Safety and Emissions Recall 4520F: 2020 Mazda CX-30 AWD Fuel Leak from Rear of Vehicle

June 12, 2020 NHTSA CAMPAIGN NUMBER: 20V347000

Disconnected Vent Hose May Cause Fuel Leak

A fuel leak in the presence of an ignition source may increase the risk of a fire. Additionally, the engine may stall while driving, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V347

Manufacturer Mazda North American Operations

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 12,097

 

Summary

Mazda North American Operations (Mazda) is recalling certain 2020 CX-30 vehicles equipped with all-wheel drive. The evaporative vent hose for the fuel tank may be disconnected, possibly allowing fuel to leak from the charcoal canister vent at the rear of the vehicle.

 

Remedy

Mazda will notify owners, and dealers will inspect the evaporative vent hose in the fuel tank. If the hose is disconnected, it will be reconnected and the charcoal canister with some related parts will be replaced. Repairs will be performed free of charge. The recall began July 29, 2020. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda’s number for this recall is 4520F.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mazda has a Recall

 


2020 CX-30 Fuel May Leak From Rear of Vehicle – Recall 4520F

 

A. VEHICLE INSPECTION PROCEDURE

1. Verify that the vehicle is within the following ranges:

Model VIN range Build date range
2020 CX-30
AWD Model Only
3MV DM**** LM 104188 – 137005 From November 13, 2019 through March 24, 2020

 

The asterisk symbol “*” can be any letter or number.

  • If the vehicle is within the above ranges, proceed to Step 2.
  • If the vehicle is not within the above ranges, return vehicle to the customer or inventory.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Labels Recalls 4520F attached to the vehicle’s hood or bulkhead. Refer to eMDCS System – Warranty Vehicle Inquiry Results table below.

 

NOTE: Be sure to verify Recall number as the vehicle may have multiple Recall labels.

 

eMDCS System – Warranty Vehicle Inquiry Results:

If eMDCS displays: Campaign Label is: Action to perform:
RECALL 4520F OPEN Present Email Dealer Recall Help or Contact the Warranty Hotline at (877) 727-6626 option 3 to update vehicle history.
Not present Proceed to “B. REPAIR PROCEDURE”.
RECALL 4520F CLOSED Present Return vehicle to inventory or customer.
Not present Proceed to “C. CAMPAIGN LABEL INSTALLATION”.
RECALL 4520F IS NOT PRESENT Does not apply Recall does not apply to this vehicle. Return vehicle to inventory or customer.

 

B. REPAIR PROCEDURE:

Flow chart

 

Caution

When removing the rear seat cushion from the vehicle, perform the procedure on a clean cloth so as not to damage or dirty the seat.

1. Disconnect the negative battery terminal.

2. If the fuel gauge level indicates 3/4 or more, refer to the Work shop manual ‘FUEL DRAINING PROCEDURE‘ and drain the fuel.

3. While moving the rear seat cushion lock levers in the direction of arrow (1) shown in the figure, lift up the rear seat cushion in the direction of arrows (2) and detach the rear seat cushion lock from the rear seat cushion.

4. While pressing the rear seat cushion in the direction of arrow (1) shown in the figure, lift the rear seat cushion in the direction of arrow (2), move it in the direction of arrow (3), and detach it from the hook.

5. Remove the service hole cover at right rear ( facing forward – passenger side).

 

– Highly pressurized fuel may spray out if the fuel line is cut. Due to the following dangers occurring with a fuel spray, always complete the “FUEL LINE SAFETY PROCEDURE” to prevent the fuel from spraying.

– Fuel may cause irritation if it comes in contact with skin and eyes.

– If fuel ignites and causes a fire, it may lead to serious injury or death, and damage to property and facilities.

– A person charged with static electricity could cause a fire or explosion, resulting in death or serious injury. Before performing work on the fuel system, discharge static electricity by touching the vehicle body.

 

Caution

– Disconnecting/connecting the quick release connector without cleaning it may cause damage to the fuel pipe and quick release connector. Always clean the quick release connector joint area before disconnecting/connecting using a cloth or soft brush, and make sure that it is free of foreign material.

6. Draw a mark a on the fuel tank and set plate component.

7. Remove the QUICK RELEASE CONNECTOR. This Retainer is part of the inspection and this part must be replaced.

8. Remove the FUEL GAUGE AT SUB FUEL TANK.

Using SST (PN:49JP02002) attach the 3 claws to the set plate component as shown in the picture below.

9. Pull the quick connector in the direction of the arrow by hand shown below.

Caution: Do not push the release button when pulling the quick connector.

