Advanced Keyless Entry System Malfunction – 2014-2017 Mazda

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ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTION

SI112712

SA NUMBER: SA-040/17

DESCRIPTION

APPLICABLE MODEL(S)/VINS

2014-2017 Mazda3 2016-2017 CX-3 2016-2017 CX-9
2014-2017 Mazda6 2013-2017 CX-5 2016-2017 MX-5

 

Some vehicles may experience one of the following advanced keyless entry system malfunctions:

(1) Key fob and/or door request switch does not operate.

(2) Door locks repeatedly lock and unlock when approaching the vehicle with the advanced key.

(3) KEY warning light (red) on while driving and DTC B10D1:23 and/or B10D3:23 is(are) stored.

  • B10D1:23 Request switch (LF) circuit malfunction
  • B10D3:23 Request switch (RF) circuit malfunction

 

REPAIR PROCEDURE

  1. Remove the front door module panel. Refer to MGSS online instructions:

 

  • Mazda3 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION

(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1073344)

  • Mazda6 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION

(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1095909)

  • CX-3 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION

(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1002086)

  • CX-5 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION

(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1188773)

  • CX-9 – FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION

(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1186553)

  • MX-5 – DOOR MODULE PANEL REMOVAL/INSTALLATION

(https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SM1197245)

  1. Disconnect the outer door handle connector (A) from the door wiring harness short cord connector (B).

outer door handle connector (A)

 

  1. Check both front door connector terminals for corrosion (C).
    • Corrosion found – Perform steps 4-9.
    • No corrosion found – Perform steps 5-9.

Example

Outer Handle Connector Short Cord Connector
Outer Handle Connector Short Cord Connector

 

  1. Replace the outer door handle and the door wiring harness short cord (B) on the affected side.
  1. Peel off the white back sheet (E) from the protector (D) (Part Number G3YA-67-PG1) to expose the butyl tape (F). Discard the white back sheet (E).

Peel off the white back sheet (E)

 

  1. Align the outer handle connector base (G) to the center of the butyl tape (F) as shown below:
Location to Apply Protector
Outer Handle Connector
Outer Handle Connector

 

  1. Wrap (H) the protector (D) around the base of the outer handle connector while pressing the butyl seal with your fingers. Squeeze (J) the protector (D) to allow the butyl (F) to adhere and provide a waterproof seal at the base of the connector.

Wrap (H) the protector (D) around the base of the outer handle connector

Note: Do not peel off the protector’s grey PVC sheet.

  1. Install the front door module panel in the reverse order of removal.
  2. Verify Repair.

 

PARTS INFORMATION

Parts Number Description Qty. Notes
Use GEPC with VIN Outer Door Handle LH 1 Only replace if corrosion is found
Only replace the affected side
Outer Door Handle RH 1
Door Wiring Harness Short Cord LH 1
Door Wiring Harness Short Cord RH 1
G3YA-67-PG1 PROTECTOR 2 Install on both front doors

 

WARRANTY INFORMATION

No Corrosion Found Corrosion Found
Warranty Type A
Symptom Code 64
Damage Code 9Q
Part Number Main Cause Use part number of one of the outer door handles
Quantity 0 1 or 2
Operation Number S1013CRX

 


SA-040/17

https://www.nhtsa.gov/recalls?nhtsaId=10099443

https://static.nhtsa.gov/odi/tsbs/2017/SB-10099443-2532.pdf

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