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| Subject:
HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING PROCEDURE |
Bulletin No: 09-009/16 |
| Last Issued: 05/10/2016 |
BULLETIN NOTE
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red beside the change bars.
| Previous TSBs: | Date(s) Issued: | Previous TSBs: | Date(s) Issued: |
| 09-009/16 | 02/17/16 | 09-014/12 | 03/16/12 and 08/10/12 |
| 09-039/14 | 09/09/14 | 09-008/11 | 02/23/11 |
| 09-019/13 | 06/14/13 | 09-007/10 | 02/08/10 |
| 09-042/08 | 12/23/08 |
APPLICABLE MODEL(S)/VINS
| 2016 CX-3 | 2007-2016 CX-9 | 2009-2016 Mazda6 |
| 2013-2016 CX-5 | 2010-2016 Mazda3 | 2009-2016 MX-5 |
| 2009-2012 CX-7 | 2008-2015 Mazda5 | 2009-2011 RX-8 |
- Applies only to models equipped with Hands-Free Bluetooth
DESCRIPTION
Some vehicles may exhibit BLUETOOTH hands-free and/or text messaging related concerns.
To improve the handling of BLUETOOTH hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.
Customers experiencing related concerns should have their vehicle and/or device inspected according to the
following procedure.
REPAIR PROCEDURE
- Verify customer concern.
- Verify that the customer has provided the correct phone or device.
- Confirm the device compatibility by web or smartphone.
| Go to: | |
| Web | www.MazdaUSA.com/Bluetooth |
| Smartphone | MyMazda app; press MAZDA CONNECT |
NOTE:
- When checking compatibility, be aware that phones may be approved for some functions but not for others.
- Scroll down to make sure there are no red X’s in the compatibility list.
- Check the phone model number; compatability can vary by the phone company version.
- Check MS3 Online (Mazda Service Support System) for related service bulletins and service alerts.
- If the steps above did not resolve the customer’s concern, contact Mazda Hands-Free System Customer Care at (800) 430-0153 to review the concern further.
NOTE:
- If for any reason there was a mis-communication regarding the concern written on the RO, the Mazda Hands-Free System Customer Care representative can clarify it.
- If Mazda Hands-Free System Customer Care has provided you a case number, they have determined there could be a problem with the hands-free module. However, a case number does not mean automatic module replacement. Proceed to next step.
- Troubleshoot the vehicle according to the instruction on MS3 online or the Workshop Manual (Section 09 > Body and Accessories > On-Board Diagnostics).
- If the cause cannot be determined through MS3 online or the Workshop Manual, contact the Mazda Technical Hotline for assistance and support.
NOTE: The Mazda Technical Assistance Hotline does not provide authorization for warranty or parts ordering.
- If it is determined that a replacement hands-free module is required, proceed to next step.
NOTE: Provide the case number to your parts dept. so they can order the part.
- Replace the hands-free module according to the instruction on MS3 online or the Workshop Manual (Section 09 > Body and Accessories > Entertainment > Bluetooth Unit Removal/Installation).
- Verify the repair.
PARTS INFORMATION
Review the points below when ordering a hands-free Bluetooth unit:
NOTE:
- Use the Mazda Hands-Free System Customer Care case number to place the order with United Radio for the part exchange.
- It is not necessary to call United Radio directly, place the order online, via the United Radio Website.
| Access the United Radio Website using either one of the links below: | |
| 1 | Go to: https://portal.mazdausa.com/dealershome/service_parts/dag/exchange_page_1.htm Then select “United Radio Website” and log in. |
| OR | |
| 2 | Go to: https://Dealers.mazdausa.com/
Then select “Parts and Accessories”, “Parts”, “Exchange Central”, then select “United Radio Website” and log in. |
WARRANTY INFORMATION
NOTE: For this TSB only, dealers may use actual time (up to a maximum of 0.9 hr.) to cover any necessary diagnostic time.