DO NOT PUSH THE RELEASE BUTTON WHEN PULLING THE QUICK CONNECTOR IN THE DIRECTION OF THE ARROW.

10. Use the following instructions to determine if the quick connector inspection OK or Not OK.

Status Judgement
The quick connector is connected and locked to the fitting correctly. OK

 

Status Judgement
The quick connector is disconnected. ** see note below Not-OK

 

** Please take a photo of the hose with the RO in the background in all situations when the hose is disconnected. This photo is required to be submitted with the Warranty claim.

  • Judgement of an OK quick connector. (The quick connector is connected and locked to the fitting correctly.) Go to Steps 13 through 16 and complete those steps. Then go to steps 19 through 24 which is the reverse order of removal and includes the required replacement parts (R part).

 

  • Judgement of a Not OK quick connector. (The quick connector is disconnected.) – see note above about photo requirements.

 

  • – Dealer inventory vehicle*: Go to Steps 13 through 16 and complete those steps. Then go to steps 19 through 24 which is the reverse order of removal and includes the required replacement parts (R part).
    * Dealer inventory vehicle Fuel indicates EMPTY or Low fuel. Tank has never been filled.

 

If the Dealer Inventory Fuel Tank has been filled, then treat the repair as if a customer vehicle

  • Customer vehicle: Go to and complete all Steps 11 through 24. Steps 17 and 18 require additional parts. Refer to MGSS Work shop manual below and is also the reverse order of removal and includes the required replacement parts (R part).

Because this judgement is expected to be very rare you must contact Dealer Recall Help for authorization. They will review and work with the DAG to order the necessary parts to complete. You will not be able to order the required parts to complete the repair for this concern.

11. Twist the breather hose downward towards the bottom of the fuel tank to drain any fuel in the line.

Refer to the VIDEO on MGSS under 4520F.

12. Connect the quick connector all the way in using care. Make sure the connector seats with a click.

13. Double check the quick connector to be sure it has not disconnected, by pulling the quick connector in the direction of the arrow by hand shown below.

Caution: Do not push the release button when pulling the quick connector.

DO NOT PUSH THE RELEASE BUTTON WHEN PULLING THE QUICK CONNECTOR IN THE DIRECTION OF THE ARROW.

14. Place the fuel gauge unit halfway in the fuel tank and install a new O-ring over the fuel gauge unit and set in the fuel tank groove then install the fuel gauge. This is part of the inspection or repair and this part must be replaced.

15. Install the FUEL GAUGE AT SUB FUEL TANK. Make sure the alignment marks line back up.

Using SST (PN:49 JP02 002) attach the 3 claws to the set plate component as shown below. Refer to the workshop manual on MGSS

16. Install the QUICK RELEASE CONNECTOR.

Caution: NEW RETAINER is necessary! It must be replaced when removing the QUICK RELEASE CONNECTOR.

17. Replace the CANISTER (main) refer to Workshop manual. Also replace the VALVE, PRESSURE CONTROL (with fuel breather hoses). Reminder! You must contact Dealer Recall Help for authorization and they will work with the DAG to order these parts required for repair.

VALVE, PRESSURE CONTROL (with fuel breather hoses). For the removal of the quick connector, refer to QUICK RELEASE CONNECTOR (FUEL SYSTEM) REMOVAL/INSTALLATION .

18. Replace the CANISTER (SUB}. AIR FILTER. with O RING , (Qty 2). Refer to MGSS Workshop manual.

19. Check for any fuel leakage around the components that were removed for this repair (quick connector, fuel sender unit, canister etc).

20. Install the service hole cover at rear right side.

21. Install the rear cushion seat refer to workshop manual.

REAR SEAT CUSHION INSTALLATION Note.

After installing the rear seat cushion, place the rear buckle as shown in the figure.

22. Connect the negative battery terminal.

Required procedure after negative battery terminal disconnection / connection refer to Workshop manual.

23. Complete the “AFTER SERVICE PRECAUTION” refer to Workshop manual.

24. Fill fuel tank with the fuel that was removed if you performed the fuel draining procedure.

 

C. CAMPAIGN LABEL INSTALLATION

1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “4520F”, your dealer code, today’s date.

2. Affix it to the hood or bulkhead as shown:

3. If the vehicle is registered in the state of California or Massachusetts, provide the customer a Vehicle Emission Recall – Proof of Correction Certificate (p/n 9999-95-ERPC-99).

NOTE: California Department of Motor Vehicles and the Commonwealth of Massachusetts, in conjunction with the California Air Resources Board and the Environmental Protection Agency for the State of Massachusetts, have implemented the Registration Renewal/Recall Tie-In Program, which requires the completion of Emission Recalls prior to registration renewal. Mazda dealers must provide customers a Vehicle Emission Recall – Proof of Correction Certificate (p/n 9999-95-ERPC-99) upon completion of the recall.

