Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less in order to allow the next customer the same experience.

Rental Car Warranty Claim Information

	MCVP Vehicle Preferred	Rental Agency Vehicle
Warranty Type Code	N/A MCVP does not require claim submission	A
Symptom Code		99
Damage Code		99
Part Number Main Cause		5555-32-19DR
Part Quantity		0
Labor Operation Code		MM024XRX
Labor Hours		0
Sublet – Rental Car
Sublet Invoice Number		Number from Rental Invoice or Dealer Purchase Order
Sublet Type Code		Enter “Z9” (other)
Sublet Amount		Up to $30.00 per day for the number of days customer had rental car
Sublet Text		Number of days rental car was supplied to customer

Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.

Chronology of Defect

Potential inoperative front wiper issue on MY 2016-2018 Mazda3

November 16, 2015: First field report received by Mazda from outside the US market.

February, 2016: As the result of investigation, Mazda determined that the failure was due to contamination and metal deposits occurring during the manufacturing process of the relay. For this reason, the manufacturing process of the relay was improved.

August, 2016: Mazda started to investigate the root cause of the continued occurrence of metal deposits inside the relay with suppliers.

September, 2016: Extremely of the very small amount of silicon was detected at contact point but no substance relevant to silicon was used at manufacturing process of the relay.

November, 2016: As the result of investigation, Mazda determined that only Mazda3 models experienced this failure due to the specification of a capacitor in the wiper motor.

January, 2017: Mazda assumed that the metal deposits detected in the relay may be the substance contact metastasis which came off. Mazda continued to investigation of the failure mechanism.

June, 2017: Mazda was informed that silicon was not a true root cause of this failure.

July 11, 2017: As a countermeasure for mass production, the specification for the capacitor in the wiper motor was changed though the root cause and the failure mechanism had not yet been identified.

October 3, 2017: As an additional countermeasure for mass production, the wiper relay in the front body control module was changed though the root cause and the failure mechanism had not yet been identified.

January through August, 2018: Mazda confirmed there was a trend that field failure rates were decreasing, assumed that the vehicles experience this failure at early timing.

October, 2018: Mazda investigated the assumed failure mechanism. Mazda assumed that this failure occurred by the multiple root cause such as welding waste of the fixation point of contact and the specification for the capacitor in the wiper motor and the design of the wiper relay.

November through December, 2018: Mazda determined to collect non-failure parts from the field and started to collect parts because the cause of failure had not yet been clearly identified.

February, 2019: As the result of the investigation of non-failure parts, Mazda could not confirm that the reduced failure trend would continue. Mazda considered that failures related to this defect may continue to occur in the future and started to evaluate the need for a potential field action.

April 1, 2019: Mazda held a Quality Audit Committee to review all available information to date and decided to conduct a proactive field action on certain MY2016 – 2018 Mazda3 vehicles.

IMPORTANT SAFETY RECALL

2016-2018 Mazda3
Front Windshield Wipers Inoperative – Safety Recall 3219D
NHTSA Campaign No. 19V-272

May 2019

This notice applies to your vehicle: VIN _______________

Dear Mazda Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2016-2018 Mazda3 vehicles produced from July 20, 2015 through July 18, 2017.

If you received this notice, your vehicle is included in this Safety Recall.

What is the problem?

On certain Mazda3 vehicles, the front windshield wipers may become inoperative due to a defective relay located inside the Front Body Control Module (F-BCM) that disrupts electrical power to the wiper motor. Drivers may experience reduced or poor visibility while driving due to inoperative front windshield wipers, increasing a risk of crash.

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will replace the Front Body Control Module (F-BCM) of your Mazda3 vehicle with a new module which contains a modified wiper relay. The repair will be performed at no cost to you.

How long will it take?

It will take approximately one hour to complete the repair; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your Mazda vehicle repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

Where is the closest Mazda dealer?

To locate your nearest Mazda dealer, visit our website www.MazdaRecallInfo.com, or call our Customer Experience Center at (800) 222-5500, option #4.

What if you already paid for repair related to windshield wipers concern?

If you have already paid for repair or replacement of the F-BCM and/or wiper motor due to conditions similar to this recall campaign prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please complete the enclosed “Reimbursement Application Form”, include the necessary documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for processing.

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

As a reminder, you can always go to www.MazdaRecallInfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts.

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

Sincerely,

Mazda North American Operations

Para información en español, visite www.MazdaSeguridad.com o llame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opción #8 para hablar con un representante en español.

3 Affected Products

Vehicle

15 Associated Documents

Recall 573 Report – AMENDMENT 1

RCLRPT-19V272-1408.PDF 213.947KB

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Summary

Remedy

Notes

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