09-009/16
05/10/2016
https://www.nhtsa.gov/recalls?nhtsaId=10093288
https://static.nhtsa.gov/odi/tsbs/2016/SB-10093288-6903.pdf
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09-009/16
02/17/2016
https://www.nhtsa.gov/recalls?nhtsaId=10076677
https://static.nhtsa.gov/odi/tsbs/2016/SB-10076677-5448.pdf
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Bestseller No. 1
2023 Latested Update Navigation sd Card Compatible with CX3(2014-2023) CX5(2015-2023) CX9(2015-2023) MX5(2014-2023) M**da 3(2014-2018) M**da6 (2015-2023) (1T)
- Version:2023 latest version for the following models,Please check if it is compatible with your car before buying it
- Compatible with: M**da 3(2014-2018) M**da 6 (2015-2023) M**da Mx-5 (2014-2023) M**da Cx-3 (2014-2023)
- Compatible with: M**da Cx-5 (2015-2023) (works only with 7.5-8.5 inches display with M**da Connect System / main menu on photo above) M**da Cx-9 (2015-2023) (works only with 7.5-8.5 inches display with M**da Connect System / main menu on photo above)
- Plug and Play: Turn the vehicle OFF. Insert the GPS Navigation SD Card into the slot until it clicks. Turn the engine ON. Wait until the navi. on the screen shows you that the installation is complete. Please ensure that the engine is NOT turned off during this process.
- Service:We strive to provide the best possible products and services to ensure customer satisfaction. If you have any questions or concerns, please feel free to reach out to us at any time. We value your feedback and are dedicated to resolving any issues promptly.
SaleBestseller No. 2
SNUFF 2024 Maz 3 CX-5 CX -30 CX-90 KMV6 66 EZ1 Navigation SD Card Map USA/CA/MEX
- Compatible: 2024 - Ma*da CX-5
- Compatible: 2024 - Ma*da CX-30
- Compatible: 2024 - Ma*da CX-90
- Compatible: 2024 - Ma*da 3
Bestseller No. 3
Upgraded Maz*da Map GPS Navigation SD Card Only for Maz 3 / CX-5 / CX-30 / CX-9 / CX-50 / MX-30 (2021-2023), Pro Series, Built-in Latest Map Datas of USA/CAN/MEX
- ⚠️ Warning: 1️⃣Do not connect the SD card to a computer under any circumstances! Otherwise, data will be at risk of damage. 2️⃣The SD card can only be used in one car. Once installed in the navigation system, it will be locked to the car's VIN.
- 🔔 Pre-order Notification: All Navigation SD Cards are technically a few months behind the current road network due to the time needed for production and distribution. However, the map data on this SD card is still very accurate and up-to-date.
- Compatible Vehicles & Countries: 🚙Vehicles: Maz 3 (2021-2023), CX-5 (2021-2023), CX-9 (2021-2023), CX-30 (2021-2023), CX-50 (2022-2023), MX-30 (2022-2023); 🗺️Countries: United States, Canada, and Mexico
- 🚗 Drive Like a PRO: This SD card provides GPS map data, ensuring you can navigate safely even if your phone loses battery or signal. Plus, it's resistant to extreme temperatures, water, magnets, and X-rays, keeping you on the right path no matter what.
- 🚀 Easy To Use: 1) Simply turn off your vehicle, 2) open the SD card panel and remove the old one, 3) insert the new SD Card, 4) turn on the ignition, and allow approximately 10 minutes for the system to load, 5) Once loaded, turn off the car and restart to complete the installation process.