 


PARTS AND WARRANTY INFORMATION
Recall Campaign 4520F

 

CONDITION OF CONCERN

On certain subject CX-30 vehicles, the fuel evaporative vent hose may not be connected to the fuel sender unit due to an improper manufacturing process at the fuel tank manufacturing plant. When fully refueling the vehicle, liquid fuel will eventually fill the charcoal canister, resulting in a leak. A leak from the canister in the presence of an ignition source may increase the risk of a fire. Additionally, the engine may stall while driving, increasing the risk of a crash. A Malfunction Indicator Lamp (MIL) and warning messages in the Multi-Information Display and Active Driving Display may notify the driver of a malfunction in the vehicle emissions system if this defect occurs.

 

SUBJECT VEHICLES

Model VIN range Build date range
2020 CX-30
AWD Model Only
3MV DM**** LM 104188 – 137005 From November 13, 2019 through March 24, 2020

 

The asterisk symbol “*” can be any letter or number.

 

OUTLINE OF REPAIR

Parts are required for an inspection or Repair. Inspect the fuel evaporative vent hose in the vehicle fuel tank. If the hose is found to be disconnected, connect the hose to the fuel sender unit and depending on whether the vehicle is retailed or in dealer stock, authorization to replace the charcoal canister and some related parts with new ones from Dealer Recall Help will be required

 

Please refer to the Repair Procedure document on MGSS for further details.

 

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail beginning no later than August 1, 2020.

 

PARTS INFORMATION

Necessary for inspection: THESE 2 PARTS ARE REQUIRED FOR INSPECTION

 

Description Part number Quantity Note
RING, ‘O’ ILLUST.NO.2 DGJ8-42-165 1 Necessary for inspection (Inspection result: ok)
RETAINER CC43-42-693 1

 

Necessary for inspection and repair: Must Have Dealer Recall Help Authorization. They will work with the DAG to order the parts for this recall due to the extremely low failure rate.

Description Part number Quantity Note
CANISTER ILLUST.NO.1 PAJ1-13-970 1 Necessary for inspection and repair
(Inspection result: Not ok)
CANISTER ILLUST.NO.2 PAJ2-13-970 1
VALVE, PRESSURE CONTROL BDTS-42-95XA 1
FILTER, AIR PAF2-13-988 1
RING,’O’ PE01-18-201 1
RING,’O’ PE02-18-201 1
RING,’O’ DGJ8-42-165 1
RETAINER CC43-42-693 3
RETAINER TD11-42-693 1
GASKET PE23-40-305 1
NUT 9994-61-000 2

 

Campaign label & Certificate

Description Part number Quantity Notes
Campaign Label 9999-95-065A-06 1 =50 labels
Vehicle Emission Recall Proof of Correction Certificate * 9999-95-ERPC-99 1=50 certificates

 

* California Department of Motor Vehicles and the Commonwealth of Massachusetts, in conjunction with the California Air Resources Board and the Environmental Protection Agency for the State of Massachusetts, have implemented the Registration Renewal / Recall Tie-In Program, which requires the completion of Emission Recalls prior to registration renewal. Mazda dealers must provide customers a Vehicle Emission Recall – Proof of Correction Certificate ( p / n 9999-95-ERPC-99) upon completion of the recall.

 

WARRANTY CLAIM PROCESSING INFORMATION

Claim information — All Vehicles Passed Inspection

Both the Orinq and Retainer is required for an inspection as they are not reusable at all.

Inspection only ALL VEHICLES dealer inventory or customer

(Result: OK)

Inspection only ALL VEHICLES dealer inventory or customer

(Result: OK)

(if performed fuel draining procedure)

Process Number ALOI 5A
Symptom Code 99
Damage Code 99
Causal Part No. & Quantity DGJ8-42-165 & 1
Related Parts No, & Quantity cc43-42-693 & 1
Labor Operation XXS2ZACX XXS2ZBCX
Labor Hours 0.4 Hours 0.5 Hours

 

Attachments for (Result: OK) are not required.

 

Claim information — Dealer inventory (Unsold Vehicle) Failed Inspection **Requires RO attachment and Photo of the failure

Dealer Inventory claim information is different as the fuel tank has not been fully filled yet Confirm with tech, hose was DISCONNECTED – For dealer inventory vehicles (not filled with fuel) where the Result is Not only. Photo is required with RO and attached to the claim
Process Number ALOI 5C
Symptom Code 99
Damage Code 99
Causal Part No. & Quantity DGJ8-42-165 & 1
Related Parts No. & Quantity cc43-42-693 & 1
Labor Operation XXS2ZCRX
Labor Hours 0.4 Hours

 

Claim information — Retailed Vehicles Failed Inspection — (Includes Dealer Inventory vehicles in which the fuel tank was fully filled). ** Requires RO attachment and Photo of the failure.

