Hands-Free BLUETOOTH and/or Text Messaging Troubleshooting – 2007-2016 Mazda

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Subject:

HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING PROCEDURE

Bulletin No: 09-009/16
Last Issued: 05/10/2016

 

BULLETIN NOTE

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red beside the change bars.

Previous TSBs: Date(s) Issued: Previous TSBs: Date(s) Issued:
09-009/16 02/17/16 09-014/12 03/16/12 and 08/10/12
09-039/14 09/09/14 09-008/11 02/23/11
09-019/13 06/14/13 09-007/10 02/08/10
09-042/08 12/23/08

 

APPLICABLE MODEL(S)/VINS

2016 CX-3 2007-2016 CX-9 2009-2016 Mazda6
2013-2016 CX-5 2010-2016 Mazda3 2009-2016 MX-5
2009-2012 CX-7 2008-2015 Mazda5 2009-2011 RX-8

 

 

DESCRIPTION

Some vehicles may exhibit BLUETOOTH hands-free and/or text messaging related concerns.

To improve the handling of BLUETOOTH hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.

Customers experiencing related concerns should have their vehicle and/or device inspected according to the
following procedure.

 

REPAIR PROCEDURE

  1. Verify customer concern.
  2. Verify that the customer has provided the correct phone or device.
  3. Confirm the device compatibility by web or smartphone.

 

Go to:
Web www.MazdaUSA.com/Bluetooth
Smartphone MyMazda app; press MAZDA CONNECT

 

NOTE:

  • When checking compatibility, be aware that phones may be approved for some functions but not for others.
  • Scroll down to make sure there are no red X’s in the compatibility list.
  • Check the phone model number; compatability can vary by the phone company version.
  1. Check MS3 Online (Mazda Service Support System) for related service bulletins and service alerts.
  2. If the steps above did not resolve the customer’s concern, contact Mazda Hands-Free System Customer Care at (800) 430-0153 to review the concern further.

NOTE:

  • If for any reason there was a mis-communication regarding the concern written on the RO, the Mazda Hands-Free System Customer Care representative can clarify it.
  • If Mazda Hands-Free System Customer Care has provided you a case number, they have determined there could be a problem with the hands-free module. However, a case number does not mean automatic module replacement. Proceed to next step.
  1. Troubleshoot the vehicle according to the instruction on MS3 online or the Workshop Manual (Section 09 > Body and Accessories > On-Board Diagnostics).

NOTE: The Mazda Technical Assistance Hotline does not provide authorization for warranty or parts ordering.

  • If it is determined that a replacement hands-free module is required, proceed to next step.

NOTE: Provide the case number to your parts dept. so they can order the part.

  1. Replace the hands-free module according to the instruction on MS3 online or the Workshop Manual (Section 09 > Body and Accessories > Entertainment > Bluetooth Unit Removal/Installation).
  2. Verify the repair.

 

PARTS INFORMATION

Review the points below when ordering a hands-free Bluetooth unit:

NOTE:

  • Use the Mazda Hands-Free System Customer Care case number to place the order with United Radio for the part exchange.
  • It is not necessary to call United Radio directly, place the order online, via the United Radio Website.
Access the United Radio Website using either one of the links below:
1 Go to: https://portal.mazdausa.com/dealershome/service_parts/dag/exchange_page_1.htm Then select “United Radio Website” and log in.
OR
2 Go to: https://Dealers.mazdausa.com/

Then select “Parts and Accessories”, “Parts”, “Exchange Central”, then select “United Radio Website” and log in.

 

WARRANTY INFORMATION

NOTE:   For this TSB only, dealers may use actual time (up to a maximum of 0.9 hr.) to cover any necessary diagnostic time.


09-009/16

05/10/2016

https://www.nhtsa.gov/recalls?nhtsaId=10093288

https://static.nhtsa.gov/odi/tsbs/2016/SB-10093288-6903.pdf

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09-009/16

02/17/2016

https://www.nhtsa.gov/recalls?nhtsaId=10076677

https://static.nhtsa.gov/odi/tsbs/2016/SB-10076677-5448.pdf

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MAZDA CONNECT Updates

 

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  • The Navigation SD Card is compatible with the following Cars:2014 2015 2016 2017 2018 - 3 - Sport / Touring / Grand Touring. 2016 2017 2018 2019 2020 2021 - 6 - Sport / Touring / Grand Touring 2016 2017 2018 2019 2020 2021 - CX-3 Sport / Touring / Grand Touring
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  • Compatible with the following cars:
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  • 2016 2017 2018 2019 2020 2021 2022 2023 - CX-3
  • 2016 2017 2018 2019 2020 - CX-5
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  • 2024 GPS Navigation SD Card KMV666EZ1 Compatible with 2024 Cx-5
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  • BHP166EZ1T SD card USA / Canada / Mexico 2023 Fits 3 6 CX-3 CX-5 CX-9 MX-5
  • Fits 3 ( 2016-2018 ); 6 ( 2016-2024 );Mx-5 ( 2016-2024 ); Cx-3 ( 2016-2024 )
  • Cx-5 2016-2020* (works only with 7.5-8.5 inches display with Connect System / main menu on photo above)
  • Cx-9 2016-2020* (works only with 7.5-8.5 inches display with Connect System / main menu on photo above)
  • To install - Please ensure you insert the card before switching on the engine. Please check your car whether in the compatible list.
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Latest Navigation SD Card 2021-2023 TD2K66EZ1B CX-5 CX-50 CX-9 MX-30
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2023 2022 2021 Update Compatible with CX-5 CX-9 CX-30 CX-50 and 3 Navigation Card Map USA/CAN/MEX
  • Latest Navigation SD Card compatible with the following Cars:
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Mazda Apple Carplay and Android Auto Retrofit Kit,Apple Carplay Adapter Compatible with Mazda 2 3 6 CX3 CX5 CX9 MX5 2014-2020 Adapter Interface Port Fits MZD Connect System
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  • 【Warm Reminder】Please confirm the software version of your car firmware system must be V70.00.21 or later before installation, if not, please upgrade the firmware first. (If you are using an older version of the CMU firmware, the CarPlay/Android Auto compatible USB hub may not be recognized. The SD card needs to be removed before upgrading the firmware, and then inserted after the upgrade is complete, otherwise GPS or navigation will not work properly.)

Last update on 2024-03-12 / Affiliate links / Images from Amazon Product Advertising API

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