SaleBestseller No. 4
2024 Navigation SD Card Update KMV6.66 EZ1, SD Navigation Card GPS Map System for Maz-da 3, CX-5, CX-90, CX-30 | Latest USA, Canada, Mexico Maps
- [ Navigation SD Card Vehicle Fit ] - Compatible with 𝐌𝐚𝐳-𝐝𝐚 𝟑 𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟓 𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟗𝟎 𝟐𝟎𝟐𝟑-𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟑𝟎 𝟐𝟎𝟐𝟒 covering USA, Canada, and Mexico
- [ SD Navigation Card Map Data Dates Explanation ] - All navigation SD cards are technically 6-12 months behind the current road network. The "2024" navigation SD card is actually a snapshot of the road network from 2023 - this allows time for production, distribution, and marketing
- [ SD Navigation Card Installation ] - Ensure the engine is OFF before removing the Micro navigation SD card and inserting the new one (label side up). Turn ON your car; it will update automatically. DO NOT TURN OFF THE ENGINE UNTIL IT'S DONE. The system will update, and you can restart. No uploading or programming required; the update may take 10-20 minutes. Note: Ensure your vehicle uses a micro card for Navigation
- [ 1/10th of the Price to Gain Latest GPS Navigation Map Data ] - This navigation SD card GPS map is 1/10th of the price, saving nearly $400+ compared to the dealership version. It's great to have backup navigation when cellular coverage is unavailable, your phone malfunctions, or when driving through remote areas
- [ Navigation SD Card Warning ] - DO NOT insert the SD navigation card into any non-vehicle device, as it will damage the map data.
Bestseller No. 5
2024 CX-5 CX-30 CX-90 KMV6 66 EZ1 Latest Navigation SD Card Map USA/CAN/MEX
- Compatible with the following cars:
- 2024 - CX-5
- 2024 - CX-30
- 2024 - CX-90
- Note: the SD card can be used only in one car, once it is installed to the navigation system for the first time, it will be locked with cars VIN. Navigation system SD cards cannot be used/switched from one vehicle to another.
Bestseller No. 6
2024 Maz*da Latest Navigation SD Card, Ultra Series, GPS Map of USA/CAN/MEX, Only Fit for Maz 3 (2024), CX-5 (2024), CX-90 (2023-2024)
- ⚠️ Warning: 1️⃣Do not connect the SD card to a computer under any circumstances! Otherwise, data will be at risk of damage. 2️⃣The SD card can only be used in one car. Once installed in the navigation system, it will be locked to the car's VIN.
- 🔔 Pre-order Notification: All Navigation SD Cards are technically a few months behind the current road network due to the time needed for production and distribution. However, the map data on this SD card is still very accurate and up-to-date.
- Compatible Vehicles & Countries: 🚙Vehicles: Maz-da 3 (2024), Maz-da CX-5 (2024), Maz-da CX-90 (2023-2024); 🗺️Countries: United States, Canada, and Mexico
- 🚗 Drive Like a PRO: This SD card provides GPS map data, ensuring you can navigate safely even if your phone loses battery or signal. Plus, it's resistant to extreme temperatures, water, magnets, and X-rays, keeping you on the right path no matter what.
- 🚀 Easy To Use: 1) Simply turn off your vehicle, 2) open the SD card panel and remove the old one, 3) insert the new SD Card, 4) turn on the ignition, and allow approximately 10 minutes for the system to load, 5) Once loaded, turn off the car and restart to complete the installation process.
Bestseller No. 7
Latest Newest Navigation SD Card,Compatible with 2021/22/23-Cx5. 2021/22/23-Cx9. Cx50-2022/23. Mx30-2022/23. 2021/22/23-Cx30. 2021/22/23-M***a-3. USA/CAN/MEX
- SD Card Compatible with Maz da 2021/2022/2023 Cx5 and Maz da 2021/2022/2023 Cx9.SD Card Applies to vehicle with the Maz da Connect system and screen but without navigation from the factory.Adds all the functionality to the heads-up display.
- Get accurate directions to anywhere with map updates that identify new roads, businesses, schools, hospitals and points of interest. Accurate driving through unfamiliar or recently changed areas to reach your destination quickly and efficiently. SD cards work in all cities, counties, and metropolitan areas in the United States, Canada, and Mexico.
- For Maz da: 3 (2021/2022/2023) JAPAN built Vehicle with VIN#: JM1BP****M1 400001 and higher.PLEASE CHECK YOUR VIN# BEFORE ORDERING.
- For Mexico Built Vehicle: Mexico built for Ma zda: 3 (2021-2023) with VIN# 3MZBP****MM 250004 and higher.PLEASE CHECK YOUR VIN# BEFORE ORDERING.