** The RO must be attached with the DOI attachment id.

** The photo must be attached with the D40 attachment id.

All (Result: Not OK) claims will pend for review.

 

Note: You must have a preauthorization from Dealer Recall Help to submit a claim that requires any of the below parts. Dealer Recall Help will work with the DAG to order the necessary parts.

Customer Vehicles and Dealer Vehicles already filled with fuel Inspection (Result: Not OK) & Canister (Main & Sub) Replacement Inspection (Result: Not OK) & Canister (Main & Sub) Replacement (if performed fuel draining procedure)
Process Number ALOI 5B
Symptom Code 99
Damage Code 99
Causal Part No. & Quantity PAJI-1 3-970 & 1
Related Parts No. & Quantity Refer to PARTS INFORMATION (Necessary for inspection and repair) above. Submit the parts replaced (other than CANISTER ILLUST.NO.I) as related parts.

* All parts must be charged out on the RO and the RO attached to the claim. Photo required showing hose disconnection and the RO

Labor Operation XXS2ZDRX XXS2ZERX
Labor Hours 1.2 Hours 1 .3 Hours

 

** The RO must be attached with the DOI attachment id.

** The photo must be attached with the D40 attachment id.

All (Result: Not OK) claims will pend for review.

 

RENTAL CAR INFORMATION

Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental facility and offer a rental car. Be sure that every effort is made to repair the car within one business day or less in order to allow the next customer the same experience.

Rental Car Warranty Claim Information

MCVP Vehicle Preferred Rental Agency Vehicle
Warranty Type Code MCVP does not require claim submission
Symptom Code 99
Damage Code 99
Part Number Main Cause 5555-45-20FR
Part Quantity
Labor Operation Code MM024XRX
Labor Hours
Sublet — Rental Car
Sublet Invoice Number Number from Rental Invoice or Dealer Purchase Order
Sublet Type Code Enter “Z 9” other
Sublet Amount Up to $30.00 per day for the number of days customer had rental car
Sublet Text Number of days rental car was supplied to customer

 

Rental expenses exceeding the two-day limit will require prior Warranty Department Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.

 


IMPORTANT SAFETY & EMISSION RECALL

2020 CX-30 – Fuel May Leak from Rear of Vehicle – Safety and Emission Recall 4520F
NHTSA Campaign Number 20V-347

 

July 2020

 

This notice applies to your vehicle: VIN ________

 

Dear Mazda Owner:

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mazda Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year CX-30 vehicles equipped with all-wheel drive and produced from November 13, 2019 through March 24, 2020. If you received this notice, your vehicle is included in this Recall.

 

What is the problem?

On certain subject vehicles equipped with all-wheel drive, when fully refueling the vehicle, liquid fuel will eventually fill the charcoal canister resulting in a leak. A leak from the canister in the presence of an ignition source may increase the risk of a fire. Additionally, the engine may stall while driving, increasing the risk of a crash. A Malfunction Indicator Lamp (MIL) and warning messages may be displayed in the Multi-Information Display and Active Driving Display to indicate a malfunction in the vehicle emissions system if this defect occurs. The defect can occur if the fuel evaporative vent hose is not connected to the fuel sender unit due to an improper manufacturing process at the fuel tank manufacturing plant.

 

What will Mazda do?

Protect What Is Important To You

Your Mazda dealer will inspect the fuel evaporative vent hose in the vehicle fuel tank. If the hose is found to be disconnected, the dealer will connect the hose to the fuel sender unit and replace the charcoal canister and some related parts with new ones. The inspection and repair will be performed at no cost to you.

 

How long will it take?

It will take approximately one hour to complete the inspection. If the vent hose is disconnected, it will take approximately one and a half hours to complete the repair; however, your Mazda dealer may need your vehicle for a longer period of time.

Mazda will provide alternate transportation, if needed, when your vehicle is at an authorized Mazda dealership for a recall repair. Schedule an appointment with an authorized Mazda dealer so they can discuss and accommodate your needs.

 

What should you do?

Mazda is concerned about your safety, and we encourage you to contact any authorized Mazda dealer to schedule an appointment to have your Mazda vehicle inspected as soon as possible. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

Emission Law Information: To ensure your full protection under the emission warranty made applicable to your vehicle by State or Federal Law, you should have this recall completed as soon as possible. Failure to do so could be determined as lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not completed.

