Chirp/Clunk type Noise from the Rear Shock Absorbers – 2013-2015 Mazda

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MULTI-MODEL – CHIRP / CLUNK NOISE FROM REAR SHOCK ABSORBERS

APPLICABLE MODEL(S)/VINS

2013-2015 CX-5 vehicles with VINs lower than JM3 KE ****** 490722 (produced before June 06, 2014)

2014-2015 Mazda6 vehicles with VINs lower than JM1 GJ ****** 192204 (produced before June 11, 2014)

 

Chirp/clunk type noise from the rear shock absorbers (A) when driving on a rough road or passing over a speed bump.

 

Visual inspection of the shock absorbers show no external damage.

Rear Shock Absorbers (A)

 

REPAIR PROCEDURE

  1. Remove the rear shock absorber. Refer to MS3 online or Workshop Manual section 02-14.

NOTE: Only remove the affected side.

  1. Disassemble the rear shock absorber assembly. Separate the shock absorber (A) bump stopper (B) and dust cover (if applicable) (C).

NOTE: The shock absorber and nut will be replaced.

shock absorber (A) bump stopper (B) and dust cover (if applicable) (C)

  1. Clean the bore of the bump stopper (A) using shop towels (B) and a shop air gun (C).

bore of the bump stopper (A) using shop towels (B) and a shop air gun (C)

  1. Apply rubber grease (A) to the rod end area of the new shock absorber (B).

rubber grease (A) to the rod end area of the new shock absorber (B)

  1. Insert the shock absorber rod to the bump stopper and rotate the shock absorber so that the grease spreads all the way in the bump stopper.

rotate the shock absorber

  1. Remove the shock absorber from the bump stopper and wipe off the excess grease on the rod.
  2. Assemble the shock absorber to the bump stopper and tighten the new nut to the specified torque.

Tightening torque: 13.5 – 16.5 Nm {1.38 – 1.68 kgf m, 9.96 – 12.1 ft lbf}.

dust boot

  1. Install the dust boot (when applicable).
  2. Install the rear shock absorber assembly. Refer to MS3 online or Workshop Manual section 02-14.

 

PART(S) INFORMATION

2013-2015 CX-5 Clunk Noise
Part Number Old Part Number Description Qty. Note
KDY5-28-700 KD35-28-910B/C/D Rear Shock Absorber 1 / one side US, Canada
KD35-28-700B KD35-28-910E/F
KR27-28-700A KR27-28-910A/B
KDY6-28-700 KF49-28-910A/B/C/D Rear Shock Absorber 1 / one side Mexico
KD45-28-700C KF49-28-910E
KF69-28-700 KF69-28-910_/A
9YB0-40-811 Nut 1 / one side Non-reusable nut

 

2014-2015 CX-5 Chirp Noise
Part Number Old Part Number Description Qty. Note
KR27-28-700A KR27-28-910B Rear Shock Absorber 1 / one side US, Canada
KF69-28-700 KF69-28-910A

KF20-28-910A

Mexico
9YB0-40-811 Nut 1 / one side Non-reusable nut

 

2014-2016 Mazda6 Clunk Noise
Part Number Old Part Number Description Qty. Note
GJY9-28-700 GJR9-28-910E/F/G Rear Shock Absorber 1 / one side US, Canada
GJR9-28-700E GJR9-28-910H
GHY5-28-700 GLK5-28-910D/E Rear Shock Absorber 1 / one side Mexico
GHK5-28-700D GLK5-28-910F/G
9YB0-40-811 Nut 1 / one side Non-reusable nut

 

2014-2015 Mazda6 Chirp Noise
Part Number Old Part Number Description Qty. Note
GHK5-28-700D GLK5-28-910H Rear Shock Absorber 1 / one side Mexico
9YB0-40-811 Nut 1 / one side Non-reusable nut

 

NOTE: Use VIN to lookup correct part number in GEPC. Only replace the affected side.

 

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