- For Maz da (2021-2023) Cx30 with VIN# 3MVDM****MM 300002 and higher.PLEASE CHECK YOUR VIN# BEFORE ORDERING.
Bestseller No. 8
2023 Upgraded Navigation SD Card Compatible with 2021-2023 3 / CX-5 / CX-9 / CX-30 / CX-50, 2022-2023 MX-30, USA/CAN/MEX Maps
- 【Maps】USA / Canada / Mexico (North America)
- 【Compatible with】3 / Cx-30 2021-2023; Cx-50 / Mx-30 2022-2023; Cx-50 / Mx-30 2022-2023
- 【Compatible with】Cx-5 2021 – 2023 (Connect System 2 works only with 10,25 inches / 26 cm display with Connect System)
- 【Compatible with】Cx-9 2021 – 2023 (Connect System 2 works only with 10,25 inches / 26 cm display with Connect System)
- 【2021/2022 MODEL YEAR IMPORTANT NOTE ! Please note that this product is fit for the following VIN】：
Bestseller No. 9
Latest Navigation SD Card, Compatible with:(2016-21)-Cx3. (2016-20)-Cx5. (2016-20)-Cx9. (2016-22)-Mx5. (2016-18)-3. (2016-22)-6
- The Navigation SD Card is compatible with the following Cars:2014 2015 2016 2017 2018 - 3 - Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 2021 - 6 - Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 2021 - CX-3 Sport / Touring / Grand Touring
- The Navigation SD Card is compatible with the following Cars:2016 2017 2018 2019 2020 - CX-5 Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 - CX-9 Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 - MX-5 Sport / Club / Grand Touring
- Note: Compatible with a 7 or 8-Inch Full-Color Touch Screen Display, the SD card can be used only in one car, once it is installed in the navigation system for the first time, it will be locked with the cars VIN. Navigation system SD cards cannot be used/switched from one vehicle to another. Item is unused & guaranteed to work.
- Get accurate directions to anywhere with map updates that identify new roads, businesses, schools, hospitals and points of interest. Accurate driving through unfamiliar or recently changed areas to reach your destination quickly and efficiently. SD cards work in all cities, counties, and metropolitan areas in the United States, Canada and Mexico
- Service:We are always committed to providing customers with premium products and service, please contact us if you have any questions about our products
SaleBestseller No. 10
2024 Maz-da Navigation SD Card Update KMV6.66 EZ1, SD Navigation Card GPS Map System for Maz-da 3, CX-5, CX-90, CX-30 | Latest USA, Canada, Mexico Maps
- [ Navigation SD Card Vehicle Fit ] - Compatible with 𝐌𝐚𝐳-𝐝𝐚 𝟑 𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟓 𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟗𝟎 𝟐𝟎𝟐𝟑-𝟐𝟎𝟐𝟒, 𝐌𝐚𝐳-𝐝𝐚 𝐂𝐗-𝟑𝟎 𝟐𝟎𝟐𝟒 covering USA, Canada, and Mexico.
- [ SD Navigation Card Map Data Dates Explanation ] - All navigation SD cards are technically 6-12 months behind the current road network. The "2024" navigation SD card is actually a snapshot of the road network from 2023 - this allows time for production, distribution, and marketing.
- [ SD Navigation Card Installation ] - Ensure the engine is OFF before removing the Micro navigation SD card and inserting the new one (label side up). Turn ON your car; it will update automatically. DO NOT TURN OFF THE ENGINE UNTIL IT'S DONE. The system will update, and you can restart. No uploading or programming required; the update may take 10-20 minutes. Note: Ensure your vehicle uses a micro card for Navigation
- [ 1/10th of the Price to Gain Latest GPS Navigation Map Data ] - This navigation SD card GPS map is 1/10th of the price, saving nearly $400+ compared to the dealership version. It's great to have backup navigation when cellular coverage is unavailable, your phone malfunctions, or when driving through remote areas
- [ Navigation SD Card Warning ] - DO NOT insert the SD navigation card into any non-vehicle device, as it will damage the map data
Last update on 2024-07-11 / Affiliate links / Images from Amazon Product Advertising API
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