Important notice to owners registering vehicles in California and Massachusetts: California Department of Motor Vehicles and the Commonwealth of Massachusetts, in conjunction with the California Air Resources Board and the Environmental Protection Agency for the State of Massachusetts, have implemented the Registration Renewal/Recall Tie-In Program, which requires the completion of Emission Recalls prior to registration renewal. Mazda dealers will provide a Vehicle Emission Recall – Proof of Correction Certificate upon completion of the recall. Be sure to keep the proof of correction certificate provided by the Mazda Dealer until needed for the registration renewal process.

 

Where is the closest Mazda dealer?

To locate your nearest Mazda dealer, visit our website www.MazdaRecalllnfo.com, or call our Customer Experience Center at (800) 222-5500, option #4.

 

Moved or no longer own this vehicle?

If you have moved or no longer own your Mazda vehicle, please complete and mail the enclosed postage-paid Information Change Card (no envelope required) as soon as possible. This enables us to update our records and notify the current owner.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Still have questions?

If you have any questions regarding this campaign, please contact our Customer Experience Center toll free at (800) 222-5500, option #6.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888- 327- 4236 (TTY: 1-800-424-9153); or go to http:/ /www.safercar.gov. As a reminder, you can always go to www.MazdaRecalllnfo.com and enter your VIN to view recalls and service campaigns that apply to your vehicle as well as register to receive future recall alerts. You can also sign up for recall notifications in the My Mazda app on your smartphone.

Your safety is our first priority at Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. We apologize for any inconvenience this recall may have caused you.

Sincerely,

Mazda North American Operations

Para informaci6n en espafio/, visite www.Mazda5eguridad.com o flame a nuestro Centro de Experiencia para el Consumidor al (800) 222-5500, opci6n #8 para hablar con un representante en espafiol.

 


MAZDA DEALER EMAIL

June 15, 2020

Attention: Mazda General, Parts and Service Managers

Subject:    Notification of two Safety Recalls 4420F and 4520F 2020 CX-30 and Mazda3

Dear Mazda Dealer Partners,

Mazda Motor Corporation has decided to conduct two Recall Campaigns impacting the 2020 Mazda3 and CX30 built at MMVO. Please see the descriptions, models and VIN Ranges below for both recalls.

Safety Recall 4420F: 2020 CX-30 and 2020 Mazda3 Front Brake Caliper Bolts May loosen

Affects 23,960 US vehicles

Models Subject VIN range Subject production date range
CX-30 built at MMVO Mazda3 built at MMVO 3MVDM LM 100339- 132854

3MZBP LM 124464- 138941

From October 22, 2019 through March 6, 2020

 

STOP DELIVERY: There are currently 6,702 vehicles in dealer inventory under Recall 4420F.

These vehicles cannot be delivered to customers until the vehicle is repaired.

 

Concern Outline:

On certain subject vehicles, it is possible that the front brake caliper mounting bolts may loosen and fall off, as the front brake caliper mounting bolts may not have been tightened to the proper torque specification. Loose or missing brake caliper mounting bolts may cause reduced braking performance and caliper interference with wheel rotation, resulting in loss of vehicle control and increasing the risk of a crash.

 

For all subject vehicles:

The brake caliper bolt tightening torque will be checked. If the torque is not adequate, the front caliper mounting bolts will be tightened to the proper specification. If in the rare occurrence where bolts are missing, the affected front brake caliper will be replaced using new parts.

 

Safety and Emissions Recall 4520F: 2020 CX-30 AWD Fuel Leak from Rear of Vehicle

Affects 12,096 US vehicles

Model Subject VIN range Subject production date range
CX-30 AWD built at MMVO 3MVDM LM 104188- 137005 November 1 3, 2019 through March 24, 2020

 

STOP DELIVERY: There are currently 5,059 vehicles in dealer inventory under Recall 4520F. These vehicles cannot be delivered to customers until the vehicle is repaired.

 

Concern Outline:

On certain subject vehicles, the fuel evaporative vent hose may not be connected to the fuel sender unit. If the vent hose is disconnected, when fully refueling the vehicle, liquid fuel will eventually fill the charcoal canister, resulting in a leak, which may increase the risk of a fire in the presence of an ignition source. Additionally, the engine may stall while driving, increasing the risk of a crash.

 

For all subject vehicles:

The fuel evaporative vent hose in the vehicle fuel tank will be inspected. If the hose is found to be disconnected, the hose will be connected to the fuel sender unit. On sold vehicles, the charcoal subcanister will be replaced.

