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| Subject:
HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING PROCEDURE | Bulletin No: 09-009/16 |
| Last Issued: 05/10/2016 |
BULLETIN NOTE
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red beside the change bars.
| Previous TSBs: | Date(s) Issued: | Previous TSBs: | Date(s) Issued: |
| 09-009/16 | 02/17/16 | 09-014/12 | 03/16/12 and 08/10/12 |
| 09-039/14 | 09/09/14 | 09-008/11 | 02/23/11 |
| 09-019/13 | 06/14/13 | 09-007/10 | 02/08/10 |
| 09-042/08 | 12/23/08 |
APPLICABLE MODEL(S)/VINS
| 2016 CX-3 | 2007-2016 CX-9 | 2009-2016 Mazda6 |
| 2013-2016 CX-5 | 2010-2016 Mazda3 | 2009-2016 MX-5 |
| 2009-2012 CX-7 | 2008-2015 Mazda5 | 2009-2011 RX-8 |
- Applies only to models equipped with Hands-Free Bluetooth
DESCRIPTION
Some vehicles may exhibit BLUETOOTH hands-free and/or text messaging related concerns.
To improve the handling of BLUETOOTH hands-free and/or text messaging customer concerns, Mazda
created a special service and parts exchange program as of February 2010.
Customers experiencing related concerns should have their vehicle and/or device inspected according to the
following procedure.
REPAIR PROCEDURE
- Verify customer concern.
- Verify that the customer has provided the correct phone or device.
- Confirm the device compatibility by web or smartphone.
| Go to: | |
| Web | www.MazdaUSA.com/Bluetooth |
| Smartphone | MyMazda app; press MAZDA CONNECT |
NOTE:
- When checking compatibility, be aware that phones may be approved for some functions but not for others.
- Scroll down to make sure there are no red X’s in the compatibility list.
- Check the phone model number; compatability can vary by the phone company version.
- Check MS3 Online (Mazda Service Support System) for related service bulletins and service alerts.
- If the steps above did not resolve the customer’s concern, contact Mazda Hands-Free System Customer Care at (800) 430-0153 to review the concern further.
NOTE:
- If for any reason there was a mis-communication regarding the concern written on the RO, the Mazda Hands-Free System Customer Care representative can clarify it.
- If Mazda Hands-Free System Customer Care has provided you a case number, they have determined there could be a problem with the hands-free module. However, a case number does not mean automatic module replacement. Proceed to next step.
- Troubleshoot the vehicle according to the instruction on MS3 online or the Workshop Manual (Section 09 > Body and Accessories > On-Board Diagnostics).
- If the cause cannot be determined through MS3 online or the Workshop Manual, contact the Mazda Technical Hotline for assistance and support.
NOTE: The Mazda Technical Assistance Hotline does not provide authorization for warranty or parts ordering.
- If it is determined that a replacement hands-free module is required, proceed to next step.
NOTE: Provide the case number to your parts dept. so they can order the part.
- Replace the hands-free module according to the instruction on MS3 online or the Workshop Manual (Section 09 > Body and Accessories > Entertainment > Bluetooth Unit Removal/Installation).
- Verify the repair.
PARTS INFORMATION
Review the points below when ordering a hands-free Bluetooth unit:
NOTE:
- Use the Mazda Hands-Free System Customer Care case number to place the order with United Radio for the part exchange.
- It is not necessary to call United Radio directly, place the order online, via the United Radio Website.
| Access the United Radio Website using either one of the links below: | |
| 1 | Go to: https://portal.mazdausa.com/dealershome/service_parts/dag/exchange_page_1.htm Then select “United Radio Website” and log in. |
| OR | |
| 2 | Go to: https://Dealers.mazdausa.com/
Then select “Parts and Accessories”, “Parts”, “Exchange Central”, then select “United Radio Website” and log in. |
WARRANTY INFORMATION
NOTE: For this TSB only, dealers may use actual time (up to a maximum of 0.9 hr.) to cover any necessary diagnostic time.
09-009/16
05/10/2016
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09-009/16
02/17/2016
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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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