 

Owner Notification:

Mazda will notify owners of affected vehicles for both recalls no later than August 7, 2020.

Vehicles will display in eMDCS as “Not Launched” on June 1 5, 2020 but can be repaired as outlined above.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform these recalls, Mazda has developed the following resources:

  1. Parts and Warranty Information and Repair procedures will be posted on MGSS by June 1 5, 2020.
  2. For Warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
  3. Vehicles will display in eMDCS as “Not Launched” on June 1 5, 2020.
  4. For parts questions, contact the Dealer Assistance Group at (877) 727-6626 Option 2.
  5. For Recall questions please fill out the Dealer Recall Help Form located on MX-Connect under the Warranty Tab.

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of these recalls before responding to customer inquiries. We apologize for any inconvenience these recalls may cause you and your customers. Your understanding and support in carrying out these campaigns are greatly appreciated.

Protect What is Important to You

Sincerely,
Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations

 


MAZDA DEALER EMAIL

June 16, 2020

To: All Dealer General, Service, and Parts Managers

Subject: MY20 CX-30 AWD — Fuel may Leak from Rear of Vehicle — Recall 4520F

Parts Push Shipment: DGJ8-42-1 65 (O-ring) & CC43-42-693 (Retainer)

 

Today, Tuesday, June 16th Mazda will load a push shipment of part numbers DGJ8-42-165 (O-ring) & CC43-42-693 (Retainer) to support affected vehicles at your dealership and for any customer repairs. The amount of stock you will receive is based on approximately fifty percent of the affected inventory for your dealership. If there are no affected VINS assigned to your dealership, then you will not receive a push shipment at this time.

 

These orders should arrive on your next DDS delivery day and in eMDCS you can reference the purchase order number for these orders as “R4520F PUSH”.

 

Additional stock is in transit to Mazda and once available a second push order for the remaining fifty percent of your inventory will get sent to provide on hand supply for repairs. We anticipate these orders will load the week of June 29th .

 

If there is a need to order any other parts for this recall, please fill out the Dealer Recall Help form located on MX-Connect under the Warranty Tab. The DAG will only process orders previously approved by Dealer Recall Help.

 

For additional questions, please don’t hesitate to email the Dealer Assistance Group at corpdag@mazdausa.com or call 877-727-6626 — Option 2.

 

Please make sure the appropriate staff at your dealership are aware of these orders.

 

Regards,
Carol Whitlock
Senior Analyst, Quality Campaigns
Parts Operations Division

 


MAZDA DEALER EMAIL

June 16, 2020

To: All Dealer Service and Parts Managers

Subject: RE: Safety Recalls 4420F and 4520F – Parts and Repair Updates

This message is to clear up any confusion regarding the notification of these two recalls and the repairs that may be required.

 

Safety Recall 4420F: 2020 CX-30 and 2020 Mazda3 Front Brake Caliper Bolts May loosen

It is expected that over 99.9% of the vehicle population will only require the front brake caliper bolts to be tightened. Therefore, if a technician finds a vehicle in which the front caliper bolt is missing they will need to contact Dealer Recall Help to receive authorization to replace the affected front brake caliper assembly. A photo will be required for documentation of that VIN. The Dealer Recall Help team will contact the DAG to order the part for you.

 

Safety and Emissions Recall 4520F: 2020 CX-30 AWD Fuel Leak from Rear of Vehicle

It is expected that over 99.8% of the vehicle population will only require an inspection of the fuel evaporative hose connection.

If the fuel evaporative hose is found to be disconnected, there are two procedures depending on whether the vehicle has been retailed or is still in dealer inventory.

Retailed Vehicles: If a technician finds a vehicle with the fuel evaporative vent hose disconnected, they will need to contact Dealer Recall Help to receive authorization to replace the charcoal sub-canister and some related parts. A photo will be required for documentation of that VIN.

Non-Retailed Vehicles (Dealer Inventory): If the vehicle has not been fully filled with fuel, there is no contamination of the charcoal sub-canister. Therefore, if a technician finds a disconnected fuel evaporative hose, just reconnect the hose to close the recall. The Dealer Recall Help team does not need to be contacted. Final copies of the parts and warranty information and repair procedures will be posted to MGSS as quickly as possible. They should be completed by June 1 7th at the latest.

If there is a need to order any other parts for this recall, please fill out the Dealer Recall Help Form located on MX-Connect under the Warranty Tab. The DAG will only process orders previously approved by Dealer Recall Help.

As a reminder for these two recalls vehicles in dealer stock in Not Launched status can be inspected or repaired and the warranty claim should be submitted as soon as possible to close the recall. If you have a customer demanding the recall repair you can inspect or repair those vehicles as well.

For additional questions, please don’t hesitate to submit a Dealer Recall Help request.

Please make sure the appropriate staff at your dealership are aware of these orders.

Regards,
Travis Young
Recall Manager
Warranty Operations, Technical Services Division

 


MAZDA DEALER EMAIL

June 26, 2020

Attention: Mazda General, Parts and Service Managers

Subject: **UPDATE** Parts & Warranty and Repair Procedures – 4520F 2020 CX-30 and Mazda3 —Fuel May Leak from Rear of Vehicle

 

Dear Mazda Dealer Partners,

 

MNAO Warranty has received several incorrectly submitted warranty claims for Safety Recall 4520F.

 

Effective Immediately:

 

We have updated the Parts and Warranty Information and Repair Procedure for this recall regarding failed inspection results. Any vehicle that has a disconnected hose, must have a photo of the disconnected hose with the RO in the background for verification of the VIN and the repair order documenting the disconnection is required to be attached to the Warranty Claim. Updated Parts and Warranty Information has been posted to eMDCS and MGSS. Updated Repair Procedures have been placed on MGSS. Any claim submitted for a disconnected hose will pend for review of attachments.

 

Please make certain all service staff in your dealership are aware of these changes and contact Dealer Recall Help or Warranty Hotline if you have any questions regarding the document changes.

 

Protect What is Important to You

 

Sincerely,
Travis Young
Manager Recalls, Technical Services Division Mazda North American Operations

 

MAZDA NORTH AMERICAN

 


MAZDA DEALER EMAIL

July 27, 2020

Attention: Mazda General, Parts and Service Managers

Subject: July 29 – Launch of two Safety Recalls 4420F and 4520F 2020 CX-30 and Mazda3

 

Dear Mazda Dealer Partners,

Mazda Motor Corporation has decided to conduct two Recall Campaigns impacting the 2020 Mazda3 and CX-30 built at MMVO. Please see the descriptions, models and VIN Ranges below for both recalls.

Both recalls will display Open status on July 29, 2020

 

Safety Recall 4420F: 2020 CX-30 and 2020 Mazda3 Front Brake Caliper Bolts May Loosen and Fall Off

Affects 23,960 US and US Territory vehicles

Models Subject VIN range Subject production date range
CX-30 built at MMVO

Mazda3 built at MMVO

3MV DM**** LM 100339-132853

3MZ BP**** LM 124500- 138941

From October 22, 2019 through March 6, 2020

 

STOP DELIVERY: There are currently 1 ,053 vehicles in dealer inventory under Recall 4420F.

These vehicles cannot be delivered to customers until the vehicle is repaired.

 

Concern Outline:

On certain subject vehicles, the front brake caliper mounting bolts may loosen and fall off. Loose or missing brake caliper mounting bolts may cause reduced braking performance and/or caliper interference with wheel rotation, resulting in loss of vehicle control and increasing the risk of a crash. Drivers may hear abnormal grinding or rattling noises due to the brake caliper contacting the wheel and possibly other vehicle components. This defect is due to a manufacturing assembly process error whereby certain front brake caliper mounting bolts may not have been tightened to the proper torque specification.

 

For all subject vehicles:

The brake caliper bolt tightening torque will be checked. If the torque is not adequate, the front caliper mounting bolts will be tightened to the proper specification. In the rare occurrence where bolts are missing, the affected front brake caliper will be replaced using new parts.

 

Safety and Emissions Recall 4520F: 2020 CX-30 AWD Fuel May Leak from Rear of Vehicle

Affects 12,097 US vehicles

Model Subject VIN range Subject production date range
CX-30 AWD built at MMVO 3MVDM LM November 1 3, 2019 through March 24, 2020

 

STOP DELIVERY: There are currently 930 vehicles in dealer inventory under Recall 4520F.

These vehicles cannot be delivered to customers until the vehicle is repaired and please do so as soon as possible.

 

Concern Outline:

On certain subject vehicles, the fuel evaporative vent hose may not be connected to the fuel sender unit. If the vent hose is disconnected, when fully refueling the vehicle, liquid fuel will eventually fill the charcoal canister, resulting in a leak, which may increase the risk of a fire in the presence of an ignition source. Additionally, the engine may stall while driving, increasing the risk of a crash.

 

For all subject vehicles:

The fuel evaporative vent hose in the vehicle fuel tank will be inspected. If the hose is found to be disconnected, the hose will be connected to the fuel sender unit, and on sold vehicles, the charcoal canister and related parts will be replaced.

 

Owner Notification:

Mazda will notify owners of affected vehicles for this recall on July 29, 2020 and all unrepaired vehicles will be in Open status in eMDCS. Effective July 29, 2020 this recall will be tracked on the Missed Recall report.

 

Important Safety Notice:

The National Traffic and Motor Vehicle Safety Act prohibits the delivery of any subject vehicle without performing the necessary repair for defects or failures. Failure to perform applicable recalls before delivery can result in extensive dealer fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to delivery.

To help you effectively perform these recalls, Mazda has developed the following resources:

1. Parts and Warranty Information and Repair procedures are posted on MGSS and Parts and Warranty Information is available on eMDCS.

2. For Warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.

3 . For parts questions, contact the Dealer Assistance Group at (877) 727-6626, Option 2.

4. For Recall questions please fill out the Dealer Recall Help Form located on MX-Connect under the Warranty Tab.

Please make certain the appropriate personnel in your dealership are aware of these resources and are familiar with the details of these recalls before responding to customer inquiries. We apologize for any inconvenience these recalls may cause you and your customers. Your understanding and support in carrying out these campaigns are greatly appreciated.

Protect What is Important to You

Sincerely,

Travis Young
Manager Recalls, Technical Services Division
Mazda North American Operations

 

MAZDA NORTH AMERICAN OPERATIONS

 


MAZDA DEALER EMAIL

TO: Mazda Service & Parts Managers

DATE: July 28, 2020

SUBJECT: Limited Parts Ordering Process for Recall 4520F -— MY20 CX-30 AWD Fuel May Leak from Rear of Vehicle — Ordering Repair Parts

 

On Wednesday, July 29th dealers can use the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for Recall 4520F. There will be a daily maximum allotment, which will be displayed on the Limited Parts Ordering screen.

 

Affected Part Numbers: DGJ8-42-165 (O-ring) & CC43-42-693 (Retainer)

 

This ordering change ensures that all supply is directed to customer repairs. For additional questions, please don’t hesitate to email the Dealer Assistance Group at corpdag@mazdausa.com or call 877-727-6626 – Option 2.

Regards,
Carol Whitlock
Senior Analyst, Quality Campaigns
Parts Operations Division

MAZDA NORTH AMERICAN OPERATIONS

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
MAZDA CX-30 2020

 


17 Associated Documents

Remedy Instructions and TSB

RCRIT-20V347-9425.pdf 2129.686KB

RCRIT-20V347-9425

 


Miscellaneous Document – Parts and Warranty Information

RMISC-20V347-6624.pdf 1218.072KB

RMISC-20V347-6624

 


Manufacturer Notices(to Dealers,etc)- Dealer Email

RCMN-20V347-0457.pdf 285.856KB

RCMN-20V347-0457

 


Miscellaneous Document – PARTS AND WARRANTY INFORMATION Recall Campaign 4520F

RMISC-20V347-0731.pdf 214.565KB

RMISC-20V347-0731

 


Remedy Instructions and TSB

RCRIT-20V347-1378.pdf 2079.723KB

RCRIT-20V347-1378

 


Non-Compliance 573 Report

RCLRPT-20V347-8603.PDF 217.711KB

RCLRPT-20V347-8603

 


Manufacturer Notices(to Dealers,etc)- Dealer Email

RCMN-20V347-1423.pdf 324.332KB

RCMN-20V347-1423

 


Remedy Instructions and TSB

RCRIT-20V347-3164.pdf 1848.212KB

RCRIT-20V347-3164

 


Manufacturer Notices(to Dealers,etc)- Parts and Repair Updates

RCMN-20V347-9117.pdf 409.214KB

RCMN-20V347-9117

 


Recall Acknowledgement

RCAK-20V347-1182.pdf 296.417KB

RCAK-20V347-1182

 


Manufacturer Notices(to Dealers,etc)- Dealer Email Notification

RCMN-20V347-7680.pdf 601.052KB

RCMN-20V347-7680

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V347-8143.pdf 826.317KB

RCONL-20V347-8143

 


Recall Quarterly Report #1, 2020-3

RCLQRT-20V347-3142.PDF 211.147KB

RCLQRT-20V347-3142

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V347-7791.PDF 211.253KB

RCLQRT-20V347-7791

 


Recall Quarterly Report #3, 2021-1

RCLQRT-20V347-9724.PDF 211.339KB

RCLQRT-20V347-9724

 


Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email

RCMN-20V347-4334.pdf 633.409KB

RCMN-20V347-4334

 


Manufacturer Notices(to Dealers,etc)- Mazda Dealer Email

RCMN-20V347-4842.pdf 258.464KB

RCMN-20V347-4842

 


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V347&docType=RCL

 


 

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